21vek.by
804 reviews
November 26
Good evening!
With the store for 21 centuries.Bai has known them for a long time and I am their regular customer.
The store is good, all controversial issues have always been resolved simply.
But the last order really destabilized me in terms of respect for the store. I ordered a tennis table, and I did not monitor the prices for them. I have developed trust in the store in terms of goods and service for a long time.
The price of the table when placing the order was 1,218 rubles RB. Unfortunately, the order was late for the birthday delivery.
And then the question arose about ordering a similar product in another online store.
But here's the main question.
After scoring a table model in the search engine and starting the search, GOOGLE gave out that such a table model is worth 21 centuries.buy 827 rubles.
By clicking on the link, I was convinced that the price really became 827 rubles instead of 1218 rubles.
To say that I felt cheated is to say nothing....
I understand that the market is a place where one sells and the other buys. But the price of the issue is not 5 rubles.
There was a very unpleasant aftertaste.
I will no longer recommend the 21st century store to my friends.buy
And I strongly recommend everyone to think ten times about how to place an order here, having previously looked at other Internet sites.
Thank you.
See original · Русский
5
December 2
I am observing the degradation of this store. Previously, they worked clearly and quickly. Now they behave like bullies on the market. The main task is to sell the product and write a warranty of 1,2,3- 100 years. If you apply under warranty, this is a cap. My story is similar to all the negative reviews written. Can the 21st century disperse your contact center, which does not help in any way, or is it the installation of the management to work like this? Special greetings to Tatiana with a memorized phrase, we will call you back within 10 days. Hello to Elena with a phrase and what questions do you have for me. Sure you're moving along the road. That's the explanation for your degradation. I looked at the accounting statements for 2023. Goods began to be sold many times more, loans were accumulated, and staff costs do not show such an increase.
See original · Русский
4
December 12
The amount of purchases on only 1 account is more than 15 thousand. Previously, they always chose the 21st century for customer orientation. But apparently they decided that now the reputation will work for them and they will be the kings of the market... We bought a vacuum cleaner, 3 days to check... It doesn't work, it gives an error code! But the store refused to accept it and asks that I take it to the shopping center myself and document that it does not work. The absurdity of the god level!
To my indignation, I was informed about 3 days:
In our store, for your convenience, 3 days (the first day is the day of purchase) are given to check the appearance, configuration, and identification of defects. Do not test the product.
It's literally true! Do not test the product! How I was supposed to check without including and why the fact that it does not work is not a defect was not explained to me...
If this attitude is now towards regular customers in this now apparently sharashka, think about whether it's worth contacting!
See original · Русский
November 19
All the bad reviews here are true. And all the good reviews are fake. I also ran into a maintenance problem. People don't buy equipment here. You may regret it later. I handed over the printer and the courier turned it over, which violated the rules of transportation. The store refuses to replace it, despite the fact that in the future the printer may burn out because of this. Their couriers do not know how to transport the goods correctly, the call center staff cannot give any information and do nothing at all except consult, from what they said, most of the information was a hoax and for two months they cannot resolve the issue. All this time, the printer is traveling it is unclear where and in what condition. You need to wait up to 10 business days for calls from the claims department. It is impossible to contact the higher management. Do not spoil your nerves and do not buy equipment here.
Initially, when I asked the store what to do with the printer, the operator did not even ask me when the courier could arrive and set the time herself. And when the printer arrived from the service center, they sent me an SMS that I saw a day later by chance that the courier would deliver the printer to me and the date and time that they decided themselves, but they didn't even ask me. The service has become worse than ever. I will avoid this store and advise all people not to contact them.
See original · Русский
5
2
August 16
The PVZ on Tronstenetskaya is something with something. Words cannot describe it. Firstly, the entire entrance and approach to the PVZ were dug up and rummaged through - heavy road equipment drives right at the entrance, barrier tapes are stretched everywhere. And such a picture has been going on since the winter of this year. It is very problematic for those who drive up by car, and for those who, like me, walk, it is generally trash. I got to this PVZ through some fierce mud, piles of garbage and drunken workers who dug the ground there without stopping.
A good and clean PVZ at the Station in Centropol was closed for some reason, you have to order at Trostenetskaya, and every time it bombs from how uncomfortable it is to get to them. Not even a single transport goes there, unlike the closed point at the Station. There are only garages, a hundred, stray dogs and an abandoned Motovelo factory in the area. It's a very hot place.
