A great place for a family vacation in winter! Rooms with fireplaces, warm water in subzero weather. The chic restaurant "Gorny". One of our favorite places is a 40-minute drive from the city. Mountain air is an additional plus! I recommend.
It's a great place to relax, I liked everything. Clean, the staff is polite. The only trouble was that not all the showers were working and I had to wait in line for a working shower
We were in the complex with my family in July, I liked it, the pools smell strongly of chlorine, well, that's understandable, people are different, and hygiene is the same. I also liked the sauna with a steam room, but it was very cool, after the law on food came out, you can go in with food. In general, we had a good time, but in winter it is certainly a different vacation, and if you get there when it snows, it's a separate fairy tale
The pools are not bad, the bath complex does not match the description at the entrance: where herbs and essential oils should be - ordinary dry steam, steam supply is not every 15 minutes in those places where it is indicated, but in general it is not bad.
As for the kitchen, it's a complete failure. They were culturally seated at a table, handed the menu and forgot, just forgot and scored, waved their hand, attracted attention, completely ignored by the waiters. I am extremely disappointed, this moment ruined the whole impression of the holiday. I think managers should pay attention to this, waiting for a waiter for more than 20 minutes is detrimental to such a popular and attractive place.
It was great, the air, the fish, the children fished, you catch for free, then you pay for every fish you catch and they fry you on the spot, it's already paid))
A great place to relax. My family and I enjoyed our vacation. The water is warm, you get into the water and you don't want to come out. I recommend it to everyone.
It's a very atmospheric place, I recommend it. There are several pools, jacuzzis with different water temperatures. And also very cool baths: Russian, Alpine, Japanese, Oriental, etc. And also on the territory, you can eat, drink and have a good rest. I really liked it, I recommend it!!! 😉
The location is in a mountainous area. Heated pools. A large number of baths to choose from. Perhaps that's all the advantages. The food in the cafe is expensive and not tasty. The toilets in the changing rooms are just terrible. People are always like on parade or in an anthill. I got there a couple of times in the evening in winter and it's still crowded.
There are too many people in the summer heat.. Literally not crowded. It is necessary to limit the entrance. Small pools and fonts are teeming with vacationers and are not very clean. There are not enough sun beds in the shade. Instead of relaxing in nature, you get an uncomfortable rest in the crowd and bustle for decent money.
Hello everyone !
In order , everything is very bad , starting from the cost of 12,000 tenge per person .
The horror of all surpassed .
There are two ladies at the entrance through the turnstile , probably the controllers are sitting in the phones and burping , yes yes . Why are you there at all ?
Further , in the locker rooms there are no hangers in the lockers , in most .
In a cafe , the floors are dirty , reusable plastic glasses are served under the Coca - Cola drink .
It will be paid only through a transfer , the receipt is not provided . The QR code doesn 't work .
The Russian bath is closed because there are few guests .
Of the good news , only the Scandinavian bath and the steam room Rustam .
On the upper platform between the glass buildings , the waiters , probably from the fact that there are few guests , a lot of free time , kick the ball . In general , I am very surprised how the SPA center has fallen , in terms of service , cleanliness . And the prices are generally a separate story .
Yes , there is no Pavement , everything has withered .
Conclusion, I do not recommend visiting this family recreation center.
The date of the visit is September 25, 2023 from 17.30 to 22.00.
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Татьяна Савельева
Level 5 Local Expert
May 28, 2024
This is a place to relax, socialize and spend time. Maybe sunbathing or swimming with children. If you want to steam specifically, it is better to choose another bathhouse, which, by the way. There are many in Almaty. The pools are not very clean, 2 steam rooms did not work. Perhaps the repair work is not yet in season.but in general, it's beautiful around and at least once-but it's worth visiting.
Great view of the mountains. A large, beautiful territory. Almost everything needs to be updated, it is clear that they save on everything. The steam with ice in the Scandinavian steam room is gorgeous))
A wonderful place to relax and unwind🔥🔥🔥
There are a lot of baths nearby!
The water in the pools (there are a lot of them, of different depths, the water is clear and warm) is heated.
Polite staff!
The beauty is indescribable🎄🔥🎄🔥🎄
A good vacation near the city, in the mountains. The atmosphere is a bit old, but there are a lot of young people and excellent baths. The hottest Scandinavian, another cool Russian. I recommend it!
If you want to get a negative impression of your vacation, then this is exactly this place!!!
Starting from an incompetent administration that cannot bill correctly, making mistakes in the terms of stay, full name, prescribing incomprehensible people in the bill, and to correct mistakes you need to remind the reception every morning and evening. And they broke the record of all records - it took 4 days, with a room stock of up to a maximum of 70 rooms for the entire hotel.
