Duman
351 reviews
September 19
The sauna and pool are in very poor condition. The behavior of employees is zero
June 30, 2023
Best service ever!
1
June 6
The hotel is located in a good location. The standard rooms are spacious. The keyboard is convenient. The linen is decent. The equipment is new, or almost new. The staff is friendly. A buffet for a solid four.
Of the cons: upon arrival from the airport, I could not immediately check in until I went and changed the money in the exchanger. But, it probably depends on the shift. My colleague arrived a day later and made the payment on the trail. day
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November 9
Convenient location, you can walk to all the attractions. There is a lobby, a conference room, a swimming pool, a hammam and two types of saunas. There is a bowling alley and a water park nearby. The large Ferris wheel also works in winter. In summer, there is a great park with children's attractions. Rooms for 4, there was a strong wind and it blew into the room - it was cool :(In general, I liked everything.
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November 20
The hotel is very good - and the room stock (you can find fault with a certain "wear and tear", but I will not), and breakfasts, and a fitness club with a swimming pool, but the main jamb is the staff.
On the 2nd night, I woke up to the sound of the door opening - I didn't understand anything. After that, at 7 a.m., they arrange a wake-up call from the reception, clarifying that I did not check out. I went to figure it out - it turns out that one of the employees managed to put a mark that I left at night (respectively, the maid came in at night). To be honest, for me it's a game that ruined the whole impression. Naturally, I didn't get enough sleep as a result.
Before that, a friend told me that he asked twice to bring a heater to his room - and did not wait (about a week before my arrival at the hotel).
I can survive stale carpet and already damaged furniture, but there are no such joints.
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June 14
Nice hotel!!! The staff did well! Everything is on the level! The kitchen is well done! The atmosphere itself is inviting, you really relax after a work routine! Forget yourself! The swimming pool, the smoking room is ventilated and comfortable! Cleanliness, white beds! I drove in tired, I drove out like new!!!
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October 28
I visit this hotel only when we have seminars and trainings in the conference rooms. Everything is fine, it is already one of the favorite places where you can just drink delicious coffee in the lobby, or take your daughter to the princess house, a very cool place by the way for little princesses!
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July 26
A wonderful hotel, clean, cozy, beautiful. Polite staff. And the favorable atmosphere is given by the paintings that are hung around the hotel. It's great that the hotel management appreciates your art. I'm just thrilled.
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August 15
I really liked it, the room is very spacious, comfortable, everything is there, kettle, refrigerator, slippers, bathrobe. A decent breakfast, the tables only at breakfast are strange, very large. The location is also good, there is a great view from the upper floors
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October 31
I attended a seminar in this complex. Everything is clean and cozy. I thought that prices would bite, but it turned out everything was fine. The elevators are super) the kids liked it. I don't remember the restaurant, but it was delicious and the service was top-notch.
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July 21
It is very pleasant to visit Duman again, it seems to have been at the time of opening, now the repair and cleanliness are also pleasing to the eye, the view from the window turns out to be such a green Astana, but there are disadvantages. On the remark about the refrigerator not working, they promised to send an electrician, everything ended on the promise, room service was also lame, I had to call twice to remind about my order.
See original · Русский
September 19, 2023
Плюсы
Персонал на ресепшене приятный и отзывчивый.
Питание, которое входило в оплату номера - отличное, на любой вкус и предпочтения, и фрукты, и овощи, несколько вариантов блюд на завтрак, много местных вкусностей.
Чайный набор в номере всегда пополнялся
Чайник рабочий.
Шкафы, вешалки, дополнительное одеяло всё хорошо.
Минусы
В ванной комнате постоянно пахло канализацией.
Не меняли наборы гигиены, а в последний день решили вообще, что нам не нужны зубные щётки и шампунь, кстати полотенце тоже не положили
Одна кровать жутко шаталась, вызвали мастера, но он ничего не сделал, так мы с соседкой сами и делали, оказалось ножки не были закручены.
Диванчик в номере был весь в шерсти животного какого-то
Воду в номер давали норму, если бутылки стояли, новые не добавляли.
August 29
A great hotel with a view of the river, everything is just super, the rooms are excellent, there is even a fitness club with a pool and a nightclub, I recommend the land just a cannon bomb Toha recommends
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1
September 15
This is not the first time in this hotel.
In order:
1. The hotel "tired"... Starting from furniture and ending with periodically breaking door locks.
2. Parking and entrance are excellent.
3. Reception work on "4".
4. There are a lot of elevators, they work perfectly.
5. Breakfast on a solid "4". Delicious and assortment.
6. Swimming pool and gym "5+" (photos attached)
7. Near a shopping center and a cafe with good cuisine and a low check.
Would I recommend this hotel to my family? Yes.
Next time, I'm here (I'm too much hooked on the fitness center) ... 😀
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November 15
The hotel is big and beautiful , the rooms are spacious , everything is there for convenience ! The only big minus is the smell in the rooms 😨Everywhere there are carpets , I do not know how they are cleaned , but the smell is disgusting (( open windows did not save . Being in the room , you get used to it and don 't notice , but when you come in , you want to go out . Otherwise everything is fine .