About maintenance and service, too, in one word - game. In times of all sorts of ozons and the World Bank, where the goods can not only be opened, despite the factory packaging, but also touched and no one will even raise an eyebrow crookedly, here, in the 21st century, figs to you, as they say. If it's packed, you can't touch it - just look at it. A badge, it would be nice if they also attracted a humane price tag. But no! What's the point of ordering anything here if the same product is one and a half times cheaper across the street in OMA? I ordered small things for the bathroom, I was not too lazy to clarify on the OMA website - and indeed the same product turned out to be cheaper.
And no matter what you order, everything comes in some kind of dirty and dirty, as if someone used it and handed it back. I now order all the power tools from other stores. And it's cheaper, and marriage is not so scary.
See original · Русский
8
1
October 1
Disgusting service. When everything is good, then it's good. As soon as an emergency situation occurs, the "face" of the company and the true attitude towards the client are immediately visible. My product has been in the store since last week (approximately on Friday, September 27, it was picked up from the service center) and the nearest delivery is offered when it is convenient for them, not for me. Moreover, when the item was brought from the service to the store, no one even contacted me, I only found out about it when I wrote it myself. As a result, my item has been in the store for almost a week. No one from the service department contacted me during the day (they have such a "queue"), nor from the management. Just an "amazing" attitude! If it is possible to buy in another store, it is better to buy in another store than to get such a "service" later!
See original · Русский
14
4
November 26
I want to express my deep gratitude to the guys from 21vek who delivered me an 86-inch TV on Bogdanovich. The TV turned out to be too big and could not fit in the elevator, but the staff did not leave me with this problem. They waited for the elevator operator, and together we coped with this difficult situation. It was a real adventure!
Thank you so much for your help, patience and responsiveness. Such a service deserves the highest ratings!
See original · Русский
October 28
Very cool service in the company, this is not the first time I have come across a return under warranty, I did not know that everything could be so simple and without unnecessary bureaucracy.
I bought two water leak sensors in the store. One of them for some reason began to live his life, wanted to switch off, wanted to turn on.
In the application, I wrote to the support chat at the weekend, asked to attach the purchase data, a day later confirmed the replacement, and a day later they brought it.
See original · Русский
1
3
November 7
On 06.11.2024 at 20:20 an SMS was received: Order 316.298.149 will be delivered on 07.11.2024 from 12:00 to 12:50.
Taking a day off at work, since it's my working day, I was expecting the order to be delivered.
07:11.2024 at 11:50, manager Alina called and said that there would be no delivery today and offered to choose another day. There are no clear reasons. You just have to worry about the uncoordinated actions of managers who did not deliver the order on time.
The chest of drawers is not a seasonal product, which may have problems with delivery. Very unpleasant impressions of working with your company.
I had to worry.
See original · Русский
4
2
October 6
Terrible service! We ordered a smart watch for a child, they did not arrive working, did not contact the application and none of the SIM cards came up to them, we tried 10 different operators and tariffs, they write the same thing, insert a valid SIM. The 21st century has already taken them to the service 2 times, the service center where they were given is called MobiLab and they claim that they work (hours), but when they are returned to us, they come in NON-WORKING condition. They don't want to return the money. The deadlines for returning the goods are delayed, allegedly it is impossible, they give 3 days for verification, then they say that once the goods were at home, it means they are used, and we send them to the SERVICE, and then we return the money, but this is all JUST TO FOOL YOU, since 14 days pass by law during this time for which you can give up the watch, and then you will definitely not be able to return it. the money should be returned immediately and without service, since the goods for verification were met all the deadlines (3 days that the 21st century supposedly gives) and the goods were not working, they deceive PEOPLE AS MUCH AS THEY CAN.
See original · Русский
7
1
July 17
Once again, I make sure that you need to immediately insist on checking the quality of the goods, and not within 3 days, as the couriers insist.
Almost two months ago, I ordered a battery trimmer Huter GET-20-2Li (70/19). As always, we were given 3 days to check it. On the same day, we tried to mow the lawn (As a result, for ten minutes this "miracle trimmer" chewed and mowed the grass, but did not mow in any way.
On the third day, a refund was made... As a result, after "testing" it, they announced to me that the trimmer was working(. To work, he works: it turns on, makes some sounds, but does NOT mow the grass. I did not agree with the examination and asked for a refund or a replacement product. I was refused.
