The department provides excellent services to individuals. persons: the queue is small, everything is clear, fast and understandable, polite staff. But what is happening in the service of legal entities is a nightmare. It was necessary to close the account. They said on the phone that they needed a certificate of absence of debt from the tax service. There are no problems, I ordered, I arrived at the department. From office to office, they don't know who is doing what. Then they said that my certificate was suitable. To the logical question, "which one do you need? What form is it?" The answer was "the same, but different." They can't explain the procedure, there are 4 people in front of me and everyone says their own thing. She asked me to write clearly what documents are needed to close the account, they say "we can't - bank secrecy". In a word: bring something, I don't know what, take it there, I don't know where. Dear bank managers, please instruct your employees about such basic things. Or simply make a memo about which documents are needed for which case

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Тигран Бадалян

Level 6 Local Expert

Good day to everyone. I have been a client of your Bank for almost a year. I've been to your office three times, all three times The guy Samandar behind the 1st window helped me. Where do you get such employees from, or does he educate them himself? He is a pro in his field, nimble, well-mannered, friendly, handsome in a word! I tried to thank him personally, but here too He surprised me by saying that there was no need for money, gratitude was enough. What I want to say is that we need to encourage such employees and promote them up the career ladder. There would be more such people in the World. Peace would return to the World. Thank You, Samandar, You Are A Super-Young Man!

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юрий сержантов

Level 28 Local Expert

Standard Capital Bank office. As everywhere else, you can stand in line for a long time, so if you have a personal account, it's easier to sign up on-line for a certain time. This office provides all standard services for both Uzbek and Russian citizens. You can open an account, but you need to check what conditions exist at the time of reading this comment. Livy's account opening requirements change frequently.

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Елена Суханина

Level 7 Local Expert

A good department. It is spacious, there is no crowd, there is a nice girl at the entrance who explains everything well. Everything is done clearly and as quickly as possible in Uzbekistan

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Rondo900 ron

Level 3 Local Expert

The son received an Uzbek card at a branch near the Mirabad bazaar. There were people sitting in the 26th window who did not give the card for 15 minutes and did nothing. When I went to the bank after 20 minutes of waiting, asked my son about the reasons for waiting, he pointed to the window where two guys were just sitting. The son thought that it would take time for registration. I go to the window and ask about the map. They call my son's last name, then they sit for 2 minutes for the sake of appearances, and then they open the drawer and immediately give the card back. Apparently someone's kids decided to relax and spoiled the image of the bank, whose services I have been using for several years. It's a pity that the quality of service has dropped so much.

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Инспектор

Level 21 Local Expert

The staff is very friendly. They helped with everything. I sent my grandmother's wishes - everything was explained in an accessible, understandable and unhurried way. Well done

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immynice

Level 14 Local Expert

I ordered Visa and Humo cards. The visa was done in an hour, and Humo was told to come in 2 days. In principle, the service is fast, the operators speak Russian. Separately, I was pleased with the toilet-nest for visitors. Thank you for appreciating your customers, in 2024 such restrooms in a large bank are simply a masterpiece 😁

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- Н.

Level 10 Local Expert

There are huge queues at the bank, we spent 5 hours there when applying for a card, despite the fact that everyone is in line, both locals and visitors, the queue is on coupons, but it moves catastrophically slowly, maybe not always, but we spent almost the whole day there

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Roman Sozarukov

Level 26 Local Expert

You can't get to it by public transport. Although considering that there is a very cheap taxi in Tashkent, it is not difficult for the price of the Moscow metro. Lots of visitors. The bank is popular. But the exchange rates are draconian

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Регина Б.

Level 9 Local Expert

A fairly large office, polite staff, but you need to get information with ticks, they won't explain anything and won't tell you themselves, well, this can be considered a plus that they don't sell anything. The working time was until 17, but at 17:15 it was still working.

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Jamilya Gaibulova

Level 3 Local Expert

Terrible service, incompetent customer service staff, as if they came with the knowledge of a schoolboy, they only know how to "football" their own customers. This bank is not customer-oriented, I have never seen worse service in my life. Dear Kapitalbank, I ask you to hire competent people, because these people who serve us are the face of your company.

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Мамедов Баходир

Level 10 Local Expert

Well done. Excellent office, spacious, fresh, professional staff, large Parking lot. Recommend. The location is convenient, the service is fast. The place is alive in one word. Super super super

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Татьяна Бурмистрова

Level 9 Local Expert

Capital Bank has modern buildings, differs from many banks in the competence of its employees. Customer service is fast, you can sign up online and spend a minimum of time solving issues. Banking is working stably!

