Hotel D'Europe
537 reviews
October 14, 2024
This is our home hotel practically. Very helpful staff from reception to security guards.
The hotel is well located, the city center, everything is within walking distance.
The rooms are large and the beds are comfortable. The plastic spoons in the coffee corner were a little confused, but maybe it's temporary?!
One of the latest innovations is a cockatoo parrot in a huge cage on the second floor. That's for sure you won't oversleep, in the morning he screams in a bad voice. But OK, he didn't bother us at all.
I recommend it if you like old school
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2
August 3, 2024
A wonderful hotel. The rooms are spacious and comfortable. The bathroom is beyond praise. There is everything for a good rest, everything is thought out. It is clear that the staff is trying to make guests feel welcome.
There is convenient parking.
The excellent location of the hotel in the very center of the city, in a beautiful place.
We fell in love with this hotel. There are still good hotels in Minsk, but I really want to come back here, to a hotel with such a legendary history
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1
2
August 16, 2024
Clean and cozy rooms, beautiful view from the room, friendly and courteous staff, delicious but not very varied breakfasts. I was slightly disappointed with the bathroom in the room: the faucet in the bathroom was equipped with a shower, but there was no way to use it, which meant that you had to use only the shower built into the wall, which was inconvenient. In this regard, the bathroom was regularly flooded with water from the shower, and it was not possible to take a shower without wetting your head.
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2
1
January 4
Great location! 10 out of 10. Friendly staff, well-equipped rooms, comfortable beds, tea station, tea, water.
Decent breakfasts - fish, caviar, champagne. Yes, they don't cook hot food to order, but these are nuances. The spa is small, but quite normal for a city hotel, we got there when there were no guests, so everything is fine too.
If you want to find fault with something, you can find it, but for 15,000 rubles per day on New Year's Eve, I think it's more than fine!
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1
August 5, 2024
The main advantage of the Europa Hotel is its location - one of the most beautiful places in Minsk.
But, as for the hotel itself, there is, of course, something to work on.
The hotel positions itself as one of the best in Minsk. Everything will be fine if you correct some points:
- there is an urgent need for greater cordiality on the part of the reception staff towards the guests. If this is a really strong 5 check-in, then the reception staff is obliged to greet and smile every time they see a guest (and it doesn't matter how many times a day they see this guest). The guest should feel that he is very welcome here, and repeated politeness, in this case, is mandatory. In fact, at the Europa Hotel, when seeing a guest, some reception staff quickly turned away and actively looked at the computer monitor - into the ignore zone, just not to say hello (I'm not talking about such an opportunity to stand up and say hello). I defiantly had to be the first to greet the hotel staff for the first 2 days, but then I gave up on this thankless task. Well, if this is not accepted here, then what can we do. The security service was even more welcoming. The management needs to work with the staff.
- the cleaning is very average. I even saw cobwebs on the wall before the wall lamp. Cups are poorly washed. The bed is made in a strange way: I wrapped it up in the morning - and after cleaning, nothing has changed. After talking to the maid, the situation changed. There were no complaints, the cleaning was good.
- we took two rooms. In one room there was no very unpleasant smell in the bathroom, but in the second room there was such a terrible smell, as if something was going out there, or, as other guests accurately noted in the reviews, it smelled like a dairy, the smell is still the same. And water is constantly flowing through the glass partition in the bathroom and the floor is all damp (in both rooms). They talked about it at the reception - to no avail. The girls at the reception asked us to transfer this request to other reception staff tomorrow morning (apparently they did not want to bother with this issue and decided to pass the problem on to their colleagues) Judging by the reviews that were left here, the problem of stink in the bathroom and running water on the floor is categorically not solved.
- breakfasts - well, so-so, the masterpieces characteristic of 5 stars, of course, are not. I was surprised that there is no way to ask for a scramble or a poached egg. At our request, we were told that there are fried eggs on the buffet here. To understand, if this is the best 5-star hotel in the city, then this is nonsense, this should not be, please reconsider the possibility of cooking these dishes for guests at their request. And the proposed glaze was probably fried in sunflower (and not butter) oil, because its edges had such an unpleasant dryish crust.
As for the promised live musical accompaniment during breakfast, during the 5 days of stay at the hotel, the pianist played the piano only once.
And another point, if this is a 5-star hotel, then the waiters should be alert and quickly remove used dishes from the tables, catch the eyes of the guests to come up and ask what else they would like. Moreover, there were a minimum of guests, the largest 3-4 breakfast tables. (This remark applies specifically to 5-star hotels. If it were a 4-star hotel of "medium tailoring", then such requests on my part would not sound). There was no such activity on the part of the waiters here.
