Kapitalbank
358 reviews
June 5, 2023
Terrible service. I wanted to exchange money and waited for over an hour, but their system shut down more than three times. When I asked why the service was slow, operator number 17 explained the reason in a terrible and rude tone.
3
January 16
Good service
1
1
October 18, 2023
Best bank in Uzbekistan with ATMs available everywhere and a good app for phone. This branch is located in a convenient location. Quick service. Very helpful staff who can speak English. Recommended to bank with Kapital bank. Thank you.
1
2
May 31, 2024
Excellent bank, fast and high-quality service, to receive a bank card, a Russian citizen must first issue a local SIM card, get registered at a hotel, it is not expensive, contact the local MFC to obtain a local SNIL, it is prepared as follows: submitted documents before lunch, so after 15 hours it will be ready if after lunch, then the next working day.
When applying for a bank card, provide all the documents. I needed a VISA Classic card (without a subscription fee), it was issued half an hour after registration.
The Gold VISA requires more time.
The card itself is not expensive, either the first one or the old one.
Good luck to everyone in this case!
See original · Русский
3
1
January 8
To the best of Uzbek banking, everything is fine. But the branch cannot withstand such pressure from customers - you can wait in line for up to 2 hours and it's not long yet. An unaccustomed user will be surprised that you need to stand in 3 queues to open a card, but this is not a problem for this branch.
See original · Русский
1
December 3, 2024
The service is good, the employees are very polite , professionals in their field , the disadvantage of this bank is a lot of people and there is a live queue at the cash desks, which creates long queues
See original · Русский
1
October 7, 2024
Terrible service, there is one cash register at the exchange office, there is a huge queue, coupons are issued without even thinking that soon the system at the exchange office will finish working in an hour, while the queue is large and many stood in line without having time to exchange currency. People stood for 1.5-2 hours just like that, spending their personal time
See original · Русский
1
December 17, 2024
I would like to express my sincere gratitude to Julia, an employee of the bank, for her excellent service. I noticed how she made efforts to help each client, showing initiative and caring. Although I have been using the services of this bank for a long time, this is the first time I have met such a level of service.
See original · Русский
1
October 28, 2024
Convenient location, close to the metro. But the room is clearly small for such a branch. There will soon be no place to put tables for bank employees there. There are usually a lot of people in it. Expand, guys))
See original · Русский
January 18
A good bank with a convenient application. The fast work of the operator is impressive. I wish you success in the development of this organization.
See original · Русский
February 5
The service bank may be normal, but the branch itself is terrible
The queues are constant, there is one exchange window, you sit and wait for 50 people each.
after the repair, the chairs were removed and you will have to wait in LINE for an HOUR standing
Thank you, of course, but is there any way to fix this mess?
See original · Русский
July 15, 2024
A small room for so many people, the exchange office is almost an hour sometimes waiting in line.Previously, it was convenient to book a room online.The staff at the bank is friendly, most of them understand and speak Russian.
See original · Русский
2
November 20, 2024
I really like putting money in an ATM, thank you for being there. It is convenient to put it on a visa and then transfer it into amounts so as not to be stuck in queues at the bank. Your bank is super, I love this bank
See original · Русский
January 22
A good bank.Excellent specialists.High-quality service.Yesterday, Viza cards were issued, and the UZCARD was taken away within 20 minutes.The location is very convenient.I recommend
See original · Русский
May 17, 2024
They serve you quickly, the operators answer all your questions! The manager is very competent and polite! Once again, I made sure that the service in this branch is at a high level, in addition, the operators serve very quickly, the accountant of the branch at the moment enters the money that is deposited to replenish the card! Thank you!
See original · Русский
October 14, 2024
I was there once and then only at the exchange office. There were a lot of people. The service was at an excellent level
See original · Русский
1
December 5, 2024
Disgusting bank service.
Very slow operators, there is no order. Cards are issued very slowly.
He talks on the phone, then advises other people.
See original · Русский
September 3, 2024
I haven't been to the bank. But on the street, next to the bank, ATMs are very convenient, you can carry out all operations without standing in line
See original · Русский
May 17, 2024
I approached the employee with a specific request, the employee issued a ticket to the queue. The queue was served for 50 MINUTES. When it was my turn, the window said that I was not in this window, the ticket was reset and sent to another queue with a wait of another 30-60 minutes. And I took an hour off from work to visit the bank. To say that I am unhappy is to say nothing. Please do something to properly inform and reduce queues. It's just disrespectful to customers:(
See original · Русский
3
January 4
UPD: now, after the opening of the new, left wing of the building, it has become better in terms of customer orientation. At least that's the impression you get.
