Great. I really liked the rehabilitation department. It is beautiful, neat, all specialists are attentive and quite sensitive (surprisingly for a state institution).
I especially liked Tatiana Ruskevich's therapeutic massage. I regularly massage with various specialists (usually in private centers), Tatiana deservedly took first place in my personal modest rating.
I would like to express my special gratitude to Andrei Vasilyevich for his conscientious work, sensitive, attentive attitude to patients, high professionalism and dedication to his beloved work.
It is a great happiness that such competent, skillful, talented and caring people work exactly where they are most needed.
If it were possible to leave less than 1 star, I would do so. I understand doctors in principle, and their negligence to problems too - it's better to just change to another clinic or to a paid one. But I will definitely remember this doctor in the near future. Al Krakesh, hello! Just a great person in the worst sense of the word. I don't want to go into details, I wrote everything in the complaint book, but I need to inform the people. Not only did he scold me for trying to find the name of the company I work for recently and do not remember it on the phone during the reception, which I also explained to him, so then it turned out that he could not even correctly rewrite my middle name (!!) from my passport. When I made my way through the crowd of people standing on the street asking him to correct his patronymic, he also yelled at me and, as it turned out, only he can shout and scold in this office. Most likely, this is due to the fact that I look younger than my age and I am mistaken for a child, but this does not mean that you need to shout at me, especially when he was mistaken. I brought him all the documents and a sample of how he was supposed to do it, but he told me to "sit down and be quiet," and the girl who "helped" him also did not know what to do, even though I pointed to the sample several times and asked to pay attention - me They just ignored it. As a result, he really did not correct everything correctly and had to go to a third person so that they would correct everything correctly. Of course, I would like to see sanctions applied to him, and in general it is better to be fired, but I understand that this will not happen. So I do not recommend getting sick, you will be shouted at and blamed for all the sins of this world by the only rightmost king of his cabinet. I'm cutting off the top header of the complaint from the security messages.
The clinic's service has become much better than before the overhaul, there are many young doctors and nurses working, but often an appointment with doctors is canceled for various reasons, and alternatively the patient himself must make an appointment, and you can usually make an appointment only after 2-3 weeks or a month, especially to specialists like a neurologist. That is, the patient is left alone with his problem, the clinic does not help in such a situation, it is good if the problem is urgent.
In general, the clinic is comfortable, modern, the staff and doctors are polite and attentive. In any case, I have not encountered rudeness. I would like to especially mention the surgeon Igor Nikolaevich Shevchenko. He knows his business. I would post five stars, but the electronic queue system does not work everywhere in the clinic. And this is inconvenient. There are conflicts among the visitors.
I've been walking for 10 years and I like everything. I had an appointment with a Gynecologist today ( Shevchuk ) not a really nice girl , I haven 't gone to the gynecologist so comfortably yet . Thanks to the 20th polyclinic for the excellent staff and thanks to the doctor for the comfort
Before the renovation, the clinic was at 5 +. After the repair, I tried my best to avoid visiting. And so I had to consult a gastroenterologist. A ticket through a therapist. I ordered it by phone. The girl answered quickly and irritably. Ok. I ordered it.
I was going to worry about tomorrow. Surprisingly, the information desk, the reception desk and the wardrobe are all fast and calm. I found the therapist's office without any problems - there are detailed signs. The coupon was for 11.50 - came in at about 12.20. The therapist was away with papers - it turned out that he was carrying certificates for the operation to grandma for signature. I think that a delay of half an hour is tolerable. I got the ticket. I went to the therapist on Thursday - I went to the gastroenterologist on Monday.
But I went to the gastroenterologist an hour later - they climbed out of line "I just need to ask", "I just need to type". I didn't want to pull them back, make a remark, etc. The gastroenterologist is well done. Everything is clear, interesting and useful. By the way, the therapist (I don't remember the name, surname) - 317 office - is also on top.
My opinion after two visits is that everything is not bad. Maybe that's what happened to me. Of course, there are negative sides everywhere. But society cannot be changed. I'll bet you a solid four. Good health to all!
I was at the removal of the 8th from the surgeon Shumigai T. P. A wonderful doctor. Very good and friendly attitude. She praised and encouraged me several times during such an unpleasant procedure. I did everything very quickly.
Thank you very much!
Many thanks to Puzevich A. G. I am delighted with the reception. A competent specialist, careful examination, positive attitude, pleasant atmosphere. Thank you very much🩷
This clinic deserves praise, but there are some disadvantages. For example, in the evening, long queues can form in the corridor, which is why people have to spend 2-3 hours there.
