Sushi House
569 reviews
April 12
I live nearby, so I order them. It got worse and worse every time. Today, half of them were thrown away altogether - the rice is very sweet, there is very little filling. The money that was thrown away.
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August 13, 2024
This is some kind of horror. I ordered a set for myself as usual, using the promo code for dessert that was given to me the previous time when the courier was late. This time he didn't come at all. When the order was confirmed, they said it would be delivered in 30 minutes, I waited an hour and a half.I called a short number to ask about the status of the order, and they told me that the courier had arrived and called, but I did not pick up the phone. There was not a single incoming call on my phone that I could answer. I made the order at one o'clock, and it was finally delivered at 15:30. And then the dessert was not reported.
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1
June 29, 2024
It was always great before. There was a shock yesterday.
1 - software failure
, they asked to pay extra for delivery because the application counted incorrectly. then they said that it was not necessary
2 - poor staff service
was not told about the wait. the site says 45 minutes, arrived in 2 hours and 30 minutes through numerous calls to support.
3 - poor food quality
, bland tasteless arrived, the fish is terrible, a lot of grass and cheap rice. sauces are cheap and tasteless purchased, not self-made.
p.s. cook 4 rolls - 15 minutes with smoke breaks, delivery in Minsk - 40 minutes maximum diagonally from end to end of the city along the MKAD. in support of "we are not responsible" and other fairy tales about how hard it is for them to live.
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2
December 7, 2024
Delicious sushi. The set is big. Lots of fish. The staff is polite. The delivery is fast.
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1
January 4
I ordered a set of sushi. Except for the delivery in 45 minutes, it's a disappointment.... Sushi is tasteless from the word at all, incomprehensible filling, no taste... and they look unpresentable
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1
September 18, 2024
Disgusting attitude towards customers, rude administrator of the point on the Caravan, a stone slide.
They brought "expectation is reality"
She interrupted me all the time and did not allow me to explain the essence of the appeal, laughed in response when I said I would leave a review.
Sushi is small, the ingredients are stolen) we order the first and last time here.
Tom yam is sour, not the most delicious thing I've ever tasted.
I don't recommend it
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September 7, 2024
I do not recommend it! We arrived at Goretsky's address, 2 at 22.30. To put it mildly, the staff were not happy. The cashier deliberately did not approach the cashier, and when we began to leave, she began to dance... I had to go back to clarify the girl's name, but even then a refusal was received. By the way, the badge was also missing, which is a violation of the rules of trade. Sorry for the time spent.
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May 9, 2024
THEY TAKE ORDERS, WASTE YOUR TIME AND WHEN THEY DON'T HAVE TIME, THEY JUST CANCEL THE ORDER!
I made an order from the website on May 8 at about 23:15. The order number is 2156. The operator called back and accepted the order. He indicated a waiting time of 3 hours and even noted that they would try to bring it faster (haha). Viber has received as many as 2 (!) messages that the order has been accepted and the time when it will be delivered.
On May 9, at 0:56, a call, like, oh, you know, but your order didn't go through (yeah, and 2 messages in viber about confirmation and the operator's call were probably for fun, and how did you know that it didn't go through if you're calling now). And we won't bring you anything, we can only place an order and wait another 2 hours. We can't move in the queue either, just go to the stump. No coupons, nothing in response to the inconvenience provided.
CUSTOMER FOCUS IS BELOW THE BASEBOARD!
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4
February 15
We ordered the Unistar set. The quality is terrible. The sushi is obviously stale, like rubber. The seller has gone bad, plus the prices do not match the quality of the product.
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July 25, 2024
I ordered a tom yam, and they put some slops for 20 rubles in a plastic bowl, nothing in common in appearance or taste, two shells, one shrimp, and a couple of dead squid rings floated in some kind of liquid like from under a half-eaten weekly borscht. Are you serious!!?? And some old rice was put in a box, for some reason, but the appliances and napkins were forgotten ((To my disappointment, just words are not enough, the network has deteriorated unfortunately, I will now bypass it! 😡
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1
October 4, 2024
Disgusting delivery, we made an order, called and informed that the delivery would be within 2 hours, as a result, the order arrived only after 3 hours, no one reported the delay, we had to contact them several times to find out when they would arrive, terrible service, and the quality of the products is far from worth waiting for them for 3 hours
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November 4, 2024
Yesterday we ordered two sets of sushi for Yandex. I'm terrified, rice is generally terrible, salt is 0! There is no taste at all . Upset . I just count 100 rubles in the trash .
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1
November 16, 2024
The most disgusting sushi I've ever eaten. The quality of the products leaves much to be desired. I won 't order any more here 🤢
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2
October 11, 2024
I'm giving this place 0/10.
