Beltelecom
322 reviews
October 2, 2023
Good
3
1
February 3
Excellent organization! The Internet quality is excellent, and cable TV is also top notch! There are various promotions, for example, when you connect the Internet, cable TV is free!
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1
April 7
In general, it boiled over, as they say. When connecting, they gave me a modem, they didn't even warn me that it wouldn't be possible to hang it on the wall (just put it on a shelf - that's the design of the modem), i.e. I had to move the place for it and look for an outlet next to the shelf. Although they originally wanted to hang it on the wall in the hallway.
Further, they did not warn that the connection fee is 7.55 rubles. It's clear that I would have paid, but the deposit remained.
When I called the support service to find out about the negative balance (although their employee hadn't even connected the Internet yet) and about paying for the master's call, they switched me to a regional specialist, and a specialist answered my questions! She said, "You should have asked these questions at your service center!" Then she really came to her senses and explained what was what. I believe that this is not acceptable communication with clients. The impressions are so-so (
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1
March 16
When connecting the Internet, they slipped an ancient router, ala 00 years old, I was even surprised. The router was even without a box, it was obviously used. The Wi-Fi itself did not always reach the next room and kitchen, the tariff was "Clear" 100. It was positioned as 100 Mbit/s for reception and 50 Mbit/s for transmission. However, the measurements turned out to be 50 Mbit/s for reception and 50 Mbit/s for transmission. In general, after a couple of weeks, I boldly switched to another operator who has a new router and WiFi connection from almost my fifth floor to the first. There is practically no difference in price. And now the icing on the cake, When I came to terminate the contract for the provision of services from Beltelecom, they demanded from me a certain mythical cable that the master was supposedly obliged to give me at the initial connection. It turns out that it was supposed to be a meter-and-a-half fiber-optic cable, which costs 2 rubles, but since I couldn't prove that they didn't give me any cable, I had to pay 12 rubles for nothing. In general, I personally don't recommend this organization to anyone. The sediment passed, of course, but I didn't like this experience at all.
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3
2
December 18, 2024
Since the last time I was there, beltelecom has really undergone a very serious facelift and it is unrecognizable. You can buy a lot of things. Responsive staff. Pleasant changes have affected the repair and now it is pleasant to be there. In one word, like.
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3
April 24
The service is super. Thanks to Anastasia. He is a very friendly, competent, knowledgeable specialist.
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December 10, 2024
The repair was done, of course, but only 2 of the six jobs are working. And this is during the " rush hour" when people come home from work. Long queues, workers are in no particular hurry. The word " everything for people "
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3
February 1
After the renovation, there was less room for maintenance, but for that there was a store with goods that can be purchased in installments. There are very long queues.
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1
1
January 2
On New Year's Eve, we were left without congratulations from the president and without television!!!!!!!!! It's just that Zala turned off at 23.57 and all the channels continued broadcasting only on the morning of January 1. How "cool" do you need to be to do this?
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5
December 31, 2024
I want to leave a very bad review, the service took a very long time, the specialist somehow slept, asked another specialist again. The terminal did not accept the card for payment. We were extremely unhappy with the service.
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3
1
November 27, 2024
No matter how many times I haven't been, there are always queues. 2-3 out of 6 jobs are working. Each time, the waiting time in the queue is at least 1.5 hours.
One of the advantages is a pleasant interior.
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3
2
March 4
The staff is excellent, friendly, helpful. But there is always a stream of people. Somehow you need to transfer the procedures to online mode.
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3
February 7
Terrible service, I put money on the Internet, they just come for 15-20 minutes, then wait for your router to figure it out and give you Internet access... Just awful, A1 was much better than that...
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4
1
December 9, 2024
After the repair, everything is very convenient, beautiful, free, queues have decreased.
