Disgusting hotel, terrible condition of the rooms, no service, there are no normal entertainment programs for children!!!for that kind of money, you can find much better!!!of the advantages, there was food and then there is nothing normal for children!!!!there are very few places in the dining room with so many people as they check into the hotel!!you come for lunch or dinner tomorrow and there's just nowhere to sit!!!the showers are broken, the plumbing is all dead, it's just a nightmare!!choose a better hotel
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Мадлена
Level 7 Local Expert
June 17, 2023
A small area, even a small one, a golf cart goes to the sea every couple of minutes. The service is very good, everything works smoothly for the benefit of the hotel guests, there are no questions. They try to eat, sometimes modestly, sometimes something tasty comes across. There is a lot of food, you can always choose something. The plus of the hotel is orange juice for free for breakfast. There are a lot of children screeching, squeaking without this in any way. Couples without children will be bored there. The animation is very weak. In the evening, just drink...There's not much to do. Everything seems to be fine, but I won't go to this hotel anymore, I'm not stuck with my soul.
Nice hotel. But not a new one. The rooms are a little "tired", but everything is compensated by the chic service, kitchen, bar, animation and entertainment.
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Оксана Денисова
Level 13 Local Expert
July 2, 2023
The food is normal, there are many locations outside the restaurant with delicious food and sweets. I can't appreciate the children's table, our children ate everything from an adult. The cleanliness in the rooms and in the hotel is at a good level. 2 swimming pools + 1 water park for kids + 1 water park for adults = rated 5!!!
The territory is not large. The beach is a few minutes away. The beach is pebbly with a sharp approach to the depth. It's not very convenient with children. Adult standards.
In general, I recommend the hotel.
We had a rest on May 23-30, 2022. It was the first time in Turkey, a ticket from Pegasus. I immediately want to praise the work of the representative of the tour operator Alla, always in touch, will prompt, help out, arrange, explain, tries very hard and everything from the bottom of my heart! The hotel grounds are well maintained, the staff is polite, there are a lot of Russian speakers, at least my knowledge of English from high school was quite enough. They settled quickly, away from the main entrance (I suspect because of the tips to the bus driver in rubles) which made it possible to move more and not swim in fats. The food is excellent, there is a large selection of everything, I especially liked veal tongue and tuna (it's a pity that they gave it once) and Viennese waffles in chocolate. Lots of fruits and greens, watermelon, melon, apples, pears, dried fruits, fresh orange juice in the morning. There is not a rich choice of alcohol, beer of the same type, but I was not going for that. Cool cocktails are made by the barman Nural (pictured). A wonderful water park, we rode with the whole family. The linen and towels in the room are clean, they already creak. The beach towels are clean and sturdy. The minibar in the room was updated every day, plus tea, coffee, sugar and water were also brought for them when they ran out. The in-room safe is free of charge. The beach is sandy with patches of small pebbles, there were enough sun beds for everyone. Ice cream every day is fruit ice, once there was a cone with chocolate ice cream. Children of all ages from infants and there is a lot of entertainment for them, especially after dinner. There are also activities for adults. Sellers take any currency, only the MIR card works, but not everywhere, it depends on the bank, the exchange rate changes the same way. There are several ATMs a hundred meters from the main entrance, it has never been possible to withdraw cash. Prices are acceptable if you bargain. The only disadvantage is the SPA center: instead of a test massage, they looked for pain points and intimidated with ailments, promising to cure them for only 35,000 rubles. The overall impression is very good, we will come again with pleasure!
Nice hotel. The food is varied, every day is different. The staff tries hard, there is enough space at sea and near the pool for everyone, it is not necessary to occupy it. The animation is frustrating, there is no entertainment during the day except volleyball and darts. The only drawback: far from the sea, it was annoying to go to the hotel right at lunch
Nice hotel. The main building was built 32 years ago, so it is a little outdated. There is a lot of food, but they overcook meat and fish, I think they are afraid of rotavirus (my excuse for this). Weak animation. Otherwise, everything is fine. I recommend the hotel. The staff is trying hard. And almost only Russians are resting. I personally enjoyed my stay there, we were in June for 23 years
We were here in late June, early July. Due to the difficult situation, the choice of hotels was not particularly wide. We came here on the assumption that just the sea.
And so it turned out.
