The hotel is very conveniently located, comfortable rooms, good breakfast at the reception, the staff is very polite, the hotel is clean, the maids clean the rooms perfectly!
But the fact that the guard at 22.00 can go up two days in a row and demand a passport from my bride and ask me for 200 rubles! This is no longer decent! He took her for a girl of easy virtue. I am very ashamed and offended that such things happen in a 5-star hotel, and people are not so well-mannered!
I told him several times that she was registered, first he went up to my room, then we went to friends in room 408 and he came there too! It's probably a way to make money!
Dates of stay 21.04-23.04
What is most interesting, as it turned out, I was not the only one like that these two evenings
He also went to the neighboring rooms !Wherever the management is looking!
For several years, we have been delighting ourselves with a wedding photo shoot dedicated to the wedding anniversary at the Europa Hotel.
This year was no exception. It all started as standard, the room was paid for an hour and we met this time for the photo shoot - the room was vacated exactly on schedule, then the photo shoot continued on the floor and in the Lobby, which was agreed in advance and lasted 15 minutes. We changed our clothes in the Lobby and checked in the room. And then at the reception we were told that we had to pay extra for the room.. I didn't want to make a scandal and spoil the holiday, but the word service in this hotel starts with a capital C. As a result, next year it will definitely not be Europe. I'll sum it up like this: If you want to spoil the impression of a festive photo shoot, this is the place for you!
A great hotel in the heart of the city. High-quality rooms and friendly reception staff. The impression is spoiled only by the grandfathers of the working bellmen, who cling tightly to the suitcase in the hope of getting a tip...
A wonderful hotel, excellent service, spacious rooms, and breakfasts are just above all praise, try it. I highly recommend this hotel. The location of the hotel in the city center. The history of the hotel itself is no less interesting. The views from the windows are beautiful!
Positive:
- friendly staff, responsive reception
- excellent appearance (especially evening lighting) and a pretty good interior finish
- excellent location in the very center of Minsk, close to Nemiga and its many attractions
Minuses:
- mediocre condition of the room: the shower is leaking, there are scratches and chips on the furniture in places
- I'm sure it's not always like this, but there was an unpleasant toilet smell in the corridors
- again, this is probably not always the case, but breakfast dishes were not organized, as a result, we had to wait about 15 minutes for cooking to order; and, as a rule, we want to have breakfast quickly
A classic 5-star European hotel. Everything is very clean and delicious. And the very center of the city of Minsk. Everything is beautiful in the evenings
Great hotel, stayed for 3 nights, as we held an event at the same hotel. The rooms are spacious, the staff is helpful and friendly. I really liked that live music is playing during breakfast.
I crashed a car in the parking lot. The hotel refused - said that I was to blame. Height sign 2.10. Machine G500 1.95 cm. There was a pipe hanging on the ceiling that was simply impossible to notice.
The result is minus 10 thousand USD and ruined holidays - which I spent on a substitute car at the traffic police and lawyers.
The hotel refused to pay and compensate for something - and just sent me saying go to court.
Knowing that I am a citizen of Russia and doing all this will be expensive - both in terms of the court and in terms of repairs.
A well-deserved two - I attach a photo
Everything is weak... 5 stars of course it was once 20 years ago, now everything is dilapidated, the only good thing is the location, there is nowhere to go! I'll start with the sauna complex, you need to go to the reception and ask that it be turned on, they just can't come, how do you like it, is it convenient? Breakfast is as simple as possible.. the rooms are tired, the amount of meaningless furniture is amazing, there is a table, two chairs, a bed, but there is no chair, so you sit in the middle of the room and that's it, well, you can sit on the bed. Once again, I definitely won't go, the price for such a hotel (I can't even call it a hotel) is sky-high!
A nice and cozy hotel . Everything is clean and comfortable.The price tag is of course a little too high. Very convenient location. Close to the city center, attentive staff.
A couple of stars at most, repairs are required, the shower in the room was broken and poor noise insulation, at 7 a.m. I woke up from an alarm clock in the next room
Everything is fine, but there is no shaving machine, for some reason there is no coffee or regular tea in the room. And there's nothing in the bar to drink beer
Check-in 14/04/23 Location - the very center of the city. In general, the hotel does not pull in the declared 5 stars. The room is spacious, very uncomfortable pillows and not very comfortable mattress. It is better to have breakfast in the neighboring cafes, of which there are more than enough around.
Lovely hotel, 5 check-in confirmed. The staff is friendly, the breakfasts are normal. I also liked the number of rooms. There is its own underground Parking
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Viacha Pokrovsky
Level 11 Local Expert
June 8, 2024
The service is good, the location is perfect, the staff needs to be trained in the restaurant, the food is not for five stars...., the rooms and furnishings and the building are great!!! The hotel is 140 years old!!! I would like a richer breakfast....👆🏻
The staff is super. Friendly, always ready to help. The room I had was large, with windows overlooking the old town. The mini bar is modest and paid. In general, a hotel and a place for five.
