Novotel Almaty City Center
768 reviews
March 18, 2024
Every visit to Novotel feels like coming home! The service is exceptional, with staff always ready to assist with a warm smile. The atmosphere and design are consistently inviting, and the management's dedication to social initiatives fosters a sense of community. I highly recommend Novotel for any business events or duties.
3
March 21
Super-small rooms, otherwise fine hotel with reasonable kitchen.
1
January 4
Fantastic place to stay
1
1
May 6
The best hotel ever 🤩
1
August 9, 2024
One love🤗
May 8, 2024
Good hotel
April 30, 2023
Good morning! Good mood!💯✨
1
June 4, 2023
Thanks, was great
1
April 30, 2023
Every is excellent!
1
January 7, 2024
Good
3
February 21
The Novotel Almaty City Center left mixed impressions. On the one hand, the location is excellent — in the city center, there are many cafes and shops nearby. The rooms are clean and functional, but the design is pretty standard, nothing special. The breakfasts are not bad, but the choice could have been more. The staff is polite, but sometimes slow to respond to requests. There is a swimming pool and a fitness room, but they are small, and it can be crowded during rush hours. In general, the hotel is suitable for a short stay, but for a longer stay, there may be more interesting options.
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April 24
I stayed for a day during a business trip. Great hotel. The hotel is conveniently located, allowing easy access to the main attractions of the city. The rooms are clean and comfortable, with modern design and all necessary amenities. The staff is attentive and friendly, which creates an atmosphere of comfort and care. The breakfast is varied and delicious. Overall, it is an ideal place for business trips and vacations. I recommend it!
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February 24
Wonderful hotel, cozy ,very clean and comfortable room , good breakfasts
I would especially like to mention the friendly and caring staff, the reception is always ready to help and solve all the requests that I have addressed! Many thanks to the receptionists.
I am very pleased to receive another bonus from the hotel for visiting the funicular for the ascent to Kobek
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March 17
The hotel is nice.
The rooms are clean.
Attentive, friendly staff .
Excellent breakfasts.
It's been a long time since I've seen such a wide variety of dishes.
There are freshly squeezed juices.
Nearby is the Kok-Tobe cable car.(discount for those staying at the hotel )
you can walk to the shopping center.
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March 26
We stayed at the hotel at the beginning of the month. after reading the reviews, we decided to stay at this hotel.
The service has exceeded expectations, everything is great! Delicious breakfast, not all hotels above the level have such a choice, thanks to the chefs!
At the reception, the girls also met us halfway, helped us solve the problem, very quickly
Thank you so much for a great weekend!
Everyone who writes that the quadrature of the room is disappointing, the quadrature is in the public domain, it's not something secret. The room was big enough for the two of us, of course, if there were more people, it would be a little cramped. But we must remember that this is not a family hotel format.
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1
March 16
A familiar and understandable Hotel in the city center. The design is modern.
The rooms are comfortable and clean. The breakfasts are varied. The staff is polite. There is everything necessary for holding conference events.
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December 12, 2024
A great hotel with pleasant staff, good prices and a convenient location. The food prices are affordable, the service is on the level (special thanks to Anastasia's bartender). The decorations 10/10 evoke the feeling of approaching the holiday
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1
April 1
The hotel is located in the very center, very clean, good breakfasts.
We called in the Superior room, cleaning was carried out every day. Everything is cool and convenient! Medeo is 30 minutes away by taxi.
There are a lot of restaurants and cafes nearby.
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1
January 21
Great hotel. I liked the location: near the cable car to the mountains with an observation deck on the city, shopping centers, exchangers, cafes and restaurants. There is a good restaurant in the lobby, good breakfasts, there is a spa area.
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March 22
Excellent hotel, responsive staff, high-level customer service, there is a spa area, excellent breakfasts, beautiful views from the Windows and a convenient location. The price tag is quite high.
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May 3
There was a need to visit Almaty on business issues. I moved into a hotel. I really liked everything: the staff, the food, the room. Excellent service. I really have something to compare it with - I visit many countries, cities, places, and hotels. Definitely, I recommend it
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December 20, 2024
Pros: clean and bright rooms, good view of the square and the skating rink (it was in winter). There is also freshly squeezed juice at breakfast (a juicer was installed).