Ordered at 20:40, promised at 21:04 deadline, at 21:55 nothing was brought, they called several times to technical support, all operators are busy, no one answers in Viber, it is not possible to contact, delivery will arrive or not, it is not known
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October 29, 2024
we ordered a large set for the company, fast delivery, fresh delicious sushi
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1
October 10, 2024
Perhaps I will look for new sushi establishments! A complete disappointment. The total weight of the three ordered rolls, based on the information provided by the website, should be 790g. In fact, 761 gr. WITH PACKAGING! And the Philadelphia avocado maca rolls in the photo
of the site are wrapped with salmon by default. And in fact, less than half. The expectation and reality will be visible in the photo. Goodbye forever!
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March 27, 2024
Everything is very tasty, I decided to try a roll dog for the first time and did not regret it, this is one of the most delicious dishes that I have eaten. Sweet rolls are my special love, it's just divine, the delivery is very fast.
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1
February 15
These are the pieces of plastic we almost swallowed today, along with delicious dried fruits.. We ordered a King Kong set.. There is no comment, the evening is ruined..
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March 19
I'm still hungry! I placed an order through the website for delivery. IT's a PITY that Godzilla sushi is not working today!
During registration, they offered to pay extra for fast delivery in up to 45 minutes when paying online on the website. Paid.
After that, the call center employee called and offered to pay extra for the delivery. The employee reacted sharply to my refusal to pay extra. I had to refuse the order without trying your sushi. Once again, I realized that Godzilla sushi does an excellent job of delivering fast and convenient orders.
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October 19, 2024
I ordered earlier, in principle it was not bad, but today we were extremely dissatisfied. Besides the fact that the rice is not fresh, they also found hair and some glass in the sushi. It's terrible, we won't order any more here. We were also late with the delivery, but it didn't matter.
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August 3, 2024
Not competent operators cancel the order themselves!!! I made an order for the chernz app, they call me back. I couldn't pick up the phone, I didn't even sit down, and it's not always possible to answer, the operator canceled the order himself. And they didn't even send a cancellation message. I came for the order, but it's not there! That's how the workers are. And they only shift the blame on each other.
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November 16, 2024
The sushi is good , but we decided to check the weight of the sediment remained , even with the box underweight .This is a King set claimed 1,417 grams for a total of 1,375
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September 22, 2024
Good evening. Today we ordered two sushi sets on Partizansky Prospekt. When they were picked up from the pick-up point, arrived home and started dinner, they took out a long hair from each set.... What is this supposed to mean?... So there are no sanitary standards..?
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June 23, 2024
They promise to deliver the order within 1.10 minutes, and everything stretches for at least 2 hours. Great. Just when I started writing a review, a message came. View photos. They called at 23.00 and promised to deliver it within 30 minutes. They did not succeed in any way. To do it. It's a pity that now you have to pay for the order immediately, so you just wouldn't have paid in fact and returned it back. Eat it yourself. As a result, the order arrived at 23.41
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2
January 5, 2024
They constantly ordered in the Forest, brought delicious sushi for a long time and it wasn't so long to wait. But every time the quality gets worse, and the delivery is more and more expensive. 30p for delivery is generally 🔥 ..., but at the same time they take longer than before for free. They are always late and the quality of the drying suffers from time to time. Now it's easier to get out by car and fill up the car with this money, go to a restaurant like Ronin or Umami, than order sushi at home from Sushi House. I hope something will change sometime, but we will not order anymore.
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1
September 20, 2024
We ordered sushi in the amount of 64.98 and applied a promo code. The operator called back and did not warn that you still need to pay 10 rubles for delivery. We would rather add sushi for this amount and the delivery would be free. Autumn is a shame!
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September 17, 2024
We ordered Philadelphia avocado maki, Philadelphia Kunsei maki and Sakano maki rolls for dinner, the quality is just terrible and the taste is accordingly the same ... none. The color of the fish on the rolls is pale orange smoked salmon is salted (avocados are hard (do not chew) already spoiled 🫨
In the photo, for example, next to a plate with sliced fresh salmon (the difference is obvious)
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April 17, 2024
We were regular customers, we were disappointed
We made an order on 04/14/24 through buy cream, there are no complaints about the taste and freshness of the product (except for the size, before the rolls were noticeably larger)
The courier was 20 minutes late, it's not critical, but they didn't warn about the delay
The weight of the set is indicated at 1417g., an additional roll weighing 240g was also ordered, they decided to weigh it, the total should have been 1657, but the weight with the container was 1550g.(the scales are accurate, I attach photos for an example), the order is of course with a promotion through cream, but this does not mean that you need to deceive the client
There was also a sharp fragment in the rolls, I believe that the shell is from a mussel and scales from a shrimp
After describing the situation on Instagram, the establishments replied that they were apologizing, passed the information to the manager of the outlet and nothing else, although in fact they cheated on the money (very small, but it's a matter of principle, it's a shame)
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3
1
May 11, 2024
WAAAAAH! I didn't think you had a special offer: "Sushi with long dark hair"
I'm not the most fastidious customer, but I can't keep quiet here, so that there IS HAIR in THREE TYPES OF ROLLS?!