We stayed at the hotel from July 6 to 9, 2023. We checked in at 12 p.m., we didn't even expect to check in earlier. The rooms are large, the bed is comfortable. They put some water on. Cleaning is daily. I used the laundry service, fast, convenient. They didn't take breakfast, I can't say anything. Coffee and cocktails were ordered at the bar. They paid with a Mir card. The bartenders ask for cash, pay with a card, all payments are processed.
It's pretentious on the outside - it smells a bit like a scoop on the inside. Excellent location in the very center and at the same time it is NOT noisy at night! It is not clear why there is a doorman at the entrance (I really felt sorry for my grandfather who is constantly standing there and I just want to say "dad, sit down, rest"). Why would a girl at the piano at breakfast, if at the same time the cheesecakes, for example, are just terrible...it would be better to spend money on the cook. In the bathroom, holes in the tile were obviously "designer" repaired after plumbing repairs, and answering city calls from the phone is a whole quest. It seems to me it's better to stay in small commercial hotels than to spend money here...
A great cozy hotel in the city center. Polite, attentive staff.
Delicious breakfasts.
Good rooms, fast internet connection.
There are historical buildings and places for walking nearby.
Nice hotel, but 4 stars most likely. The location of the hotel is perfect, in the center, the food is delicious. Clean, not an old carpet (always pay attention))
I didn't go inside, so the assessment is only based on appearance and architecture. It's a beautiful building, it looks very solid from the outside, it's clean around, the location is amazing. The very center of the old city, near the streets with a huge number of street restaurants, a pedestrian street, the Old Town itself, 5-7 minutes from Troitskoye suburb, Oktyabrskaya metro station, theaters - all within walking distance.
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Сергей Ш.
Level 14 Local Expert
May 27, 2024
Pros:
The check-in was excellent. The room is clean. Locations.
Cons:
The coats and robes are old, the threads stick out. Old plumbing, the drain in the bathroom flowed, they offered to do it later.... Customer orientation and client-centricity are at zero, they did not apologize, did not offer ways to solve the problem, if not for perseverance, they would have left with a full bath of water.
The hotel is in the top of the rating, but in fact nothing but the polite staff of 5⭐️ does not correspond. Breakfasts are something that is not clear. Four times the same thing in the same place (deja vu), I even made notches so as not to miss the flight. All the most visited neighborhoods of the city are close to the hotel. Parks, pedestrian areas, restaurants. In the same building, around the corner on the left, there is a wonderful cafe (desserts and coffee for 9++)
In general, if there is a lot of money and you are too lazy to look for something, then the hotel is for you, and if you want something like that, then it is better to spend time and find something bright.
You definitely don't need to take breakfasts, lunches and dinners. The restaurant at the hotel 👎
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Павел
Level 13 Local Expert
December 7, 2023
An atmospheric hotel, eclectic styles and home peace... Perhaps the quietest and most conveniently located, in comparison with other five-star hotels... The cleaning is perfect, the spa center, a cozy lobby, good breakfasts, customer-oriented and courteous staff. 5 out of 5. They made a 50% discount on accommodation, apparently it's not the season in November...
Very nice hotel! Friendly staff. The Delux rooms are large, everything is clean. We made a nice bonus, paid for the last day as standard, lived at 610, was at the end of May! I'm planning a business trip, I'll stay there. The sound insulation is good! The only drawback is Belarusian-made cosmetics,
at 5 of this level it may be better, not of super quality, but this is a quibble.
An excellent hotel, both in terms of service and location. Pleasant service. The room is clean. We were very pleased with the breakfast with us. We left before 6:00 and asked to arrange a dry ration with us. And the hotel has organized and provided such a wonderful breakfast for the road!!!
The perfect location in the heart of the city. The hotel is not new, the interior is old-fashioned, but the rooms are large, everything is quite on the level.
Of the cons: it is necessary to fundamentally change the entire restaurant concept, the menu is stupid, like the restaurant itself, very uncomfortable and not tasty. The staff, too, sometimes "looks for yesterday in one slipper," it feels like they have nothing to do with it at all.
Breakfast at the hotel is one big disappointment, everything seems to be there, but it is presented in an obscene way, especially for a hotel of this level.
From what I liked - the hotel is clean, there are no questions about the accommodation, the lobby bar is quite on the level, quiet, the rooms are comfortable.
A good hotel. Polite staff. Conveniently located. The rooms are clean.
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Честный потребитель
Level 24 Local Expert
January 29, 2024
A great cozy hotel in the very center of Minsk, the location is the best of all the five. The SPA is not big, but they don't let you in from the street, so there are no people. Of the cons: a modest gym and expensive breakfasts. The staff is helpful. We'll come again!