Heavenʼs Garden
465 reviews
February 14
Well, very disappointed with staying in Villa. It’s not cheap 2,5 mln sums per night, but it’s not worth it. No hot water, it’s cold in living room, no amenities at all like tea, water and etc. TV is not operating, no place to have a walk around. You don’t feel premium quality for money. Our first visit was good in summer 2-3 years ago we stayed in hotel rooms and it was pretty good but not villas fellas, stay out of it. May be it’s better in summer time who know.
April 30
Xoroshiy servis. Ochen akkuratnoye mesto
Vezde chisto
1
August 9
Manzarasi zõr joy
March 25
Nice place especially the sauna and swimming, also karaoke
November 3, 2023
Excellent view, fine cuisine and pool
July 20, 2023
Great place 🔥🔥🔥 service is very good. Fabulous
1
September 30, 2023
All things are satisfying except for the music which is deafening from 7 through 11
January 4, 2023
Low service
July 9
A great place with amazing nature. The breakfast was simply magnificent: a buffet with a large assortment of delicious dishes, live music and beautiful decoration created a special atmosphere. In the infinity pool, the water is very cool, it was unpleasant to swim.
We were pleased with the excellent massage, hammam and sauna. The helicopter tour and wonderful live music left a special impression.
However, the service leaves much to be desired: registration took too long. Room service (after check-in we waited until the room was ready) and the waiters are sleepy.
See original · Русский
1
August 14
A great place for a family vacation, beautiful views, fresh air, a wonderful pool. If you want to immerse yourself in the atmosphere of a beautiful holiday "like abroad" - this place is perfect for you.
There is one small "but": if you are not a fan of noise, do not take a room in the building that is closest to the small pool (behind which there is a cafe, it is right above the reception). Take it in the second or in the third. Otherwise, there are no complaints: the staff is polite, they work quickly and efficiently.
See original · Русский
September 11
We had a rest in the middle of August at Heaven's garden. I'll start with the pros, these are beautiful views, clean air, an Infinity pool with a gorgeous view and a delicious restaurant, it's definitely worth visiting this restaurant especially at night. Delicious food, you can say varied. The breakfast buffet is not bad and there was a DJ at night with great music, also the artist came and that's probably all with the advantages.
Let's move on to the cons, and there are many more pros. We came to rest, not to spend the night somewhere. From the very first day of check-in, the impression was spoiled. I'll start with the fact that check-in starts at 14:00, and we stood at the reception for about an hour and a half in line with a child. We waited and got the keys, went down to the bus and it turned out that only one bus was working, the other was broken and there was also a queue for the bus at the bottom, we did not go up on foot, because we did not know exactly where our room was. As a result, we arrived at the room closer to 15:00. And the biggest surprise of disappointment was waiting for us in the room. The room is dirty, old and without repair, without toothbrushes and toothpaste. (In other rooms it was all) we went as a family, we rented three rooms because of this we have something to compare with. But the worst thing is that the air conditioner in our room did not work. When it was turned on, it was disturbed by an eerie sound. I added photos and videos to the carousel. After lunch, we went down to the reception to change the room, to which we were told that there were no available rooms, there were only more expensive rooms, at first we did not agree to another price, but in the end we were not offered any alternatives except for an additional fee, and we decided to look at another room with an additional fee, but it turned out that there too the same situation, only the place is bigger than ours. The administrators are very rude and arrogant. They have no customer orientation at all, it seemed that they didn't care what kind of person we were. After a long argument, we were only offered to clean the room and fix the air conditioner. The room was well cleaned, but the air conditioner could not. And we slept all night with this knocking sound (it was very hot without air conditioning). When we woke up in the morning, after breakfast we turned to the receptionist again, as a result, we were changed to a room with almost the same repair, but with a working air conditioner. And we did not hear any apologies for the inconveniences brought. On the contrary, they received these unpleasant glances. Of the disadvantages, the fact that the water in the pools is very cold, except for the indoor one, it was impossible to swim for more than 5 minutes, especially for children. And the Infinity pool is not allowed even in semi-closed swimsuits (that is, in shorts).
In any case, we tried not to pay attention to all this, and switch to something else and make the rest as pleasant as possible.
See original · Русский
2
July 21
The location is excellent and beautiful.
The air is clean and mountainous.
We lived in the 2nd building on the 4th floor, unfortunately there was no elevator.
The food in the restaurant is delicious and the service is excellent.
The upper pool with a dress code and an age restriction, it is not clear why!
The lower pool is unlimited.