Guys, it's too much!
I understand that sometimes something can get in, but what I see now is terrible!
My order number is 87003.
If this issue is not resolved in the near future, I will contact Alexey Sergeevich directly!
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July 15, 2024
We ordered delivery yesterday. At 22.00, the courier arrived only 2 hours later. It was written in the set that there would be 2 kokals as a gift. The coke was not put in. When I called the number of cents, the admin said that they did not have a coke. I asked maybe then what kind of bunus will you give. They also took it away. Sushi is not delicious rice as porridge fillings are small. I won't order any more there
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November 11, 2023
sushi can be eaten (I would not say that it is delicious), but it is cooked quickly + points all over the city. I ordered sushi, the girl called and said that they don't do such things under my house, well, OK, I took others, came in 20 minutes and said that my order was not there. they offered to wait 10-15 minutes. all this was at 3 am, I refused ofc, you can make a discount on fatigue. in general, decide for yourself, I have drawn conclusions
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2
July 23, 2024
We went in and specified the waiting time. They warned that the minutes are 25-30. We chose the rolls and made an order. The girl said that they would try to do it faster and asked to look in 20 minutes. There are tables with umbrellas outside the entrance. It is very convenient to wait for the order. I was ready in 27 minutes. The rolls are fresh. Everything is very tasty.
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August 3, 2024
Terrible sushi was brought. The price was indicated. 45 was brought at a price of 60p. They are not tasty, you can see that they were ready for a long time, there were no sushi devices for sushi, these are sticks. In general, the child was not satisfied. Terrible place, the quality of the sushi is terrible.. Do not order sushi from this organization
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February 22, 2024
We always ordered rolls at the sushi house and somehow did not focus on the disadvantages, but! It's not the first time the courier has been late. The sauce was paid for, but they did not consider it necessary to put it. There was a big order+4 sets of sticks, but not a single set was put in. These are all different orders and each time there is some kind of problem. Yesterday, there was another disappointment. Since there are people in the company who are allergic to fish, poppies with cucumbers were additionally ordered for a large set. The condition of these rolls is shown in the photo.
The customer orientation of the operators is also at zero.
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June 22, 2024
I ordered delivery on June 8 , the order was clearly brought from the left in the photo not California , the manager called and promised to bring the missing position in the next order , delivery will arrive today , everything is always late , this is already the norm of things . Messages in Viber are deleted, before ordering 10 times, think if you don't want to spoil your evening
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1
October 19, 2024
Saturday night is ruined!
And not because they ordered one, but brought much less than the stated amount.
But because there is no proper response to the complaint
(at first they promised to solve everything, and then they stopped picking up the phone)
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1
April 10
I bought rolls at Zhukov44 Sushi House
The rice is always dry and the products are not fresh and underweight .I do not advise
you to take it there!!!
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October 27, 2023
good night, we made an order for delivery, which I would like to note:
1. the order was made at 0:45, they said it would be delivered by 3:06. It was already 3:20 on the clock, and there was still no order. We decided to call to find out what was wrong with the order, no one answered the calls, so we had to make another order to somehow get in touch. After that, we were able to contact the operator at 3:30, to which we were told that the courier could not reach us because the roads were blocked (it is not known which roads were blocked). After this call, we were offered a promo code for dessert, of which there are already 4 (due to the fact that each delivery is late), they said that the courier would be within 20-25 minutes. 3:45 there was still no courier, we called the operator again, they did not answer the calls again, so we made an order again to get in touch somehow. We were told that the courier would be there within 10 minutes and again offered a promo code for dessert. The courier arrived at 4:43.
2. I would also like to note about the quality of the product, as you yourself understand, the quality was so-so, even disgusting. The rolls were rolling around Minsk for 3 hours and constantly not in our direction. There were avocado rolls in the set, what do you want to say about it. last time it was bitter, but today it turned out that it was still flowers, today it is hard and wildly bitter, so the avocado rolls flew into the trash. As for the rice, it was dry, so it was impossible to eat rolls without any sauce.
The fish was falling apart into fibers and was absolutely tasteless.
Do you really think after this to pay off with a promo code for dessert, which no one got?
I will definitely come and leave a review in the book "complaints and suggestions". I think it was our last delivery from this institution.
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10
June 30, 2024
Disgusting. A meager number of rolls arrived for 80 rubles. The fish is thinly layered, torn, the rolls are absolutely tasteless, the rice is dried and hard, as if it is not seasoned with anything. They do not differ in taste at all. There is nothing to say about cutting and sizes, everything is of different sizes. This is the first time I have come across such tasteless rolls in Minsk. It's a shame to get it for that kind of money.