And as for desserts, they are spinning on a closed glass display case and you need to ask the waiter to take out one or another cake from there (in fact, it is not very convenient to "get" to the cakes this way). In addition, it feels like the cakes are not morning, but they have been lying in the window for more than one day, as if they were cherished, beautiful, but not tasty. They were taken only once.
- well, the upholstered furniture in the hall is already so old, the leather on the sofas is all cracked, it begs to be replaced.
Of the advantages:
1. There is an underground parking (paid), since we travel by car, this point is very important for us.
2. Excellent location of the hotel, the best in Minsk.
I would like the review to be read not by the girls at the reception, but by the hotel management. Well, after all, about the unpleasant smell in the bathroom of a 5-star hotel, how many complaints are written in the reviews, and the standard answer is: "we will fix it."
The idea of the hotel is a great location - gorgeous. You just need to work on improving the service, train the staff, and invest a little more financially in the hotel so that you end up with the declared chic best five-star hotel in Minsk!
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10
3
January 13
We stayed at the hotel for three nights. Large, spacious room, luxurious beds with snow-white linens. The room has everything from toothpaste to tea and coffee. We lived on the third floor with a view of the square. There are many places of interest within walking distance. The location is great!!!! There is a retro tram tour nearby, we took a ride, we were satisfied.
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1
November 9, 2024
A wonderful hotel. Good location!
Polite and caring staff . The rooms are huge and clean. Daily cleaning service.
The spa complex downstairs is not big, but clean and so necessary after a day of walking!
Next time in Minsk, only to this hotel!
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September 13, 2024
One of the best hotels in Minsk. The polite staff, the memorable interior, the food in the restaurant is super. A good location in the very center of the city, there are many interesting locations around for walking, restaurant or bar recreation.
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1
July 23, 2024
A wonderful hotel. Polite staff. Great breakfasts. An interesting unusual menu . Unusual, stylish, spacious, bright rooms. There is everything a person needs on vacation. The cosmetics in the bathroom are excellent, varied!
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1
May 10, 2024
Great hotel, great location in the city center. There is a Spa area, sauna, hammam, swimming pool, Jacuzzi. There is an underground parking. The staff is attentive, friendly, and all issues are resolved quickly. The room was spacious, excellent bed linen, no foreign odors. Breakfast is a bit expensive for a buffet, but everything was very tasty, especially the sausages, I highly recommend it to everyone, and if it's especially the first time in Belarus, then this is a big plus to the impressions!
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4
7
October 5, 2024
The best location. The staff is pleasant. The breakfast is delicious, coffee, caviar, fish. Of course, there are cooler hotels, but this one has a history, charm and at the same time everything is very decent and rooms, beds, cleaning. The pool is small, but with a Jacuzzi, hammam, sauna. It popped into my head.
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June 23, 2024
Great location in the heart of Minsk. A beautifully recreated building. Normal breakfasts at the hotel. The service is good. There is even a semblance of a library in the lobby.
But! The cost does not match the quality. There may be odors in the rooms. My room smelled like a milk collection point. The bathroom needed repair - the protective glass was leaking so that at least you could pump it off the floor. The air conditioning in the room was not regulated - I called the technical service three times.
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3
5
November 14, 2023
A beautiful hotel in the center of Minsk from which you can walk to the main attractions of the capital of Belarus. Purity. Cosiness. Professional, polite and attentive staff.
I especially liked the balcony with a view of the intersection of two beautiful historical avenues: Lenin St. and St. International.
A trick that remained in my memory: a piano near the entrance, on which beautiful familiar modern and classical melodies are performed in the evenings. Minsk sparkling wine on the balcony of the 5th floor to the sounds of the piano, flying through the city noise, applauding passers-by who unwittingly became spectators is the brightest and kindest memory of Belarus, of Minsk, of the Europa Hotel. God help me!
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3
3
June 9, 2024
A great hotel in the historical center of Minsk, I liked everything. Any questions are resolved at the reception. High-quality breakfasts, excellent restaurant cuisine. The staff is polite and helpful. I didn't notice any special disadvantages, I was satisfied with the 7-night stay. The room is cleaned daily. I didn't really understand the presence of a perfume boutique in the lobby — it clutters up the passage and fleurs with a mixture of indistinct aromas.