The reception is working slowly, a large queue is built into both the checkin and the checkout!
See original · Русский
July 2
The service is low, the quality of the dishes is unsatisfactory, the staff is sleepy, the waiter was missing all the time. The view is very beautiful from the terrace. The cuisine is not very diverse, despite the high prices. According to the reviews of vacationers, the service is low and the food is not tasty. There was no valet in the parking lot and the car had to be parked in an inconvenient and unsafe place. Despite pre-booking a table on the first line on the terrace, we were not provided with one. I do not recommend it, I advise you to look for other country places. We are very disappointed.
See original · Русский
5
August 27
Everything is as always in my beloved Uzbekistan: it seems to be clean and the restaurant is good, but! The villa promised the availability of dishes, it was not even after repeated requests. There is no Internet: we promised to do it several times, at 22:00 it turned out that we simply do not have a router as such. We spent 2 hours at the reception so that at least someone would move. The mood is in the trash.... In short: the restaurant is a plus, there is no service...
See original · Русский
September 13
A beautiful mountain resort, a chic room with a beautiful view of the mountains and the pool. The only thing that upset me was that the infinity pool has very cold water, it is almost impossible to swim. Kitchen and service for 5+ high-quality and delicious food.Prices are also normal. We were just delighted with the included breakfast, a very large assortment of dishes, drinks, fruits and sweets. In short, a very good place to relax
See original · Русский
August 31
Overall it is beautiful and atmospheric. The only negative is the food
It's not tasty and they bring cold dishes, I ordered fresh orange juice, they brought me fresh diluted with water
The menu is the same in the two restaurants, but the prices are different. I ordered khachapuri in Adjarian style, but there was no cheese from the word at all, just dough. Cappuccino coffee was brought diluted with water . And they carry everything for a very long time, they waited for an hour. Service and food 2/10
See original · Русский
July 13
In general, it's a great place, well, we were in a restaurant (on the terrace). The menu is a little expensive, but considering where the restaurant is located and its appearance, this is quite normal. It's a great place to spend a birthday. Because there were a lot of birthday people there the day we came. If you want to book a table, I advise you to contact the manager, as he will show you everything, tell you and choose the best option for you.
See original · Русский
August 21
Well, that kind of thing. We rested in a large company and this "vacation" was not worth the money. For lovers of luhari and pathos, perhaps yes, that's the best thing, but for this money it would be possible to raise the level of the resort. There are no complaints about the kitchen - everything was very tasty. But the service is very lame. Waiters who do not know the basic rules: during the plate change, you must immediately put a clean one, do not touch the guests' appliances with your own hands, and even more so do not put the appliances on the table without giving a clean plate. Ashtrays are rarely changed until the ashtray turns into a hedgehog. Regarding the rooms, the standard rooms (others did not) had bed linen and towels changed right in front of the guests, toilets with a cracked rim, rocking, showers in splashes. Some rooms do not have shower gel and shampoo. When closing the door to the room, turn the handle strongly in the opposite direction so that the lock works, otherwise there is a risk that your room will remain open. Checked (three times). The doors to the balcony are a separate story) In some rooms, they basically do not open, and in some so much that only a child can fit through. The contingent corresponds to the type. If you are wearing shorts and a T-shirt, it looks like a homeless person, because most of them are dressed in dresses, shirts and trousers with styling and make-up. In general, there is too much pathos for such a place.
See original · Русский
1
June 13
A great place to relax. I really like. The air is fresh, the aura is clean. There are facilities. Everything else needs to come and see for yourself. Because it's better to look at it once than to talk 100 times. You won't regret coming.
See original · Русский
September 4
We rested on September 2-3. Overall, the impression is positive, but there is something that I would like to improve:
- infinity pool with ice water, it is impossible to swim. Although it is shown in all social networks as something unusual and cool, in the end it is a complete disappointment. In addition, this pool has a dress code and face control. This information is nowhere to be found. I only found out by asking a specific question..Although this information should be available to everyone.
- in the restaurant near this pool, the service is 20%, but despite this, we were shortchanged by about 15 thousand soums. We didn't spoil our mood and scored, but it's still unpleasant.
- There is no information about all available locations in the hotel. At the reception, to my question, "what is here?" they replied that there was a map in the room, but this map only contains the location of buildings. There is no work schedule, it does not say where breakfast is and at what time...As a result, to find out the schedule of the spa, we went to the spa..It's very dumb.
