Sural Resort
300 reviews
October 2, 2024
It is a very clean and large hotel. Jul. There are too many types of food. The employees are very friendly and respectful.
See original · Türkçe
1
October 1, 2024
The price and quality are consistent.
See original · Русский
June 26, 2023
This is my favorite hotel now. I rested in it for 2 codes in a row. In 2023, I will definitely choose it again in the fall
See original · Русский
March 23, 2020
Great hotel. The beach is sandy. There are rocks in the sea- carefully! The food is excellent! Orange, pomegranate, grapefruit fresh fruit! The staff is attentive. There is an indoor swimming pool, hammam and sauna. It's a little stressful with the massage. One of the disadvantages is the sound insulation in the rooms.
There is a large park nearby - there is a place to walk. In the old town, I recommend visiting the ruins of ancient Side.
See original · Русский
5
3
October 20, 2019
We had a rest from October 8 to October 18, 2019. We really liked the hotel itself. Well-maintained green area. Close to the sea. The room is tidy, there is a playground, a playground for children.
Various events are held on site. I think everyone will find something to their liking here - yoga, Pilates, dance courses, darts, beach volleyball, marine gymnastics, zoom, aqua aerobics. Yoga and pilates fire trainer. Gives both theory and practice. And in general, a very pleasant woman.
The cons are the kitchen. It is not adapted for children. The food is a little varied: a bowl of tomatoes, a bowl of cucumbers, a bowl of tomatoes + cucumbers, a bowl of tomatoes + cucumbers + grass))). And so it is in everything else. But that's half the trouble. The dishes are washed very badly. Sometimes they don't even seem to wash at all. More than once, the glasses had lipstick prints on them. Yes, and if you haven't come to the opening, you'll be left without sweets. ))) You will finish eating the leftovers.
See original · Русский
7
3
April 20, 2021
Not a bad hotel. But I was right after the opening, since April 3, 2021, the institution has not yet started working normally. Not all the products were available until the end of the meals. At 14 o'clock lunch ended, and at 13:37 there were no tomatoes (!!), at the end of lunch / dinner the number of desserts decreased, etc. Ice cream sometimes did not remain until the end of the hour- ice cream. But it's not really that scary. We didn't starve. But the fact that the cleaners allowed themselves to view the contents of the bedside tables in a drawer, I think, does not fit into any concept of the hotel. Unfortunately, the person responsible for working with the guests did not react to our outrage. All our comments were recorded by him, but not implemented. And also about the hotel. The territory is huge, two large pools, slides, an indoor pool, a spa area with a sauna, hammam, massage rooms, gym, bars, a beach with umbrellas and sun beds. A large park where you can walk on cloudy days, there is a place to hide from the heat. Of course, this is not 5 stars, not the full volume of "all inclusive", but there are advantages.
See original · Русский
6
5
August 9, 2024
I had a rest this year, I liked it.
See original · Русский
3
April 2, 2023
For the 5th check-in, even the Turkish ones do not pull.
All interiors are marble and very echoing, from the 1st to the 4th floor they go out into the general internal volume, the noise spreads without loss of quality)) In the rooms, the noise insulation is 0.
The service is completely unobtrusive.
The overall impression is gloomy.
The only plus is a decent territory.
See original · Русский
4
1
March 16, 2020
I am currently vacationing at Sural Resort hotels, the hotel is excellent, the rooms are large and clean.The territory of the hotel is large, beautiful, well-groomed, while there are few tourists, something is being completed, planted, the hotel territory is being made even more comfortable.The food in the restaurant is great, delicious, varied, well done chefs, the staff is friendly, smiling.The rest is just wonderful, thanks to the bartenders for the delicious cocktails.I recommend everyone to relax in this hotel.
See original · Русский
6
4
October 25, 2021
This hotel was recommended by the tour operator's managers as the most suitable for a holiday with a small child (under 1 year old). Based on the fact that the hotel has its own large territory with many plants and trees, as well as a close beach line (up to 300 m). That's what bribed me …
In fact, it turned out like this:
- the journey from the airport to the hotel, taking into account the "technical stop", is almost 2 hours. And this is provided that our hotel was the first in the queue of disembarkation of tourists;
- the room stock is old, there is no smell of renovation. All furniture with visible defects. The plumbing is all old, far from serviceable;
- the bed linen was changed 1 time in 14 days, and the fact that the replacement set of linen looked like it was a tablecloth after a stormy feast, everything was stained and worn;
- polushki type "medusa";
- very hard mattresses, with noticeably protruding springs. Sleeping is very uncomfortable;
- there were no blankets, thin waffle blankets were used instead. For each of them, 1 pc. The size is about 1*2 m;
- there were 3 towels, one of them for the legs;
- there were no robes;
- single beds, composite. They were constantly moving apart;
- the refrigerator in the room was barely working. Just cooling the water a little;
- the "mini-bar" with drinks was missing. They brought only water in small bottles;
- noise insulation between the rooms, a separate song ... in general, everything is audible!