However, despite this, the clinic has its advantages. For example, it looks beautiful and well-groomed, and there is also a wardrobe and even a mini-pharmacy.
I went to the dentist. Dentist surgeon Lyudmila Spodobaeva is a doctor from God, a very attentive and most friendly person, a true professional.
I treat my teeth for a fee from Natalia Alexandrovna's Smanzer, I am very pleased. An excellent doctor, I regularly apply.
A very good rehabilitation department, a very attentive rehabilitologist and excellent nurses.
The only negative is our local therapist, an empty place.
Excellent clinic. Excellent doctors! Punctuality! I came to my time and didn't sit for a minute too long. She underwent a gastroscopy procedure. For the first time in my life, God grant that it will be the last. I was very afraid, but the doctors are professionals!!! Everything passed instantly, I didn't have time to come to my senses. Thank you so much to such specialists!
The clinic is normal. The tests are taken quickly. Of the narrow specialists, I would like to mention at the moment the surgeon I.N. Shevchenko, who had to be treated after surgery in the hospital. Where he showed a conscientious and qualified approach to the patient (that is, to me). 👍👍👍
It's a disgusting clinic, and I don't want to go. An endocrinologist always studies, gets sick, and then studies again. And when we made an appointment, the doctor sat in the office and did not open the door!!!! The attitude itself, of course, is surprising. They drive me from office to office.
Therapist Tikhonchuk V.A. khamlo is rare. He brings me to tears with his rudeness and lack of respect. The man is clearly out of place!
The eternal mess in the clinic is everywhere!!!!
You know that in the 20th polyclinic doctors treat patients very well, no matter what nationality you are, to put it simply, these are very wonderful doctors and a nurse, and for this I am grateful to them that they are there and work there in the 20th polyclinic thank you
What kind of lawlessness is this?!!!!!
I called my husband a doctor, the temperature is on the second day, my head is spinning, I don't get out of bed, I have a wild cough, and the doctor calls back and tells me to come myself, you see, they call him somewhere after the shift!! So there must be a doctor on duty or transfer the call to another doctor. Maybe we will treat ourselves, why even call a doctor at home, if in the end you have to go yourself. I'm just horrified by the arrogance of the doctors
I visited purely on the issues of pictures, but everyone I interacted with was very open, kind, very helpful, everything was done quickly and without problems. The interior is clean, neat, nice to be in since I had to come. I will not say for the entire staff, I was with only a few specialists, but in general I had a very positive impression of the employees of the polyclinic and the UZ itself
A modern polyclinic with a convenient location. If there is no peak incidence, then there are almost no queues. There have been different doctors, someone will listen, check, measure, and someone prescribes drugs without tests.
Wonderful, I really liked the pre-medical office ..
In 2 hours the doctor took as many as 10 people
It works great..just super..
the first hour is 7 people..The second hour is 3 people
I wonder how you can torture people in offices for so long? thank you for considering the option of adding a 2nd office or adding an appointment time for one person
Does it make sense to write that the clinic has no other advantages besides modern repairs? After all, no one even reads or reacts to our reviews? It's easier to write to the Ministry of Health right away. everyone wants at least something to change in the attitude towards people, especially the elderly.
I have been served for about three months in this clinic. I have visited an ENT, therapists (even the head), a neurologist, a gynecologist, an orthopedist, ultrasound specialists of all stripes and a neurologist, so I can give an assessment for each moment.
First. The building and the reception staff. The building is renovated, the staff is pleasant. I am an adequate person, I understand that they do not print coupons. Everywhere, from the help desk to the wardrobe, I was greeted tactfully, which pleases me. I answered them in the same way. I will add separately about the pharmacy. A huge bow for advice and advice.
I came in with hellish headaches that had not gone away for a couple of years with varying frequency. Plus, I got sick from time to time, like any other person.
The neurologist did not really examine it, but she was sympathetic and prescribed medications to relieve pain. I really had to wait for the reception for a month and a half.
Orthopedist — no questions. I examined it, gave it to the workers!!! recommendations on the same day.
ENT. I was on an emergency call. She just spread her hands, but tried to be as correct as possible. At that time, I had been waiting in line for therapists for 7 hours. I didn't find any traffic jams, thanks for that.
The dentist is a surgeon. It's easy to sign up, it works professionally, quickly, clearly. Shumigai Tamara Pavlovna, low bow.
Ultrasounds are working properly, as are laboratories.