- as it turned out, when booking a room, you also need to book a table for dinner, I don't understand why you can't say this when booking a room and immediately book a table... If you haven't booked a table, you can stay without dinner or stand in line and wait for someone to leave the restaurant.
- at dinner, the request to bring a blanket was ignored, although other guests were sitting with blankets. We reminded the waiter several times. as a result, they froze and left, although they planned to spend the evening in a restaurant.
- there was live music at the dinner, which created a terrible noise in the speakers. We were sitting in the front row and were deafened by the noise while we were waiting for food. They asked us to move it away from the speakers - they told us not to. I note that there was no noise from the DJ's music, it was just loud music...
About the pros:
- thanks to the employee who answers the telegram, he answered all my questions, corrected my booking details that were incorrectly recorded on the phone and helped me book a table for dinner, because I couldn't get through to the restaurant
- did you like the room
- everything we ate was delicious and beautiful.
The hotel has good potential, but at the moment the high price is not justified by the quality of service.
See original · Русский
September 6
A great place to relax.Polite staff, beautiful nature,gorgeous pool and delicious cuisine.The place is very atmospheric, modern design and views of the sunrise, mountains and city lights
See original · Русский
September 17
The place is not bad, but there is not much entertainment. Very seasonal. The rest is not bad. The cottages are a little patched up. But the staff is responsive from the entrance to the service.this is a real plus. The cottages have their own pools and are not bad. In total 4+
See original · Русский
September 8
I did not expect that in a predominantly Muslim country, especially in such a hotel, there would be no hygienic shower in the toilets. To say that I'm in shock is to say nothing. Even in many Christian countries, hotels have hygienic showers. And you offer to wipe yourself with paper. At least there is not a jug, - nothing 🤷♂️🤷♂️🤷♂️ Did you save so much, or what?
They didn't tell us anything about the hotel and the possibilities. They came, they gave us a room, and that's it. Then you do it yourself, as they say. The hotel's service is, of course, terrible.
It's good in a hotel - it's just the views.
There was no elevator in the block where we lived, we went up to the 4th floor on foot every time. And the block itself was located on a hill, that is, it was necessary to climb both the block itself and the 4th floor. All the time, out of breath and tired, they came into the room.
It was wildly cold at the concert in the evening, and there were only 7 gas heating units for 40 tables. Accordingly, it was normal only for those who sat at these 7 tables. And an hour later we ran away from the cold, the blankets didn't help either.
The salt room was closed all the time - it was not clear how to enter it.
See original · Русский
October 8
A very beautiful place, they have a beautiful terrace, like an observation deck, a walk and dinner is the best thing, but rooms from 2 ml, there are also cottages, it's better I won't tell you the price)
You can use this amount to fly to Dubai or Turkey🥲
See original · Русский
1
May 6
Fresh , clean , mountain air . We settled in the villa, everything is fine, but there are small toilets, there are no sockets in the rooms. If you want to live there, then stock up on toilet paper, water and tea leaves, we waited two days and they did not bring us water and paper . And for two tea bags, 40 thousand were charged from us and at the check-out they said that they had to pay for parking when I asked for what amount, he said that I would give from the bottom of my heart, there are all rooms for smokers in the restaurant if you want to go with the children, you will not find a place because everyone smokes there. The food is delicious , they cook well , the guys are kind , as it is sung in the song for money , but if not, you will not get anything .
See original · Русский
2
October 28
The service is excellent
The staff is very polite and helpful especially Zhahongir
Food is a separate topic, everything is very tasty and tasteful
The rooms are clean, beautiful view and very cozy
See original · Русский
1
July 6
We visited Heaven's garden on July 06-07, the first impression when we first arrived was positive, but then "surprises" awaited us.
I booked a standard room on 17.06. focusing on the room tour on instagram and also checking with the girl on the phone whether the room corresponds, the attached photos show that our room is 1209, this is an economy room, and they have it as standard, about the request to replace the room, we were sent and offered nothing, supposedly everything The rooms are occupied, we were refused to recalculate for non-compliance with the number. No attempts have been made by the Administration to resolve this situation. The walls in the room are shabby with cracks, the carpets are dirty, it is necessary to make updates, most likely nothing has been done since the opening.
With regard to the restaurant with a terrace, you can eat, but it's not delicious, alcoholic cocktails are made by eye and at random, they are far from high-quality cocktails, homemade wine is good, the dishes on the tables are all different and look, it's not at all beautiful.
It is very unpleasant and insulting to me that we, as guests from another country, are faced with such a lack of hospitality and indifference. My husband had a birthday and unfortunately it was ruined.
