Freedom Finance Bank
405 reviews
July 9
I bought my daughter an apartment for her anniversary so that she already had her own. This bank helped me to get a digital mortgage online. And it literally didn't take that long.
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2
August 7, 2023
We transferred 150,000 tenge according to the SBP. The authorization was completed, the money was credited to the account. And a few hours later they were gone. The whole amount just disappeared.
The support does not say anything, does not even tell you the approximate timing of the decision. We will write a complaint and file a lawsuit, because the money has disappeared to no one knows where. I do not recommend using the application if you do not want to be left without finances
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12
December 24, 2023
The service is below average. The staff does not try to help, they send you to the site for any question. Opening a card is not a difficult task, but it turns into an excessively difficult adventure here
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1
1
July 20, 2023
I haven't opened an account yet. It didn't work out the first time. Therefore, I am not evaluating this existing system of the bank's work. I'm putting in the 5th race because of WD specialist Aitbai Hadisha. She showed an exceptional interest in finding the problem. After a long search, I identified the problem. I'll see what happens next, but I'm already grateful to Hadisha!
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2
June 16, 2023
I opened accounts with this bank in October 2022 in order to have separate accounts in dollars and euros.
Doubts began to arise when I came to the office of this bank in Astana. The bank operated without its own signboard, previously owned by the store premises, as some kind of underground organization.
As explained to me, the office is for non-residents of the Republic of Kazakhstan.
I signed a contract and waited for the card to be issued, the card was issued again in the premises of the barbershop, already at a different address.
Moreover, the card was issued, not as in all normal banks in an envelope or as in a bank
Kaspi (where the card is printed on an embosser at an ATM).
It was brought to me by a bank employee who distributed these cards to other customers in this way.
Where is the guarantee that these same employees did not engage
in fraud later, knowing all the personal data about customers and their cards.
In October, the bank's application constantly hung up and closed spontaneously.
Then, since November, it began to work more stably. The server is malfunctioning.
There is no statement of transactions in the application.
It is done for a fee, and for this you need to contact the office, and this is in the age of information technology.
If you need to confirm the balance, or submit a report on the movement of funds, it will not work quickly.
In the process of using the card, hidden fees were deducted from the card, etc.
At the end of February, I discovered that about $40 had been fraudulently debited from my account
in a transaction in Mexico. Since I am in another country, I contacted via WhatsApp and stated this.
They blocked my card and told me that they would sort it out and inform me as soon as possible.
And I have repeatedly declared myself by communicating on WhatsApp, using scripts with a virtual employee. Naturally, no one really understood, apparently I was not the only one who got into such a situation with the discrediting of a bank card.
I was offered to open a virtual card, with which I will not be able to withdraw cash or make purchases at the terminal for goods and services in stores, etc.
Plastic can be delivered only in Kazakhstan or Russia.
And now I can't use my card or manage my funds for more than a month.
For those who are already a customer of the bank, I advise you to change the limits for using online purchases without 3d security, or set geo-restrictions and remove them at the moment when you need to perform an operation.
I am waiting for a virtual card, 5 days have passed after the next communication, no digital card has appeared in the application.
Of course, damages are not even mentioned.
In many banks, it takes several minutes to issue it.
It's already the end of March, one month has passed since my first appeal
Among other things, I opened four accounts (rubles, tenge, dollars and euros) and now there are probably eight of them.
No one informed me about the deposit accounts, they are not in the application.
I'm waiting for greetings from the tax service.
Since I naturally did not know about them and did not declare them.
I do not recommend opening an account with Freedom Finance Bank of Kazakhstan.
You will waste your time and nerves, and of course money.
Kaspi Bank, despite the fact that it has an account only in tenge, turned
out to be more transparent, reliable and practical both in Kazakhstan and in other countries.
The virtual machine was released a week later.
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16
1
September 14, 2023
I would not recommend Freedom Finance Bank to anyone. They have terrible service, very slow and inefficient. I tried to get payment certificates from them, all services for money. In general, if you want to avoid headaches and waste of time, it is better to contact another bank.
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9
1
June 13
I came to pick up my debit card, we quickly served and processed all the documents! I recommend it!