Cons: I would like more variety at breakfast, the hotel forgot about the transfer and had to get there myself, a small pool and sauna
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3
December 14, 2024
An excellent inexpensive hotel in the city center. Downstairs is the Line Brew restaurant, within walking distance of the shopping center, cinema. I was here in November 2024 - the prices are reasonable, the room is clean and decent.
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January 20
We stayed for 2 nights in a standard room. The room is clean, stylish, and the furniture is new. The only thing in the bathroom is a door without a lock and a shower without a door (therefore, splashes fall a little on the floor, but not critically). There was unlimited water, but the carafe needed to be filled in a cooler in the hallway, which didn't bother me at all.
The sound insulation is average - we heard the door close in the next room quite strongly.
I really enjoyed the breakfasts. It is delicious and varied: eggs, cottage cheese, meat and cheese cuts, pastries, herbs, pickles, fruits, porridges, stewed vegetables and meat. Tea, juices, coffee, fresh oranges and apples.
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December 26, 2024
I would like to express my deep gratitude to all the restaurant staff for their professionalism in working with the restaurant's visitors. I only meet with their helpfulness, kindness, attention, and quick response to any request. Very tasty and varied cuisine. I am ready to list all the waiters, because in communication from everyone I received attention to any request, starting with the selection of dishes from the menu and ending with the cleaning of dishes from the table.
Today I want to thank Gulshat and Temirlan, the administrator, for adding to my good mood and enjoyment of visiting the restaurant.
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1
April 25
Very cozy and well maintained hotel! A clean pool! Awesome kitchen! I feel the care of the management! The staff is wonderful, helpful and empathetic! I want to come back again.
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October 17, 2024
Very good service - attentive polite staff
The location of the hotel is extremely convenient - within walking distance of all the main attractions, coffee shops, exchangers, supermarkets, restaurants
The rooms are clean, beautiful, good sound insulation
The breakfasts are varied and delicious
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1
April 11
The location is excellent. The rooms are nice and clean. But the Finnish sauna spa area is weak. And only the Finnish steam room (the pool is small and nice, but for children over 130 cm tall.
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2
January 20
Great hotel.
The breakfasts are powerful and delicious
There is a swimming pool and sauna
The rooms are very clean and comfortable
, the location is excellent, it is convenient to move around the city
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April 20
A great hotel! Sooo delicious cuisine. The staff is polite and not intrusive. The rooms are really small, more precisely compact and very cool location in the city.
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February 25
A great option for corporate events. Equipped halls, excellent service, the guys are always ready to help. Coffee breaks and lunches are always on top. I recommend it.
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April 25
I really liked the hotel, modern design and clean rooms, very suitable to match Almaty. All the boring places are nearby .
I will recommend this hotel to all my friends and colleagues.
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December 12, 2024
We held an event at the hotel on 11.12.24. We liked everything. A wonderful Botagoz manager, she helped us with everything from the very beginning to the end of the event. The hotel is very suitable for business events and meetings. I recommend.
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March 4, 2024
We visited Almaty in February 2024, stayed at this hotel for 5 days.The advantages are the excellent location and delicious breakfasts.Unfortunately, there are more disadvantages, although the concept of the hotel itself and the hotel itself are good!The staff- when you are at the hotel, they almost never greet you, even if you greeted them,(staff training suffers),drinking water in the rooms- there are carafes and you have to draw water from the cooler, which is located in the corridor, but I have a question- does anyone follow how these carafes are washed???If the decanters are in this condition, I'm not sure that the coolers are properly cleaned and processed during! And this is the source of infection! Therefore, many hotel guests bought bottled water. Room cleaning - is there any control on the part of the hotel staff (senior managers), how the room is prepared for the arrival of the guest and how the current cleaning is carried out? I think not!This also applies to bed linen! We went into the room - there was a torn duvet cover, linen is changed every three days - they changed it for us, but there were torn pillowcases!I am very much in favor of ’their concept of a ’green" hotel, but... not to the same extent! In the shower, the shampoo and gel provided by the hotel are attached with special fasteners, and there is no shelf at all, and I can't use these accessories because of allergies, I use my own, but where should I put them? I think they have guests who find it inconvenient too! At breakfast (especially from 8-9.00 in the morning), there are not enough tables, yes- it's rush hour and many people come there for work, but we need to think about this issue.
