The Novotel, as always, is on the level. Nice clean rooms. But the price has become inflated. The breakfast area is small. It can be difficult to settle down. Russian Federation cards are not accepted. Be prepared to pay in cash.
Stylish hotel with hammock (!!!) in the room. Service, interior, restaurant nearby — everything is on top. And in the very center I highly recommend it.
A new hotel. The breakfasts are good. The furniture in the rooms is Scandinavian minimalism, similar to Ikea. There was a great lack of a kettle in the room (in the evening you can't drink tea in the room, only in a cafe) and a wardrobe for things: it's unusual to leave your wardrobe on display to everyone.
Great hotel. It is very different from the usual IBIS. Fresh, stylish and with excellent infrastructure. There is a gym and a sauna. Delicious, one of the best steakhouses in the city on the ground floor. The rooms are small, but that's the whole point of IBIS.
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Роман Францев
Level 15 Local Expert
December 2, 2023
Nice hotel. It was reconstructed from the Soviet one, but very successfully. On the ground floor there is a great restaurant with good cuisine, and what surprised me was the excellent local beer. Staff. Friendly and friendly.
A fresh hotel with clean and cozy rooms, super service, polite and considerate staff! Parking is underground and the hotel is free for residents! There are several restaurants in the hotel of a good standard!
Nice room, delicious breakfast. Great location - there are a lot of interesting things around. Nice bar on the ground floor. There are many restaurants and cafes around where you can eat delicious food.
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Дмитрий
Level 22 Local Expert
May 3, 2024
One of the best service hotels in Almaty. Excellent bed and linen, good sound insulation, new plumbing (shower with thermostat). Excellent breakfast 🥞
Of the minuses, it's a long way to go from the elevator to the room))) and the prices are quite high
Everything is fine, but ... the network is a network, they do not have time to change the little things, which certainly fail, just because initially cheap construction and furniture fittings. But, 5+ is an opportunity to order a meal at any time, and it's delicious there))
Very modest for the money. On the positive side: buffet, there is a gym and a steam room, the location of the hotel. The room is very small, there are only towels in the room.
Ibis has established itself as a good hotel chain. Polite, attentive staff. The room is cozy, clean, and has everything you need. Delicious breakfasts, a good selection of dishes and drinks.
A great place except for breakfast. In the lobby, breakfast at a hotel of this level and size was just surprised. The hotel itself is in a good location, with good rooms
Previously, we stayed at the Ibis or the Novotel several times. We decided to stay with them this year, but it didn't work out.…
The spouse booked 2 rooms by phone a couple of weeks ago, at that time no prepayment was required to confirm the reservation. We agreed that we will pay on the spot in cash, there will be an early check-in, etc. In general, come and we are waiting for you very much…
Today, a day before arrival, they informed that they would cancel the reservation if the prepayment was not made today.
The beauties are just!!!
Ugly attitude towards the guests.
Great room. I really liked the staff, they were polite. The bed was comfortable, and the breakfast food was delicious. The only thing is, their irons are not very good, I ruined a white blouse.
A good budget hotel. In order to spend the night, it will do . The joke with the water is incomprehensible , I did not like pouring it from an incomprehensible cooler ) we bought water separately .
Fine. The best hotel in Almaty. The service is excellent. There is a gym, spa, dry cleaning and all conditions. There are also restaurants Linebrew and Sandyg, cafe Tary. I liked everything very much.
Everything is new and beautiful.
But the service is thrash.
The girls at the reception are queenly with eyelashes and lips, but they don't know how to talk to people. A welcome drink, due to the status, was not offered.
Strange behavior of the staff for this hotel chain
Clean, quiet, delicious breakfasts, courteous staff, but the audibility between rooms and vibrations is something: a door slams in the middle of the corridor - and the headboard hits you on the head, against which you are leaning.
The room is more spacious than in Russia. The breakfast is very tasty and varied. The location was not important to me, so I can't say anything. I can't hear the neighbors.
A very pleasant hotel. Clean, tidy, excellent breakfasts, close to the center. Nearby (on Gogol Street) there is an excellent Italian restaurant, which has not deteriorated at all in 10 years, a large supermarket. I stop for the second time, I don't regret a bit.
Not a bad hotel, 3 stars. If we compare it by the standards of Kazakhstan, then the hotel is excellent! But there are a few nuances that I would like to fix: add a shoe spoon and tea bags, a hair dryer (the one in the room does not dry the word at all). Otherwise, it's good)
I was with a 7-month-old child, since the child was artificial, they asked for a kettle to be in the room. They provided it somehow , of course , with noise , but they gave it . I understand if they asked for themselves , but they saw that for a child .
There is a lot of gloss, but there is no banal understanding of the client. The room does not have any of the necessary human needs. One of the advantages. The staff is good, the kitchen is good too.
Great hotel. In single rooms, in addition to a TV, there is a safe, a mini-refrigerator, a large bed and a hammock in the room. In the evening and in the morning it's not bad
I usually don't go to lunch and dinner in the hotels where I live. Line Brew is a pleasant exception. Answer a real horse meat steak. You won't regret it!
Modern room design, fresh renovation, good breakfast, restaurants at the hotel, location are among the advantages.
Of the cons: Our room was located far from the elevators, the room did not have the right amount of bathroom accessories, I had to ask, they brought it right away.
A decent hotel. The breakfasts are of high quality, although without frills. Comfortable rooms, good location. The single room has a bed of such size that you can sleep across. On the second floor, noise from the street was sometimes heard.
The hotel is nice, but the rooms are cramped, as they are frankly tiny. There is no separate closet for things. There is no ventilation in the bathroom and the door does not lock on the latch. The breakfasts are delicious, but monotonous. For such a cost of living, I would like better conditions. And the bird scaring system, which starts working somewhere from 5-6 in the morning, does not allow you to sleep even on weekends, as it works every day.
The customer orientation is disgusting. The first hotel out of hundreds I've stayed in where it costs money to open a bottle of wine in the room. Not finding a corkscrew in the room, I called the reception, suddenly it lies in some specially designated place. They say no, there is no corkscrew in the room, but you can order the service through rumservice, they will open it for you, but the service is paid. Called. Rumservice says we have a full boarding at the restaurant, wait about 40 minutes. If you can't even provide a paid service, maybe it would be more logical and more correct for guests to put corkscrews in the room, as most hotels have it?..
At breakfast by 10 o'clock there were only non-marketable dishes. The containers were empty, I waited for 10 minutes, hoping that they would bring it from the kitchen. But no.
A cool hotel, the staff is polite, the rooms are clean and cozy, a magnificent view from the window. And breakfast is a separate thrill (buffet), whatever you want, take it. I recommend this hotel. The staff and service are excellent!👍
Everything is fine.there was no bathrobe in the room, I asked them to bring it right away, I asked them to change the towels, too, change everything quickly. Cozy, clean , the restaurant is normal .I liked everything, I will recommend Ibis to my friends