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2
1
March 21
Vitebsk. The 21st century world of technology is slowing down, the TV is hanging, the router was changed 4 times a year, high-speed Internet was connected, but in reality it did not reach 50mb. That's it. Super only when you select this, that, etc
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1
2
October 4, 2024
The quality of the Internet in settlements is generally terrible, the network disappears, the TV and the Internet are turned off, the problem has been reported repeatedly, and the most interesting thing is that the answer to everything is the same, you need to change the consoles, the consoles were changed 3 times in total, but the problem does not go away.
The specialists who sit in the call center are simply not competent and do not know what to do
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8
1
August 22, 2024
It is very beautiful after the renovation. Waterfall, white stones, very nice. But the queues are of course the same as always. You always have to wait in line for a very long time
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3
4
April 27, 2024
I do not advise buying anything there or taking it in installments, they sell low-quality things and sometimes even bought a scooter there and failed to turn it on the next day brought it for exchange or refund, but unfortunately I found out that this was impossible, they took it for repair, allegedly repaired, as a result, the scooter does not work to repair and take it away They refuse to go back. Moreover, Dmitry Nikolaevich Zelentsov explained to me that it turns out that Beltelecom itself has nothing to do with the electric scooter purchased from Beltelecom and I need to contact a third-party organization with whom I have to resolve issues under the warranty, but the money on installments needs to be paid in Beltelecom, this is at least strange, since the contract for the purchase of It is with the Beltelecom company that I am working, at the moment 1600 rubles of the budget.
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6
2
November 14, 2024
It's unclear what's going on there!? But for the third day it has been impossible to view the video cameras installed on our house in Vitebsk, on 98 Frunze Avenue?
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1
September 23, 2024
Professionals work here, competent, polite, friendly. And the office is beautiful and stylish.
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3
January 28, 2024
The queues are always long, you can take a ticket and go for a quiet walk for about an hour. There are 3 operators working, they work
slowly. They came to hand over the equipment and they tell me you have a debt of 16 rubles. I'm saying that I didn't use it and you blocked me. Vapros for what they shoot if there is no Internet or television. On this day, the equipment was not accepted, there was not enough
The hdmi cable. Two days later, I already had 19 rubles in arrears, but the specialist did not say anything for the first time that I needed to pay and then only block it. I was very dissatisfied with the services. Compared with
A1 they give you a loan, you use the Internet and you understand what you are paying for.
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8
3
March 12, 2024
A reliable provider . A spacious service center. The center is currently being renovated. After the repair is completed, the center will improve by an order of magnitude. Affordable prices for tariff plans. Long-term installments for many types of goods in demand . Friendly staff.
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2
7
November 14, 2023
Thank you for the high service of the administrator Nerugalenok Elena. Everything is clear, clearly explained and quickly carried out the necessary work for the client. We were satisfied with her service.
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3
5
April 26
Hello!
Service, level maintenance.
There are promotions for Internet tariffs.
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July 21, 2024
All issues are resolved quickly, efficiently and efficiently, I recommend it to all Beltelecom customers
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2
3
February 13
The website advertises promotions for zala packages. When contacting me, it turned out that there was no stock at my address.
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2
3
January 1
For the second year, we have been left without the president's speech and the chimes. The Internet is working, but there is no TV.
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3
October 19, 2023
The worst thing that can happen to a legal entity is to contact this wonderful organization. Half a year ago, we had the function of automatically debiting funds from our account. And the necessary papers were brought. But every month they block us and always say the same thing: from next month it will be written off automatically. We have a cash register powered by your Internet. The support service does not respond at all for an hour. The number 123 is exactly the same. If you need the Internet, then beltelecom immediately delete it.
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6
February 14, 2024
Competent employees.They also set up a set-top box there.Every year they offer to extend the promotion for half the price.The Internet is stable.The contract is concluded with everyone, including foreigners.Moreover, under the same conditions!
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3
October 31, 2024
The only drawback is that you always sit in line for a long time, but you can drink delicious coffee.