- the mode of operation of restaurants and bars, daytime shows, evening animation is not thought out at all;
- very loud, and absolutely monotonous, the same music and animation every day;
- the evening animation for children began before the end of dinner, respectively, loud music began from 20:30 and until 21:30. We had to shout over each other;
- adult animation and night disco, until 24:00. To fall asleep earlier, it will not work!
- the air conditioner in the room is terribly noisy, it is impossible to sleep with it;
- they smoke everywhere, including on the neighboring balconies. After 12 at night, you open the window, and instead of fresh air and silence, you listen to conversations and snort nicotine;
- there was no separate restaurant, or a quiet corner without loud music. All about the common rooms. Inside, there is a din like in a dining room, and the sound of dishes hitting. Outside, there is a lot of burning from open stoves and a grill, and very loud music;
- the work of the service staff is not organized, at breakfasts, lunches and dinners – the queues are terrible;
- there is not a single place on the entire territory of the hotel where you can stay in silence, calm down and put the child to bed, and even more so, you are guaranteed to have a quiet dinner, provided that the child has already fallen asleep. Well, you can't bring food to the room …
- the constant rudeness of the distribution staff, the language barrier in all dialects, with rare exceptions. In English, and that's the problem …
- at the distribution in restaurants, everything is hidden behind glass screens. Bottom line, they don't hear you, or pretend they don't hear you. I had to point my finger at the dishes, as in the prehistoric period;
- the interior decoration of the hotel, and the bathrooms, are not presentable, everything looks like that, shabby and not fresh. Broken faucets and so on;
- the food is normal, monotonous. There was no seafood. But, there was chicken, turkey, lamb, beef. Vegetables are not tasty. Fruits at a minimum, and not every day: watermelons, melons, tangerines, plums (every other day), apples (every other day), grapes – not washed (every other day), pomegranate (1 time in 14 days);
- local sweets (baklava, Turkish delight), shortage. Mostly cupcakes, cakes, pastries;
- often, undercooked pancakes, fried eggs, omelets;
- dishes and appliances, as from a garbage dump (chipped, dirt, bent);
- the beach, its sandy part, was very poorly cleaned (cigarette butts, bags, etc.);
- delivery of beach towels, one time without the possibility of exchanging for fresh ones, from 9:00 to 12:00, return strictly before 19:00;
- in the "spa complex", terrible unsanitary conditions ... cannot be expressed in words… And the employees of the complex, I assume, are from Kazakhstan, like the habalki from the vegetable market. And the prices for services, every day, and for everyone, are different. As if from the ceiling. Estimating who can pay how much … It's a shame, of course!
- the Ala Kart restaurant, it's generally a joke. We chose a "fish" restaurant. There were 4 of us adults, the children were very small and did not eat anything from adult food. As a result, 3 appetizers were served for the aperitif: beans or beans in tomato, 3 pieces of goat cheese (and we are 4 people), and a plate of yogurt sauce with herbs. Let me remind you, the rybny restaurant. Next, a soup of some kind of white fish and very small frozen shrimp. Tasteless and insipid. Next, 1 tortilla with cheese. Next, a plate of salad. No cucumbers or tomatoes, just some leaves. Next, 1 dorado-type fish cooked on fire (burned the fish, turned out to be a sole). No bread was offered. No water was offered. For dessert, 1 piece of some kind of cake, tea or coffee. White and red wine, that's exactly on this day, they drank a sip each. It's impossible to drink, some kind of drought. And they didn't bring a set of appliances, 1 spoon, 1 fork, 1 knife, and one dessert fork. During the course of serving dishes, the appliances were not changed. Serving dishes on time, really restaurant – in 20-30 minutes)
- special thanks to the manager of the meeting party ("PEGASUS") and the bus driver for the transfer to the hotel:
1) The manager. A boorish person who put everyone on the bus, and that's it! Because, "why should I go with you, the driver already knows everything, who and in what order to drop off at the hotels." Mentioning the upcoming technical stop at the "toilet";
2) The driver. After a hard flight, also with young children, who by that time had to be changed, fed and put to bed (transfer from the airport, at 19:30), they took us to the "technical stop" of tourist buses, to local merchants. Where, instead of the designated 15 minutes, we stood for 45 minutes! Although none of the tourists on our bus bought or left anything, everyone wanted to get to the hotels as soon as possible and start their vacation. While we were standing, the air conditioner was not working! The driver did not respond to the comments.