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November 16
A very good place, good service, timely,always a lot of visitors,very interesting for children and adults , keep it up , everything is fine , organized
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July 28
Great room, decent service. The food is at the highest level.
Due to the current situation, everything is fine. They helped me out and received me with dignity.
We arrived for two days, we couldn't fly to Vietnam.
Many thanks to the staff.
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1
August 17
The price corresponds to the quality. Very good location in relation to the main attractions. The hotel is easy to find (the flag and Ferris wheel are visible from all sides). Delicious and varied breakfasts. Of the cons, the hotel is not new
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April 27
The hotel, of course, is already tired. And his style has a Soviet touch. But, on the other hand, a colorful lobby and panoramic elevators, a breakfast table with national things (kurt, etc.), a national tent in the bar (or a tent, in general, something national). We upgraded the room category to a junior suite for free, I ended up living alone in a room with two toilets and two balconies, beauty. In the room there is a bathrobe, slippers, all kinds of shampoos, gels, hats, a kettle, everything is there. Right next to the hotel is a water park, an amusement park, where actually the largest Ferris wheel in Kazakhstan, a red double-decker bus also stops nearby (opposite the shopping center), Khan Shatyr can be reached on foot (15 minutes walk), and next to a giant park (central), with a flagpole, a pond, the St. Regis hotel disadvantages I would note that it is not written anywhere that a cap is needed for the pool, and that in fact the hotel pool is a fitness center where ordinary people swim and practice, not hotel guests. They offer to buy a hat at the reception of this fitness club, 700 tenge. I did not buy it, because at that time there was a children's swimming training in the pool and there was nowhere to swim, and they let me into the sauna without a hat.
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1
June 28
Good afternoon.
I stayed from 26 to 28 June 24. I lived in De luxe rooms for 100 euros per day.
The most terrible thing is the smell of chemicals ingrained in the carpet - it smells everywhere in the corridors, rooms. It is not possible to ventilate it.
Secondly, the air conditioning system is catastrophically unable to cope with air cooling. There are 3 air conditioning outlets in the room - the result is "0" - warm air is just chasing.
The third towel has been fringed, probably since it was opened in 2007. they have not been updated, and no one controls it.
A bathrobe with holes))
The upper shower, if you can call it that, has rusted and today it is a sieve with a hole on both sides)).
Cabinets with doors of the "coupe" type were forgotten when they were oiled - they creak and hang out
Otherwise, in two rooms, the room is generally fine - there are all bathroom accessories, tea, water
The elevators are working properly.
Breakfast for three.
There were no questions with the staff
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1
November 10
The hotel fully corresponds to its 4 stars, the rooms are large, the room has a refrigerator, kettle, bathrobes, slippers, personal hygiene items, daily cleaning, good breakfasts, a large selection, everything is very tasty!
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October 23
A good hotel, and there is an opportunity to go to the pool and gym. There is a shopping center nearby with everything you need. But the rooms are already tired and the breakfast is too monotonous.
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June 30
Great hotel.
It would not hurt to repair a little - the switch is broken into the drywall wall, the door jambs fly off periodically.
But in general, the hotel is pleasant, the staff is responsive - it's good
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October 12
The hotel is located in a beautiful place, on the left bank of the Ishim River, a tall, beautiful building, but the rooms are very in need of repair, the floor covering is very old and worn, the breakfasts are good and varied every day.
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1
October 26, 2023
The location of the hotel is basically good. Near the shopping center in walking distance. The way to the airport for the morning flight (to Moscow is 20-25 minutes to leave at 05:00 from the hotel is convenient. Because of this, I do not know what breakfast is in the hotel)
I will write separately about the rooms - spacious, the bed is large, the bathroom is also in order. But there is a minus, there is a toxic smell in the room (I've been to three different ones), in summer and autumn (a week ago) I slept with the balcony door open. It probably won't matter in winter. Photos of the hall and the view from the balcony.
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January 14
A modern hotel. Pleasant helpful staff, delicious breakfasts.very clean. There is a swimming pool, unfortunately not very large and very crowded. The hotel is located next to an aquapark, an aquarium and a Ferris wheel.
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January 5
The hotel has its own 4 stars!!
Interesting design of rooms and hall.
Buffet breakfast: there are meat and dairy products, fruits, national "sweets", juices, tea, coffee, various pastries!!! And on the 16th floor - with a gorgeous panorama of the city!!
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March 31
The hotel is clean and cozy. There is a buffet breakfast. The hotel is located in the city center. There are many shopping centers and attractions nearby.
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March 13
I am writing a review directly from the hotel.
The tired hotel - simple furniture, tiles and plumbing in the room needs repair.
At the same time, the standard room is quite spacious (not small), the bed is quite normal in quality.
The room is clean. There is a kettle, individual sets of cosmetics.
Breakfasts are quite so-so normal. No frills, but there is a familiar minimum for hotels.
Colleagues living in other rooms complain about odors in the room (something like burnt wiring).
