Golden Palace
197 reviews
March 14, 2023
Overall it’s ok to stay here, but there is always a room for improvement. Specifically, they need to renovate the ventilation system in the bath and replace the old towels.
1
September 21
Wifi 0.01kbs
1
November 4
Great hotel. Clean linen, snow-white towels, very friendly staff, all the girls are smiling. A decent breakfast. For different tastes. If I happen to come again, I will be very happy to reserve this particular hotel.
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October 24
Great hotel!
Not the freshest, but:
- excellent staff
- cleanliness in the room
- comfortable bed
What else does a tired traveler need?
Everyone tried very hard to make my stay pleasant and everyone succeeded.
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1
September 8
We lived in single rooms, with breakfast. In general, a good budget hotel. The breakfasts are hearty and delicious. There is a mini bar in the room, the prices are normal, there are many shops and cafes around. Convenient location.
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September 18
To be honest, the hotel needs to be rated four out of five. There are a number of disadvantages that they need to work on. The hotel is about 12 or 13 years old, there was one renovation. Among the disadvantages are: slightly tired rooms, weak water pressure in the showers, a very meager breakfast buffet. Of the advantages: a good location, according to the hoteliers themselves, mostly business travelers and people who came on business stay, so there are few drunks in the hotel, few visitors who make noise. The hotel itself is more of this family type. There are pleasant little things in the form of individual sets of shampoos, dental kits, slippers. The bed linen and towels are not super new, but clean. Cleaning every day. The staff is a separate plus, well done. If you need a luxury hotel, this is not the place, but according to the price-quality system everything is fine.
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1
April 18
A good hotel, with its 3 stars. In general, everything is fine, the room is clean, cleaned every day. The room also has a standard set: shampoo, shower gel, soap, tooth.a brush and paste, slippers and even a rag for shoes.
Breakfast is included in the price, and by the way, it is also generally good.
The only negative (for me) is poor noise insulation. On the first day, the neighbors were active, and they could be heard, but then, apparently, the neighbors changed, it was quiet.
In general, a good, clean hotel, the staff is friendly and responsive (they respond promptly to all requests).
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1
July 8
Probably, this is 4 stars for Almaty, but in a good way it barely pulls even 2... It seems like the room is not bad, but not too clean, somehow everything is substandard. There are no words about the toilet at all... Exit from the crumbling, leaking shower stall directly onto the toilet. All finishing materials are not commercial, but home-made, and not of the highest quality... One thing will fall off, then the other. Shower supplies, toothbrushes and toothpaste are the cheapest, Chinese. Breakfast didn't work either. Even though we were there for 8 days, we never ate. Again, it does not look like a normal buffet, although it is clear that they tried. The location is normal. In principle, it is close to all areas, but the environment is so-so. The service is polite, they try to help, everything is clear.
But the phone in the room is unclear why it does not work. I couldn't make a phone call in the city or at the reception.
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3
1
November 14
Not a bad hotel, there are breakfasts - a small buffet, it's a pity that it's so early
The rooms are clean, the staff is good
The only thing that confused me was that there was no kettle, no microwave, no dishes with appliances in the room, all this is only downstairs in the kitchen. It's inconvenient.
I lived here for free (business trip) so basically it's a sin to complain
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August 21
A three-star hotel. The breakfasts are tasteless, there is no normal coffee. For more or less decent coffee, we ran across the street to a fast food restaurant before breakfast and took it to take away. The service at the hotel is very unobtrusive.
I asked for white thread with a needle at the reception desk (there is no such mini-set in the room), thereby creating an unsolvable problem for them. But after half an hour, the threads were found. It was the same with the flower vase. Why are there no vases on duty at the hotel?!
There was a burnt cloth on the iron in the ironing room. The receptionist didn't really want to call the maid, instead he strongly suggested that I order a paid ironing service.
In general, there is something for the hotel management to work on: it is necessary to train the staff in hospitality, and think over the menu in the cafe, and much more.
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2
July 26
a good 3-star hotel (Yandex still lists 4 stars). daily cleaning, a modest but delicious buffet (breakfast). Breakfast is early: from 7-00 to 9-00.
it is quiet in the rooms and outside the window, air conditioning is working in the corridors, Wi-Fi is stable, electronic locks warn of loosely closed doors.
polite staff.
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October 25
A wonderful atmospheric hotel. The location is very convenient in the heart of Almaty.
The service is excellent. The food in the restaurant is insanely delicious. The rooms are clean and cozy.
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November 26
You can live quite cleanly. The plumbing was just depressing. The linen is clean, the furniture is intact, the food is normal. In general, a solid four! On the contrary, if anything, a cafe-dining room where you can have a delicious and varied meal.
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November 21
What other 4 stars! One at most!