But there is one huge BUT! These are therapists. It negates all the advantages described above. It took me 10 hours to close the sick leave. I left the doctor with a hellish pain, because she could not tell me what was wrong with me, and they did not discharge me from the hospital for more than 5 days. 10 hours in queues. There has never been such a nightmare. They kicked from office to office like a half-finished puppy. As a result, the problem was solved only with a neurologist and a dentist, to whom I came myself.
But you can bypass the therapist, right? No, you can't. To get to other spatialists, you have to go through a therapist. The circle closes. The administration urgently needs to deal with the logistics of the therapeutic department and recruitment. I understand that this is hell not only for us patients, but also for doctors.
Good health to all!
We were injured after 20.00 on 04/12/2024.my husband twisted his leg.There was no queue.The doctor is great.I immediately found a fracture without a picture.after the picture, he told and explained everything.the woman who put the plaster on the fire.She's so funny.I supported my husband morally, for which I am very grateful because my husband suffered a lot from pain.and special thanks to the GUARDS for helping with the shoe covers.I was confused and worried about my husband, I couldn't cope with the machine that gave them away.She gave them to us for free.Thanks a lot to all the staff.the administration of the polyclinic please encourage these people for their HUMAN attitude.these are very rare.
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Level 9 Local Expert
December 8, 2024
I really liked this clinic, everything is so done for people, it's very cool that everything is developing so much! The staff is very polite, I visited a gastroenterologist, I had a very sensitive and responsive doctor. Thank you for the wonderful attitude towards people
The building of the polyclinic looks beautiful, that's all the advantages. You come to take sick leave, and they start chasing you: "You need this office first" "And you need this office first" As it turned out, they decided to chase me around the offices until the office I actually came to closes. I don't understand why I need to take some papers they need in order to just go to a doctor. It would be all right, I wouldn't even write a review if they hadn't been rude to me, pointing out my age, although I just look young and can defend myself. Thanks to the woman from office 415, who addressed me in a rude way and directed me to deal with the residence permit, which has been there for a long time. Disregard, rude communication and no help from doctors – that's what you will get as a result from this clinic.
I always try to be an objective person, and this time is no exception. I have never devalued professions, everyone is important. But this time I'm just in shock, I just don't go to the clinic in my life, but when I got sick now, the doctor just didn't behave correctly (I didn't try to figure out this ailment and symptoms, when I came home I didn't even look at it, prescribed pills to relieve the symptoms and also reproached that I was in I did not come to the clinic myself, although at that moment I could only walk along the wall to the restroom) indifference is complete, the doctor is not interested in helping. And after the appointment in the office, I didn't want to go to such a doctor anymore. And it's not about the clinic, but just a person like that.
And they also blatantly lie that some examinations are not carried out in the clinic, sending them to be done for a fee, and when you prove that these procedures are not carried out, they begin to refer to queues and that it is a long time to wait. For example, the surgeon told me that I would wait 1.6 years for an ultrasound of the veins, and before that he said that such ultrasounds were not done in our clinic, and when I found out that he was blatantly lying by providing previous ultrasounds as proof, he said okay, write it down, but you will wait 1.6 when the minimum. And similarly, the therapist did not want to record for an ultrasound of the heart, according to the same scheme, only she called the waiting period 7-8 months less.
Doctors have an incredibly difficult job, I respect these people very much, but to work in this field you need to have humanity.
Why should a person come to an appointment to feel guilty that he is sick or trying to figure out what is wrong with him, after such receptions it is difficult to seek help.
I often go to the 20th polyclinic, because I belong to it at the place of residence. I come here to treat my teeth, resolve issues with certificates, or close/open a sick list. In general, everything suits me.
Opening a sick leave is not an easy task due to the long queues, but this is a common practice in any clinic, especially during the SARS seasons.
I would like to express my gratitude to the surgeon I. N. Shevchenko.
I took a ticket to the surgeon in the help desk in advance, a week before the appointment, as I needed to trim an ingrown toenail. The doctor and nurse quickly anesthetized my finger, did everything necessary and even encouraged me during the procedure. I am very grateful to them!
In addition, they gave me recommendations on how to do bandages correctly so that the finger heals faster.
It is pleasant to realize that even with a heavy workload, doctors remain sensitive and attentive to patients, if the patient, in turn, respects the doctor.
I like the convenient format of the doctor's appointment. Waiting under the office does not last long from time to time in the coupon. Blood sampling is generally well done, fast and does not hurt.
The most pleasant thing is the presence on the ground floor of a counter with SOOO DELICIOUS COFFEE! Even walking by, or even driving by, you can drop in and get yourself any drink! I recommend it to everyone!