I really regret that I did not immediately check this wonderful technique. Now I will go to court and do an independent examination.
See original · Русский
13
2
July 15
The worst of the stores, it's a pity that only my employees can judge. On June 4, I bought a lawn mower (not cheap), I chose delivery, but it turns out to be paid) although the amount is almost 1500.00 rubles.))). On June 25, I repaired it already, it was only at the service center on 06/29 and after that it disappeared, I myself collected all the information about the location of my mower. I called the service center myself, on 08.07 they have already sent an invoice for payment, but the 21st century did not see this invoice until 11.07. today, on 15.07, there is no information on the return of the lawn mower, they postponed the call to 18.07. soon the summer will end!!!and they will still do it. Lawlessness .
The terms of repair are not guaranteed for them!!! They can do this for a year. We've settled in well.
See original · Русский
12
3
October 24
I ordered a ring, the weight when ordering was one, in fact, another was brought. I was at their pick-up point, they confirmed that the weight did not match. I left the first request for a refund, it was refused after 2 weeks. Then I left the second one and 20 days passed and as a result they said literally "that we made a mistake, but we will not make a refund."Your lawyers are great, let them learn the laws... I sent a claim with a refund to the legal address and indicated that I would go to court, a period of 7 days to resolve the claim. As a result, the deadline was overdue and then I contacted the consumer protection agency and on the same day they called that they were ready to make a refund. Oh my God, 50 days after I opened a refund request for the first time and they didn't even apologize. But we will charge nothing more, this is a matter of principle. From this lesson, I found it useful for myself and probably for others too: if by law you know that you have to return the goods, it is easier to send a claim to a legal address, the decision period is 7 days. You can wait a very long time for a response from a refund request via the 21st century website.
See original · Русский
5
December 3
I placed an order on credit through a bank and, to my surprise, I did not receive confirmation from the 21st Century company for almost a day. In this regard, I called the sales department and talked with a specialist named Philip. This conversation has become a living hell! Throughout the entire dialogue, he persistently convinced me that the delivery of my goods is possible only on January 12th, although today is only December 3rd. The reason for this, he called the fact that I have a custom kitchen in my order, but besides it there are other products in the list. He convinced me that it was impossible to divide the order.
Philip offered two options: either wait or cancel the order. I reminded him that the order was placed on credit, and I couldn't understand how he imagined it - the cancellation of the loan. His manner of communication left much to be desired — he spoke with obvious arrogance and mockery, as if he was trying to make me look like an idiot.
To be honest, I would never allow such "sellers" to customers.
When I asked to transfer the call, he refused me.
I called again - I got to the lending department to a wonderful girl, Anna. She explained everything to me in detail about the order, said that we could share it and with her we approved the delivery dates of the first part of the order.
I am very glad that when I called again I got to such a competent specialist and was able to solve all the issues in a couple of minutes!
See original · Русский
August 9
The right PV in the right place - convenient location, excellent service, polite and professional staff, I would be happy to recommend.
See original · Русский
1
5
October 11
I used to trust this store, but in vain.
Order 260.288.812:HOMSair DW65L dishwasher.
The warranty application was sent on 18.09. The car was picked up on 26.09.
At 10.10 am, nothing is known about the fate of the car. The support service suggests waiting for the call for another 10 days.
I tried to leave a review on the store's website. They called back very quickly, or it was a coincidence. They said they would clarify it in the service. And silence...
the review was not published.
Today at 11.10 a.m. I called this number myself. Again, no one knows anything, they are fed breakfast. Some excuses about the workload.
There are enough funds for a whole department of "football players", but there is no normal service within the framework of the legislation.
They refuse to provide department phones, allegedly there are no incoming calls.
I do not advise anyone to contact this dubious office!
See original · Русский
3
1
September 22
I ordered rubber for a motorcycle in this store.
Delivery was promised in 4 days, justifying their delays in every possible way, 5 times, 5 TIMES! we postponed the delivery, as a result, the wheel arrived before me 2-3 weeks later, which did not suit me at all, well, okay... I said that rubber is needed for 23-24 years of manufacture, no older!
The operator told me that ALMOST all of their tires are fresh, just these years...and what do you think I see on the rubber brought to me?
it is 2021, I am not satisfied with this, I refuse this wheel, a spoiled mood, 2-3 weeks of waiting for this wheel, a lot of postponements of delivery, and they give me a whole 7% discount promo code for the next purchase! Very cool, do you really think that you will be willing to contact after this?
