Almaty International Airport
13448 reviews
January 27, 2024
A compact small airport for 2 million people, Wi-Fi is free only after registering a phone number (not very convenient for non-residents). There is a duty-free service, but everything else: coffee, tea, drinks and food at cosmic prices.
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4
December 19, 2024
Polite staff, everything was shown, everything was told, Inspections were quick without delay, there are smoking rooms
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December 23, 2024
It is a very convenient airport for those leaving and arriving, and as inconvenient as possible for those meeting. There is always irrelevant information on the arrival board and complete silence in the speakers... I haven't heard a single announcement out loud. Therefore, in the eyes of the greeters there is hope mixed with anxiety and uncertainty.
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January 16
Very rude staff. You arrive from abroad and come across domestic rudeness and lack of professionalism. I am disappointed with the work of the staff. It's a pity that our service hasn 't improved over the years.
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1
January 6
The buses don't stop by, the location is inconvenient, dirty, cramped, and incomprehensible. The duty-free system price tags and decoration seem to be not for a normal person, but for the unattainable. There is nothing of the souvenir brand of the Republic of Kazakhstan. the kitchen is terribly expensive. the toilets are dirty and there is always no soap and paper. there is no room for a child and a mother to rest. in general, just to rent and have money
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July 2, 2024
There is literally one free space in the parking lot. There are very long queues in the second terminal, I haven't been in the first one since the construction of the second one. After registration, there is a security check and passport control, but the fences go in different directions like a pinball machine. And again, the queues are huge. There are no drinking fountains anywhere, you have to buy water for 500 tenge in vending machines. Chips for 3500, don't expect snacks at the airport. Maximum in aatomats
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January 4
It's a good airport. There are many delicious places to eat after the screening area in the international terminal.
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November 28, 2024
There is a lot of space, everything has become clear. The only drawback is that it smells very damp, despite the fact that there is a draft in many places. It looks like there are problems with the roof despite the fact that it is freshly renovated
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November 3, 2024
I was not very comfortable. Vsp in the Kazakh language. And employees don't particularly want to prompt. Probably due to political considerations. But the planes are very good!
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June 26, 2024
As always, crowds of people, delays and rescheduling flights. Last time I flew to Zhezkazgan, the flight was delayed as usual. We sat and waited at the other entrance, because where entrance 3 was, everything was packed. We saw that boarding had begun, we went to land, but the airport staff did not let us in, said that there was a landing in Shymkent, as a result, after some time of disputes with the staff, they realized that we also had a landing there and missed, but at the same time they ran over us already on landing that we were late for the plane; although the plane itself was delayed for 2 hours 😑
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2
1
August 30, 2024
The domestic flight terminal is a nightmare. And it starts at the entrance to the airport. For some reason, the airport administration leaves only 2 entry barriers working and traffic stops almost completely. Before entering, a huge traffic jam forms and you have to get out of the car and walk to the airport with your suitcases. And the roads are poorly adapted for this. For this reason, I recommend leaving in advance. The departure lounge is small and all seats are often occupied. There are a lot of scammers and beggars working in the hall, who, under various pretexts, try to beg for money - do not give anything to anyone! You will also be offered to take a parcel with you (including police officers) do not take anything from them!
Planes of local airlines (low-cost airlines)in 2 out of 3 cases, they will fly out later. This is most likely why check-in opens not 2 hours before departure, but an hour before.if the flight is delayed, then most likely you will not receive any food or a hotel. Complaints do not work, employees will say write a letter to the head - then they will figure it out. Those who start to complain will be removed from the flight. I was personally present at such cases several times.
Upon arrival at this airport, you may encounter a large delay in baggage claim, once I waited about 1.5 hours. No one has been able to explain why this happened.
If you want to leave the airport, then you will either have to wait 20-30 minutes for a taxi, because only 2 barriers work at the entrance (more often at night) or walk with your luggage from the airport to your taxi driver, who will be in traffic.
These inconveniences are related to the reconstruction of the airport. I really hope that the administration plans to remove the parking lot opposite the exit of the internal terminal building and make 5 lanes for entry and 5 lanes for passengers boarding taxis.
So far, it is an airport at the level of a small provincial town. It is very uncomfortable and uncomfortable. I hope that after the reconstruction the main problems will be solved.
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October 29, 2024
It's a new building, but it doesn't really look like it. The main thing is, there is nowhere to sit down. Neither the elderly, nor passengers with children. Well, ordinary people also need to rest somehow while waiting for a flight. Even in the daytime. even at night. There is a lot of space, the waiting room area is large, why not put seats??