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1
December 5, 2023
Without my consent, the "video monitoring" service was added to the "clear" package. I overpaid for a year . I found out by accident when I bought a car and decided to add it. At night, only the cobwebs on the dome of the camera are visible. I decided to disconnect from all services. It will be easier for you to get a divorce than to return the router back if the contract is not for you. For all questions, they suggest calling 123, to the question of how the service is added without the consent of the subscriber and his personal presence, and there is no way back, they suggest contacting a lawyer. I disconnected from their Internet and home phone, I won't contact them anymore .
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9
2
July 3, 2024
There is a small parking lot, you have to park in violation of the length of the road under a sign or prop someone up and leave the phone under glass.
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3
November 19, 2024
the Internet has not been catching lately, we ordered a router for a long time, and did not wait
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2
2
January 20, 2024
About the work of the Beltelecom service center (Chernyakhovsky Ave.)
Pros: there are none
Cons: each visit to the center is a test for the visitor's nervous system. It is ALWAYS necessary (on any day of the week) to spend at least an hour and a half in the queue. They are called "jumping" through the queue in the ticket, although they are accepted by the same operators.
Operators work not just slowly, but very slowly. But at the same time, do not forget to inform visitors at 14.40 that the service is open until 15.00 (Saturday today), that at 15.00 everyone is on the way out! And people stood for more than an hour and waited. I was "lucky" today, I made it to 14.50.
I did not even begin to figure out that I was not offered to write an application for a refund (balance), since I came to terminate the contract. And that in the order form, the reason for termination of the contract is not the one that I named (I am not satisfied with the services of the center), but "change of residence"! I just gave those ten minutes to the next customer.
It's a shame that we still work like this.
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5
5
February 7, 2023
Great company. Polite clerks. Fast service. A lot of goods in installments . Convenient operation mode. Available parking space . In downtown.
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6
6
March 1
There is a very long queue for at least half an hour. In the afternoon from 12 to 14.
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3
1
January 9
Very slow maintenance. You can hang out for hours.
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3
January 31, 2024
Now there are repairs, premises and the number of specialists has decreased, but the influx of people is the same!I waited for 6 rooms in the queue for 50 minutes!It's unbearable in jackets in this stuffy atmosphere!but they work carefully and politely with each client!
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3
1
July 28, 2024
There are constant queues and half of the specialist does not work all the time, and so everyone is polite and attentive
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2
April 12, 2023
Nice and courteous staff and convenient prices.There are many services and goods. In principle, manopolist in many positions.There are always discounts.
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3
2
November 25, 2024
the most terrible and disappearing Internet in Belarus
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3
2
July 27, 2023
Disgusting service!!! For the 200 Mbit/s tariff, a router was issued that outputs 4 Mbit/s over wifi (FOUR!!!). This is the first thing.
Secondly, the kits are equipped with small fiber stubs, in case of loss of which, you will be charged 6.3 rubles. for the stub.
Thirdly, it is possible to wait more than two weeks for a specialist to leave the house.
I am satisfied with the services of this office by exactly 0 stars, but at least you can put 1...
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8
April 20
Parking is small, and there are always no places during business hours.
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1
March 21
I was lucky, she served me very quickly
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2
June 5, 2024
The queues are long, the work is very slow, five years ago and now, nothing changes. The quality of service is at zero...
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5
January 7
Beautiful after-repair service center!
Excellent specialists
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1
3
February 1, 2024
I like the design very quickly. You don't have to wait long in line. I like. Although I was here the last time 7 years ago.
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1
October 24, 2023
Awful. You can stand in line for more than an hour in their office. You call on the phone, they can't say anything good, the masters are reluctant to send! The quality of services leaves much to be desired. I do not recommend it! But since these are absolute monopolists, there is no choice.
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5
December 10, 2022
Only positive impressions from the staff. We picked up a FREE one!!!! the Internet tariff. Very polite and cultured! Thank you. The queue......but we miss it)))
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2
6
January 24, 2024
The staff are responsible and friendly, but unfortunately there are queues present, I would like more employees serving citizens.
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3
1