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May 25, 2023
Even one star is not enough for this bank and its employees!!!They can't connect to the operator in ten minutes, they're always kicking back and forth.no one can answer an elementary question, and the Managers sitting in the bank generally do not answer better.they always withdrew money from the account for closing the account, but now they want to break everything and everyone asks for their own amount.unscrupulous
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3
August 15
Excellent, convenient, fast banner
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April 16
We took out a mortgage at a cascading interest rate. There will be an incentive to pay earlier, because if it works out, then the savings come out great
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1
1
August 6
We spent an hour and couldn't open an account and get a card. Nothing works....
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1
October 10, 2023
A complicated impression, on the one hand, and a coffee shop and an electronic queue at the bank, on the other hand, something does not work all the time, and there is only one ATM for the whole city. Tariffs are also not the best, for example on the NSR
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May 3, 2023
I saw in the advertisement that they issue a mortgage in one day. I found an apartment, came with the seller at one o'clock in the afternoon, and began to make out. We thought we wouldn't make it, but manager Diana was with us until victory, and we really managed to get both the money and the apartment. Thanks!
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3
August 15, 2023
My daughter wants to buy an apartment abroad, they sent money through this bank, the money has not reached her for a month. It is forbidden to refer to any bank. Horror. They take a commission but there is no result. If I had known, they would never have contacted this bank. Now there is also a fine for the developer to pay for late payment. Horror, horror
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7
July 16
The HR company of Alena Turisheva, in short, the person is not in his place. I don't understand how you can look for employees in a team without having standard professional skills.
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1
November 1, 2023
If you work with clients until 20-00, also let the office work until 20-00, and not so as to football clients. Strange principle of operation The bank works for customers until 20-00, but it does not work either
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1
July 31
We issued the card very quickly! Thanks!
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April 19
I have issued a card in freedom invest. Comfortable. There is no need to transfer money from a brokerage account and back just for the sake of household purchases
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1
October 5
Fast and cultural service
There is a card reader, you can get a bank card in 5 minutes, you only need an IIN, a passport and a Kazakh phone number
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February 1, 2023
I was dealing with a branch at 86 Zhumalieva Street, which serves non-residents (but for some reason Yandex does not show it). We flew from Moscow specifically to open a multi-currency card, laying down time with a margin. We visited the branch several times: we ordered a card according to the instructions of the Arujan manager working there (she is there for a break). The call center and the chat in the app have become our constant interlocutors - they simply have no equal in the ability to give contradictory information or new information every time. As a result, plastic was never received from them, while the application for its opening in the application remained active, that is, as if it were being transported. Instead of the promised 1-3 days, it has already been 2 weeks. The bank then says that I ordered a virtual one, although this is not the case and in this case the plastic delivery order would be impossible, then it says - let's figure it out, wait. But the worst thing is that some strange things happen to the electronic card: SMS messages about debiting and replenishment are coming! In general, this bank is a complete nightmare. I do not recommend it categorically!
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13
August 2
The card of this bank is an outlet to the world! I am constantly in Russia, but periodically I move around the world, without their card it's just like without hands, it helps a lot. Thanks!
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January 21
I came three times. I couldn't issue a card. Although the managers seem friendly, but somehow they don't give out all the information. You could have said right away that they don't make out, they just spent time.
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2
January 3
We tried to open a bank account for the card, but failed. It is not possible to do this in the department, you come and only give a QR code for scanning at the entrance, then everything is done by yourself... and as a result, the refusal...
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February 21
We took out a mortgage at a cascading interest rate. Since we are planning to close the mortgage ahead of schedule anyway, we should get good savings due to minimal overpayment.
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July 14, 2023
There are a lot of people. It resembles Sberbank in Russia before automation. The room is not quite suitable. The girls at the entrance are friendly, generally knowledgeable.