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1
September 3, 2024
Because of parking, visiting the airport is always a nerve-wracking event for me. Last time on 08/22/24 I couldn't pay for a long time before leaving. The payment did not go through. I parked the car next to the exit so as not to create a traffic jam at the barrier, found an employee and it turned out that the exit was free and the barrier would rise when I drove up to it. There were no announcements. I've wasted my nerves and time. Or you could just raise the barriers.
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July 11, 2024
I wanted to put more stars, but I need to be honest and critical of the situation. Frankly speaking, the airport is not the best, even considering that I have not been to different countries, but based on the video, it is obvious from the movie footage that this is a mediocre airport. I'm not talking about architectural solutions, but the organization of space, furniture, decoration, everything is extremely cheap. It seems that this is just a suburban bus station of huge size. For the capital of a country that produces oil, gas and a whole bunch of metals and minerals that some countries can only dream of, this is a very weak airport
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3
October 26, 2024
It's simple, but I'm very glad that such a cool city as Almaty has a modern airport!
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October 6, 2024
It's a strange feeling from the airport... Almost everywhere is renovated, it's kind of deserted and sad... An empty duty free, weak bars ...
But from the point of view of the speed of registration, registration and passport control-everything is fast and clear!
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September 11, 2024
A spacious, clean airport. Special thanks are due to the employees who turned out to be as attentive and ready to help as possible. Thanks!
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3
1
March 5, 2024
It is more like a suburban train station in size. There were no problems with the staff, everything was polite and cultured. It pulls from the smoking room to 2 floors. Constant aircraft delays of 30-60 minutes. They explain the problems with luggage. It doesn't matter if you've arrived or are leaving. Upon arrival, they were not allowed out of the plane (allegedly it was necessary to unload the luggage so as not to violate the position of the aircraft)), after departure they sat on the plane for an hour again because the luggage did not have time to load…
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1
January 12
The new airport was handed over the opening.but we are faced with a closed wall.He's not ready yet.I had to go to the old building.where there are a lot of people and an apple has nowhere to fall.
I would like a good service.when air tickets are expensive.
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November 8, 2024
I take off the star for the fact that the price tag is expensive inside. It is more expensive in the duty free zone than in the city. Also for food. Suitcase wrapping is generally a separate type of business, EXPENSIVE. But it's better to wrap it, because it's safer that way.
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3
1
November 14, 2024
The airport in Almaty is the most terrible and inconvenient in the world. Everything has been done to arrange a crush inside and a traffic jam outside. It should be noted that recently pathetic and stupid attempts have been made there to change something, but apparently it will definitely not become more convenient in this century.
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March 5, 2024
Duty free is not bad. In general, the airport is comfortable. There are not enough cafes and restaurants. The prices are not prohibitive, but they are still high, especially for local products. In principle, prices for products of our own production could be made lower, demand would be higher
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September 4, 2024
I was in the new terminal. They came up with everything very modernly. The toilets are perfectly clean. I was pleased with the drinking water fountain, which is a big plus right away.
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1
2
May 26, 2024
Well organized, cozy, friendly staff!
Upstairs in the arrival area there are cozy chairs where you can sit!
Well-organized parking!
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May 27, 2024
The airport is at the level of the regional center, which is now Almaty. Against the background of the noticeable development of the city's infrastructure, the airport is what it was. Convenient from the point of view of information, with courteous staff and a free trade area. But that's yesterday.
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4
1
December 17, 2024
Until there are gates, order in the parking lot and a Khrapunov misunderstanding in the form of toy baggage handlers, the airport will not be good
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2
October 29, 2024
A wonderful airport. Everything is at hand, everything is there, everything is clear and convenient. The Wi-Fi there is bad, which is difficult for a Russian with roaming.
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3
January 6
The airport is small, but very cozy. It has everything you need. Clean, warm. The food is delicious.
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1
October 7, 2024
it has become much bigger and more comfortable than it was before. convenient access to the terrace, where you can smoke next to the pub
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September 20, 2024
A wonderful airport was built, as the old one could no longer cope with the large flow of people. The new building has everything a tourist needs.
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4
2
December 16, 2023
It is a pity that in a city like Almaty, in the tourist center of our country, there is such an airport. Our city deserves a modern, spacious one with lots of parking spaces (!!!) the air harbor. If you develop tourism, you need to start from the place where the tourist first stays in order to form a first impression. I hope the new terminals will meet all modern requirements.
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12
1
April 24, 2024
It's a great airport and the city is amazing!
There is only one nuisance to keep in mind. It is necessary to take the film with you to pack your luggage properly, I did not do this in the hope that I could use this service at the airport, but for some reason it was closed there. As a result, some valuable items were missing from my luggage.