If you want to laugh (through tears), come to this bank to open a deposit.
Yes, the queue is electronic, with coupons.
then, on this piece of paper, the employee writes the amount that you want to deposit in the bank and says leave the passport to me, and go to the cashier to leave the money. I did not receive a clear answer to my question about how money is accepted at the cash desk without a passport. what kind of confirmation will I have that I left the money at the cash register? They will put a stamp on the coupon on which the employee scribbled the deposit amount. From that moment on, I couldn't stop laughing. It feels like I didn't come to invest money in the bank, but turned to some underground organization where I still owe
something. P.S. Parking is spontaneous, parking is prohibited at the curb of the roadway. there are stickers at the very entrance to the bank and around the entire inner perimeter notifying of the prohibition of using the phone, camera and video camera.
See original · Русский
March 3, 2024
A very cool branch, responsive staff. Many thanks to the employee of the card department, Begzod, does everything quickly, answers all questions.
See original · Русский
3
1
December 2, 2024
I came here to pay a car loan for at least 10 people and one person is working 40 people are sitting idle. It's terrible where the management is looking.
See original · Русский
December 18, 2024
It is very crowded, the staff is very very slow, with strange questions, as if the prosecutor is sitting instead of the cashier, which is very strange!
See original · Русский
March 14, 2024
Disgusting service! I came to the exchanger at 9.20, stood in line until 11.40, because one cashier was working. And then the program hangs on me. I waited another 20 minutes and went into the city on my own business. I returned at 15.45 and also stood in line. At 17.00, a security guard came up and said that the bank was closing. But I got up the nerve and told them everything: "what should I do tomorrow for the 3rd time?" They exchanged money for me.
See original · Русский
3
2
November 13, 2023
A good branch, the staff is competent, everything is culturally and generally fast. Electronic queue service.
One huge disadvantage is the lack of normal Parking.
See original · Русский
3
6
July 9, 2023
Normal maintenance. The electronic queue is working. But it still takes a sooo long time to wait... There is trouble in the exchanger. People come to buy currency of impressive size, because of this, it is very time-consuming to change 100 units for soums. It serves both the purchase and sale of one window. This is wrong, I think. People for the purchase must be serviced separately, because their operations take about half an hour, whereas the sale takes 2 minutes at most. Or make more windows. By the way, in another cash register, when paying for side services of the bank, only one of the 2 windows also works in even greater multitasking. I've had quarrels over the queue more than once. But the big advantage of this bank is that almost all operations can be performed at lunchtime. For example, OFB bank has a higher order and a higher level of service and speed of employees (the reissue of a plastic card was issued in 2.5 minutes), but they do not work at lunch.
See original · Русский
7
1
July 2, 2024
Hello, I have 400,000-sum withdrawn, I turned to the branch 15 days have passed without any reaction, the staff do not know how to accept the application from the client and I asked for the application number, he looks at me does not know that such a number is an application, the call center cannot answer the question.
See original · Русский
1
July 25, 2024
I spent more than an hour just to change my passport details. There are a lot of people, and the room is quite small for so many people. The operators work quite slowly
See original · Русский
April 21, 2024
A great bank. Convenient location. We were served at the highest level, I was satisfied. The only drawback was that the queue had to wait a long time.
See original · Русский
3
July 26, 2024
I came to the bank, the queue is not moving, almost all the operators have left their jobs, the rest go to relax, what is happening is unclear, the person from the reception disappeared into the sunset as soon as I started approaching the reception to find out something. From the conversations in the queue, it became clear that the system was not working (!), while there was no announcement, nothing, guess for yourself. Time is lost. There is a telegram channel in which completely useless news is often published, why, for example, can't information about failures be published there? The client is traveling, wasting time, in fact it is useless
See original · Русский
3
May 8, 2024
Excellent bank of Uzbekistan! Rubles are accepted at a good exchange rate, ATMs all over the city, everything is clear. Bank cards are made in 2 hours
See original · Русский
1
May 7, 2024
The service failed. Why use an electronic queue if they don't comply. I waited for more than an hour to wait for my turn, but in the end, hop, and my number slips. It turns out that there is a live queue to receive the card. Then the operators let their friends in ahead
See original · Русский
1
1
October 28, 2023
Favorite bank in Uzbekistan. I don't know the others, I can't compare them. Everything is fast and convenient . There are many ATMs and branches around the city. I did all the operations I needed.