The hotel manager must work out these issues, conduct staff training, or change the manager!You just need to monitor the quality of the services provided by the hotel.
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5
March 15
Very nice hotel, located in a good location. Nice and friendly staff. Great spacious rooms. Clean, nice, cozy.
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May 4
Very nice hotel, convenient location, excellent breakfast. A lot of foreigners. Polite staff. Cleaning every day. I recommend
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1
August 12, 2024
A standard Novotel, an ordinary business hotel. A very European hotel, good location, the usual rooms for a Novotel. Breakfasts without national flavor, there is fish, and a lot of vegetables, and coffee, etc. For business trips, that's the most.
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September 17, 2023
The hotel is excellent, the staff is very friendly and welcoming.
The rooms have everything you need, clean and cozy, a large selection of dishes for breakfast, lunches are also excellent) The location is convenient, everything is within walking distance. There was only one drawback, not far from the hotel there is a stage where some musical events were held and the music was very loud. We had a conference in the afternoon and the music was so loud that the windows and the floor were shaking, so keep in mind.And so the hotel and staff are super , thank you so much for the warm hospitality 🌺
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1
February 21
Clean, civil, convenient location, good breakfasts, spa, gym
The only thing about some rooms is that they don't look very good, so it's important to ask them to choose a room.
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August 4, 2024
A nice comfortable hotel. Convenient location, clean rooms, polite and courteous staff. There is a fitness room with a treadmill and exercise equipment. The breakfasts are on top. There is a good view of the Kazakhstan hotel from the window.
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3
January 1
A good hotel has a spa area and a gym, but the walls are thin, the staff and neighbors open the doors to wake up the entire floor if you are not going to sleep during the day, then the hotel will go
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July 27, 2024
A very cool hotel! They go to a meeting for any tasks of a tourist on a business trip ..)). Early check-in and late check-out .., please.) Very tasty and varied breakfast dishes. Well-designed rooms. I highly recommend it! 👍
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April 30, 2024
The staff is very polite and helpful. Good atmosphere. The breakfasts are amazing!
The most professional attitude.
The location is close to kok tobe and the main attractions of the city! Everything is within walking distance.
Thank you for the service. I'll be back again!
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3
November 16, 2024
A wonderful hotel, the city center - Dostyk street, near the Abai metro station, buses, very friendly staff, ready to help with any question and satisfy any request (we bought hockey tickets through the reception), delicious and varied breakfast, comfortable rooms, a large swimming pool. Upon check-in, you are given a voucher for one free cocktail at the bar and a 30% voucher for the cable car. I recommend it!
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November 4, 2024
A beautiful building, thought out to the smallest detail. There are several conference rooms, the halls can accommodate up to 75 people freely. Good service. Convenient location.
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1
January 25
A super hotel. The rooms are spacious and quiet. The breakfast is great and the parking is free. I experienced an earthquake in this hotel)
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January 1
Awesome I recommend. You can quickly get to Medeo, near the ski lift to the mountain. Breakfast buffet, space in general. I liked the room. If I'm going to stay any longer, it'll be at this hotel.
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August 31, 2024
I liked the hotel. Quick check-in. A cozy room. Delicious breakfasts. The staff is polite and friendly. The room rate includes access to a spa with a swimming pool. No flaws were noticed. I recommend
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September 27, 2024
I really liked the hotel. Clear. The location is great.The breakfasts are good. The staff is polite and competent. The pool is small, but clean and comfortable. I recommend a hotel
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October 30, 2023
I thank the staff of the Novotel hotel for their hospitality and comfortable accommodation. The room is clean, cozy, cleaning is done every day, there is everything you need in the room. The hotel staff is very attentive, responsive, responds quickly to all requests. An excellent hotel that creates comfort and coziness "like at home", I recommend it to all my friends and acquaintances. Success and prosperity!!!
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1