We stayed at the hotel from July 6 to 9, 2023. We checked in at 12 p.m., we didn't even expect to check in earlier. The rooms are large, the bed is comfortable. They put some water on. Cleaning is daily. I used the laundry service, fast, convenient. They didn't take breakfast, I can't say anything. Coffee and cocktails were ordered at the bar. They paid with a Mir card. The bartenders ask for cash, pay with a card, all payments are processed.
A great cozy hotel in the city center. Polite, attentive staff.
Delicious breakfasts.
Good rooms, fast internet connection.
There are historical buildings and places for walking nearby.
It's pretentious on the outside - it smells a bit like a scoop on the inside. Excellent location in the very center and at the same time it is NOT noisy at night! It is not clear why there is a doorman at the entrance (I really felt sorry for my grandfather who is constantly standing there and I just want to say "dad, sit down, rest"). Why would a girl at the piano at breakfast, if at the same time the cheesecakes, for example, are just terrible...it would be better to spend money on the cook. In the bathroom, holes in the tile were obviously "designer" repaired after plumbing repairs, and answering city calls from the phone is a whole quest. It seems to me it's better to stay in small commercial hotels than to spend money here...
Very nice hotel! Friendly staff. The Delux rooms are large, everything is clean. We made a nice bonus, paid for the last day as standard, lived at 610, was at the end of May! I'm planning a business trip, I'll stay there. The sound insulation is good! The only drawback is Belarusian-made cosmetics,
at 5 of this level it may be better, not of super quality, but this is a quibble.
Excellent location, the reception staff is beyond praise, the breakfasts are not very good, you can not take, cleanliness, the rooms are large
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Сергей Ш.
Level 14 Local Expert
May 27, 2024
Pros:
The check-in was excellent. The room is clean. Locations.
Cons:
The coats and robes are old, the threads stick out. Old plumbing, the drain in the bathroom flowed, they offered to do it later.... Customer orientation and client-centricity are at zero, they did not apologize, did not offer ways to solve the problem, if not for perseverance, they would have left with a full bath of water.
The hotel is in the top of the rating, but in fact nothing but the polite staff of 5⭐️ does not correspond. Breakfasts are something that is not clear. Four times the same thing in the same place (deja vu), I even made notches so as not to miss the flight. All the most visited neighborhoods of the city are close to the hotel. Parks, pedestrian areas, restaurants. In the same building, around the corner on the left, there is a wonderful cafe (desserts and coffee for 9++)
In general, if there is a lot of money and you are too lazy to look for something, then the hotel is for you, and if you want something like that, then it is better to spend time and find something bright.
You definitely don't need to take breakfasts, lunches and dinners. The restaurant at the hotel 👎
Nice hotel, but 4 stars most likely. The location of the hotel is perfect, in the center, the food is delicious. Clean, not an old carpet (always pay attention))
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Павел
Level 13 Local Expert
December 7, 2023
An atmospheric hotel, eclectic styles and home peace... Perhaps the quietest and most conveniently located, in comparison with other five-star hotels... The cleaning is perfect, the spa center, a cozy lobby, good breakfasts, customer-oriented and courteous staff. 5 out of 5. They made a 50% discount on accommodation, apparently it's not the season in November...
The perfect location in the heart of the city. The hotel is not new, the interior is old-fashioned, but the rooms are large, everything is quite on the level.
Of the cons: it is necessary to fundamentally change the entire restaurant concept, the menu is stupid, like the restaurant itself, very uncomfortable and not tasty. The staff, too, sometimes "looks for yesterday in one slipper," it feels like they have nothing to do with it at all.
Breakfast at the hotel is one big disappointment, everything seems to be there, but it is presented in an obscene way, especially for a hotel of this level.
From what I liked - the hotel is clean, there are no questions about the accommodation, the lobby bar is quite on the level, quiet, the rooms are comfortable.
An excellent hotel, both in terms of service and location. Pleasant service. The room is clean. We were very pleased with the breakfast with us. We left before 6:00 and asked to arrange a dry ration with us. And the hotel has organized and provided such a wonderful breakfast for the road!!!
A comfortable hotel. But the price is too high, in my opinion. In general, everything is fine. The hotel is located in the center of Minsk.
