DoubleTree by Hilton Almaty
468 reviews
July 2, 2024
A great hotel. Polite staff, clean, fresh renovation, lovely rooms, convenient location. I recommend it!
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May 21, 2022
A good hotel, you can stay with pleasure.
Advantages:
Location - the city center, near the metro, restaurants, close to attractions and if you need to get to Panfilov Street (the main pedestrian street is one metro stop or 15-20 minutes of a pleasant walk)
Breakfast is a good, decent breakfast with enough choice, everyone will be able to find what they like. Without super frills, but you can definitely start the day perfectly. For example, there are two types of porridge (oatmeal and rice), pancakes, scrambled eggs or omelet to order (cooked with you), sausages, scramble, side dishes, vegetables, fruits (mostly canned, but there are also whole fresh fruits), cottage cheese and dairy products, pastries, tea and coffee, juices.
The lobby bar and rooftop restaurant are expensive at local prices, but high-quality and delicious. If you are too lazy to go somewhere, you can easily have dinner at the hotel. Clear and extensive menu, high quality.
By the way, I can recommend a great restaurant right next to it (again, if you are too lazy to go far from the hotel) - it's called Qaimaq, go and you won't regret it.
The rooms are very well cleaned, nicely decorated, quite large and with high ceilings. A comfortable large bed. The shower in the standard and superior standard rooms and the shower and bathroom in the rooms are on a higher level.
Service - the staff is very attentive and welcoming.
Parking is available on site, free, guarded.
Wifi - I always had enough for everything (social networks, surfing the Internet, listening to music and watching videos). For work, if you ship extensive and large files, then of course it can slow down.
Minuses:
There are minor flaws in the rooms - the socket in the bathroom is low power, so you can't turn on the hair dryer there or charge something. It is necessary to dry in the corridor of the room (and the cord of the hair dryer does not fully reach the mirror). It is solved - ask for an extension cord at the reception.
Water in the shower - sometimes there are short-term pressure interruptions. They are fast and do not cause much discomfort (to me personally), but this can happen and it is a little strange in a hotel of this level.
Just the features:
By default, you can only take the elevator to your floor and the floors of common spaces. If you come with a company and are on different floors, just go to the reception with your friends and room cards and ask to allow access to each other. If everyone agrees, access will be granted immediately.
SPA and pool - keep in mind that the water in the pools is very warm. If you were planning to practice, it is unlikely to work out. However, there is an official Olympic swimming pool within walking distance (2 minutes), if you really need to, you can go there.
The overall rating is 4, not 5, precisely for these shortcomings in the rooms. I have a special opinion about hotels of this level - given the high price and status, I cannot forgive such mistakes. I could easily forgive this for a lower-class hotel.
However, I assure you that the Hilton is really a place worthy of your attention, I have been here twice and I will be happy to return again.
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3
April 3, 2024
Hilton is hilton. A wonderful spa with a multi-level pool, a magnificent hammam, although it's a little hot for me. Beautiful pools with cold and salt water. Breakfasts are on top with freshly squeezed juice, national cuisine. Although the price tag is 5+.
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June 19, 2024
A very pleasant hotel, located in a quiet place, in the center of residential buildings. But the entire infrastructure is at hand. I really liked the breakfasts. The staff is very polite and courteous. Cool view from the window. The restaurant on the 11th floor is beyond praise, the food is delicious, the view of the city is wonderful.
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November 21, 2023
A very nice hotel, large rooms, welcoming staff, varied breakfasts to choose from, a chic SPA area with a swimming pool, convenient location, I recommend👍👍👍
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1
November 21, 2024
One of the advantages is the location and design. One of the disadvantages is a very long service in the restaurant on the 11th floor, we waited 1.5 hours for the order. There is nothing in the mini-bar, you have to order water and juices by phone, wait a long time.
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May 16
Great hotel! Very nice rooms and delicious food 👍👍👍
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December 13, 2024
a very decent hotel, a great restaurant on the top level
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1
March 12
Very good location. A wonderful chain hotel.
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May 9, 2024
Nice comfortable hotel. The room has everything you need. The high ceilings and huge panoramic windows overlooking the mountains are very impressive.
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3
July 20, 2023
Everything is fine, the floor has a view of the city and mountains, with a restaurant, there is a hood. The conference room is the best I've ever seen, everything is equipped right clearly, any business event can be held and everything is there for it. On the downside, the elevator is very slow. But it's just a little thing.
