Kapitalbank, branch
499 reviews
June 16
my order came fast and service was pretty good
September 6
Umuman masuliyatsiz bank ekan, servis yomon. I am not satisfied of service quality of this bank
1
April 7
Very good place. But on kassa there is live queve(no automatic queuing system). Sometimes it arises discomfort
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December 22, 2023
Nice bank
May 12, 2023
Awesome office
3
September 18, 2023
Good bank
3
October 29
Good day to everyone.
I have been a client of your Bank for almost a year.
I've been to your office three times, all three times
The guy Samandar behind the 1st window helped me.
Where do you get such employees from, or does he educate them himself?
He is a pro in his field, nimble, well-mannered, friendly, handsome in a word!
I tried to thank him personally, but here too
He surprised me by saying that there was no need for money, gratitude was enough.
What I want to say is that we need to encourage such employees and promote them up the career ladder.
There would be more such people in the World.
Peace would return to the World.
Thank You, Samandar, You Are A Super-Young Man!
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September 6
Standard Capital Bank office. As everywhere else, you can stand in line for a long time, so if you have a personal account, it's easier to sign up on-line for a certain time. This office provides all standard services for both Uzbek and Russian citizens. You can open an account, but you need to check what conditions exist at the time of reading this comment. Livy's account opening requirements change frequently.
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June 14
A decent bank. A competent mobile application, kind, competent and friendly staff. I take off one star for a system failure, when one of the days the ATMs did not work to accept currency, it was a day off and the problem was systemic. A call to the support service did not solve the problem, they only listened and recorded my appeal. As it is, the bank is very customer-oriented, I recommend it.
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November 1
A good department. It is spacious, there is no crowd, there is a nice girl at the entrance who explains everything well. Everything is done clearly and as quickly as possible in Uzbekistan
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May 21
Everything is fine, well done!!! I like it. I thank all the employees of the bank for their attention and for the fast service! You are the best to keep it up!
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August 27
The son received an Uzbek card at a branch near the Mirabad bazaar. There were people sitting in the 26th window who did not give the card for 15 minutes and did nothing. When I went to the bank after 20 minutes of waiting, asked my son about the reasons for waiting, he pointed to the window where two guys were just sitting. The son thought that it would take time for registration. I go to the window and ask about the map. They call my son's last name, then they sit for 2 minutes for the sake of appearances, and then they open the drawer and immediately give the card back. Apparently someone's kids decided to relax and spoiled the image of the bank, whose services I have been using for several years. It's a pity that the quality of service has dropped so much.
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2
July 12
Terrible service, I came to pay using my bank details today, waited in line for an hour, then they said that I needed to pay at the checkout, the time was already 12.30, I come to the checkout there is no one (closed).There is also no one at the counter to ask, I went up to another employee, said that it was lunch (let me remind you, lunch break from 13.00), that is, they started their lunch break for 30 minutes, they said I couldn't come after 14.00, they don't work on Saturday and Sunday, terrible service,very dissatisfied with the service
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July 19
The staff is very friendly. They helped with everything. I sent my grandmother's wishes - everything was explained in an accessible, understandable and unhurried way. Well done
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March 22
Well done. Excellent office, spacious, fresh, professional staff, large Parking lot. Recommend. The location is convenient, the service is fast. The place is alive in one word. Super super super
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4
September 27
I ordered Visa and Humo cards. The visa was done in an hour, and Humo was told to come in 2 days. In principle, the service is fast, the operators speak Russian.
Separately, I was pleased with the toilet-nest for visitors. Thank you for appreciating your customers, in 2024 such restrooms in a large bank are simply a masterpiece 😁
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1
October 21
There are huge queues at the bank, we spent 5 hours there when applying for a card, despite the fact that everyone is in line, both locals and visitors, the queue is on coupons, but it moves catastrophically slowly, maybe not always, but we spent almost the whole day there
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January 21
The central office, in general, was fine.
I signed up in advance in the application, if you just come, you can get into the queue.
The atmosphere is working, the staff are friendly and try to help.
I was on the issue of swift translation - the operator was clearly confused, after a couple of employees they were able to contact the responsible executors and more or less resolve the issue.