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2
January 19, 2023
A terrible bank , located outside Kazakhstan , does not respond to support , either responds incomprehensibly , or after a week . It takes a very long time to get through if the support in the chat is responding . Considering that this is a bank, it is always important for the client to quickly resolve any issues that arise, especially if it concerns money. If there is an error in sending a swift transfer of 9 rubles, they sent me 600 rubles for a commission and I'm not kidding, if you fill out the details incorrectly, then write your money is gone , and since the support does not respond, you can make mistakes yourself when filling out. The application is stupid , slows down, is constantly blocked, that for this you need to contact support again , which responds for several days and in fact you again do not have access to the account . It 's just that if it weren 't for this situation , I would never recommend this bank in my life . I won 't even put one star on it . 👎👎👎
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7
June 1, 2023
The most terrible bank! I haven't been able to log into the App for 3 months! I made two appeals, came to the bank, and nothing!
There are always some restrictions on payments that have to be removed through the support service. In order to withdraw your money through their ATM, it turns out there will be a commission! There is an even higher commission through the cashier. I'm shocked to be honest.
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2
1
September 28, 2023
they make money on Russians, open a simple card, not even a nominal one, they require 30 thousand tenge of commission once. A visa was opened in Halyk without any problems, without any questions. I DO NOT RECOMMEND IT!
I will close them soon anyway, the US is already digging under them. There, only the Russian Federation drives money to circumvent sanctions.
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3
November 22, 2023
It's funny that the minutes are shown differently everywhere on the clock column. The bank itself works clearly. The girls at the reception are friendly and attentive.
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2
January 17, 2023
Good afternoon.
1) On October 19, there was an attempt to pay online for an Airbnb reservation in the amount of USD 548.45, but the payment was rejected. There was a limit on online payment. The limit was lifted and then an attempt was made to re-pay for the same reservation in the amount of 548.45 USD - it was similarly rejected.
At the same time, logging into the bank's online account, I found that 565.18 EUR (equivalent for auto-conversion of 548.45 USD) and 312.13 EUR+ 15600 RUB (equivalent for auto-conversion of 548.45 USD) were debited for the first payment Total for both payments totaling 1,096.9 USD. After 3 months, I still don't see any money in the account. I HAVE BEEN WRITING TO SUPPORT SEVERAL TIMES EVERY WEEK FOR 3 MONTHS AND THEY STILL WRITE THAT WE NEED TO WAIT!!!
2) On November 3, 2022, there was an attempt to pay for air tickets online on the Pegasus airline website in the amount of 20,408 TRY (the equivalent for auto-conversion is 1,101.74 USD or 70,108.84 rubles), but the payment was also declined, and the amount disappeared from the account.
THIS AMOUNT WAS RETURNED ON 11/13/2022 IN THE AMOUNT OF 1099.73 USD - STOP TELLING ME THAT THIS AMOUNT SIMULTANEOUSLY APPLIES TO THE MISSING AMOUNT FROM OCTOBER 19, 2022!!!
REFUND THE MONEY!
That's all, it got a little easier for me.
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24
2
March 27, 2023
I ordered the issue of the card, at the time of issue, the issue was free in the tariffs. I credited the trial money and did nothing for a while. A few months later, I see the money is gone. Tech support says that during this time there have been changes in the tariff and the issue has become paid, so they charged me all the money. That's how they can retroactively change the terms and write off all the money.
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8
August 20, 2023
A disgusting bank. Absolutely incompetent employees who can't really answer any questions. It is better not to contact them, otherwise any action through them, whether it is a transfer to a bank account or linking a card to Apple Pay, will turn into a problem
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5
1
April 14
Friendly service and favorable mortgage interest rates. I decided to choose this bank after all
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1
November 5, 2022
I opened the card in September. After a month of use, the bank unilaterally changes the terms of service, makes hidden fees for transfers, cancels cashback, cancels withdrawals without commission and makes other impairments. I only find out about this when I make a transfer, and I understand from the balance that there was a commission, although the commission is not reflected in transfers and payments. But the problems did not end there.
After that, one transfer to my card in another bank disappears altogether. He leaves the freedom card and does not come to another account. The receiving bank promptly replied that the transfer had not arrived.
On the same day, suddenly, without my consent, 4 deposits are opened in different currencies.
The next day, all the money disappears from the card altogether. They just don't show up on the map, that's all.
I called the support service for 4 days. I didn't get through. More than 30 minutes of waiting on the phone every time. The chat is answered after a few days, but the problem is not solved.
I came to the office in the morning, took a ticket and stood in line waiting for 3.5 hours! According to my application, the manager closed the deposits, restored the balance on the card. but! The missing transfer has still not been returned. The terms of service were not returned.