What did you like:
+ friendly and polite girl at the "reception" of the hotel!
+ there were no problems with hot and cold water, and with drains in the shower!
+ daily room cleaning!
+ beautiful and well-groomed territory of the hotel, in areas of "green" zones!
+ convenient movement with a stroller, along the paths to the beach, and back!
+ the beach, the water area and the sea itself!
+ there is a supermarket near the hotel (7 minutes walk);
Summary: maybe we were not very lucky, but the impression of the vacation, the hotel and the country is spoiled! This is definitely not a family hotel, and definitely not suitable for holidays with young children! Definitely not 5 stars! We definitely need to do something with the staff and chefs! This attitude is not acceptable!
See original · Русский
18
8
September 22, 2023
My favorite hotel, where I want to come back again and again.
See original · Русский
October 7, 2020
We had a rest at the very beginning of the season, the end of April and the beginning of May, we really liked everything. The territory and the mini park around the hotel are well maintained, the beach is also clean , when checking in there was a family with a small child behind the wall , they went to a meeting at the reception and moved to another room. The food is good. A quiet place to relax .
See original · Русский
3
1
March 26, 2024
A super hotel, for those who like to walk, is a great option
See original · Русский
October 18, 2019
We just arrived, we were from October 2-14, it's hot, the sea is warm, the hotel is super- varied food, ice cream daily, tortillas,cool pools! The sea is a gentle sandy entrance, a lot of Germans, which also says a lot, the room was excellent, spacious, renovated. The territory is huge, green, there is a promenade - there is a place to walk every evening! Super everything, we will definitely come again!!!
See original · Русский
19
1
July 10, 2023
A good beach, the hotel is no longer new, but it is normal. The kitchen is good
See original · Русский
1
1
August 29, 2023
super! lovely hotel, delicious food,
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March 29
Awesome
See original · Русский
2
August 27, 2023
We were with a child of 7 years old. We all really enjoyed it
See original · Русский
3
1
August 19, 2023
Food 5, service 5, beach 5,staff 5, rooms 4.
See original · Русский
3
August 2, 2022
I had a rest in July 2022. A threefold weak hotel. At the end of July, the chief arrived and only after that they began to clean the rooms, it seems like they began to give airan smoothly. Turkey is no longer the same.
See original · Русский
6
2
September 10, 2021
My parents came to rest at this hotel today. And on the first day, $100 was stolen from mom's purse in the room, excellent hospitality.. It was necessary to get into the closet, find a bag and brazenly get into it, it's a disgrace! As they say, they spoiled their opinion of themselves from the doorstep..
See original · Русский
5
August 24, 2023
Everything is great. We rested very well
See original · Русский
1
September 29, 2018
Everything is suitable for holidays with children!
The rooms are good (we had a family room with two rooms)
Animation for children is good, 5 minutes walk to the sea.
The staff is very responsive, I didn't see a single negative look from anyone!
The food is excellent, the tables are clean.
There are German pennies all around and parents with children, because by and large this is a family-friendly hotel.
There is a gym, but it works until 19.00.
For recreation with children or just to relax, I would definitely recommend it.
Migros supermarket is a 10-minute walk away, you can buy everything you need
See original · Русский
3
1
October 26, 2019
It's a great place. A very nice hotel. A large territory, many places in the restaurant, an endless sandy beach, a beautiful illuminated park. If there is anything to wish for the hotel, it is to deal with a certain number of boulders in the sea. Some beaches in the neighborhood don't have them. So we figured it out, so it's possible.. Thanks!
See original · Русский
7
September 19, 2019
Five stars, of course, does not pull, but! It's quite cozy. Calmly. Many people with young children are on vacation. Animation is available for both adults and children. Great sandy beach. Your own! They feed normally. Wi-Fi is only in the lobby, there is no speed in the rooms. Drinks are only local, you can drink. Suitable for a quiet family holiday.