To be honest, the hotel did not please me at all. First of all, it is the location. Definitely not the first line, and most likely not even the second. It's a very long walk to the beach! 10-15 minutes. So not only that, but also an absolutely uncomfortable route. From the hotel you can access the path leading to the sea through three gates. In the morning, only one is open, forcing you to walk through the shopping street. At lunch, the one that is closer to the sea opens, but when you go back, you have to go through the reception. Or again through the shopping street. In the evening, the third gate opens (to the shopping street!) and it closes comfortably to the beach. In general, everything is done in such a way as to create attendance for merchants.
The kitchen pleased me. In general, everything is the same as everywhere else. But themed dinners bring variety. Every time, something new. There is little space, they often stood next to people chewing in order to take a table. Coming later is not an option, because an hour after opening, some of the food is no longer updated. Lunch is only an hour and a half.
The rooms are acceptable, cleaned regularly. But in general, the hotel is a bit dirty. For example, at the main entrance, a table with sofas, well, on the very face of the hotel, is almost always not cleaned in the morning after evening gatherings.
On the beach at the ice cream bar - eat as much as you want!) The children are happy. The beach is clean, but dogs are constantly walking, sleeping.
In general, it's not a top five for sure!
If you come here, then keep this in mind.
We had a rest with the family, liked the kitchen, the rooms are new.We drove 2 hours from the airport.Minus that you need to go to the sea not on the territory of the hotel through the square.
The hotel is not bad. The food is good. The pools are small, but they look big in the photo. I am writing a review so that people do not waste their money and time on SPA services. For $80 for two, we had a massage and spent 5 minutes in a smelly hammam. The massage is terrible.. instead of an hour, they do 45 minutes and in the end you can't argue with them ... massage is not done by professionals..
Instead of sleeping, I'm writing a review. There is no sound insulation. The night concerts are so loud that the hotel is shaking. I'm lying like on a column in a club, despite the fact that our room is far from the stage on the other side of the window. There are a lot of children in the hotel, a lot of toddlers, babies. Why arrange such noisy evenings and nights in a hotel where small children are a question. If you want to put the baby down and get enough sleep, you will not succeed!
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Разборка Мерседес
Level 9 Local Expert
July 19
Nice hotel! A clean beach! Great food! There is a lot of entertainment for children!
The hotel is good, but for the first time in Turkey (in the top five) I see that children are not being treated like this! I can't understand the reason. The reception said "we have a children's animation", but the sad faces of the children in this animation could not be explained. In general, if there are no children, then the hotel is excellent overall.
Nice hotel! The food is great, the water park is great! It's not far to the sea! Sun beds, canopies. The beach is nice! In general, we had a great rest
Today is 08/18/2022. We arrived yesterday 08/17/2022 at 21.40. They welcomed me cordially, quickly gave me a room and from that moment the most terrible vacation in my life began. The room is on the ground floor, the entrance is from the parking lot and the courtyard. The stench is like a landfill. The room itself has no windows, only a glass door. And then you have a choice - either for everyone to see, or close the curtain and find yourself in pitch darkness. That is, even during the day you will have to sit with artificial light if you come to the room. The room also has a terrible stench - apparently the sewer and air intake pipes have not been cleaned since they were built. They categorically refuse to change the room on the pretext that all rooms are occupied. But people come and they are given numbers. So they are there. I've been trying to get an exchange for more than 2 hours. Unsuccessfully. The staff smiles sympathetically and says that they can't do anything. We came to the room at 1 am, and at 6 we already left, my head ached from the smell. It is not possible to stay in the room. At the reception, of course, the staff has changed and they just shrug their hands, saying they need to change right away.
The pools stink of rot. Yesterday we went to the bar to drink water, there are empty tables, but all are not cleaned. As the guests have left, so are the dirty dishes. No one is in a hurry to get out. The staff just walks by.
In the restaurant, the dishes are dirty, as if they are washed by hand in the old-fashioned way. Or rather, they just rinse it. I took a coffee cup, it seems to be clean inside, but the outside is covered with traces of tea or coffee.
When I was looking for a hotel, one of the main conditions was the first coastline with its own beach. I trusted the tour operator, but in vain. The beach is 7-10 minutes away. The cars that have to run non-stop from the hotel to the beach and back - you won't find them during the day with fire.. During the week, we managed to ride the car 2 times - once from the hotel and once from the beach. The rest of the time we walked in the wild heat (it was +35, not a single tree on the road).
It was possible to change the room only by the evening of the second day - it took a lot of effort, the connection of the tour operator and hotel guides and a big scandal.