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October 6, 2023
It's dark in the hall. It's dark everywhere. Not cozy. Everything is neat in the room, but it does not match the price. Only water, two bags of black and two green tea and two coffees. Two bottles of water and of course the food is sky-high. We could do it like in Turkey, at least with vegetables, without meat. I am sad because our compatriots can only grab money just not for people.🤷 thanks to the staff, everyone is polite.
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March 3, 2024
We love the hotel in Almaty, we return every time as to our home!) great location, cozy and comfortable rooms, delicious breakfasts!
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3
April 18, 2024
Excellent hotel, convenient location. The staff is on top, polite, responsive. The rooms are nice, the view is beautiful.
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January 9
A favorite among Almaty hotels, the service, rooms, and food are simply great
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August 30, 2024
Everything is fine! The breakfasts are gorgeous, clean and cozy, calm. Thank you all for a good rest!
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April 19
Excellent breakfast and spa area, swimming pool after sauna is normal!
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February 18, 2024
We stayed at the hotel from 16-18 .02.24
We had an early check-out at 5 a.m.
The reception was warned earlier and asked to bring breakfast with you,,
We were given (for 2 people) a sandwich in a container, consisting of a piece of toast bread filled with ketchup, three mugs of cucumber + iceberg + cheese + some kind of ham. Very sparse.
Activia and yogurt were added to the second container. The sandwiches are not edible. We were left without breakfast.
The breakfasts at the hotel are gorgeous and such,,breakfast with you,,?
Houseeping works very well.
Responsive staff at the reception.
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1
October 21, 2023
Super hotel, comfortable, spa beyond praise, I regularly use the salt cave. Good breakfasts. There is a large store nearby, which adds comfort.
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3
January 5
Great hotel. Nice and hospitable staff!
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January 6
A wonderful hotel near the center. It costs a reasonable amount of money
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April 24, 2024
A memorable exterior. Good sound insulation. Excellent breakfasts. I was there during the earthquake. The room went left and right, but I couldn't even open my eyes, it was so nice to sleep
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1
May 16
The location is good. The very center of the metropolis. The hotel needs renovation.
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January 18
Great hotel. A good and varied breakfast!
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May 5
They cook very well. Cons-dirty curtains and hard pillows.
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April 6, 2024
Very convenient location. Lovely rooms. Nice view. Excellent service. Friendly, competent staff.
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3
December 18, 2023
Well, as if from Hilton, of course, one name. I've been to DoubleTree in other cities and it was a little better. There are more modern, designer hotels in Almaty for this money.
The hotel is cold, especially in the lobby - the building is completely unsuited to winter. The staff is excellent, I can't appreciate the breakfast - I didn't go. At the entrance, a wonderful compliment is a cookie.
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1
October 23, 2024
The hotel is not customer-oriented.
The staff is ungracious and unhurried.
The suites are disgusting: an awfully long unnecessary corridor with furniture on the wall is absolutely non-functional and inconvenient.
I do not recommend it.
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1
October 11, 2023
We held a business event at this hotel. Everything went very well, all our wishes were taken into account, during the event all managers were in touch and ready to help. Special thanks to Zhanara and Yerkegali, as well as to the waiters, the security guard at the entrance and everyone who helped. Thanks! Marianna is from Moscow.
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1
October 11, 2024
We were there, we had a meeting about real estate in the big hall, we were invited to this place, the staff service is good.
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1
March 22
always great breakfasts, friendly staff, the spa is not bad
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May 11, 2023
A surprisingly good hotel. The location is very good and not noticeable. The spa and hammam are very good. By the way, the bathhouse is separate from the women's one. A communal swimming pool. The restaurant is on top with a good panorama of the city, which will please everyone. I think it's expensive in terms of cost, but this is also a plus for this market segment.
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February 4, 2023
Good service, friendly staff, comfortable rooms, comfortable furniture, good mattress. The air recovery system works well, the room always has the same temperature and humidity. Very good spa and gym. The breakfasts are delicious and varied. Attentive waiters.
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September 17, 2024
Respond. For breakfast, champagne, fish, everything is delicious. Silence in the rooms. There is also a spa, but there was no time to walk
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June 18, 2024
Everything is fine. The breakfasts are delicious, that's the only thing frequent problems with WiFi left a little bad impression.