Terrible, disregard for customers.
I've never written reviews, but so that no one would fall for such nuances, it's better to let them know)
See original · Русский
5
August 19
Disgusting service! The delivery of orders is constantly postponed!! Recently, all orders have been rescheduled several times. Everyone was patient. But the last one was urgent! The delivery was postponed without warning on the day of the scheduled delivery! Although the day before I received a message that the delivery service had already accepted my order. No one calls and warns about the postponement or problems! The "specialists" in the call center can't help in any way. They only announce the new delivery date. I can see it in the app myself. I need a collar for the dog due to an injury. If you can't deliver the goods, warn me, I'll look elsewhere!!
See original · Русский
6
1
November 3
If you need a company that doesn't care about its customers, place an order in the 21st century. At first, we offered paid (!) delivery at a time that is convenient for the company (Sunday 3.11, 8-11 o'clock). There is no delivery. I'm calling — and the 21st century has arbitrarily postponed the delivery time from the weekend to the weekday! At an inconvenient time, without any warning. I changed my plans for this delivery, I didn't carry heavy things. As a result, I was left without delivery. The representative of the company, like a parrot, repeated the same thing — the product was missing. So what was the problem to WARN about it IN ADVANCE?? I would have ordered from another company long ago! As a result, they offered me a weekday time, which is inconvenient for me — and I will still have to pay for delivery. And the right product weighing several kilograms had to be urgently searched in nearby offline stores.
Conclusion: do not place an order in a company that does not care about the customer, they will cancel your order and will not even warn you about it.
See original · Русский
1
1
December 25
The attitude towards the client is disgusting, the promotions are made on your knees, you buy something profitable with the promotions, then the order is canceled and they say there was a technical error !!!
1) the game came out, in the 21st century application, there I received a 20% promo code for Evolution technology.from the Evolution technique, it was possible to apply a promo code to only 5% of the product and then the discount was 10%, I called the operator and asked what was the matter, they told me to write in the 21st century, I wrote, they said that this could not be, and the promo code was up to 20% after I showed the screen, they said that it was those.We made a mistake and threw off four products with a 20% promotion, I think it's okay, I didn't want to buy it that way, the game gives a promo code for 5% on all products, the promo code does not apply to all products.
2) literally three days later, they have a special offer again, up to 70% off, I found MOTUL oil for 14p when it costs 49p, I ordered 7 bottles of 1L each, after three hours the order was canceled, before that I called the operator, asked if everything was okay with the order, the operator said that everything was fine Great, the order will arrive on the 29th. After it was canceled, I called back, asked why the order was canceled, after a minute of silence, they told me that it was a mistake again, these people could not be held accountable for misleading the customer!!!!!
No one offered anything in exchange, they just said they had a mistake, one excuse for all ages.)
See original · Русский
December 3
The warranty repair (replacement) of the product exceeds the statutory period of 14 days. After this period, it will be you who will call and find out what has been decided on this issue. They do not care about this in any way, the answer will be that the service center has not yet given an answer, and they probably have not heard about compliance with the law. And yes - the same review on the site will not be allowed to be published.... guess why ...
After all, the goods will finally be delivered to you...but from the second time, without notifying in advance, and you will sit and wait all this time...You don't have anything else to do...And then they will bring a defective one...Bravo! There is no worse service anywhere!!!
See original · Русский
1
July 6
They sell low-quality unusable equipment, and then you are 1 on 1 with a problem. The service center does not see any problems. And if the service center concludes that everything is working properly, then the store does not take the equipment back. Some kind of mutual responsibility is simple. The Kitfort blender does not do what it should. He turns the knives at the bottom, and this is about 2 cm from the bottom (see the video), all other products remain untouched. The result: the money has been paid in full for the product, no one sees any problems, and the buyer is without money and without a blender working properly.
But, I'm sorry, just because he's spinning doesn't mean he's doing his job.
Complete frustration from the store's attitude to the customer and from the purchase.