This is the first time in my life that I have faced such problems. While I was standing in line, I realized that I was not the only one. After one person, people were complaining about missing money, a non-working application, and cards.
Upd. Corrected. The money was returned after 2 weeks and multiple visits to the bank's office
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20
May 9
It is very convenient for me that the card has several currencies at once, there is no need to worry about the exchange
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1
September 23
such nimble employees, they let me go in five minutes, told me everything, and gave me all the necessary papers. Thanks for the speed
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January 16, 2023
Disgusting service, gouging and a complete lack of customer orientation. I sent swift dollars from my own account in another bank to my account in Freedom Finance Kazakhstan. The transfer was sent on December 9th. Today, January 16, the bank cannot transfer money or refund the transfer. Round-the-clock correspondence with the support service in the chat for the past three weeks has not led to anything. "Your request is being clarified, please wait" is the only answer for a month. The money has not yet been credited or returned to the sending bank
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10
November 18, 2023
Maybe a good bank.
But they didn't issue the card without explaining the reasons!
The review is subjective, since I am a non-resident.
But in general, the bank is pleasant from the outside and from the inside.
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3
2
July 1, 2023
Good service, really a lot of people! There would be more branches that would be serviced faster!
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3
October 10, 2023
Non-residents can open an account only by submitting a preliminary application via the Internet. They do not provide assistance in filling it out. They refuse to open an account without explaining the reasons. They perfectly help you feel like a second-class person.
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September 7
Good service specialists
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February 18
It all depends on the specialist
The specialist is competent everything is fine
The specialist is not literate, everything is bad
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October 21
Nice office. But it didn't work out for me with this bank
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September 1
Positive: You can't transfer to Russia with a lower commission.
Cons: draconian fees for cash withdrawals at ATMs, which are not immediately mentioned. I was so heated for 15,000 tenge on the very first day.
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1
December 24, 2023
A good bank, although the interest is higher than in some other banks, but it is much easier and easier to get the same mortgage
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1
September 3, 2023
The most terrible bank. More than once in my life, money has not been debited in more than one bank by itself. Turlov would be better instead of "I want us to have a bank everywhere else" at least one normal one would do
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5
October 14
they worked well. The problem has not been solved.
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March 5
Thanks to the technical support, they advised me on opening an account. All I needed was a passport and an IIN
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1
September 15, 2023
I ordered a Freedom Card with 4 currencies. Plastic is delivered by courier. He specified the address. Registered in the application. The next day, I received an SMS that the card had been handed over to the courier. The courier did not contact that day, only the next day and said that "he needs to go faster" and "in an hour it will take a long time." I politely explained that I was busy and could only arrive in an hour. He replied that he would call back in an hour and hung up. I arrived home and immediately informed the courier that I was expecting him. In response to this, he said "later or tomorrow." Then a bank employee called and for some reason began to report the closure of the account. I informed them that there was nothing to close, on the contrary, it was necessary to open, since I had just registered with their online bank, ordered a card and that the courier still had not delivered it to me. The bank employee didn't even listen to me and hung up on me. Neither the courier nor the employee subsequently called back. I had a higher opinion of Freedom Finance Bank, I was counting on decent service and long-term cooperation, but alas, as I understood it, they do not need clients. Conclusion: technically, it seems that the bank has good opportunities, a good application and website, favorable product offers, but the level of service is at zero, the bank's employees do not understand what they are talking about and hang up at the first opportunity. Complete incompetence of the support staff, no order. It's the same with the courier. It seems that this bank is no different from other Kazakhstani banks, which, I would rightly note, have a very low level of service and competence of employees, and absolutely do not comply with customer service quality standards. In simple terms, our banks don't care about customers!
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5
November 2, 2022
A separate branch was opened for non-residents, they stood in line, then filled out a bunch of papers for issuing a card. They released a virtual card for a very long time, they did not say that you need to register in the application with the operator in order to add a virtual card there later. As a result, we made a paid issue, increased commissions for operations and withdrawals. One plus is probably that the card is multicurrency and Freedom Finance has offices in different countries, plus you can open a brokerage account.
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