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September 27, 2023
Polite staff. Fast service. A large selection of rolls and sets. Reasonable prices. Everything is fresh and delicious. Only pleasant impressions remained.❤️🔥❤️🔥❤️🔥
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2
September 2, 2024
I ordered sushi, worse, I haven't eaten yet. Rice is like porridge and sour, the rolls are twisted so that everything falls apart, it felt like Zoya the cook was cooking. curd cheese is sour, fish and shrimp are tasteless, just bland. 60p in the trash, in the same place as sushi, the evening is ruined, the child is upset.
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1
April 27, 2024
Sushi is beyond praise!!!
But delivery🤬🤬🤬
I made a pre-order a day before, called the delivery service, and specifically stipulated the deadline for delivery.
I was assured that the order would be completed on time.
It seemed that I had foreseen everything.
But, I was wrong(((
The order was delivered exactly 20 minutes later than the agreed time.
What was critical for me!!!
The value of the product for the consumer consists of a simple formula:
product + service.
Everything is fine with the product, but the service 🤬🤬🤬
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1
January 23, 2024
Despite the promise of a long delivery, Yandex delivered it quickly enough (even though it was late Tuesday night). Fresh and delicious, but I take off 1 star as an offer: no matter how much I order sushi in various restaurants, at least soy sauce is reported along with the order) He was missing. I understand that this is not an obligation of the restaurant, but it would be more pleasant and familiar)
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October 17, 2023
I read reviews and don't understand... I have been a regular visitor for so many years. Sushi is always delicious, but there are just awesome! Sushi house on derzhisky 104, you surprised. We took the sushi and can't eat it! Huge, delicious, tender, lots of cheese. I always order Philadelphia and Canada, today's ones are just awesome. Thank you very much!
It is worth noting that today our order for the promotion, that is, the quality does not suffer at all even on the 1 +1 promotion!
We didn't have time to take a photo of the entire order, I'll attach what I have😁
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7
January 23
We ordered a Godzilla set, everything is falling apart, small, they look like rice with stuffing, I do not recommend this institution
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1
February 16, 2024
A few days ago, we ordered a pre-order set for February 14, indicating the delivery time at 20:30-21:00. The operator called back, agreed on the order and waited for him with a calm soul in the evening of the 14th. It's already 20:30, 21:00, there is no order. I'm trying to log into the app to track the order status-it doesn't work. The site is also "laid down". It is clear that there are a large number of orders, I think I will call the call center. And there is a failure, it is not available, you call other numbers-the same thing, they are not available. As a result, the order was not delivered on the evening of the 14th, we went to bed, upset by the spoiled evening, in the morning at 6 o'clock I got through to the call center. The whole answer to the question where is my order-sorry, it is at a retail facility and was not delivered due to a large number of orders, although a pre-order was placed. They offered to bring it the next day on the 15th, at first refused, so all trust was undermined and I did not want a repeat of history, but then agreed for the sake of interest to see what would arrive. When asked if something would be expected as an apology for an un-delivered order, they eventually gave a promo code for mochi in another restaurant altogether. The question is, why do I need your promo code? By the way, Seth arrived half out of unleavened rolls and 15 minutes late.
I don't want to order anything more in this place, and the management, if there is no way to make and distribute pre-orders, then it's better not to run them at all than spoil people's evening.
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3
January 17
We ordered a triad set. It was the most terrifying experience, the fish is full of bones and under-salted. It feels like eating raw fish.
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1
September 27, 2024
The most tasteless rolls I've ever tasted. Everything is bad - from the freshness of the ingredients to the twist. The rice is hard, the fish is "smelly". We tried one at a time and the rest goes into the trash. It's better not to cook at all than this.
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January 21, 2024
we ordered sushi at ~ 3:30, they said that the waiting time would be about 1:50 hours, well, that's okay, until they cook and bring it, it's already at 6:00, and there is still no order, although 2:30 hours have passed, well, 10 minutes of delay was still possible admit it, but be 40 minutes late.We called to clarify where our order was, the girl said that they would bring it in 15 minutes, well, okay.As a result, another 40 minutes pass, we call again, they say that they will clarify where the order is at the moment and will call back, they did not call back.The order status after the second call changed again to "preparing", and the courier himself was located on the map near the Diamant shopping center, which is 30 minutes away from us, which shows that the courier was changed, because the map showed a different location exactly 5 minutes later, and at 7 a.m. the long-awaited order was delivered.According to the map, if anything, the courier traveled all over the city, but for some reason he ignored only our address, as I understand it, although the map showed that he was very close to our house several times.
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4
February 17
Everything is fine. It was delivered on time. It was very tasty.
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