And in the sequel, you will get a super room in which disposable cutlery and these are only teaspoons, no refrigerator, decorative hood, cold coil, obsolete furniture, and the most interesting thing IS TO TAKE a SHOWER - THIS IS a QUEST, it is not possible to adjust the water, it instantly goes from icy to boiling water, you talk about it, yes We'll decide and we haven't done anything in four days.
And all this pleasure for only 50,000 tenge per day as of June 2023.
Well, what can I say, tau spa is finishing off the last resources... It feels like the last juices are being squeezed out of the complex, without investing anything. Until recently, the waiters accepted payment by transfer to Caspi! What checks, I beg you. The price tag for everything is stupidly *2 from city prices.
Beer "Barskoe" is not even beer, it is a spoiled product that turned sour yesterday.
The Russian bathhouse has been under repair for six months.
In short, it's better to go to Timothy.
We bought a passage to the VIP area, but 6um said that there are a lot of people there and you can't go in yet. In fact, there were only 5 people there and we could go straight to the VIP. They also steal all the time. On our last visit, our slippers and bathrobe were stolen. There was also an incident with phone theft.
We did not like the treatment of the administrators, the rooms are not comfortable. The administrators are very rude. The rooms are not cleaned during the day. We went out in the morning and returned in the evening, horrified by what we saw. The administrators went to complain, instead of apologizing, they pointed out to us that we should have reported the cleaning of the room and left the keys, although they themselves said that we should take the keys when leaving so that taxi drivers could stop by (without a key there is a paid check-in). Okay, they didn't even take the dishes after breakfast. The administration said that the restaurant is responsible for the dishes. We turned to the administrator of the restaurant "Gorny", the restaurant administrator also began to be outraged that we had to inform them. In the end, no one apologized. In complete disappointment, on the second day after breakfast we moved out, with two more small children, and rented a hotel in the city center. It is twice cheaper and more comfortable. For such prices, service, maintenance and handling 0% is not worth it at all. And by the way, the restaurant's food is not delicious either. Breakfast is the same thing .
The houses are cozy. The administration saves on small things, does not even change disposable slippers if you stay for a couple of days... The pools and baths are excellent. Restaurants are expensive. I recommend it for recreation.
The pools are clean, and so are the changing rooms. With the new drawers, they made it very convenient! The only thing I didn't like was the kitchen. The salads are not very good and the khachapuri was brought completely raw. If there was a good cafe and not such fabulous prices, they would come more often, otherwise they would have given 5500 for a can of lace
A large selection of saunas and baths, many pools with different temperatures. Gazebos and sun beds in the beautiful bosom of nature. Delicious food and drinks
I really liked it, the only thing is to come to the opening when there are fewer people. The water really has medicinal properties, it even tastes sour. We were in March,
I haven't been for a very long time, it turns out in vain that everything is still cozy and cool, reasonable prices for the kitchen, and there are not very many people, even on Saturday
A great place where there is everything you need to relax body and soul, swimming pools, sun beds, baths, hamams, fonts, for a reasonable price.
The only negative is the cafe. Prices are like in a restaurant, and the level of service and customer orientation is low! But the food and tea were delicious. Thanks to the chefs. That's why I'm betting 5!
They forced me to buy swimming trunks, because you see, my husband's swimming trunks do not fit their standard!Okay, I bought it!But is 5.5K swimming trunks OK?!It gets worse and worse every year!
The nature is gorgeous, this time we visited the Georgian restaurant Avlabar, the atmosphere is pleasant, the service is pumped up. The kitchen is delicious, there is a play area for children
Unfortunately, the situation is getting worse every day. Not all baths are open (day off). And from what works, it works for half, the baths are cold. Except for the Scandinavian one (updated), which is not possible, all the shelves are nailed up (the caps are out, it burns) plus someone thought of hanging reflectors over the stones.
The kitchen has become worse and more expensive by half or even two times. It's a pity, of course, that they stopped monitoring everything.
Excellent rest , reasonable prices , only on weekends it is impossible to have a lot of people, it is not comfortable, and the service as usual leaves much to be desired.
We arrived, as a result, half of the complex does not work, the money is the same. So at the same time, neither on the website nor on social networks it is written that half of the complex has broken baths. We wasted our money on a taxi.
I do not advise anyone to use the complex with such an attitude
I advise guests of the southern capital to visit this place, you will not regret the delicious cuisine, very shish kebabs and meat are cooked just to be stunned 13 saunas that are not similar to each other are fabulous clean and for children
3 baths are under repair, the prices for the kitchen are crazy, a stick of barbecue from 3000 tenge, the waiter service wants to be better. The pools are clean, the baths are really unheated. I was with two children, this event cost 90,000 tenge. In general, we rested well, but the sediment remained. Next time I think hard, do I need it for this money?