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November 5, 2024
Very warm attitude towards customers. The rooms are good, just in moderation, and the atmosphere in the hotel is conducive to rest and comfort. I liked the building itself and the view from the window. Thank you to the staff for paying attention to us!! We will be happy to stay there. Didn't have time to visit the pool
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1
January 8
The hotel is excellent. The room has everything you need.
At the time of check-in, there was a lack of an air freshener in the toilet (which never appeared), a shoe spoon. The cleaning is timely and of high quality. The pool is compact, convenient, and the operating time is acceptable, but the disadvantage is that the water temperature in the pool is 26 degrees. Not all athletes)))
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October 28, 2024
A wonderful hotel. We liked absolutely everything: spacious rooms, excellent service, friendly staff, the presence of a spa and the most luxurious location. And the building itself is very beautiful.
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1
November 27, 2024
Thank you. ✊🤓. Hospitable, brotherly, even better than at home (but this is not accurate). Aristocratic, but without manners and pathos. 👍🤝. Didn't you feel like, " Boy, where did you come from, how old are you? Uncle , we are 55 years old , here is a passport, here is an income statement"). The staff are sociable, it's nice to be with them. Well, it's been noticed all over Belarus. 🤝👍. We are thrilled.
Thank you for the hospitable stay. And the history of the hotel is certainly impressive. But more people. Thank you. 🤝🤝✊🤓. Greetings from Voronezh 🤝
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2
August 23, 2024
A wonderful hotel in the very center of Minsk, with history and atmosphere; delicious coffee in the lobby bar and a pleasant spa area; cozy and large rooms and the smells of niche perfume in the lobby 🌹
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January 7
Travel a lot now because of sanctions,not all of us are happy, decided to visit Belarus, daughter to the DR ordered room in Europe, what to say,settled earlier, it pleases, brought compliments to OTHERS, postcard and booklet, in other countries, I will not name, even though in Zanzibar was a fruit basket, read reviews, Yes, the smell is in the bathroom, and was very disappointed plastic spoon straight upset, well-so, 5stars and plastic, in price stated pile of pillows and with the husk, to the back, he asked, ha, no one even heard the restaurant, caviar is the cheapest out of frozen foods, I know, champagne 🥂-so-so, not Clicquot, dessert, stupid store, dry and tasteless, and yet, the waiters should not use VIGOROUS cheap, spirits," just hard, took a coffee and the smell,well, at least sauna pleased, maybe someone who came to Breakfast in a Bathrobe and with a dirty head, paid, well, never seen carrots sweeter, Yes, and, daughter ordered room service champagne, by the way very expensive, even in the ice bucket is not set, I had to remind the review was written not pathetic, LIKE, and honestly, the location is good, you can walk to the metro close by, nearby, with delivery to a room, the waitress brought the food, dropped the knife, the other is not brought, had to bite so the cucumbers in the vegetable basket of terrible, good cabbage seasoned with the right oil, and so, for two nights, relatively normal
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January 2
The hotel is frankly for 4⭐️. The room is on the 6th floor, it has a beautiful view, but the room itself feels "tired". The bed is not 5⭐️ high, it's hard, and I couldn't rest. Chairs require dry cleaning. In general, the room would be decent without these nuances. There is tea, sugar, kettle and tea in the room... plastic teaspoons. The bathroom was surprised by the sleeves of the dressing gowns, which were literally washed to holes. Holes on the edges of the sleeves! Bathroom accessories were changed to the required amount, but you need to bring them daily for 2 people. But the maid was wiping what she had started and putting it back. For 5 stars, such pettiness is amazing. The cosmetics themselves are quite pleasant, I don't know the manufacturer because they are generally new, but they didn't dry out, and thanks for that. Now about breakfast. I don't know who's squeaking with delight about caviar, I don't eat it, but the rest is very so-so. Some slicing, some vegetables. Absolutely unappetizing-looking pancakes, "fried" bacon, pale fried sausages. Desserts didn't appeal either. Everything is pale and gray. The porridge was delicious. There are several types of bread, milk, cereals, everything is like everyone else's, I won't say anything. To summarize. The hotel is good, if you don't expect five stars from it, you won't be disappointed. 3-4 is quite good. The chic location in the center will more than cover many nuances.
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December 1, 2024
Great location. The service is good. The breakfast is great. Where else can you pamper yourself with champagne, red caviar and fish in the morning? It's for a warm-up. The city center. Everything is within walking distance.
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February 23, 2024
A very beautiful old hotel, one of the best locations in terms of hiking, everything is at hand (sights, beautiful places, the embankment, cafes and restaurants) in the city center, the railway station is also nearby!