See original · Русский
5
1
October 7
I bought a ring in August in Minsk, when ordering on the website the weight was 0.85 g, 0.8 g was brought. I came to the 21st century point on Surganova 47 where I was confirmed that the weight of the ring does not match the order. I left a request for a refund the next day. After 10 days, the courier arrived and said we were taking it for repairs (which one?), then they realized that repairs were not needed and they would make an exchange. I don't need an exchange either, as a result, the application was closed without even agreeing with me. Then I opened the refund request again and described the situation in more detail, I also called them about it 10 working days have passed = nothing, then they call a couple of days later saying that you should have been told that the weight on the site is not official for the ring, i.e. the characteristics of the goods in your order may actually be different the case. No one told me about it, not a word about it on the website and on the receipt / warranty card, as a result, another week of waiting and there is no more information, wait. Oh yes, in the process of reviewing the application, they changed the weight of the ring on the website. It was day 37...
See original · Русский
2
October 19
Irresponsible attitude to work and disregard for the client and his time, that's what I faced when I decided to place an order in the 21st century. I have placed a request for home delivery. The comments indicated a request to call back an hour before delivery. As a result, the delivery time has passed, but I have not received an order or a call from these outstanding employees! I had to look for it myself. For a moment, it was at 21.00. and I found them 30 km from Minsk! Of course, I didn't hear any apologies or any worries. The courier said they might arrive in another hour!!! He explained that they were doing everything right and moving according to the route!!! No comments!! People who value their time, think 300 times before contacting us! No one here has ever heard what a client is!!!! No one here cares about you and your time!!!
See original · Русский
1
2
November 20
I ordered a tile with delivery in a half-hour interval. Firstly, the order was not delivered on a pre-selected date in the selected interval. On another day, the order was delivered, but one box of tiles was repacked, that is, most likely someone had already returned it. As a result, we see one of the tiles without a corner. That is, the store sells obviously defective goods under the guise of high-quality ones. On Monday evening (about 18:40, 20 minutes after delivery), a request was left for a replacement of the product for a high-quality / refund for its substandard part. After more than 1.5 days, there is no response, although the store itself came up with a standard of 24 hours for a response.
UPD
They called 42 hours after submitting the application (after my call to them). They only offered to replace the product in a 3-hour interval, although I paid for a 30-minute one when ordering, and the replacement does not happen on my whim.
UPD2
After half a day of communication with various "specialists", it was possible to achieve the replacement of the goods in an interval of one hour and the lack of compensation even for the cost of choosing the delivery time. The operator Artyom, who was supposed to clarify the issue of compensation and call back, called back .... Repeated the delivery interval and hung up.
See original · Русский
1
August 24
In the spring, I bought a vortex vibration pump in the 21st century, in the summer I only took it out to pump water from the well. I pumped 250 liters twice and it stopped working. I gave it to the service center, and not only did they give an answer later than the stated deadline, they also made me guilty, saying I turned it on without water and burned the winding. And now I see that this pump has been discontinued altogether. So they don't want to return the money or a new one.
I have been using the trickle pump for more than three years and I kind of know how to use such pumps
In short, it was the first and last purchase in this sharashkin dealer's office. The product has still not been returned for more than a month from them....
See original · Русский
3
October 4
This is not the 21st century at all, the service is disgusting , the iron was repaired under warranty-the repair was done but the button was broken, handed over again, returned by European mail, and the iron was not even done, I am extremely dissatisfied with the service.the order through the online store also became terrible, the goods are promised to be delivered on a certain date and then this deadline is postponed 3 times, and so it was with 4 different goods at different times.it's terrible, it's better in the 5th element, no problems, neither with repairs nor with replacements, and the extended 5+ warranty is generally wonderful.The product is broken in the warranty,take a new one
See original · Русский
2
November 12
This is not the 21st century anymore. Change the name to 17 or even lower.
A month after your service, I can't pick up my purchased ssd drive and RAM. Everything I hear will be contacted within 10 days. Thanks, I don't want to contact your store anymore. There are many others with a much higher level of service where they do not say they will be contacted within 10 days.
See original · Русский
1
November 13
I handed over the product under warranty, they told me to contact me within 14 days, as a result, I contacted them on the 15th day, I was told that there was no information on the product, they gave me a bunch of numbers there, allegedly directly to the customer service, I never got through to the customer service within 3 working days, okay, I am waiting, and on the 21st day I call again to clarify information about the product, where they replied that there was no information (again), and added wait another 10 days where to contact you..... As a result, I don't even know what to do next.