I don't have such problems in my room.
The room price is quite acceptable (relative to similar hotels nearby) - therefore, if you are not confused by the "fatigue" of the hotel, it is generally fine...
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August 6
The hotel does not pull for 4 *. Plastic cards are not accepted, they are sent to an ATM. There is a persistent smell of plastic in the room... it does not erode.
The room stock is killed, the control panel of the air conditioner is broken. It's impossible to watch TV, the picture is pouring out.
I didn't find any advantages... I do not recommend it
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November 23
The service in the restaurant is disgusting, there is no millet. The waiters themselves say you can go get a fork, the wait is long. The maids cleaned up, came in late , the door was not closed until the end. In general, it didn't go well for me
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August 2
The hotel leaves much to be desired, an unpleasant smell in the room, the shower does not work properly, the drain does not drain. Recommendations to the hotel management: to repair everything outdated
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1
July 1
A good gift , rattled well , but it 's time to do repairs , high-quality cleaning does not place the second floor , the toilet urinal second does not work
If the owners were skillful, it would be possible to unwind it again with a second wind
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1
March 7, 2023
Очень большие номера со всеми необходимыми удобствами. Вежливый персонал отеля, на все запросы реагирует моментально. Завтрак проходит на 16 этаже с красивым видом на город, большой выбор блюд на завтраке. Расположен город в шаговой доступности от всех достопримичательностей. Карты Мир( РФ) не принимают, заранее приготовьте наличные средства.
January 30
Great stay, the rooms and the view from the window are super, the room facilities are excellent, the service is excellent. The pool - I did not like it, it was crowded, crowded, the showers were not configured, then boiling water was cold, there was no average.
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1
April 21
The rooms, textiles, interior, linen are outdated. Everything is shabby, but the staff is trying their best. Clean, change the linen outside the schedule, etc. The breakfasts are also very good. Fitness for five
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February 27
We stayed overnight. We checked in after 00.00, in fact, only to spend the night. They did not use the breakfasts, they were very upset about the condition of the room. The bed has holes in places, the towels also leave much to be desired, the bathroom is quite dirty. I give 3 stars only because the guys at the reception and at the bar were very nice. Well, the appearance of the hotel is not bad.
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October 22
A good hotel large comfortable rooms, only in some cosmetic repairs would not hurt
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July 4
Very nice hotel, nice young kind people, clean and beautiful
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February 27
The service is great! The buffet is a delight!
We need to upgrade the sockets in the room and a little cosmetic in the bathroom, a cooler on the floor.
I would like to see a device for receiving recyclables of the Sparkle type.
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1
1
May 2
A cool hotel, comfortable rooms, the staff are professionals in their field, I will be happy to recommend it to everyone
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1
November 14
I used Yandex Taxi in Astana for the first time . The driver is also very cool luck
I came from Turkestan region to compete!
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1
October 23
Great hotel. I really like him. For 10 years in a row, I live in it about ten times a year.
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November 13, 2022
Из плюсов можно отметить большую площадь номеров, вкусные завтраки, неплохая кафешка на первом этаже, кровати удобные.
Из минусов - номера в плохом техническом состоянии. Кондиционер в номере не работал. Дверь на балкон была закрыта при помощи шляпки самореза, вкрученного прямо в пластик рамы. При этом дверь нельзя было ни закрыть до конца(механизм закрытия не работал, всегда оставалась щель, через которую завывал ветер) ни открыть, т.к шляпка самореза не давала этого сделать. В душе верхняя лейка полностью неисправна, вода льется отовсюду, кроме того места, из которого должна. Сама душевая кабина негерметична, постоянно лужа на полу. В номере слегка неприятный запах.
3
June 9, 2023
Отель очень хорошо расположен на территории парка. Доброжелательный персонал. Неплохие завтраки. То что не понравилось не работающий фанкойл на холод, дул но не охлаждал. Сильный запах в номере который немного выветрился при открытом окне в течении дня .
July 30
We were in the conference room, the air conditioners work very well, the price of coffee is high
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October 20
We went bowling , we liked everything and the atmosphere was great
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1
January 10
It fits perfectly for a business trip. Nothing superfluous. A little shabby, but OK. Individual omelets are prepared for breakfast, here 10/10. But the rest of the food could be made more strikingly.
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May 31
Do not look at the flattering reviews, the hotel is old and in need of renovation. The room was siphoned from the wind from the balcony door, the air heating system does not work, they brought a small heater, but it is not enough for the room area. The only plus is the size of a standard room of 36 m2...
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February 20
The room - the walls were papered with dermantin, the smell of which is so sharp that I had to sleep only with an open balcony at a temperature outside of -32. A broken safe door, broken tiles in the bathroom, washed towels. The cleanliness in the room and the gallery corridors is questionable (for 4 days someone threw a wrapper in front of the door to the room, which shows the lack of cleaning in the corridors as such).
From the good - responsive staff, a good breakfast - porridge, cottage cheese, etc. However, every morning, apparently because of the low traffic, there was already a weathered cheese on the plates.
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