Metro and bus stops to all parts of the city are also nearby, at a glance!
Also (importantly), there are places within walking distance from where sightseeing buses depart EARLY in the morning to all corners of the country!
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3
1
January 3
Wonderful hotel, courteous hotel staff, excellent butler, quick check-in, excellent view from the room. The mood is 10+. The child and we really liked it. Now we know where they are waiting for us :)
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1
November 7, 2023
Very nice hotel. Before that, we stayed in Minsk in other 5-star hotels, this one is the most optimal in terms of location. Classic style, lots of wood, the rooms are large. We had a room with a balcony and a view of the city hall. Everything you need in the room is available. Parking was paid underground, 39 b.r. per day, but you can park the car in front of the entrance to the hotel behind the chain, but there are not many places there. We didn't take breakfast, we like to go to cafes. A small spa is located on the 1st floor, included in the price, we went a couple of times, there were no people. I really liked the hotel staff, starting from the doormen, ending with the maids - all friendly, friendly and attentive. Many thanks to everyone for their hard work!!! We will definitely come back!!!
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5
1
September 6, 2024
A good hotel , in the very center , polite staff , clean , and mattresses , pillows and blankets , need to be changed a long time ago , I will definitely come ( change all of the above ) you are welcome!!!!!
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3
April 21, 2024
The coolest location: the center of the center, a historical building from the postcards of the city, the room is cleaned clearly, daily. The staff is polite. There is a small swimming pool and saunas in the basement. A very peaceful place) The rooms themselves may not seem a bit modern, but it's all about taste and color.
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2
November 22, 2024
Wonderful breakfasts and lunches at the Hotel. Very attentive staff, good mood and pleasure from visiting are guaranteed! I will definitely come back on my next trip)
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May 29, 2024
Convenient location, two Parking lots, the very center of the city, a 24-hour bar, excellent staff, large rooms, there is everything for both leisure and work, I have been staying only in this hotel for the last 5 years, I highly recommend it
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January 11
I'll start with the cons: The room was filled with cigarettes from the ventilation. Apparently, someone was smoking in the room. They also brought us smoked cigarettes. It's not pleasant.
The refrigerator "works" is one name.
Purity is 4 out of 5.
On the plus side: the girls at the reception are friendly and helpful. The hammam is good, but it's not always hot during the day. The bed is comfortable, everything is provided with soap, even bath salts. We ordered breakfast separately, delicious, satisfying, a lot. The Wi-fi is working smoothly, well. The location is very good, in our opinion. You can walk to the shopping center, the main square, and cafes. There are plenty of bars nearby.
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June 15, 2024
It is strange that the hotel belongs to the 5-star category, my subjective assessment is 3 stars, both in terms of the level of work of the staff and the level of the room. I travel quite often and have stayed in hotels of different categories, so there is something to compare it with. It is worth starting with the fact that upon check-in they offered a modest room on the last - 7th floor of the hotel (the floor is filled with tables, chairs, the way to the room through plastic doors like in a hospital, well, in general, I think you understood the feeling), with a strange closed door and a view of a piece of the roof of the hotel with a fence. Although a completely different room was booked - a "spacious" room with a "magnificent panoramic" view. When contacting the reception with a request to replace the room, they offered another one with a view of the courtyard, but at least similar to the one that was booked. There was no apology or compliment from the hotel. There were two guests staying with us, but everything in the room was only for one person (one set of towels, a bathrobe, etc.), i.e. the room was not prepared, additional accessories were never delivered. Near the bed, the floor was sinking under the synthetic carpet. The room is tired, the plumbing is old and mold is noticeable. Chinese-made cosmetics, which surprises the hotel by positioning itself at 5 stars. During the check-out, no one asked about our impressions, as they do even in hotels without stars. The room is not worth that much money, I will not recommend it.
As a result, the hotel is losing customers. My friends organize vip class tourist trips and considered this hotel, alas, but now they will choose another one.
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7
1
August 9, 2023
Quite a pretentious place, interesting interiors. Convenient location. Clean, tidy, friendly staff. But some kind of comfort is not the most comfortable... I wanted to turn off the air conditioner, it turns off, but it still makes noise all the time. The decoration of the rooms is old, but it's even interesting. I didn't like the breakfast very much, but it was quite passable. The cleaning is very good, hygiene products are updated every day.
I must admit, I didn't really understand why the price of accommodation was so high. If only because of the location, then this is a minus one star in the review) So far, I'm putting all 5 in advance with the hope that improvements are coming.