They gave you a choice of 2 rooms - you can't look without tears, but at least it's stink-free and bright. But the choice was either one or the other - so-so: up to 5 stars is clearly very far away.
In general, there are 2 territories - old and new. So the new building that they have on their website is mostly not for Russians. But they are settling Russians in the old territory in buildings that are not on the site. Accordingly, you choose from the picture what is not there. The old buildings are called Garden, and the new one is called Main.
But the attitude is the worst! The employees are Russian-speaking, but when you address them, they smile, pretend to listen to you, but if another guest comes up at that moment (especially a Turk or a non-Russian), their attention immediately switches to them, and sometimes you don't even have time to finish. And then they just stop noticing you. Boorish attitude!
Among the advantages: water slides and round-the-clock food, quite tasty. Ice cream for 24 hours.
By the way, the hotel passes as 5* for tour operators, but in fact it is 4*.
If you don't want a Spanish vacation, don't even consider this hotel. Put him on the blacklist!!!
We arrived at the hotel in August 2022, the Pegasus operator, initially booked a room with a balcony in the main building, I thought I would drink coffee on the balcony in the morning. But that was not the case ... they settled in a room without a balcony, the window is half a meter by a meter, the ceilings are 2 m high. To get to the room, you need to walk along a narrow, long, dark corridor... the child said Papa Carlo's closet. We tried to change the number for several days, then there are no numbers, then we need to come earlier, then later, on the first day, the girls ran away from the reception, they did not know what to say. No one has solved the problem, neither Pegasus, nor guest relay, nor the managers from the reception. Every day at the reception someone swears and tries to change the numbers. The hotel is very far from 5 stars. The sea is far away, we are going to the sea, it's probably half a day to get to the sea from the garden building, exactly 3 lines. The food is not tasty, some kind of porridge is mixed, there are some problems with meat here, apparently. 5 times in Turkey-I have not seen this, the long-awaited vacation is ruined. The dishes are dirty, as they say in all reviews. The only good thing here is the slides. There is no territory, either swimming pools or buildings are passageways. In general, all this reminds Anapa.... And the beach too. The DJ is probably not here either, neither on the beach nor on the territory, someone will turn on one song, and then forget about the music. I will not recommend the hotel to anyone-it's terrible! There are some employees who are obviously trying. Regarding the cleaning in the room, more or less, the floor is dirty, but towels, linen are changed
I liked everything except the animation. This is the first time I've seen this. People do nothing but admire themselves. And about 15 people are involved. Boring. An evening show at the school amateur level.
I will try to list the disadvantages briefly and objectively:
- The hotel is small
- Dirty dishes and tables
- Queues at restaurants and bars
- 70% of guests aged 45+
- A completely Russian hotel (a plus for some, but I'm leaving the country, including to take a break from "ours")
- The food is monotonous. Mostly poultry meat. You won't see seafood at all.
- You won't find any "Ultra", don't get fooled.
On the plus side:
- nice beach, with a gentle sunset
- clean rooms, excellent cleaning.
Hello. We rested at this hotel from 30.07 to 10.08. Unfortunately, all the pros are completely crossed out by the cons ... during the rest, 2 children got sick with the coxsackie virus: high fever up to 39.6, which is bad, ulcers in the mouth. As a result, a doctor's call, 30 euros deductible payment for each and 2 days of lost rest. On departure on 10.08 I caught a rotovirus - vomiting, temperature 37.6, weakness. Upon returning home, all family members have the same symptoms of rotovirus. Do I need to list the advantages of the hotel? They remain without comment. Oh yes, good advice - try not to visit the children's pool with children, the water in it is warm and is not treated with chlorine or other treatment agent, I failed to get a chlorination and water purification magazine from the hotel administration, although it was claimed that it exists and everything is controlled not only by the hotel, but also by supervisory authorities. I do not recommend it
We have just returned from vacation, I would like to share my impressions.
We had a family of 3 people with a child of 3.5 years old at this hotel from 06.08 to 08/15/2022
Minuses :
-It was very dirty, unsanitary, in the main restaurant and snack bars, dirty glasses, half-washed plates and cutlery with traces of dried food were very common. A huge number of flies, especially near the children's table.
- The children's menu is fries, pasta, nuggets and sausages, I still hoped at least sometimes to see omelets, casseroles, cheesecakes, etc. on the children's table.