See original · Русский
1
1
November 30
On October 19, I bought 2 tires when installing one did not balance, on October 24 I gave it for inspection, turned to Uborevich 99, refund the money or replace the goods, on November 16 they sent a conclusion from belshina that it was in good condition and would be delivered on November 20, but later an sms came that Tavar was delayed and since then specialists from the 21st century have not they can answer where she is now. I call the support center daily, only promises to call back, wait. I went to Uborevich, I thought they knew, it was also quiet. It turns out that someone does not have information about where my product is. And the money is not returned.
See original · Русский
1
August 18
I ordered a bed and a mattress for this bed on August 3. The order is for August 17th. During the entire period before the order, no one called me back about the order. 16 I received an SMS that the order will arrive. I was expecting an order and as a result, in the morning I saw in my personal account that the order date was postponed to the 19th. Further, after a telephone conversation with the employees of the 21st century, the order date shifted to August 24, and then to August 25. It's a pity that I lost my time. It was possible to order a custom-made bed during this time. At least I didn't pay money for such an "order". I put 1 star because it is impossible to put less
See original · Русский
4
November 4
The 21st century does not deserve even one star.
The service is terrible! I ordered an oven taking into account a certain delivery time, the wrong product was delivered! I have already agreed to the product that came after the fact! Three days of constant conversations about nothing
As a result, my initial order was delivered a few days later
They did not give it away on the pretext that the driver's price does not match in the documents and on the website!!
This is terrible!!!!
Never go back to this organization for shopping!
Thanks to the 21st century, my planned holiday is ruined!
See original · Русский
1
1
July 19
A good pick-up point. The staff works quickly and efficiently, and is polite to customers... Thank you very much. All the best and all the best
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1
August 9
I will support Ekaterina, who left a review about the trimmer. I have a one-on-one situation with the Wortex TB 308-1 trimmer. I bought it on July 7, crushed the grass for a day and a half and the trimmer smoked. On the 21st century, from July 13 to August 9, he kept the trimmer at home and returned it with a paper that the trimmer was in good condition. There was once such a good and responsive store, it was so convenient to buy from them, but something has changed there. I will now look for other stores. I won't risk buying something complicated there anymore.
See original · Русский
5
November 2
The service is terrible, the attitude towards the customer is disgusting. For a cabinet for 1500 rubles, delivery from the PVZ is paid, the delivery time was on 20.12 I agreed. And yesterday they changed it to 2.11 because the order arrived earlier. I call to arrange a date for 16.11 and they tell me to pay 30%. Actually, you have to pay me for unilaterally changing the terms of the offer agreement! It's just disgusting. If there is no interest in being taken away, then sit with the closet then, I will continue to order until victory, so that your work does not end 😂
See original · Русский
1
1
September 28
Once again, I am convinced that the 21st century is the most terrible, unscrupulous online store, I ordered a closet, the delivery time is indicated (8.00-11.00, September 28, 2024), today, on 28.09, suspecting "something is wrong" at 8:20, I check the order, since it is strange that SMS about the exact delivery time is not it has arrived, the status of the order:’awaiting assembly'. I'm calling in the 21st century, and you won't have an order today, a slight nuance, that is, I, like Alyonushka, had to wait until 11 o'clock for an uncollected order, but they didn't even bother to inform me, and only after my call the order was postponed two weeks later!
See original · Русский
3
October 29
The service is wonderful, queues sometimes happen at the end of the day, but where without it, when one of the most popular stores in the country, the location, as well as the work schedule are quite convenient for me.
See original · Русский
November 4
Terrible online store, ordered chairs and a table. The order was accepted, but the postponement of delivery was not notified. After an hour, after the goods were supposed to be delivered, they called and said that the delivery was the next day. And most importantly, they brought absolutely the wrong chairs that we ordered. One part of the chair is made of dermantine, the other is made of fabric... The most incompetent service I've ever encountered.
See original · Русский
1
1
October 7
A terrible store, and the same attitude towards customers. We bought a juicer, as a result we received a device for mashed potatoes .....
We issued a refund 2 times, a courier came to the service center, picked it up and brought it back. With the answer that everything is fine and works fine. This time the courier laughed when he picked it up. We clarified the return of goods and funds, as a result, nothing was simply taken away from the service center again. There is neither the strength nor the desire to have something with this store. Disgusting service and attitude towards customers.....Shame...
See original · Русский
2
November 29
Disgusting attitude towards customers.
