Kapitalbank Atb Toshkent Shahar Filiali
1015 reviews
March 10
No parking. Always traffic
November 21, 2024
Be ready to wait 1+ hour
November 12, 2024
Best customer service bank in Uzbekistan
July 29, 2024
Fast serving, nice interior, polite employees
1
August 18, 2024
Best bank for foreigners
1
January 11, 2023
Great location, near Mirobod bazar and in junction of two main streets.
The weakpoint is most staff does not know english and it is very crowded 1 hour waiting was my option both 2 times I went, both times I changed my mind and gave up.
3
January 1, 2024
Yaxshi bank nu parkofkasi problema
1
December 3, 2024
udobnii uutnii bank
July 25, 2023
It's nice place but crowded
November 3, 2023
Two much queues
2
2
January 23, 2024
nice
3
March 7, 2023
Always long queue people, I think services are bad here
May 10
I would like to express my gratitude to Capital Bank for the high level of service and attentive attitude to customers. It is always a pleasure to contact: the staff are polite, competent and ready to help in any situation. The services are provided quickly, conveniently and at a modern level. It feels like the client is really important to them. I recommend it to anyone who appreciates reliability and professionalism!
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April 10
One of the best branches of the bank! The service is excellent! The staff is polite and competent, they work promptly! They will always prompt and help! Convenient location! There are parking spaces! I definitely recommend it!
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January 26
It's probably cool for Tashkent. As it is, there are electronic scoreboards, a queue for coupons issued by AI. Only there is a nuance, - "Do you need to be in Moscow in 3 minutes?, but nooo, it will be like this - you need it in three minutes, you take a ticket, your number is 256, and 107 lights on the scoreboard and you, a little incredulous, look at the young female employees called up Reassuring clients - "It can't be....(((("....
" Maybe," they reply, "Would you like some coffee?" I wanted to change a few rubles, but it didn't work out, I've been allergic to queues since the 90s. But if you need quality and safety, then it's there, for a very long time, but reliably.
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2
1
March 26
A comfortable lounge, polite and caring staff, excellent consultants at the entrance, a long electronic queue, but if you reach the reception, the service is very prompt. As a person with disabilities, I should note the great care of the staff and all possible assistance.
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3
February 28
I always use the services of this bank. Everyone was very friendly, until today, 02/28/2025 at 16:39 in the 4th window, I withdraw money from the card. I hand the map to the girl and she asked something in a low voice, the window is small, there are a lot of people on my side, and there is a lot of noise. Well, I asked her again, and she said in a nervous half-cry, "what amount do you want to withdraw" :) well, I understand that I'm not the only one who's been asking for a whole day, it's hard to repeat. Well, you need to change something, or expand the window, or a microphone with a megaphone, or a boorish employee
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January 18
There are no queues, they quickly open an account and cards, but there is no IBAN support in this bank. So the money will not come from Europe !!!
The bank does not have qualified staff (((
They do not know the tariffs, commissions, no one gave a clear answer for SWIFT currency transfers, everyone has their own answer and no one is one hundred percent sure ...
Conclusion: If not for Europe, then you can open an account, but be careful we are ready that no one in the bank will really tell you about currency transactions...
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1
May 1
There is a good bank, there is a currency exchange, and you can get bank cards using a Russian passport. There are a lot of staff who work quickly and efficiently and are very polite.
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January 14
The bank went bad. The app doesn't work forever. We set a lot of limits so as not to withdraw or deposit money in the bank. Sometimes payments go through, sometimes they don't, then these payments go through several times. And if you receive a refund from online platforms, then you won't find your money in the bank at all. You call the call center and talk about the problem, they accept the application and safely forget about you. We recruited youngsters to the front office who can't connect two words, and if you need to consult, then consider yourself in a world of innuendos. Systems often began to fail, which caused kilometer-long queues. Consider your needs in advance, because if the VPM needs your money, then coming to the bank during business hours, there is a high probability that your money will simply not be able to be given to you.
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4
November 8, 2024
A good bank branch with a fairly well-organized customer service process. The majority of them have competent, polite staff, high-quality services, and in general, one of the banks whose services I would recommend using.
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January 15
I was in a hurry, I was thinking about using an ATM to top up the card (dollars for a sum visa). The ATMs were not working.
The reception desk told me to approach any operator. We got fired up, and I found an operator who could take me in. I said I had dollars and I wanted to put them in my purse. The operator sent some papers to the cashier.
At the checkout, they said go change into bags and come back.
Why can't you send it normally right away? You're turning into a Soviet polyclinic.
As a result, I didn't have time and just left.
* increased the rating from 2 to 4 after seeing how customers are treated in other banks + processed the Western union transfer very, very quickly
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1
April 9
I have been a client of the bank for 8 years. The bank is excellent, all ATMs are working properly, the queue is moving fast, the staff is working clearly and smoothly.
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May 8
Very convenient location. But there are constant queues. The staff is trying hard, there is an electronic record. BUT the working time is completely inadequate. The service is fast - they try to help.
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April 30
Today I visited the Kapitalbank branch on Nukus Street and performed a money transfer operation. I was served by a female operator from the 22nd or 23rd cabin. After completing the transfer, I asked her to replace the phone number linked to my visa card, as the card does not work and the old number is no longer active.
unfortunately, she replied that she could not perform this operation, and said that I should take the ticket again and only then would she be able to help. it seemed very strange to me, because I had already stood in line and performed one operation with her.
in fact, I waited in line for over an hour and then realized that there was simply no point in waiting again.
By the way, it's worth noting that the operators were working very slowly.
I have always considered Kapitalbank to be one of the most reliable and modern banks. I have been using his services for many years.
but today's case, in my opinion, is a sign of disrespect for the client.
Personally, I felt myself in a situation of outright neglect and disrespect on the part of the bank's employees.