See original · Русский
7
3
October 28, 2021
They were from October 15 to October 25, 2021. Like it. Thanks to all the hotel staff! Many thanks to Bayram! The Bondarev family.
See original · Русский
2
1
September 24, 2019
Friendly staff, wonderful chefs, arrange gastronomic shows. The food is excellent.An attentive manager. The beach is steep, there are always enough sunbeds.
The animation is modest, but there is something to do. Let's come again!
See original · Русский
6
September 21, 2019
A good hotel, clean rooms, varied food,very helpful staff....5 minutes walk to the sea, the beach and the entrance to the sea is sandy.a varied evening program, the animators are generally well done!!!nearby markets and shops
See original · Русский
5
September 16, 2023
I liked it just right for the young ones.
See original · Русский
2
1
May 15, 2019
Good afternoon. We had a rest from 29.04 to 04.05. 2019 at sural resort. The hotel is large, the territory is landscaped, there is a choice of food, but either lean or spicy. The porridges in the morning were very sweet. Children's animation is also limping. The service is good, respond to all problems quickly (ants appeared in the bathroom of the room). The beach is clean. Alcohol is so-so. The juices from the device are something like soluble. It seems like everything. P.S. to be honest, we rested in the Crimea that year, I liked it more
See original · Русский
4
8
September 19, 2019
We stayed at this hotel in August of this year! great rest, helpful staff, large territory, good animation for both children and adults, food on the level! the sea is clean, the beach is sandy, the rest is FIRE!
See original · Русский
6
November 2, 2018
The location is excellent, the territory is beautiful, the sea is large, the beach is clean, the hotel is clean, the cleaning is good, the pools are checked. Of the cons: 1)a monotonous average meal, the same thing every day. even the porridge is rice every morning. The turkey is disguised as beef. The children have nothing much to continue. Fortunately, they took porridge with them. 2) the territory is large, but there is only one slide and two swings. It's even funny. The hotel is clearly not for 5, for 3
See original · Русский
5
October 11, 2019
Thanks for the rest!!!!Beautiful territory!!!Wonderful beach!!!The staff service is friendly and attentive.We are also satisfied with the accommodation. The food is great!We were satisfied!!!We recommend holidays with children and older people to everyone!!!
See original · Русский
6
August 25, 2020
Saving on tourists... Sometimes there is not enough ice cream, then the tomatoes are over, it is bad in terms of nutrition, the greens are always sluggish... Wi-Fi catches are disgusting.... The queues are huge for food... What a distance there is.... In the morning at 7 they are not ready to feed the vacationers yet, they are still sleeping, and at 8:45 that's it, finish.... they won't even pour tea...
there is no entertainment for children, there are no animations, there are no squares... The drinks are all diluted, not tasty ...
In general, it's definitely not a five, 4 even without a plus.... I don't recommend it if you want to have a good rest☹️
See original · Русский
2
6
September 13, 2019
A good hotel, I mean the Sural resort 5, we haven't been to another one (there are still 3 and 4 stars) about 5 I can only say that everything is decent, minus only for the evening animation, it kind of is, but you can say no ..., entertain a guy with a girl as they can themselves, generally on animations save money, although it's 5! And so everything is fine, it is located in the village of manavgat, but the village is also a village in Africa ..., I can't say anything about the rest of the Surals, but I think a four is a four, and a three is a three with all that follows from this ..., you can walk around the territory of all hotels, and eat only in your own! In general , to whom , what! But the sea and the beach are super, it's great for kids,the sand, the approach is gentle,safety is at a height, in general everything is at a height, except animation, as I already wrote above!If it's for young people, then you're not here!
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13
1
July 2, 2019
The beach is very good, the sand, the entry into the water is convenient, the sea is not deep, which is very good for families with children.
The room stock is a little old, but these are all small things. rooms are cleaned daily. Pretty clean.
The staff is friendly. The food is good, there are a lot of fruits in season. One of the disadvantages is the Internet, which works only in the lobby of the hotel.
See original · Русский
6
1
November 14, 2018
A hotel called "remnants of former luxury". +: sandy beach, good entrance to the sea, well-groomed territory, good children's animation. - : monotonous food, almost the same dishes every day, meager breakfasts, no delicious buns, croissants, etc., the buildings are far from the sea, i.e. the 1st line hotel, but it takes 15 minutes to walk from the room to the sea, the restaurant looks more like a canteen, when leaving the hotel there is nowhere to go, animation and, accordingly, noisy music consistently until 12 at night, or even later; dirty pools, especially for children; in the evening, healthy dogs, possibly homeless, run around the hotel near the canteen
See original · Русский
4
2
July 3, 2019
Not a bad hotel. Large territory, green, grills are made every day, fresh fruits are regularly available for dinner (watermelon /cherry). Among the disadvantages - there are no snacks between meals (only booze), very weak a la carte restaurants, a children's club works at inconvenient times, the child cannot be handed over for a long time.