The hotel itself is a bit old
The room is quite old, the carpet is stained,
Repairs have not been done for a long time, the windows overlook the flower stalls, the curtains do not close until the end, so the light from the stalls gets into the room, the TV is from the size of an office monitor, the bedside tables are gnawed, the breakfasts are mediocre, there are not enough seats, they give instant coffee and so it goes! When asked where to sit, they say sit down with someone, what are you waiting for! Fined 5000 tenge for the loss of the card from the room, I requested an official receipt of the fine and where this amount is prescribed, I am still waiting for an answer, if anything, I will add a review
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July 2
A cozy, clean hotel.The air conditioning is constantly working, the breakfast buffet is quite tasty and varied.There is a delicious cafe next to the hotel.Everything would be fine if it weren't for the drunken neighbors who scream at night.The administrator was taking action.
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September 9
Nice hotel. Reasonable price, everything is in the room, breakfast is included, lunches, dinners can be ordered. Convenient location, there is a view of the mountains from the window.
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September 11, 2023
The golden Palace hotel looks good. It is located in a convenient location in the city. The rooms and bathrooms are clean. The hotel staff is very polite. Thanks to them.
You can choose different dishes for breakfast. But you won't find meat in the breakfast. The dishes are prepared from sausages and meat. As soon as the time is 09.00, then immediately within 5 minutes all the food is removed from the table and the lights are immediately turned off. As if the time has run out and they are asking you to leave the hall in silence. I think it's a little disrespectful. Tourists come to rest in Kazakhstan and want to keep the best and hidden things in themselves.
I couldn't find the answer but one situation. Two uniformed policemen come in every morning. They have a hearty breakfast. The hotel administration lets them through without question. I think this is a daily tribute allowed by the police.
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3
September 5
The photo shows the hotel at the time of opening, the rooms are already tired.
Cleaning every two days
Breakfast is the same every day.
pluses:good location
the staff is trying
their best cons to the above
- there are no free tables for breakfast, you have to sit down with other guests
-poor sound insulation in the rooms, you can even hear the neighbors snoring
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May 21
The room is clean, cozy, fresh, the staff is polite. WiFi is unstable, you have to catch it from another floor. But this is not annoying in principle, there is enough Internet for work. Great location. Next time I'll get a room there when I come on a business trip.
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1
September 13
I really like the place, everything is always fresh and cozy, fast service, reasonable prices
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December 15
The rooms are cozy and clean, the service is average, the staff is good, the breakfasts are decent. Purely warm. I recommend it!
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November 19
The hotel is old, the renovation is already tired. It's always the same for breakfast, but it's delicious. In general, you can stay, polite and helpful staff
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1
2
October 21
Convenient location, very clean, breakfast for 5+, large windows. There are no disadvantages. Mountain view from the window. Early check-in is possible.
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July 12
The rooms are good, the cleaning is done. The breakfasts are average. From the upper floor there are rooms with excellent mountain views. Price and quality by 5.
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February 5
The choice fell on this hotel because it was a convenient location, there were empty seats and it seemed like a normal hotel. The price is clearly too high for such quality. Dirty linen (with hair on the sheet and towels), a torn bedspread, a dirty refrigerator with chocolates forgotten by previous residents, weak Wi-Fi, there is not even a sign asking not to enter, we were told that there are no free signs)) funny. I do not know how thoroughly the san.node is processed, but a shower with rust and broken tiles does not look very presentable.
Nothing is reported for breakfast if the food is over.
A room in this hotel is clearly not worth the money. I do not recommend it
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3
December 18
Very convenient location. Expensive snow-white underwear. It's worth the money. Friendly staff. I liked the hotel.
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October 19
The hotel, of course, is far from pulling in 4 stars, as it is stated. Two at most. Mold in the bathroom, tired bathroom, air conditioning does not work. Breakfasts are scarce, there is not even coffee. Among the advantages are the very responsive staff who are always ready to help and a good bed in terms of rigidity. In general, you can stop if there are absolutely no other options right now.
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October 13
Overall a good hotel. Breakfasts can be made more varied. The rooms should be updated. The Internet is very slow
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December 1
A one-night hotel. The level of service corresponds to the prices. Breakfast, in my opinion, is not worth buying, there are quite decent establishments nearby for affordable money
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August 3
Nice, small hotel, the rooms are clean and tidy, the staff is polite and helpful, I recommend it!
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June 23
The hotel bears signs of decay. But you can live. Breakfast is so-so. But you won't get poisoned. There is no need to count on variety: there is not even yogurt, the porridge is over-sweetened, but there are Kazakh sweets and pastries. In general, a Soviet hotel masquerading from the outside as a Gypsy suite. Its three stars are stretched, but it justifies. There is even a parking lot and several exercise machines in the basement. But I can't figure out how it used to be four. The staff is noticeable and noisy, but friendly. It may be expensive, but there are no available rooms. So most likely he justifies his money for Almaty.
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1
December 27, 2023
A pleasant hotel. Slightly outdated renovation, but everything works, clean, the rooms are spacious. The furniture is suitable for the dead, but it does not fall apart and is not scary. Linen, towels, hygiene kit - everything is there. Service without complaints, cleaned every day. The breakfast is full, without variety, of course. The staff is polite and friendly. In general, it seemed decent for its price. Checking in for the work week is the best thing.
