One of the worst European airports. Passenger traffic is organized very strangely. The queues at passport control are wild, even not in the tourist season.
The airport itself is good, but checks are a little annoying, which result in long queues for inspection, passport control, etc. Although, given the current situation, it is better to have such checks... Safety comes first!
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Александр
Level 21 Local Expert
March 26, 2019
The pedantic Germans have everything clean, everything works, everything is in its place. There is a train running between the terminals. The information boards indicate the time of the journey to your exit. There are bank branches in the buffer zone that return tax.
The bestial attitude towards Russians who arrived here on a visa from the police at customs. It may be different if you speak English or local languages fluently! You can stand for up to 2 hours! I have also used other airports in Germany, so there is something to compare it with! Another thing is for EU citizens - they are allowed to pass instantly)))
To transfer, you need to go through a passport and there are very few windows for officers. Otherwise, it is unremarkable, there are very few shops and cafes to wait for.
I didn't like the slowness of the passport control staff terribly. Because of this, we barely managed to catch the plane, although we always arrive earlier than the scheduled time, we need to hand over the car and tax free
It took less than an hour from the reception to dutifrey, which is very fast. There is no security at the entrance, which surprised me in comparison with Russia
The international terminal looks very poor, there are two shops and a nook in the center with food on which flies are actively crawling. There is no desire to stay here for a long time
Registration is opened late, while there is a huge queue for passport control (I don't remember in which country I stood for almost an hour, and here is Germany) - at first only 2 booths worked, and there are a maximum of 4
The airport is like an airport. When we flew to St. Petersburg, two more flights passed through customs at the same time with us. At first, two customs officers worked, but then only one window remained. The queue was terribly nervous; the departure of our flight was delayed by an hour. And the German customs officers are so vigilant that they are too serious.
I didn't like it terribly, the service was very long. There was a feeling that people from different flights pass through the same terminal. Because of this, I almost missed my flight.
An understandable airport if you arrive at Terminal 1. The Lufganza thermital is generally creepy.. to go to the exit by train, on the street it is not clear at all what and where. This is from the series "who builds like that". It's good that there are a lot of shops, if you get lost, you won't die of hunger and thirst.
I rented a car there in 5 minutes. But the burghers at passport control are really tough Germans, show them the ticket back, show them the hotel reservation, and why did you come? (I am pure Russian). And immediately, without any questions, he lets the Muslim Negro through. In short, racism towards Russians.
I often fly out of this airport. Constant long queues at passport control... A terrible attitude... I have never seen such negative constancy anywhere...
Heavy workload and disorganized work of registration and passport control services.you need to arrive 3 hours in advance.and if you want to get into the duty free and return the tax free in 4 hours.
The big one is convenient, basically everything is clear, you just need to follow the signs. As a disadvantage, if something needs to be found, it is problematic
The airport is Koraganda 95, I expected more, but opposite there is Lufthansa airport, here it is impressive.
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Sergei
Level 7 Local Expert
February 13, 2020
Large and comfortable. Not Doha, of course, but quite to myself. It's good that the metro goes right where you need to and there is no need to change trains like in Moscow.
A bad airport . There is not enough information. Everything is poorly organized . You will not find free taxis and you will not get them back and no one will tell you!
After arrival, we stood at passport control for 2 hours (!!!). Only 4 windows and several incoming flights were open for the reception. We were on the flight for less than 40 minutes, but we were just lucky.
Terrible passport control. April 10, 2019 - 1 hour 30 minutes(( Always plan at least an hour to complete. It will turn out faster- well, at least you won't be late for the train.