I do not recommend this place to visit. If you value service, quality and respect, then you should not come here, the price and quality do not match the stated one.
See original · Русский
3
September 23
A very beautiful place, with several pools, as well as the opportunity to live in a multi-storey building with access to 2 pools or in cottages with private pools on the mountainside and beautiful views from the window
See original · Русский
June 25
Good service
The food is on the level, very tasty.
The staff is friendly
The views are beautiful especially from the villa
The rooms are cozy
Not a bad pool, but the waiting was better
See original · Русский
November 27
As noted below, "the administrators are very rude, arrogant. They have no customer focus at all!" My acquaintance began with a call - the girl spoke Russian poorly and eventually talked to an Uzbek who could even be rude in it. I asked how a junior suite differs from a suite, the man on the phone reluctantly said: square. I say what is the quadrature? He is so displeased: "do you want for yourself or to book?" The question, of course, is very stupid and boorish. Moreover, at the beginning of the call, I found out the availability of rooms for specific dates. She began to explain that it was both. He started telling me: "it's just that some people just call, collect information..." And I called for a reason, but I wanted to book good rooms. I have the right to ask what is the difference? The Uzbek receptionist, who apparently grazed sheep in the mountains instead of school, could not answer such a simple question clearly and competently. It was very unpleasant to extract information from rude illiterate employees. In general, it's good that you got acquainted with the rudeness of employees on the phone, and not on the spot, for your money.
See original · Русский
August 31
Terrible service. The staff is rude and steals from visitors. 2 silver chains were specifically stolen from us, we immediately noticed the theft, called the reception. In response to our problem, we were told "OK" and hung up. We had to go and look for the thieves ourselves, fortunately they did not have time to go far. The woman covered herself with her daughter and returned the chains. After we found our stolen property ourselves, all the administration told us was that they would "take some incomprehensible measures." And who will check it is not clear. In addition to this situation, at the request of the driver of their internal transfer, he said "Walk" to a pregnant woman. Then he gave me a ride, but warned me that it was the first and last time. By the way, the breakfast was also disgusting. All the food was cold and not tasty.
Thank you very much for the disgusting vacation, we will never come here again.
See original · Русский
1
June 4
A good place for a family holiday, very excellent views of the mountains from a bird's eye view!
At the same time, the restaurant's kitchen is a solid four! The hotel rooms are also on a solid four!
In general, I recommend a place to relax because of the nature and mountain views!
See original · Русский
June 30
The water in the pool is very cold, make the heating, the water in the mountains does not have time to warm up.
Otherwise, everything is cool, beautiful, instagrammable and very tasty!
We won't come anymore just because of the cold water
See original · Русский
2
2
August 15
We start with a reservation, you pay half the amount when booking, but you are not given any confirmation in the form of a voucher and a specific number in the blocks. Upon arrival, they are looking for you among the reservations and offer you a free room at their discretion. And in general, a small area, unenclosed cottages with a view of the neighbors, a small communal pool for those who are in the rooms. And there is a Marine Restaurant on site for older visitors with its already large paid swimming pool. The rooms in the blocks are spacious, with a balcony in the standard rooms. The breakfast is good enough. But there is constant noise from music all over the territory until midnight. There are no children's entertainment programs, there is a small playground if you can call it that. Not for family (with children) holidays
See original · Русский
May 17
It is located at an altitude, undesirable for hypertensive patients. There are a lot of stairs, it is difficult for the elderly, but there is a car inside the territory that will help you climb or take you for free. The nature is wonderful, there is an evening entertainment program, the cuisine is wonderful. There are several playgrounds, including babysitters (you can leave the child under supervision). There is accommodation in both ordinary rooms and private cottages with a private pool.
See original · Русский
2
July 23, 2023
Of the advantages:
It's a great idea to build a hotel in this place. Great view!
Friendly staff.
There are several pools, and some houses (cottages) have their own pools.
There is a disco, a Playground.
A large and well-maintained territory.
Cons: Many cottages are new, they are brand new. But, the quality of the repair is terrible. I did not know that wallpaper can fall behind the wall 2 months after sizing. In the repair of many cottages, super cheap materials are used, super tear furniture, it's just amazing how the owner does not see it. It's terrible!
Super intrusive waiters, like flies trying to fly into your mouth with food, directly hover over you all the time. This is a dechman theme. Annoy.
That's what's especially interesting, where were they able to get synthetic towels in Uzbekistan? In Uzbekistan?????? You rub, you rub, you rub, but it doesn't absorb water normally.
