The service is excellent! The staff is very polite and qualified. The food is very tasty in the restaurant. A large landscaped area, it is very pleasant to walk, the rooms have comfortable beds and bed linen. There is an outdoor pool and a large indoor pool, there is a children's pool, a large selection of spas and various types of massages
I really enjoyed my stay at this hotel. Excellent staff work, clean rooms, delicious breakfasts and dishes in restaurants (there are two of them), not a large but cozy area. In general, everything is fine, except that the prices in restaurants are biting.
Everything is fine in the hotel, the rooms are clean, cozy, the bed linen is snow-white. Breakfast is beyond praise, everyone will find their favorite dish. Wonderful swimming pool and playground.
I liked everything.
I will visit whenever I have the opportunity.
It's a pity that the staff is sometimes unresponsive.
Overall, the place is good for your money
The service is based on the staff, the staff at this hotel is excellent, but there are very few of these guys, they work hard, by the end of the shift they communicate with the dies
A Wonderful Hotel. Fresh rooms, well-maintained territory, excellent cuisine.
There is a SPA. The pool is class - free of chlorine. The hammam is gorgeous. The place itself is magnificent. Nature is divine both in winter and summer.
Everything is fine, expensive- but worth a visit. The spa is gorgeous, the pool is a sauna hamam, a nice yard for walking, the lake shore, a good breakfast
The hotel is in a good location near the lake.
Trained staff who did everything to make the stay comfortable.
Breakfasts, lunches, and dinners were included- varied and delicious.
Nice SPA area.
I had a vacation in May 2023 with two children. Everything was fine and wonderful until they caught an intestinal infection. Of the 4 days, 1.5 days the children suffered from stomachs. The administration claims that once a month they are tested in the kitchen and in the pool and everything is fine, but alas... We ate only at their place and swam only in their pools. The territory, the service, is at the European level, but there are questions about nutrition, the range of dishes is lame, and the taste too.
The service in the cafe there sometimes you need to ask for a menu and wait a long time the food there is delicious but the same thing the territory is beautiful 😍 the rooms are good in the morning when you have breakfast they are cleaned the indoor pool is just awesome and the outdoor one is also good
One of the best hotels in Borovoye. We had a rest in early January, we liked everything very much. Lunch and dinner can be ordered in advance when booking. The food is delicious. The spa is excellent, the whole family is very happy 😍
The hotel is chic, the cuisine is delicious, the staff is helpful. The rest flew by unnoticed. And the hotel provides everything: swimming pools, gym, night club, children's area, cozy lobby, and the territory is planted with beautiful plants.
We did not live in the hotel, but we were on the territory. You can take a walk on the territory of the hotel until 23.00. If you want to swim in the pool, pay 20,000 tenge per person and swim as much as you want. There are a lot of places to relax, gazebos, a fountain, a playground, a gym corner.
Impeccable service. The doctor selected the necessary procedures, the latest equipment, very qualified medical staff. The food is organized at the highest level. I plan to come again for 10 days already!
Beautiful nature all around. The hotel has a swimming pool, sauna and hammam. You can rent a bike and go around the beautiful places around the lake - there is a path.
Delicious breakfasts, a spa complex with a swimming pool and a hammam, everything is great! If you also include transfers to Abylai Khan's glade , it will be even better 👍🏻
There is a discrepancy in the booking information, you book, and you are taken somewhere to the backyard - the room turned out to be in an additional building. This is not written in the description of the room, the only landmark that is there is a view of the pool. Being at this hotel for the first time, I had no idea where this very pool was located on the territory, and even more so I did not know about the presence of an additional building.
Upon arrival, I was unpleasantly surprised that we were taken from the main building to some two-storey building on the territory. I had the feeling that I had booked a room not at Windham Garden, but at some nameless hotel. I settled here in winter.
The room is cool, the wind blew out of the window at night, only the air conditioner in the 30° heating mode saved.
Also, the room stank, the same stale smell was in the entire corridor, the bed linen also did not smell fresh. They refused to move us to the main building, only for an additional payment of the full cost of the room. But if at the time of booking the price difference for standard rooms was from 5 to 10 thousand, then I was offered to pay extra according to the current price on the day of check-in - the cost of the day was more than 2 times higher (at the time of booking - 57.5 thousand, at the time of check-in - 126)
For breakfast, lunch, dinner, a visit to the pool or SPA, you need to get dressed, stomp through the territory to the main building, and then go back, the route from the main building to the building is attached to the photo. In winter, walking down the street from the pool or SPA to your room is a great feeling.
I would also like to mention the kitchen, price and quality do not correlate in any way, the choice is very meager - everything that can be offered to you fits almost on one A4.
The service is good, the staff is friendly, the food is average, the territory is large, there is access to the lake, the rooms are clean, it is very hot in winter, the batteries are not regulated, the pool is warm, only the heating saves the hike, the playground is good
I liked the cozy room and the mountain view. There was still no smell of cigarettes anywhere, I really liked it. A clean swimming pool. Beautiful territory. But the seats on the great ones..... still hurt. The breakfast is delicious and varied.
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1
Мм М
Level 5 Local Expert
July 13, 2024
A wonderful place, very clean fresh air, beauty, lake, forest and good people, a very good place to relax, I arrived from Russia 🥰
I can say that there is everything for relaxation here. Swimming pools, inside, outside, also heated. Private sandy beach. SPA. Playground for children, children's club. A great breakfast. Perhaps the best hotel in Borovoye.
I liked everything! Compared to last year, it has become much more frequent! I am happy and had a great rest, what nature and air cannot be expressed in words! Super!