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Юлия Белякова

Level 12 Local Expert

A cool bank, everything is fast and efficient, a modern bank...the bank's employees are competent in all matters

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Alex

Level 6 Local Expert

The central office, in general, was fine. I signed up in advance in the application, if you just come, you can get into the queue. The atmosphere is working, the staff are friendly and try to help. I was on the issue of swift translation - the operator was clearly confused, after a couple of employees they were able to contact the responsible executors and more or less resolve the issue. In general, the competence of ordinary employees is not high - only the simplest issues are solved (card issuance, loan processing, etc.), if something more complicated like swift or give a list of your bank accounts and addresses of current correspondent banks, it is better to immediately ask for responsible employees

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Андрей

Level 14 Local Expert

To serve non-residents, a personal income tax and some kind of piece of paper confirming your residence address in Uzbekistan are required. You take the ticket and wait. The queue goes very fast, we only sat for 5-7 minutes. After filling out and checking the questionnaire, linking the Uzbek phone number, the card issue is paid at the cash desk. I had to stand here for another 10 minutes. Paying for a card or issuing a new one is not very expensive 50,000 soums (about 350 rubles). Then the acceptance of documents at a separate table (next to the cash register), then immediately all documents are transferred to the card printing. That's another 10 minutes. Next, install the application, enter the password, confirm by SMS several times and deposit the card ... that's it - visa is ready. One hour. A good office of Kapitalbank, although you have to walk to it. Everything is fast, culturally, understandable.

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Karolina Mini

Level 4 Local Expert

They carry out work every day, it is not possible to use the cards, they owe me money, they will not return it back to the card, the cards have not been working for the last two months, you are whimsical and you cannot pay with your own money.Do not make these cards for yourself, so that you do not waste your time like this on calls, and do not understand what is wrong with their distribution.Shame on you!

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Рязапов Эдуард

Level 13 Local Expert

I visited to get bank cards. The staff was very polite, everything was explained and shown. After 40 minutes, the name cards were ready!

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Михаил П.

Level 9 Local Expert

A decent bank. A competent mobile application, kind, competent and friendly staff. I take off one star for a system failure, when one of the days the ATMs did not work to accept currency, it was a day off and the problem was systemic. A call to the support service did not solve the problem, they only listened and recorded my appeal. As it is, the bank is very customer-oriented, I recommend it.

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Инкогнито 3269

Level 2 Local Expert

The bank's narrowcard does not work for the second day, the operators do not have information. The money is essentially frozen in the bank account, without any help from the bank, the branch even recommended using another bank...

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Кира Деливориа

Level 4 Local Expert

I chose this branch, literally pointing my finger at the sky and did not miss. I made an appointment for a visit in the bank's application in advance, upon arrival at the branch, it remained to enter the queue number and receive a voucher. They were called almost immediately, served very quickly. By the way, if you turn the corner, there are still a bunch of Capital Bank ATMs 24/7.

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Murodbek Kurbanov

Level 3 Local Expert

An excellent bank, the employees are very friendly and always ready to help, they work very quickly and efficiently, there are a lot of customers every day, but everyone copes

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Delmar

Level 30 Local Expert

A good top Bank of Uzbekistan, a large selection of bank products,polite competent staff, they will always prompt you, there is parking near the entrance to the bank. Recommended for visiting if necessary

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pacha v

Level 16 Local Expert

An excellent bank, we would have made a card very quickly. About 1.5 hours. I recommend the mobile application, everything in Russian is simple and clear. However, I recommend it

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Мадина Мухамеджанова

Level 2 Local Expert

Terrible service, I came to pay using my bank details today, waited in line for an hour, then they said that I needed to pay at the checkout, the time was already 12.30, I come to the checkout there is no one (closed).There is also no one at the counter to ask, I went up to another employee, said that it was lunch (let me remind you, lunch break from 13.00), that is, they started their lunch break for 30 minutes, they said I couldn't come after 14.00, they don't work on Saturday and Sunday, terrible service,very dissatisfied with the service

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Olga Zhilkova

Level 8 Local Expert

The building is beautiful, everything is clean, there are a lot of soft chairs where you can relax and even have drinking water. There are two cash desks for replenishing accounts and cards in cash, there are no queues, only sometimes there are several people. All operators are ready to help, they know Russian, but not all. They open cards for three documents for non-residents. You won't have to wait long, they always respond quickly and know how to process all documents.