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3
2
August 7, 2024
In the very center, quiet, comfortable, cozy spa, all cafes and attractions nearby, I recommend it! If you go to Minsk, then only here!
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1
December 22, 2024
We had a rest in the restaurant, excellent service, the waiters are professionals in their field, there is a convenient entrance, the food is very tasty
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July 6, 2024
The service is excellent.
The location of this hotel is excellent.
The staff is polite.
They communicate correctly.
Cleanliness at a height
The room was cleaned well.
Quiet and comfortable in the room.
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October 24, 2023
I like this hotel. Despite the time of existence, it keeps a "brand". Bright, spacious rooms. Large bathroom, care kits. Towels and bed linen of European quality. Comfortable bed, soft pillows. The furniture corresponds to stardom. Delicious and varied breakfasts. SPA. High level of service. Accessibility to the main attractions and cultural and entertainment centers. There are many restaurants in the surrounding area. There is a place to walk. Availability of Parking and Concierge.
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1
May 12, 2024
Wonderful hotel, cleanliness, location, breakfast, swimming pool! A great hotel, the staff is wonderful! Clean everywhere, friendly staff, I was in such a hotel for the first time, I recommend it to everyone
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4
November 26, 2024
A cozy and very clean hotel, polite and friendly staff, a very tasty and varied breakfast.
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February 24, 2024
I liked the hotel. The location is great for walking around the center. The rooms are cozy and clean. All the staff we contacted were very nice and friendly. The breakfast is delicious and very varied
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1
August 2, 2024
This is how the wrapper and the candy are all of the highest class, when I just came to look and everything was beautiful for a person, there is something to remember, something to tell and the desire to come back again is 100%. Thanks for the moments 🙏
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2
January 4
I really liked the hotel, the location is very good, cozy, the rooms are large, the bathroom has everything you need.
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November 10, 2023
Clean, good linen, nice bar. The breakfasts are so-so, for this money in the Grand Cafe opposite you can eat much better. For some reason there was no black tea, only green and with thyme, but they brought the usual black after a hitch. From ventilation pulls from smoking rooms sometimes. In general, of course, it would not hurt to update the furniture from the late nineties, and the carpet in places, and definitely need to change the mattresses. Pillows to choose from and excellent, and mattresses creak with old age.
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1
July 16, 2024
I stayed here for a few days. The impressions are positive, of course there are shortcomings, but they are insignificant. The smallest, single room (the word cheap could not be written since it is 140 dollars per night) was spacious in size, with high-quality furniture and classic renovation. In general, classic is just the right description for this hotel, it is classic. Breakfast for $ 20, the buffet is good, but there are plenty of places in the area, choose, I was lazy and had breakfast at the hotel, I did not regret it. The hotel also serves food late at night, which is atypical and very convenient. The salad with melon and prosciutto is delicious. In general, this is almost a full-fledged 5-star hotel. The service is excellent.
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July 5, 2024
I really liked the hotel! Convenient location, parking, large 512 room, which has everything you need, the kindest and most helpful staff. It was sad to move out and leave Minsk. We will definitely come back!
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July 14, 2024
This hotel is located in the old part of the city, a very convenient place to explore the sights of the old town and the embankment, there are many restaurants nearby for a wonderful dinner.
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September 12, 2024
The only negative is the price. But you have to be aware of where you're going. Everything in the hotel is excellent, and the service, and the rooms, and the location. So I liked everything.
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March 24, 2024
Excellent staff and service , excellent location in the center , within walking distance of a large number of restaurants and bars , clean. Breakfast is weak for a hotel of this level
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3
February 21, 2024
A wonderful hotel in the very center of Minsk. We lived in a room overlooking the Town Hall, clean, cozy and beautiful. Pleasant service, delicious and varied breakfasts. We will definitely come here again!
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1
February 22, 2024
Lamp hotel, very pleasant and courteous staff. Delicious cuisine, exquisite serving of dishes. The rooms are cleaned daily and well.
The hotel has a good location in the city center.
I recommend it!)
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January 11, 2023
A very good hotel: excellent location in the historical center of the city, stylish interior, spacious rooms, attentive and friendly staff, always ready to help with any question. Champagne breakfasts, a wide selection of dishes and desserts. Do not hesitate to ask the waiter for an omelet, an egg "poshot" with bacon or salmon, freshly squeezed juice: they are not presented on the buffet table, but at your request they will be prepared individually. Swimming pool, sauna, Jacuzzi from 7 a.m. to 11 p.m. There are many restaurants, cafes, shops nearby, and even a good old cinema that will take you back to Soviet times.
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5