Rozy. Bel
326 reviews
September 30
A chic store, always fresh and beautiful flowers, fast service)
Thanks to the management for the well-chosen staff, I would like to mention Ksenia - friendly and smiling, she will always help you make a choice, after such good service, you always want to return to this store)
I buy flowers only here for all holidays)
I would like to wish further prosperity and success to this store) you are the best))
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October 18
A good place to order and buy flowers. It is popular, so you can often get stuck in line there (especially on holidays). It's not very convenient, especially when you're in a hurry. I would recommend organizing a second cashier's place during "rush hours". A big plus is online orders with delivery. It is very convenient and we use it all the time. But lately the prices for the bouquet have stopped pleasing. There are cheaper places with the same quality. But in general, I recommend it
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October 1
A wonderful store! Always beautiful and fresh flowers, there is an opportunity to purchase ready-made bouquets and compositions, as well as collect them on the spot. Friendly staff, they will help and prompt, the service is at the highest level!
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September 3
A good flower shop, I would like a larger assortment, there were only lilies and roses. I quickly found a suitable beautiful bouquet for myself. It was possible to collect both a bouquet and a box of flowers, but I was in a hurry. There are also balloons on sale that will inflate on the spot (helium). Recommend👍🏻
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December 17
I recently went to the flower shop at Partizansky 14. The florist quickly helped with the selection of flowers and gave all the recommendations for their care. Thank you for the quality service and wonderful flowers!!!
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November 7
Apply not only to this branch, but also to all others. A young man periodically gives flowers, buying in this network, buys 51 and 101 roses , and then as luck would have it , once the flowers are fresh , another time the flowers are already on the verge , the stems are in poor condition, the leaves have fallen, wilted, once, after removing the packaging , I felt an unpleasant smell and saw that the buds already have flowers not in the best condition. If you do not remove the packaging but just put it on and look at them, then everything is not so bad. It's just a shame to give a decent amount of paper money for flowers that won't last a week
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December 3
I want to express my deep gratitude to the Rose team.Bel!They helped out with my problematic order, went to a meeting and made concessions.Delivery is on top!Polite girls who work at Uruchye and Mira Ave.,1-you are just smart and I am very grateful to you!Customer focus is 100%!Thanks from me and mom (made her happy on her birthday)❤
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November 24
The flowers were ordered online, they arrived in the evening already with signs of rotting. In the morning, the buds lowered their heads, and the opened ones became even more brown.
The support couldn't even apologize right away, all references were made to the law and that flowers are not subject to exchange and return. And of course they have the freshest ones.
As a result, the collector framed the buyer, spoiled the gift both to whom these flowers were given and to the one who made the order.
All that support could do was a 10% discount on the next order, but no one will definitely order with such an attitude and quality.
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October 17
I often go to this store, there are always very beautiful bouquets for sale, and the girls are very nice, they will always tell you how to take care of flowers, thank you very much for your work!
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November 4
The coolest store, I'm just coming here, I especially liked the service of the girls)
Manager Ksenia and florist Natalia)
I advise everyone both price and quality, bomb 💥
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December 3
I ordered a bouquet of roses, came to pick it up, the bouquet was wrapped in wrapping paper because the weather was bad and looked kind of normal, on arrival home I took off the package, and I was very upset, most of the flowers were not fresh, a day later some blackened and the buds fell, six flowers that were in the middle of the bouquet were generally 25 cm, and were sold as 40cm. I decided to change it and it turned out to be 49 , and the order was for 51. It feels like all the leftovers have been stuffed into this bouquet. I concluded for myself that if I buy flowers, I will personally contrast the collection of the bouquet..
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September 23
today, on 23.09 , I ordered 9 pcs of meter roses with delivery , asked the girl to treat the order with a soul . She said she would talk to the florists, everything would be fine! A courier arrived and brought a half-bent bouquet of half sad roses at all and also different , judging by this , even the variety differs ... I do not recommend this organization! although I had previously bought quite a few flowers from them by pickup . No more naked there! ROSES ARE WHITE (((( BROKE ALL PLANS!
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July 3
Good afternoon!
Today I ordered a gift for my beloved girl -19 roses and a postcard with a request to sign "Happy birthday to my son", and I was extremely dissatisfied!!!!!! They signed the postcard in an ugly way , which greatly upset me .
I kindly ask you to pay attention to this situation and I want to get feedback from your management!!!!!!
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August 18
The store is very much to my liking, the staff will always help you understand what you need to please your loved ones!Each bouquet is good in its own way , the prices are pleasing !
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September 19
I constantly contact this store, excellent staff , excellent flowers
They always do their job by 1000%
Bouquets are an absolute delight , thank you ♥️
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October 12
I was in your store recently. I turned to the florist Ekaterina, as it later became known that she was a senior florist. I asked for help with choosing roses, but they didn't even pay attention to me. I went to another florist, Natalia, who was able to help me. A person in such a position should be an example for other employees, but exactly the opposite happened.