See original · Русский
4
1
October 23, 2019
We had a rest in October 2019. We are very happy with our vacation! Initially, we were worried that they would settle in distant buildings, but in the end it turned out that in fact there is no big difference. We lived in building 5, the Windows overlooked the main entrance to the hotel and the road and a little bit of the sea))) the noise of discos did not bother us in any way, it was audible with an open balcony, and that was not critical. The room is nice and spacious. My son and I lived together for 6 years, but in fact this is a 3-bed room. Cleaning is done every day. It mainly consisted of taking out garbage, changing towels, making beds. But we were clean and so.They always twisted figures out of sheets. The food is very good, I don't even know what was missing. Good food for a good five. The beach is 5-6 minutes away through a beautiful garden. The territory is very beautiful! Any place is a great background for a photo))) the beach is sandy, the sea is warm. There are rocks, but this is farther from the shore, or to the right of the palm tree. We just didn't swim there. There was an unobtrusive animation. We had enough. Masha is an excellent animator in the mini-club. He finds a common language with children, they constantly make crafts, painted on T-shirts, made sand paintings, crafts made of cardboard, thread. In general, she did not let the children get bored! There are 6 slides, the child was delighted, but they require a little repair. If possible, we will definitely return to this hotel!
See original · Русский
5
November 2, 2019
A very nice hotel, I visited it last year 2018, and also this year from October 18 to 31. I liked everything, the food, the beach and entertainment. The only thing was, we had a room, the windows overlooked the pool, the music was very loud, and we couldn't sleep for a long time, we had to change to another one right away, but we hesitated for something,
See original · Русский
4
1
October 11, 2018
A great place to relax. The large, beautiful, well-maintained territory of the hotel. A sandy beach with a comfortable entrance to the sea on the left side of the palm tree). Helpful, friendly staff. Small, cozy rooms. Delicious food, although not very diverse. A separate respect to the chefs for the sweets!
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4
May 1, 2021
Good hotel, we were there 2 times, excellent food, super sandy beach, large territory
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4
1
August 10, 2023
Great German hotel
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December 4, 2018
The first line of the sea, all inclusive, 3 pools, water slides, a bar by two outdoor pools, a beach bar where you can have a full meal without leaving the beach to the main restaurant. You can eat from the very morning until midnight, you can eat unlimited and endless, I tried, I almost died. It takes about 60 - 70 km to drive from Antalya airport to the hotel, I didn't even notice this distance, we got there in less than an hour, visited right there and sent them to eat. There is a gym, there is everything for performing basic exercises: barbell, squat, biceps bench. Beach towels are given out every day, subject to return in the evening. The room is cleaned every day, the staff is friendly. There is no WiFi in the rooms, there is only near the reception in the lobby. I recommend it to everyone!
See original · Русский
5
4
June 7, 2019
A decent level at 4*. The food is excellent.Change of towels in my room and at the neighbors after the complaint.The beach is sandy, clean, there are enough sun beds.Umbrellas for shade leave much to be desired. The territory is large, the staff is friendly.
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1
October 3, 2024
Cool
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1
July 2, 2019
Large territory, lots of greenery, lots of pools, warm indoor small, large and outdoors large and small. It's a long way to the beach and there is no music on the beach (It was problematic with room cleaning, since the children slept in the room at lunch, our room remained untidy and by the end of the rest there was dancing in the room🤭
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3
1
June 14, 2019
If you don't live by the principle:- "A pig will always find dirt," then everything is just great. The hotel is excellent, the sea is nearby, the beach is clean, the pool. A very varied diet. Friendly staff.
I really liked it.
See original · Русский
5
1
January 15, 2020
Excellent hotel, top-level service, delicious and varied food, sandy beach, excellent rooms, everything works, they clean every day, good animation for children, you can have a decent rest
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4
October 30, 2021
We had a rest from September 22 to October 12. in this hotel 2 times and very satisfied! There is not even anything to complain about, although we have already been to Turkey 10 times.
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2
1