See original · Русский
1
1
January 3, 2024
In general, the bank is not bad, many operations are performed dynamically and professionally, but I managed to re-register the mobile application to another SIM card only from the 3rd visit. There was a feeling that they didn't understand me...
See original · Русский
3
December 16, 2023
The only disadvantage in this bank is that there is nowhere to park, the traffic police is sitting and waiting for someone to be fined, and if you say that there is a parking lot opposite, then you need to go far to cross the road to cross the road, and the traffic police are waiting for someone to be fined. A completely inconvenient approach for pedestrians and for cars. At least they would have made a ZEBRA in front of the bank.
See original · Русский
3
March 29, 2024
I waited a very long time, the queue is big, there are a lot of people. But they quickly made me plastic cards. The service is good, the waiting time to go to the staff is long and simple.
See original · Русский
2
2
September 19, 2023
Very convenient service. The professional staff of the employees. Good and fast service. Lots of windows to solve your problems. Thanks for the comfort
See original · Русский
4
1
June 29, 2024
Very fast and high-quality service, well done, they work very quickly
See original · Русский
2
1
August 14, 2023
A very strange bank and branch. To get a humo or uzcard, you must first get a visa for $ 10. You apply online, but you still go to sign all the documents at the office. At the same time, the card is not given to you on the spot, but brought the next day))
And only then can you apply for a humo/uzcard, which you will receive next Monday. Moreover, the quality of the narrow card, unlike the visa, is fifteen years old — there is no pay pass and the numbers are not stamped, but printed — that is, after six months of operation, they will already be spent. And you can't add it to the application right away — you have to go to the ATM and link your phone there. What no one tells you and you need to figure it out for yourself :)
Before the banking of Kazazstan or Russia, you still have to develop and develop. I hope everything is ahead.
See original · Русский
3
January 3
On the 3rd, there were a million people. But everyone is friendly, as if they have already rested.
See original · Русский
1
August 8, 2024
The most reliable bank, I get % exactly day in, day out, no need to stand in queues, just order a room while sitting at home, it's very convenient
See original · Русский
1
January 6
There is always a queue, you need to wait at least 40 - 60 minutes. Not a bank, but a queue generator.
See original · Русский
2
December 16, 2024
An excellent and reliable bank, I know this because I have been its client for many years.
See original · Русский
January 18, 2024
The staff is very slow, they sit and calmly communicate with each other.Office managers work very poorly.There is a zoo in each branch. By the way, print out the registration in advance, employees cannot print a pdf on the printer, there are no rights, only a scan.Or they don't want to move their hands.
See original · Русский
3
2
June 20, 2024
A good branch of the bank, the staff is responsive. It's a pity that customer service is only until 17:00
See original · Русский
November 6, 2024
A good bank, a candy was given and the card was quickly opened
See original · Русский
February 6, 2023
It is one of the largest banks in Uzbekistan.
Once they had good deposits in both foreign and national currencies.
Then they became greedy and lowered the interest. Once upon a time, their virtual app Orange was very good. Over time, the digital bank Orange separated from them and recently became Uzum bank. Capital Bank's own raw virtual application needs to be improved.
Specifically, there are always queues at the Mirzo Uugbek branch. But the staff tries to handle and serve customers quickly.
See original · Русский
3
1
November 3, 2024
I use it myself, I don't know better yet. Although of course there are comments on it
See original · Русский
November 25, 2023
A branch on the Buyuk Ipak Yuli metro station, there are always operators who will help solve any issues with cards with both soums and visa and mastercard, payment of taxes and utility bills
See original · Русский
3
2
January 5, 2024
The waiting time just to replenish the card balance took me TWO HOURS!!! Well, it's complete nonsense, there are very few staff and they work slowly, rude and dissatisfied in general, in general, I absolutely do not recommend this branch of the bank for appeals
See original · Русский
3