Poor organization of work in the ECG room. People queue at 7 a.m. to get a cardiogram in the morning. Lunch is from 15.00 to 16.00. Why let an employee go for an hour if there is a huge queue in the corridor? If this is required by law, then you can send a replacement for this hour so as not to gather a crowd. Patients sit in line from morning to evening, they lose the whole day. After all, you can enter a coupon system on an ECG and not torment people
The most objective assessment of the organization of the work of this institution from a UZ employee. Doctors are engaged in ****** (I will write in more detail: a full corridor of the queue, and the doctor personally starts the patient for tests and ECG; then he returns and no one comes in until the patient returns). The heads of the department have succeeded in this activity (Complete lack of interest in helping patients). There are plenty of doctors who are generally far from the objectivity of prescribing treatment and prevention (especially of other nationalities). In general, the list can be continued indefinitely, but who will read this except ordinary people...
special thanks to the internist-stomatologist Ansari Ebrahim Alireza, for excellent work, courtesy and attention, let there be more such doctors, I advise you to contact and you will be in a good mood.
I got a toothache at night, I wanted to heal it soon at my place of residence. I went to the ticket.buy to see the time and coupons for the dentist. There are 14 of them in the clinic. The time was different. I chose the time, I press the order coupon button, a notification pops up that coupons are ordered on a call. I call the registrar, tell me to go to that doctor, at that time. They tell me that there are no coupons at my address for today, the nearest one is next week. I ask what should I do, they tell me to call paid services. I'm calling, the conversation was generally short, there are no coupons for the next 2 weeks. That's how it always is. A sore throat, an ENT is needed, they send you to a therapist, sit out the queue, you come in, they send you to an ENT in a second. In short, everything is sad. You can't do anything about urgent matters.
He turned in on Sunday with an injury. Around 11:00. There was no queue. They quickly took a picture, set the fracture with displacement. Everything is fast and qualified.
1) after the repair, of course, it became better
2) the minimum number of queues is Thursday afternoon, and this applies to any state organization)
3) The paid dental office is very good after repair, price-quality - credit)
The service is at a very high level.
They go to a meeting, even if they are not local.
Everything is clear and fast.
Database access to all data.
For the first time in my life, I underwent fluorography within 10 minutes, including the queue.
Respect.
The trauma center is the best in Minsk. My wife was on the ice rink. The young surgeon put a plaster on my forearm so that mine has not been able to fight for a month. Thank you very much.
I was in the emergency room with a leg injury , I was accepted as a native :) , treated , bandaged , strict nurses but jokingly smile, the surgeon is experienced, polite, gave recommendations , wrote a certificate.
After the repair, the clinic is pleasantly pleased. New classrooms, modern appliances, it's very nice to be at the reception. The disadvantages remained the same: queues to doctors and the difficulty of getting a ticket to the necessary specialist. Thanks for the electronic queues (the main thing is that they work 😅).
After the repair, the clinic was updated. Now it houses traumatologists and stomatologists from the second polyclinic. I'm driving my mom in a wheelchair. The service is good. It is convenient to move around
The work of the pre-medical office is hideously organized. From 10 to 16. As a result, I came last week after work for nothing. Today I took time off from work and sat under the door for almost two hours, but I was not accepted, there were a lot of visitors. Should I ask for leave again tomorrow or take a vacation? Or maybe the administration of the polyclinic will do its job and create human conditions for passing a medical examination?
Doctor Nelipovich Tatyana Vasilyevna did FGDS, a man of her business, told me everything, encouraged me, talked to me during the procedure, everything went quickly, wonderful, although before that I was so afraid, I was ready to leave, waiting for my turn, after the procedure I gave recommendations on nutrition, it is absolutely not scary to go to such a specialist
I go through everything in this clinic practically on a paid basis and I can't understand why those who pay have to wait longer than those who are free?!
Why is the cash register not respectful of the payment?!
Why does the staff not treat visitors who come to them with respect, even though you try to treat them with respect and understanding?!
I didn't baptize children with these doctors!!!
After the reconstruction, it became much more convenient and pleasant. But visiting narrow specialists, especially therapists, is a long queue. Be patient!
The nurses are mostly wonderful! I went here for water treatments, and everything is fine in the pre-hospital. But as soon as it comes to some kind of treatment, it's better to fall into the ground. There was no district doctor on my site for a long time. Extremely unpleasant ladies are sitting in room 415, they have spoiled the whole impression of the clinic. Don't set foot here anymore.