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December 14
A good store with always fresh flowers. The sellers are polite and friendly. The choice is large, the prices are pleasant)
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November 3
I visit them quite often, the assortment pleases as well as the service, the girls will always tell you everything and help! (The photo shows one of my last orders))))
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October 10
It turned out to be a great bouquet. The girl assembled it quickly and efficiently. There are also not very many people here, unlike other points.
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November 1
I visit them quite often, the assortment pleases as well as the service, the girls will always tell you everything and help!
The photo shows my last order!
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December 5
Plus, it starts working early and there is Parking, the store itself is generally weak, a couple of roses and the choice is not great, and what I bought withered the next day. Avoid it. Look for something else, that's my advice to you.
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November 8
This is the bouquet you get when you order in this store. While the wrapper has not been removed, nothing yet. The bouquet is a day old. And it's even 3 times more beautiful on camera than it really is. And I received another bouquet from this office for my birthday by delivery. It was immediately obvious that he would barely survive. It's a shame, my friends tried.
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April 10
Thank you for the high-quality and fast flower delivery!!! It's not the first time I've ordered, everything is fine. The flowers are fresh, the order is accepted quickly, delivered tactfully and promptly.
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December 19
A florist with blonde, long hair reacted aggressively to a question about the name of flowers, talks uncivilely!
React to flowers like "what kind of broom?". Horror, I will not send my husband to you anymore! The impression of the store has deteriorated!! At least I've visited it more than once.
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August 24
They served quickly, told everything, explained, the delivery was also very fast, they said within 2 hours, delivered in 30 minutes. I was satisfied, and so was the recipient of the flowers))))))
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July 31
Thanks for the bouquet. My friend is very pleased. She said it was the most beautiful bouquet she had ever been given. Almost helped me apologize. Thanks to the florist 🔥
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December 24
Roses are disgusting!!! We ordered it for my daughter's sixteenth birthday yesterday , today it has already crumbled and wilted , half of it is for sure. The flowers were given proper care during the day, but nothing will save them already.
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November 25
I left a lot of feedback, please do not take flowers from them, it is better to come to the grandmothers at the train station, and it will be better than a rotten man to take micro flowers that do not match the size of the overprice
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April 8
I ordered a bouquet "Renoir" 08.04.24 as a birthday gift, with a request to send a photo of the bouquet before sending. The photo was sent, but they did not bother to wait for confirmation / approval for the delivery of the collected bouquet (the time interval from sending the photo to my call (please note) is no more than 10 minutes). The essence of the problem: red roses were packed in red packaging and tied with a red ribbon. I understand everything, there may be some deviations in the presence of packaging, but how can you collect SUCH bad taste? What kind of florist is this, where did she study? Why send a photo if you don't care how you did your job (as it turned out later, Evgenia works for etc. Incalculability, 172). You, Evgenia, provide services to people on memorable dates, how can you be so indifferent to work? As compensation, they apologized to me and offered to refund the cost of the package of 6 rubles - is this normal? It's a pity that you can't attach a photo of this "beauty" so that people can see everything with their own eyes.
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1
September 30
A wide selection, pleasant prices. Special thanks to the staff for their help with the selection and design.
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1
September 30
Very pleasant staff, responsive and understanding florists , good availability of flowers ,❤
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February 14
So, I will start in order, I will try to argue my claim as much as possible.
Previously, I had the opinion that roses.bel is a guarantor of the quality of both services (delivery, florists) and products (flowers). And so it was. He has been their regular customer since 2020. No holiday was complete without flowers from the rose. white. Starting in the summer of 2023, roses of poor quality began to appear.
The first time, I decided to skip it, it doesn't happen to anyone, maybe I overlooked it somewhere, maybe I didn't take care of it so well. The next day, half of the roses withered.
Another time, I ordered a bouquet of flowers for my mother, on the occasion of her birthday. Again, everything is the same - the next day half of the flowers are in the trash, one day later - the whole bouquet is already in the bucket. It is a pity that the photos were not taken. After this incident, I spent a long time figuring out the relationship with the manager, we agreed that I would be given a consolation prize - a 10% discount on the next order. Even then, I decided that this was my last order.
It's been a while, my aunt's birthday. I still decide to give another chance, after all there is a discount, it's a sin not to take advantage. I ordered a bouquet with delivery, roses of good quality were brought.
And today, on February 14th, I decided to buy a bouquet for my girlfriend. The photo is attached. Firstly, they brought 14 roses instead of 15. Secondly, one rose was broken. Thirdly, everything is visible in the photo. The roses are clearly different from the ones I expected to give. The manager went to my “meeting". He offered to replace the bouquet. Literally, “You can contact any of our salons, where your bouquet will be replaced with your order amount, We apologize for the long response.” That's where I fell for the trick. I arrived at the flower salon on Pushkinskaya Street. And the manager tells me that the word replace meant to bring an old bouquet (which I do not own, which I gave to a person who lives outside the city (according to this logic, I ordered a bouquet with delivery, I had to go out of town, pick up a bouquet of flowers, take it to the salon. Who would compensate me for this?!)) so that I could be exchanged for a new one. I find it a little unfair and unfair. Nevertheless, the manager entered the “position” and provided a 10% discount on the next order, as well as compensation for two roses. I don't need discounts and compensation. I pay money and I want to get a good product every time, not on a case-by-case basis. I don't want a 10% discount, I want to give good flowers. Every time.