In general, the competence of ordinary employees is not high - only the simplest issues are solved (card issuance, loan processing, etc.), if something more complicated like swift or give a list of your bank accounts and addresses of current correspondent banks, it is better to immediately ask for responsible employees
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5
1
September 12
Terrible service, incompetent customer service staff, as if they came with the knowledge of a schoolboy, they only know how to "football" their own customers. This bank is not customer-oriented, I have never seen worse service in my life. Dear Kapitalbank, I ask you to hire competent people, because these people who serve us are the face of your company.
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2
February 21
To serve non-residents, a personal income tax and some kind of piece of paper confirming your residence address in Uzbekistan are required. You take the ticket and wait. The queue goes very fast, we only sat for 5-7 minutes. After filling out and checking the questionnaire, linking the Uzbek phone number, the card issue is paid at the cash desk. I had to stand here for another 10 minutes. Paying for a card or issuing a new one is not very expensive 50,000 soums (about 350 rubles). Then the acceptance of documents at a separate table (next to the cash register), then immediately all documents are transferred to the card printing. That's another 10 minutes. Next, install the application, enter the password, confirm by SMS several times and deposit the card ... that's it - visa is ready. One hour. A good office of Kapitalbank, although you have to walk to it. Everything is fast, culturally, understandable.
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4
2
August 3
A cool bank, everything is fast and efficient, a modern bank...the bank's employees are competent in all matters
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April 26
An excellent bank, the employees are very friendly and always ready to help, they work very quickly and efficiently, there are a lot of customers every day, but everyone copes
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August 28, 2023
Хороший топовый Банк Узбекистана,большой выбор продуктов банка,вежливый грамотный персонал,всегда подскажут посоветуют,имеется парковка около входа в банк.
Рекомендовано для посещения по необходимости
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November 7
They carry out work every day, it is not possible to use the cards, they owe me money, they will not return it back to the card, the cards have not been working for the last two months, you are whimsical and you cannot pay with your own money.Do not make these cards for yourself, so that you do not waste your time like this on calls, and do not understand what is wrong with their distribution.Shame on you!
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July 21
I visited to get bank cards. The staff was very polite, everything was explained and shown. After 40 minutes, the name cards were ready!
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1
November 5
The bank's narrowcard does not work for the second day, the operators do not have information. The money is essentially frozen in the bank account, without any help from the bank, the branch even recommended using another bank...
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October 21
I chose this branch, literally pointing my finger at the sky and did not miss.
I made an appointment for a visit in the bank's application in advance, upon arrival at the branch, it remained to enter the queue number and receive a voucher. They were called almost immediately, served very quickly.
By the way, if you turn the corner, there are still a bunch of Capital Bank ATMs 24/7.
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1
April 7, 2023
Здание красивое, все чисто, много мягких кресел, на которых можно отдохнуть и даже есть питьевая вода. Работают две кассы для пополнения счета и карт наличными, очередей нет, только иногда бывает несколько человек. Все операторы готовы помочь, знают русский язык, но не все. Открывают карты по трем документам для нерезидентов. Ждать долго не придется, всегда быстро отвечают и знают как оформлять все документы.
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November 30, 2023
I applied to Kapitalbank to get a card for settlements . The bank's employees are very friendly, attentive, competent and quickly helped to solve my question. I express my sincere gratitude to the bank's employees and especially to Dildora.
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September 23, 2023
Вероятно лучший филиал в Узбекистане. Несмотря на то, что там всегда много народу, благодаря налаженной и слаженной работе, там всегда очень быстро все решается и делается. Начиная с ресепшена. А операторы наверное самые красивые среди сотрудников банков. Выражаю огромную благодарность сотрудникам, которые там работают.
1
September 4, 2023
Отличный банк!!!
Все мои вопросы были решены очень быстро и качественно!!!
Хочу отметить персонально менеджера - консультанта Дилдору , большое спасибо за её помощь!!! Дилдора отличный специалист своего дела и всё хорошо разъяснила!!!
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June 7
Terrible queues, you can lose half a day until the queue comes. There are queues at the exchanger for numbered coupons, then they close for lunch, and they just say go to another window in a live queue. It 's a complete mess .
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July 16
If problems arise, technical support is extremely slow and inefficient. I have not been able to fully use the funds in my account for more than a week. There is no solution to the problem... I plan to change the bank
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1
February 26
The bank's branch is located in the city center. It is not very convenient to drive up because of the large congestion of cars. Communication with clients is fast, to the point and friendly. Queues do not accumulate.