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Честный потребитель
Level 25 Local Expert
January 29, 2024
A great cozy hotel in the very center of Minsk, the location is the best of all the five. The SPA is not big, but they don't let you in from the street, so there are no people. Of the cons: a modest gym and expensive breakfasts. The staff is helpful. We'll come again!
A very nice hotel with a great location. Apparently, it is popular for newlyweds and wedding photo shoots. The hotel is brand new, clean, the rooms are large and bright. Now we will only stop here))
An excellent hotel in the center of Minsk, with a high level of service, magnificent interiors, excellent breakfasts with champagne. Definitely, I recommend it!
A brilliant location. The room is clean. The breakfasts are delicious, although the price is very high. An attempt to recreate ancient architecture using inexpensive modern materials looks ridiculous. There is a feeling that you have been deceived.
The hotel matches the description. Cozy, beautiful, clean. Location 10/10, right in front of the town hall. We took a room without breakfast. I liked everything. There is a spa and a swimming pool on the 1st floor.
A great hotel. We are staying for the third time, we have not considered other accommodation options. Great location! Wonderful staff of the hotel! Cleanliness and comfort of the rooms! All this is the Europa Hotel!
A good hotel in close proximity to a cluster of entertainment venues, but still away from them to be able to sleep.
The breakfasts are not rich, but there is nothing to complain about. If you're lucky, you'll have breakfast to the sound of the piano - sometimes a performer comes.
A wonderful hotel! Location, staff, room - everything is at the highest level , except for breakfast , does not correspond to 5* , and the price of an additional payment for breakfast per person per day is 2000₽ Russian ! which doesn 't match his level !
Very friendly staff. All issues were resolved as soon as possible. Round-the-clock exchange, which is important at the present time, since cards do not work everywhere. Breakfast for 4.
A great place to relax, the service is excellent, the breakfasts are varied with champagne :)
The rooms are luxurious, clean, with views of the sights of Minsk
Spacious room, high-quality cleaning. The water supply in the room is replenished. The breakfast is great, there are high chairs for kids. Convenient location, city center.
I like this hotel. We come to Minsk for the second time and stay in this department for the second time. We put the car in their parking lot and go for a walk. The location is the best for this hotel. Everything is nearby. The hotel itself is comfortable and clean. 😊
On 5!
the service is excellent, the room is clean and cleaned every day!
The food is delicious!
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Елена Р.
Level 9 Local Expert
February 20, 2024
A very pleasant hotel. Perfect location, good and high-quality service. I have not tried breakfast, next to Paul for about the same price you can choose dishes to taste, not a buffet.
We had a rest in May 2023. Quiet, clean, helpful staff, convenient location. The dishes ordered in the room were delicious, the breakfasts were sufficient.
Everything is great. Excellent location, the children liked the spa, there is underground parking for an additional fee.
There are many places for morning breakfast nearby.
We stayed here 2 times. Loyalty for regular customers is not provided here, for me it's a minus! The location of the hotel is probably the best! Everything is within walking distance!
One big disadvantage of the hotel is that it is a very weak restaurant. the prices are very high, but there is nothing to eat! (for this, minus one star)
Really 3 stars. We arrived in Belarus, decided to stay here, which we eventually regretted. The restaurant is not delicious, it is better not to take breakfast here! Beautiful lobby, The rooms are fine in principle, but for some reason one set of towels and a bathrobe were booked for two) The room entrance cards did not work from the word at all, my husband made a scandal in the end, because you always had to ask to open a room for you or sit in a hotel)))
The hotel is not bad. But. They save on everything. Especially on electricity. 5 stars. Saturday. According to the staff, the hotel is full. The pool is dim. The staff is mostly very polite and respectful. But. I asked the staff (a small man, a young bald man at a laptop, saw him for the first time in 6 days of residence) to turn on the light. In response, is it dark or something? Saturday 07/23/2012. Saunas are included only upon request or upon prior request by phone. The buffet is weird. Although there was red caviar (in the caviar bowl for one sandwich) and an open bottle of exhausted champagne. It was, and okay, for show. The location is great, the room is just huge.
In the very center of Minsk. Excellent breakfasts and attentive staff, very beautiful interior. There is a small underground parking. I consider it the most successful place for tourist trips.