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April 20, 2023
Overall, everything went well.
Keep in mind that when checking into the hotel, you will be charged 5% of the cost of accommodation, some kind of fee (tax).
The rooms are clean and spacious. Everything works, although you need to get used to the lighting system first.
The restaurant on the 11th floor boasts one of the best views in the city, but at the same time a rather meager menu, for some reason in a pan-Asian style. Fo-bo is more like a soup with mushrooms (where did they come from) and thick pieces of beef. Salmon with octopus is salmon and a small (quite) octopus. There are no problems with alcohol, the card is huge, but if you do not drink alcohol, then the choice is sooo much reduced.
We checked into the hotel as expected, at 14:00, despite the availability of rooms, we had to wait in the lobby from 09:00 in the morning (principle?).
I'm unlikely to stay at this hotel anymore.
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January 20, 2024
We had a great conference. The rooms are good. The view from above is gorgeous. The food is delicious. All the conference clients were satisfied
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July 26, 2024
A decent hotel is modestly and imperceptibly located. I liked everything. The location is very convenient.
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February 22, 2024
I would put breakfast on 5 points, I even got red caviar a couple of times)) The hotel itself has a strange layout in some rooms, some rooms also have a balcony, which is interesting. In general, the hotel is not new, but it is normal.
I really liked the area with the pool and Jacuzzi!
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April 6, 2024
He stayed at the hotel from March 26 to March 28, 2024. It's very funny. The Hilton, where dead cockroaches are lying in the pool, and live ones are running around on the tables. I saw a live rat with my own eyes, the hotel administration forgets the arrangements and cannot divide and organize lunch for several groups of guests. Constantly knocks out traffic jams in the room.
One star, only for branded cookies)) Otherwise, it wouldn't be worth one.
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October 21, 2023
The rooms are a bit old, especially it can be seen by the san. The node also had a minus - there was no capsule coffee machine. But the gym is a top: brand new, huge. 3 baths on the level and a swimming pool. The breakfasts are delicious, a large assortment.
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1
July 26, 2022
Great SPA! Swimming pool, Jacuzzi, hammam, Finnish and Russian saunas, pool for the youngest! Mini saltwater pool! It's clear! Showers, changing rooms - everything is at a good level. Convenient location, there is a place to Park the car. Towels, bathrobes, and slates are provided free of charge! There is an opportunity to learn swimming with a coach, at an adequate price. There are Spa programs of various types.
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3
March 17, 2024
It is good for business trips and events. The rooms are modern, but the sound insulation leaves much to be desired. The place is quiet.
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1
January 28
It's a great hotel, with a very convenient location!
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August 9, 2024
The staff is polite. Parking for guests is good, but unloading is just terrible. The entrance is narrow so there is no parking. You drive at the 10th attempt, turned around and left.
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May 3, 2024
Excellent distribution, cozy beds, delicious breakfasts and the staff is professional and caring 👍
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December 16, 2021
Great hotel, great location. Spacious rooms with everything you need to stay. I liked the spa - worthy for the hotel - there are dry and wet saunas, a pool with a Jacuzzi and a font with cold water. The breakfasts are quite modest, you definitely won't stay hungry. It is a pity that during the 3 days of staying here, I did not have time to visit the restaurant - I need to make an appointment in advance, there were corporate events. You can spend time in the lobby - there is a kitchen and a bar, prices are not too high. I liked everything!
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1
March 10, 2022
We stayed with our family. I liked everything very much: The rooms are comfortable , bright, spacious in a pleasant color scheme; the service is super, everyone is very polite, cultured, I want to emphasize the neat appearance👍🏼 We always booked a room with breakfast, it is very convenient and a large selection of delicious dishes (even freshly squeezed juice is available, although this is rare in hotels) The location is very convenient and everything is nearby. Spa is generally a separate topic, 3 types of pools, and saunas (3 types) are located separately in the changing rooms, it turns out to be very convenient. I was pleasantly surprised, I have not seen this in other hotels (I hate when men steam with women) I strongly advise you to stay at this hotel 👌🏻
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3
July 2, 2024
A great hotel, everything is on the level, I often like to come here to sleep and eat! You won't regret it!
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February 8
The topchik hotel. There's a great restaurant upstairs.
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