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March 30
Good location of the bank. There is a toilet. Excellent staff. There is a parking lot. There is an electronic window and places to sit and wait. I recommend it!
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1
September 14
Money was stolen from my Euro card today. I activated it a month ago and have not used it anywhere else. I assume that the employees themselves could have leaked the data, because I didn't leave them anywhere.
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October 28
The best exchange rate, very fast and high-quality service. I recommend.
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November 8
Excellent department. There are not many people, they work quickly. We issued the cards here - we did it in 1 hour.
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April 6
I made a non-resident bank card (more precisely 2 cards): Visa + Uzcard. I came in at 16:30 with all the necessary documents, at 17:10 I came out with 2 ready-made personal cards (despite the fact that the bank is open until 17:00). They prompted, helped, and advised on all issues. I was satisfied with everything.
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September 2, 2023
Отличный банк!!!
Все мои дела были быстро решены!!!
Компитентность обслуживающего персонала на высшем уровне!!!
Хочу выразить огромную благодарность менеджеру - консультанту Дилдоре(фамилии её к сожалению не знаю)!!!
Однозначно рекомендую данный банк!!!
January 30
Finally, they don't have clear rules. In other banks, there is no such thing that if money is transferred to you for the provision of services to an LLC or an emergency company, money hangs on the transit account and you have to call to declare the series and passport number, card number and the amount that should be credited to your card. It happened to me twice. There is no such thing on other cards from ipak yuli and microcredit from promstroy bank, money gets to them in an hour at most without any calls and confirmations. Now I decided to forget that I have a card from kapitalbank.
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October 27, 2023
One of the best banks in Uzbekistan. There are several branches in Tashkent. Visits are well organized, there are no live queues. There are a lot of ATMs in the city. The services are standard, there are no problems with cards and deposits
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1
July 18
There are too many unnecessary movements . Moreover, in one room you need to contact 3-4 employees to open an account, withdraw money, etc.
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November 9
The queue is quite fast, the staff is polite and adequate
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May 7
We sat in a half-empty bank for 50 minutes to open an account. There were practically no people. Do you think this is normal? How can you work so slowly?
I recommend that the bank's managers resign, and take competent and experienced specialists in their places, because the level of service is at the bottom
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1
May 10
At the time of arrival, May 7, 24, the best course. There are a lot of people, but the electronic queue works, it is very convenient.
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1
October 11, 2023
The service is fast, I liked everything. Sometimes there are queues and it is quite noisy. The staff is friendly. The card was made in 1 day. I recommend
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July 21
A good department. The queue is moving fast. There were no problems with paperwork, they work until 17.00.
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1
May 20, 2022
Банк расположен в центре Ташкента, пешком от нашего отеля буквально минут 10 ходьбы, народу в банке очень много, загруженность персонала на мой взгляд высокая отсюда страдает качество обслуживания, я открывал карту Visa но как выяснилось потом нужно было открыть карту Visa и UZcard для возможности пополнять UZcard картой Мир а далее делать перевод на Visa. Естественно никто про это в банке не сказал и даже не предлагали открыть UZcard. На кассе живая очередь работает 2-3 окна и полная неразбериха кто за кем стоит в очереди, люди ругаются, нервничают. Конечно сервис в банках РФ намного выше.
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March 4, 2023
Днище. Ни один банкомат не работает в радиусе несколько км от этого офиса. Банкоматы рядом, которых куча под навесом не работают. Один позволяет сумовскую карту поплнить только долларами, остальные не работают, в том числе обмен валют. И это не за один день. То ли они выключает все свои устройства на выходные, то ли месяц уже не работают. В Банке обменник это одно окно, вечно приходят местные миллиардеры, ждешь по 40 минут одного клиента. Очередь огромная . Тратишь кучу времени в рабочий свой день, а в выходной свой день приезжаешь пополнить карту или разменять деньги - ага, сейчас, разбежались. Короче, этот тот случай, когда вы думаете, что дно достигнуто, но снизу кто-то постучал. По телефону подтвердили, что нет возможности пополнить пластик в банкомате, только в кассе, в рабочие дни, когда работодатель, который выплачивает наличными зп, чтобы налоги не платить, еще вычитывает из нее часы нерабочие.
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