I ordered two goods (conditionally the cost of one is 50 rubles., the cost of the second is 300 rubles.). I had to abandon the second one, because the store did not provide reliable information about the product (there was not enough whisk and nozzle for mashed potatoes!)
, Respectively, the cost of the second product increased by 8 rubles., because already their delivery becomes paid. Why should I overpay for someone's joints?
See original · Русский
1
August 21
I purchased a heater with an extended warranty. When they hung up and connected, it immediately started dripping. They took it for examination. The hot water was turned off without a heater. Replaced under warranty with a new one. I have worked for almost 2 years. Before turning off the water, it was connected again and started dripping again. Again, it remained during the hot water shutdown without a heater. I took the money for the heater. I did not use the extended warranty, and the money was not refunded for it. The service is disgusting.
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3
July 13
They inflate with prices.
On July 12, at 18:42, by phone from Daria's operator, I ordered a fan worth 79 rubles. At the pick-up point, they asked me for 84 rubles. That is, the fan went up by 5 rubles overnight. They do not give a book of complaints and suggestions, there is no such guide, it is impossible to contact the management.
It turns out that there is simply no one to complain about the price increase unilaterally.
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2
December 20
It is better not to order anything that is planned to be delivered to your home for a fee. The logistics are terrible. They postpone the delivery time as they please. I made an order for the front door two weeks before delivery, and here they managed to get out. We postponed the delivery time three times, but you can cancel the order in one click. And so he did. A load off my shoulders. I'll spend my money somewhere else.
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September 30
Don't buy anything in the 21st century!! I bought a men's wristwatch Vostok 350501 (waterproof, shockproof) On the 3rd day, after wearing, they began to fog up, on the 6th, the glass just fell out. They handed over "for a refund" - 20 days of silence, no one in the 21st century company knows what's wrong with the clock (neither on the phone nor in chat), where they are, what solution. Although the watch is mechanical (not electronic) and even with the examination, a maximum of 14 days should have passed since the product is not technically complex. The answer is wait - you will get a call...everyone probably guessed when the 21st century rolled down...
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1
August 10
Good access roads, there is Parking. Polite, helpful staff. The room has air conditioning. There is a place to sit.
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1
August 26
Some things are expensive and even expensive, something like everywhere else. I like the user-friendly website, the ease of ordering and fast delivery.
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1
December 4
The goods were sent with a defect, we took the time to pick up and return, went 2 times. The product was accepted and that's it... After 4 days, we just got in touch and when asked to return the money, they said come and take it. The payment was made by card, there is a check, they write in cash like parrots and refuse to return it to the card. It's just awful. I will resolve the issue and even delete the application.
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1
December 10
I ordered a mirror. I asked the seller if there really are anti-fogging, backlight and clock functions. The seller said that there is. There really wasn't. I asked for a replacement, they brought another mirror, it turned out to be the same as the first one, but at a different price. I made a refund. They said they'd call. They haven't called yet. They're being bullied.
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December 9
Good evening. We have been cooperating with the store for a very long time, we made a lot of high-quality purchases, but the last purchase left one negative .... And not only the purchase, but also the attitude of the staff itself to the resulting problem!
We purchased a Candy CS34 washing machine on 08/14/2023, with a 2-year warranty. Order 281.597.099. It failed after a year of use, error E08 is displayed on the screen. They called the service center of the 21st century, reacted quickly, and took it away the next day on November 9, 24. The acceptance certificate N0000-157168, in which we indicated that we wanted to refund the money, since this machine was discontinued, most likely because of the factory barracks. We were told that they would make a diagnosis to begin with and they would contact us in the near future. During the week, no one called us, we called ourselves, we were told that there was no response from the master yet, next week you will be contacted, of course no one contacted us, at the end of the second week, we were offered to fill out an application so that the masters would hurry up, the review period is 10 days, after 10 days we were offered fill out a new application with a period of 10 days, as a result, exactly a month has passed, today is December 9th, and the masters have not made a DIAGNOSIS!!! A month without a washing machine.
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November 29
She asked me to fix the humidifier under warranty or return the money. There was a problem - the bottom was leaking in the new humidifier!
We took it for inspection - the verdict : you are fine , there are no malfunctions - just use less !!! Are you serious?
Good. My next statement will be to the prosecutor's office and the Consumer Protection Society
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1