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4
1
April 24, 2024
A good airport! Everything is for people, polite staff. I remember the service - I accidentally took the scissors with me in my hand luggage, it was possible to leave them in storage, for an additional fee, and pick them up on my return. Usually, at airports in other countries and cities, everything had to be thrown away during the inspection, which was unacceptable to take with you.
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3
1
October 22, 2024
Well, for the southern capital and the largest city in Kazakhstan, this is not an airport...this is a similarity......here is an airport in Malaysia..and this is.... so...the runway and the planes, I did not see the airport)))
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December 28, 2024
It is quite a comfortable airport. Dutik has just started to develop, as far as I'm concerned. There are enough cafes. But sometimes there is a shortage of staff at the registration
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April 28, 2024
It is quite worthy of a cafe, an exchanger 24/7, clean Parking, large ATMs, inspection, quick boarding through the sleeve, a lot of information boards, close to the city, right in the city.
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May 21, 2024
Almaty Airport is located far from the city center, which makes it inconvenient to access. It is very difficult and long to get to it by public transport. The airport is in an unsanitary condition. The toilets are dirty, there is trash on the floor, and the chairs in the waiting room are full of stains. The airport staff are incredibly rude and unfriendly. They answered my questions with reluctance, and reacted to requests for help with irritation. There is an atmosphere of chaos and bustle at the airport. The waiting room is crowded, and it is very difficult to find seats.
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6
1
May 2, 2023
The airport is very small. Duty free is average, but always very pleasant and polite cashiers and consultants. Coffee tastes better not in Starbucks but in a coffee shop in the middle of the hall. Due to the construction and expansion of the airport, the entrance is of course very inconvenient. But considering the size of the airport, everything is quite coordinated. I really hope that after the repair everything will become better and more convenient.
The ground service in November 2022 during a transit flight was extremely unfriendly, although the flight was postponed for more than 6 hours, they had to demand both hot food and hot drinks, everything had to be proved by information posted on the airline's website.
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11
2
January 8
The new terminal has saved on building materials. It can be seen in everything((( There used to be an impossible crowd, now it's just the discomfort of the dreary renovation and the very cold international terminal
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2
July 22, 2024
It is not clear why you have to go through the control so many times, at the entrance, after registration, all this takes a very long time. On domestic flights, all the chairs were removed, if the departure is from gate 1-4, then it is a nightmare, there is nowhere to sit, it is impossible to wait for a long time with young children. There is a separate story about parking in general, it is always packed, now everything has been demolished. Probably such repairs should be carried out without causing inconvenience to passengers and greeters
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4
2
March 8
Great airport with mountain views. The airport has everything passengers need. Not a bad entrance for a taxi.
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January 28, 2024
A small airport building. Quick check-in for flights. Assistance in choosing seats on the plane. The DUTY FREE zone is one store with perfumes, alcohol and things. One modest hall (GATE1A) for waiting for the bus. The buses are old; sometimes they stand for a long time with a crowd of passengers inside, taking their time to take them to the ramp.
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2
December 18, 2024
This airport evokes special feelings. I have been to Kz several times, each time I have vivid impressions. But the most important thing is that I flew to Korea through this airport🫰
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2
2
January 6
It's not a very convenient airport, there's nothing at the entrance to the departure area, but when you arrive, the parking lot is small, and everyone is nervous about it. Everything is fine inside.
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October 26, 2024
The new international terminal is quite spacious and modern. But the old terminal for domestic flights needs to be updated.
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4
2
August 3, 2024
Excellent modern airport. Everything is inside and there are cafes and toilets. There is parking, but it is always crowded. Clear. The staff is polite.
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3
December 1, 2024
Unforgettable!!! I found myself on the threshold of two epochs: the 90s and immediately the 2010s)))...bombings, lack of roads, airport decoration from the USSR and the same communication with employees!))
...however, everything is peaceful and without excesses)
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February 23, 2024
Regarding the traffic at the airport, I can note a small amount of space for all passengers, especially in the departure area. Upon arrival, you always encounter congestion on the road, which means that the taxi is delayed. All the nuances described above were present every time you visited the airport. With regard to takeoffs and landings, as well as flight delays, I can note that everything went smoothly, I was satisfied with everything.
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January 24
The waiting room is very uncomfortable, if you arrive in advance, then prepare to wait uncomfortably on iron chairs in a crowded small waiting room. But souvenir shops are interesting.
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October 27, 2024
A comfortable airport. And dutifrey will be pleased with the best perfumes from Dior to Ford, there are all brands!
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