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3
April 7
A pleasant hotel with good staff. However, to tell the truth, it is a little out of date. I've been here 1 time and I'll say that I really liked it. I can notice the beauty of the floors with numbers. The rooms are clean, of course. I like the staff. There is a gym on the ground floor and a restaurant on the ground floor.
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July 2
The hotel is not bad, but it does not reach 4 stars. There are no kettles in the rooms. Due to incorrectly installed shower entrance doors, people of large build have difficulty taking a shower. Otherwise, it's pretty good. Clear. And very nice girls at the reception.
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1
July 19
The hotel in the center is a plus. Breakfast is the same every day, coffee is bad. I share a large room. Upon arrival in the morning, the room had to wait until 13 o'clock. I didn 't like it very much . But I ordered room service a couple of times - the food is good
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1
July 1, 2023
I stayed here from 06/25/2023 to 30.06.2023.
Real 4 stars! I was prepared for the worst, but... the hotel turned out to be super!
There were 2 rooms to choose from. Before checking in, you can go and choose the one you like best - 🔥. The room is perfectly clean.
Usually in hotels the bathroom starts to scare, but here, surprisingly, it is also perfectly clean.
Dental kits and shower gel were changed daily, and towels were also changed daily. By default, there are 2 sets of towels, shower gels, soap and even disposable slippers in the room!
There is a minibar in the room. Water is free, the rest is according to the price list, the price list is on the table.
The breakfasts are excellent. Buffet, there is salad, stewed vegetables (eggplant, peppers, zucchini, tomatoes), sausage and cheese cuts, several types of buns, pancakes with cottage cheese, just pancakes (you can take with jam), scrambled eggs, porridge, and watermelon (there was every day). Liquids include tea, coffee and compote. Everything is really delicious.
There were no questions about payment. As soon as I arrived, I had no money (I haven't exchanged it yet), I paid the next day.
Thanks a lot to the staff for their hospitality :)
I didn't take a photo - I wasn't up to it :)
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1
September 28
Bad service. Reception ignoring.I am not recommending .There was a snot on the curtain for a week and it was not removed. Towels are given, then one will be removed, the reception ignores, the one that looks like an Azerbaijani. In general, I do not recommend it.
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1
October 25
Friendly staff. A 3* hotel, in principle, you can stay on a business trip. Wifi is normal. The rooms are in need of renovation, but clean and quiet. The location on the one hand is not bad, because you can walk to the central streets in minutes.25. On the other hand, everything around the hotel is in traffic jams due to the fact that it is almost the center.
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December 14
A very nice hotel. Neat rooms, good location. You can safely recommend it!
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March 9
By Russian standards, this institution pulls no more than 2 stars. I had a chance to visit a standard room and a suite. I didn't feel much difference, except for the size of the room. I was surprised that a deposit was required at the reception before the payment was made. In a room without frills, a bathrobe is not provided even in the suite. The breakfasts are mediocre. Smoking is not allowed in the rooms, as standard, but when entering the hotel there is not even an urn with an ashtray. There are many more minor flaws. For the money that a room costs per night, it's not the best option.
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May 17
The furnishings, repairs, plumbing are "tired". The refrigerator (mini-bar) in our room did not work!
Breakfast for three (pastries are not fresh, the cook likes saltier)
What is disgusting in this hotel is the audibility between the rooms, at night you can literally hear the conversation in the next room.
Of the advantages: there is air conditioning, a quiet and very green area of the location, daily cleaning!
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September 21
Clean, cozy, very quiet)) It is located in the city center. Very convenient
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1
August 18
I was passing through, stayed for one night, I really liked everything: the staff, the kitchen, the living conditions!
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March 3
Breakfast for four, rooms are compact, plumbing is more or less. There are problems with regulating the water in the shower cabins. Good location. Dogerman is nearby. It's fine for a business trip.
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August 19
Good staff service, but an aged room in need of repair. The price for the hotel is too high, in my opinion.
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1
April 27
A cozy and clean hotel , the location is also very convenient . The prices are a little too high, but it's normal for Almaty.
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December 25
Our good neighbors!Excellent hotel, with friendly staff.
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February 6, 2023
An ordinary hotel, everything is simple in the rooms, but you should not expect something exquisite for $ 50 per night. Of the advantages, I would like to note a comfortable wide bed and a good mattress. And I also liked that there is a shoe spoon. For some reason, not all hotels, even more expensive than this one, offer such a necessary item for guests. The food for breakfast is simple, like in the dining room. The staff is polite and attentive.
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1
October 17
Everything is fine, but I didn't manage to have breakfast. The queue is long, but there are few seats.
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February 16
The hotel is not new, the shower door is broken in the bathroom, adjusting the water is a separate song, hot or cold, there are chips and scratches on all baseboards and doors. Breakfast is all cold, even the scrambled eggs seem to be from the refrigerator. Room service is not bad, but there is no change all the time, I forgot to remind the reception about the change - your problems
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