- The entrance to the sea, when I chose the hotel, I did not find such information, but a hotel that positions itself as a family and 2-3 meters from the shore is already up to my neck with a height of 164. Almost everyone swims at the same level near the shore, so there is a huge number of people, it is uncomfortable to swim next to other people at a distance of 20-30 cm.
- An abundance of food, but at the same time there is no red fish or seafood, in 10 days we met 1 time mussels and 1 time squid, white fish happens often, but just as often it turns out to be raw inside (( The sweet table is large, but absolutely all cakes and pies taste the same.
Positive:
-Well-maintained small area, many cafes and bars where you can have a snack and drink almost around the clock. By the way, the alcohol is local, we got it only 1 time, mostly the original Balanize, martini, etc
-Wonderful spacious room, (main building) cozy balcony, freshly renovated, not old furniture, everything is working properly : air conditioning, TV, plumbing, all sockets are working. Good cosmetics, the mini bar is constantly replenished (without alcohol), towels and bed linen are changed every other day.
- The baby club is not bad, the animators liked the girls very much, the child ran to them with pleasure
- Location, despite the fact that the hotel is located on the 2nd coastline, it is very pleasant to walk from the hotel to the sea at a calm pace of 5-7 minutes (with a child), because the territory is fenced off from cars, and along the way there is a lake with ducks and shopping malls. Also, from morning to evening, a golf cart takes you to the beach and back. There is a public transport stop right at the entrance to the hotel, it is very convenient if you want to walk, you do not have to pay for a taxi. By the way, every 10 minutes buses 2 and 11 go to a fairly large shopping center where you can buy food, clothes, souvenirs, etc.
- A lot of entertainment : baby club, water park for children and adults, 2 large and 1 small swimming pool, children's disco, daily shows (dancing, magic tricks, singers, etc.)
- A lot of fruits refrigerators with drinking water are everywhere, ice cream is always available both at sea and on the beach
Summing up, I will say that the hotel is not bad, but the disadvantages, for us personally, are significant, so we will not return here.
I just got home. In general, everything is not bad. And the room is good, and the service declares itself!!! But...!!! If this is a 5-star hotel, everything should be just for the same 5... But the food leaves much to be desired! Gentlemen managers!!! But add some flavor, please. Why is your fish overcooked??? Why is the chicken dry??? Please add some taste and imagination. Good luck and prosperity to you!
It does not pull for 5. The hotel is for a maximum of 4 people. It is not very clean, the dishes in the restaurant are not washed, the pools are rarely cleaned. We definitely won't go a second time!
We had a rest at the end of May 2023
The average rating of the hotel is 4-
Check-in is 4
Meals - 4
Room cleaning - 3
Maintenance -4
Beach - 4
Location-5
Animation-4-
I liked the hotel, but I don't want to go there anymore
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Любовь Акимова
Level 7 Local Expert
May 20, 2023
The hotel is great, the animators, managers, staff, everything is great! The food is simply gorgeous. The rooms are small. The territory is well maintained. The children's pool has not been cleaned once in a few days. The location is convenient
Good food, average service, there is a shuttle to the sea, but there is no pier, and because the 2nd line of the hotel closes the exit to the sea at 10 o'clock
We had a rest at the end of July 2021, a lot of pathos, which hides a lot of problems.
Pros: 3 swimming pools, one with good slides; your own beach, walk to it in 5 minutes, there is a bar; the hotel is compact, but it is enough; There are 5 bars on the territory (there is good alcohol, but it often ends), 1 round-the-clock fast food, 1 coffee shop, several recreation areas; in the evening a children's carousel opens for an additional fee.there is a children's room where you can leave children; there is a small gym. Free minibar and in-room safe.
Minuses: the food is monotonous, there is a lot of it, but it is difficult to find something tasty, meat is often overcooked. Spoiled dishes came across more than once, as well as several people were poisoned by ordinary ayran. The most surprising thing was bistro 24, eat when and how much you want, but this is a closed room with very poor ventilation and is not pleasant there, and the food is simply disgusting. There were not enough staff during this period. The animation is weak and there is not much of it. The cleaning is fast and not of high quality, the glass fragments that were before the check-in were not removed on the balcony for a week. The plumbing is already in poor condition, many have complained about it, and the speed of solving problems is very slow. It gets deep on the beach very quickly. I didn't like the area, there is almost no place to walk in the evening, it is located on the outskirts, no normal shops or cafes.