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Nafis

Level 10 Local Expert

Everything is fine, well done!!! I like it. I thank all the employees of the bank for their attention and for the fast service! You are the best to keep it up!

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Ekaterina Nazarova

Level 3 Local Expert

Terribly incompetent employees. An elementary question, they refer to the Central Bank. I asked in a human way that I would register while the card was being opened, but not in any way. The Central Bank will come to them in 15 minutes. Nonsense and lawlessness.

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Victor G.

Level 2 Local Expert

I applied to Kapitalbank to get a card for settlements . The bank's employees are very friendly, attentive, competent and quickly helped to solve my question. I express my sincere gratitude to the bank's employees and especially to Dildora.

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Р Р

Level 17 Local Expert

Probably the best branch in Uzbekistan. Despite the fact that there are always a lot of people there, thanks to the well-established and well-coordinated work, everything is always solved and done very quickly. Starting from the reception. And the operators are probably the most beautiful among the bank employees. I would like to express my gratitude to the staff who work there.

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Ravshan Ravshan

Level 2 Local Expert

Disgusting service 40 window operator, 10 of them are working and these operators are sitting and picking their noses to dig into the phone. I waited an hour for him to serve and did not wait.

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Света Д.

Level 4 Local Expert

Money was stolen from my Euro card today. I activated it a month ago and have not used it anywhere else. I assume that the employees themselves could have leaked the data, because I didn't leave them anywhere.

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Vitalii Chugunov

Level 7 Local Expert

The best exchange rate, very fast and high-quality service. I recommend.

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Олег

Level 12 Local Expert

Excellent bank!!! All my questions were solved very quickly and efficiently!!! I would like to personally mention the consultant manager Dildora, thank you so much for her help!!! Dildora is an excellent specialist in her field and explained everything well!!!

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Елена Иванова

Level 9 Local Expert

Excellent department. There are not many people, they work quickly. We issued the cards here - we did it in 1 hour.

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Регина Сафарова

Level 8 Local Expert

The bank's branch is located in the city center. It is not very convenient to drive up because of the large congestion of cars. Communication with clients is fast, to the point and friendly. Queues do not accumulate.

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Мария Лебедева

Level 10 Local Expert

Good location of the bank. There is a toilet. Excellent staff. There is a parking lot. There is an electronic window and places to sit and wait. I recommend it!

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Михаил М.

Level 6 Local Expert

They block the cards without explaining the reasons. It is impossible to unlock the cards. No one wants to communicate. The bank is essentially stealing money. I do not recommend anyone to contact this bank

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Farhod S.

Level 5 Local Expert

There are too many unnecessary movements . Moreover, in one room you need to contact 3-4 employees to open an account, withdraw money, etc.

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Руслан H.

Level 7 Local Expert

I made a non-resident bank card (more precisely 2 cards): Visa + Uzcard. I came in at 16:30 with all the necessary documents, at 17:10 I came out with 2 ready-made personal cards (despite the fact that the bank is open until 17:00). They prompted, helped, and advised on all issues. I was satisfied with everything.

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Azizbek A.

Level 5 Local Expert

The queue is quite fast, the staff is polite and adequate

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Георгий Быханов

Level 13 Local Expert

Excellent bank!!! All my cases were quickly resolved!!! The competence of the service staff is at the highest level!!! I want to express my great gratitude to the consultant manager Dildora (unfortunately I do not know her last name)!!! I definitely recommend this bank!!!

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Avazxon Gafurov

Level 9 Local Expert

Finally, they don't have clear rules. In other banks, there is no such thing that if money is transferred to you for the provision of services to an LLC or an emergency company, money hangs on the transit account and you have to call to declare the series and passport number, card number and the amount that should be credited to your card. It happened to me twice. There is no such thing on other cards from ipak yuli and microcredit from promstroy bank, money gets to them in an hour at most without any calls and confirmations. Now I decided to forget that I have a card from kapitalbank.

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Сергей Конюхов

Level 26 Local Expert

One of the best banks in Uzbekistan. There are several branches in Tashkent. Visits are well organized, there are no live queues. There are a lot of ATMs in the city. The services are standard, there are no problems with cards and deposits

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Kapitalbank, branch

518 reviews