Maybe you'll be more lucky than me, but I definitely won't use the services of rosa.bel company anymore. Their delivery is good, there are no questions. But the quality of the supplied products leaves much to be desired, and customer service should also be improved. The “customer is always right” rule definitely doesn't work here.
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November 17
I buy flowers often and always go here. Good flowers for a nice price, so far they have never failed!
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October 20
The terrible quality of the flowers! Yesterday my husband gave me a birthday present, and today they are already sluggish ... there are no words just! We will never order there and all our friends should know this!
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May 15
Flowers are always fresh, I usually buy ready-made bouquets from the window.The service is excellent, the girls are polite and pleasant)
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July 2
A good flower shop! Nice prices and wonderful fast service!
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March 29
The bouquet was ordered for the morning. When the courier brought it, they noticed that the stems were wet with water and pruned. By evening, 15 roses began to quickly lower their heads. When we contacted the support service, they said that it was our fault that we had not cut the stems, but they would come into our position and give a discount. And who will return the flowers that were ordered specifically for the holiday? I had to go and look for another bouquet urgently.
I will not take anything else from this organization. Disgusting quality.
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July 25
I read in the reviews that you can inflate balloons with helium. It turned out that "strangers" are not allowed, because "we are not responsible for them if they burst." It's a pity for the time spent.
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October 21, 2023
Great store. Good choice of colors and low prices. You can order delivery or a bouquet with pickup by a certain time. Bouquets are collected by nice girls :)
I highly recommend this store
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August 23, 2023
Thank you very much for your work! The bouquet is wonderful, the flowers are fresh, the delivery is on time!A large selection of flowers, very convenient service, always in touch, a preliminary photo of the bouquet, the opportunity to add a postcard and gifts to the bouquet, thank you guys very much, you are the best!!!
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January 26
I take flowers in this store all the time! The staff is always polite, they will help you choose and collect a bouquet for any event!!! Affordable prices and quality!!! I recommend it!
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April 19
The expectation is real, everything is neat on the site 1 rose to 1, but in fact they bring it (not for the first time) roses, namely buds of different sizes and even shades (I attach photos from the website and the real bouquet). I conclude that they collect them without paying attention to their appearance at all.
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February 3
I bought flowers for my wife last night (peony-shaped bush roses) in Rosa.white on partizansky , 14. Beautifully packaged, no questions asked. The morning after unpacking, the flowers turned out to be of terrible quality, there were 2-3 flowers on the branch, the rest of the stale buds were probably cut off. There were 10 branches in the bouquet! Half of the flowers are wilted. Contacting the store about low-quality flowers (because it's a shame to give them), they talked disrespectfully, said that you took care of them incorrectly and were to blame yourself, until they reached such a state, please note, 5 minutes to the house (then why do you pack them in paper) . Regarding care: what kind of flower care does it involve at night?(in the evening they cut it off and put it in the water and not near the battery) They assured me that the flowers are fresh, but fresh in the morning will not wither!!! The call center also did not solve the issue in any way, except for providing a discount to a store where no one else will buy! In general, do not throw away money! No one will return them to you!
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November 19
I ordered a large delivery to the restaurant . They wrote that they agreed with 21-23. In fact, the dentures were paid for and the delivery was not made. And a lot of excuses.
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August 15, 2023
A good assortment of colors. A large selection of ready-made bouquets. I didn't have to wait for the composition to be assembled because I was in a hurry. The flowers are fresh and very beautiful. Very friendly staff , it 's nice to come there . ☺️
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August 9
We made a bouquet by the specified time. The flowers are very beautiful and fresh!!! Thank you very much!
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November 19
The staff makes this place. Everything is great. Sometimes parking problems
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May 3
Adequate advice from the sales girl; the bouquet looks normal, not sluggish and not super fresh. The location is a bit confusing, but there are a lot of paper pointers.
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January 2
I ordered roses, asked to check that they were fresh and the green leaves under the bud were directed upwards, then the rose is thin and fresh. As a result, tired, half-faded buds were brought, so also the leaves were turned down, the seller said that I was wrong that the green leaves should be up so that the flowers were fresh, trusted her, as a result, the flowers wilted on the second day, I do not advise, it's really bad👎🏻 Keep an eye on the quality of the products!
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August 29, 2023
29.08 I went to the flower shop on Partizanskaya 14 I wanted to buy flowers for my birthday and order them, since I do not know how they work in the store policy. I said hello, in response they looked at me and did not say hello, turned away, I stood there and looked at the showcase and assortment, no one paid attention, but these people, there were several of them, one admin and girls who were doing something with flowers, they both chatted between the sub and continued to chat about the number of flowers and She didn't even ask how to help me, I ended up washing for more than one minute and just left without buying, didn't get distracted, let them discuss further. I wonder if it's critical for management that your staff misses real customers and deprives your store of profits?
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