The price of the issue? Expensive! Everything is expensive! Unreasonably expensive! It feels like you're paying for yourself and for the next table.
I do not regret the trip, but I will not go any more, it is better to spend this money in Amirsai, not much more expensive, but everything is completely different.
See original · Русский
4
August 17
Songs:
- nice view (if you're lucky with it).
- good breakfast
Minuses:
- breakfast from 8 a.m.
- it is not allowed to use the pool before 8 a.m. (fine 500,000 soums)
- the sauna is open from 9 a.m.
- junior suites - it's time to freshen up the renovation
- the sheet was full of holes
- the curtain is torn off
- there are stains on the walls
- the phone wires are torn out, you need to walk to the reception with your legs
- no one warns that the disco is until 23:00 (!!!!)
1,500,000 soums for such a vacation is too expensive, guys
See original · Русский
1
August 28
A great place by the views. A good kitchen that is worth the money.. Disadvantages of personnel and location rules. For a ridiculous reason, they make remarks about their water and fruits. I understand the alcohol is imported, but water? It's kind of wild. The pools are cool, but very comfortable. If you arrive at the pool without a hotel room, you will be given towels and lockers
See original · Русский
May 11
The impressions are simply indescribable! Fresh air, very beautiful view, large territory. The service is at the highest level. Polite staff. Very tasty cuisine. In the evening there is a disco and karaoke. Breakfast is included. The rooms are comfortable, there are villas. And most importantly, all this is not expensive...
See original · Русский
May 8
A great place to relax both together and with a large family. A gorgeous indoor pool (it was cold), a restaurant with delicious dishes, a room (junior suite) with mountain views! I really liked it. We were in April 2024. It was still cool, so unfortunately we could not enjoy all the entertainment of the hotel. But, this did not affect the 5* rating.
See original · Русский
September 2
I want to say that if you are with children, it is better not to go to the pool to which the children were allowed was dirty (very) the tile is broken, etc. the food is not delicious but expensive the water in all pools (except the spa) is cold to the point of horror it is unrealistic to bathe and the indoor pool smells of chlorine very unpleasant and even the tile is very dirty and the pool is 21+ cool clean but too cold and of the advantages, the breakfast is cool, the view is unreal and the air is all
See original · Русский
August 8
Why 3?
So I'll answer you and show you.
When I entered the room, I immediately felt the smell of dampness. I went to look in the shower room , and there was a leaking ceiling , and a fungus, which in principle is forbidden to be there and breathe it . I returned to the reception and asked for a change , but they said there were no available rooms.
The rest was ruined .
I liked everything else there , it 's not my first time there.
Breakfast, territory, disco, all this for 5.
The pool was not very clean by the way.
See original · Русский
May 2
Hello , a place with amazing nature , the room is standard, the room is clean and all the accessories were in place , the staff was attentive and polite , we really liked it and we were very satisfied !!!
Do not forget you see what is in your soul - try to see the ghostly beauty 😊👌
See original · Русский
1
November 19
A gorgeous place, the views are wonderful! The staff is helpful! The food is delicious, everything is fresh. The pool is great! The rooms are cozy and clean! I recommend it!
See original · Русский
July 19
Super view of nature! The prices in the restaurant are super, not expensive and the portions are not small. The administration is working well, organized. The only thing is that there are not enough dishes in the cottages.
See original · Русский
September 12
Everything is fine, and the place is beautiful, services, rooms, everything is at the highest level, I would put 4.5, but there is no such rating, but I put 4 so that the dear managers would pay attention. Please make a heated pool, it's just not possible to go there, the cold water already burns. I definitely recommend it, but please contact the managers!)
See original · Русский
October 10
It's a wonderful place. Cool swimming pool, sauna and hammam. And the restaurant is above all praise. Special thanks to the staff. Everything is just super
See original · Русский
December 18, 2023
A very good hotel near the Bostonlyk district, the bedroom is gorgeous, the bathroom is clean, the staff is polite, the kitchen is amazing. It was very tasty and pleasant. I am very grateful with the services of this hotel. I advise everyone to come and relax here and of course I also want to come with my family next time.
See original · Русский
September 16
The place is very beautiful, a good pool, only cold, the service in the restaurant is good, the food is 5:10, everything else, security, manager, etc. is not very good, it is clear that the management is oriental;)
See original · Русский
November 4
The place is top, clean air, beautiful view, delicious cuisine, although it is expensive and sometimes problems with solving trivial problems, then the wifi does not work, then there is no hot water.
See original · Русский