I hope the management will pay attention to such cases and take measures to improve the quality of service.
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1
April 17
Outdated banking system.
We have installed so many ATMs, but it is impossible to simply replenish the card. To do this, go to the branch, take a queue, wait for your turn, then go to the operator, she will fill out some documents there, and then they will allegedly get there within 20 minutes. In neighboring Kazakhstan, at any ATM in the city, without interest and without waiting, you can top up your card in 1 minute. It turns out that we are at least 5 years behind them in the banking sector.
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February 27
Despite the queues, I love this branch, and KapitalBank in general, because all the issues that I had to solve were solved promptly, unlike other Uzbek banks, I will not mention it here. Minus one - there are queues, but otherwise everything that I needed to do so far was done instantly.
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April 7
This is a bank, of course. but it's time to simplify the work of the staff... There are a lot of staff and a lot of toffee operations ...... optimization is urgently needed..... Get away from paperwork already....to pay for 30 minutes . deposit money in 30 minutes.. Long-term money exchange.. It's a good bank....
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April 26
We opened a card here three years ago, and there were huge queues;(We've just arrived to reissue the maps – heaven and earth! There are no queues. Everything works very clearly! Bravo, the manager! Even in France there are no such banks.
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March 8
Good service, clear answers to all questions that do not require additional questions are fast enough. An excellent online recording feature, you have received a coupon, it shows the time for which you were recorded in the application and literally 2-3 minutes, and you are already solving your business.
The cleanliness of the premises is monitored.
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September 12, 2024
A good bank. High-quality fast service, courteous staff. It's crowded - it's immediately clear that the bank is popular, but despite this, the waiting time is short. Anyway, I liked it. I will use their services
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March 8
I was opening the PO card. The usual one was not available, they offered me a soum visa. I had to, because the bank is far from work, and the PO needs to be received somewhere. We were served quickly, very polite staff. But if you want to get a soum card, please call in advance.
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May 12
I like these bank branches. The staff are all well done, they will prompt you and explain everything. Sometimes it takes a long time to wait, but the last time everything was done efficiently and the new card was made quickly.
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March 7
Constant breakdowns and ATM failures. Sometimes even completely everything. I came to deposit cash today, but not one of the ATMs accepted it, he said the operation was rejected. Why do the bank's employees not monitor the work of atms and do not call in time for repairs. And this isn't the first time I've come to deposit cash, and all the ATMs are broken. Finally, take the necessary measures to repair ATMs!!!
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2
July 4, 2024
An excellent modern bank. There is a lot of attendance, but everything is so organized there that the queue passes quickly and there are no jostles. The air conditioners are working and the waiting is very comfortable. The staff are responsive and friendly.
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1
December 23, 2024
The waiting time for the retail operations department is one and a half to two hours. There are only 2 specialists working. I talked to the head of the department. He said well, their dinners have started. This is a reaction to a queue of 30 people for two specialists. I could at least change the schedules to take into account the load. As much as possible, sit down to serve yourself. But after the conversation, he just left.
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April 28
A lot of people.Slow work.since I am a Foreigner, it is not clear to me when I take a ticket, 2 people write in front of you, but it turns out that 32 is a shock.the service is actually nothing, but there are a lot of people, there is a lot of influx, no matter how hard the specialists try, personally I think there should be more specialists for individuals than for legal entities
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December 15, 2024
A lot of people, the staff work slowly. I sat for 2 hours for the sake of opening a salary card! Why can't I order in the app? What's the point of studying people? Why don't the employees care? They sit and do not accept. They just don't press the call button. In general, it's a mess. I don't recommend it.
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April 15
The card was quickly issued and issued. The staff is polite. Everything was explained. There are a lot of people, but the queue is moving fast.
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February 2
They open VISA cards for Russians without any problems. However, we still need to make a couple of movements, but the fact is, the cards are valid, convenient replenishment and work everywhere. Thanks!
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May 13
Stand in line for several hours (electronically, with a ticket), apply for a card opening.
Come for a ready-made card and stand for 2 hours to find out what you need to go to the offices and stand in a live queue there.
If this approach justifies clerical jobs, well, maybe..
Such unprofessionalism.. Terrifying
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April 26
There's a lot of people, but they're doing a good job. There are seats inside, and it's cool (when it's +40 outside, you'll understand how important this is)
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December 7, 2024
It's a long time to wait for your turn, but I think that you can solve most of the issues in one place during this visit and not wait days for the flight covers the rest of the disadvantages
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3
January 21
A long waiting period, parking is a living hell, if there is an opportunity to go to another branch, it is better to go there. A mobile application where you can book a queue in advance saves you
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January 14
They serve you for a long time, and you can open the card within three business days. If you want to open a card from this bank, it's better to go to the main office where they open a bank card in an hour
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1
November 5, 2024
This is a bank branch in which there are constant huge queues, in which you have to spend at least two hours. Every visit to this bank results in a long wait. The fault, in my opinion, is not the well-established work of specialists. If there are more than 20 employees, the service is provided by no more than three specialists. What the others are doing is a mystery. You will spend two hours waiting and then solve your question in 10 minutes. And so every visit, nothing changes.
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4
May 5
Lots of people, long lines. You need to be patient and have at least 2 hours of combined time left. The staff are well done, polite, tactful.
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April 5
I understand that this is not a problem for this branch.... But still.. It is not possible to deposit money to the card through an ATM, only through a queue. I went in, took the ticket and saw that there were 11 more people ahead of me. He turned around and left....
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1
April 7, 2024
As probably already written everywhere - yes, in Soviet, queues, and queues are huge sometimes, but this is the only place where you can open a VISA or MC card in the shortest possible time, the service is good, all Russian-speaking, fast and clear. Well, there is a market nearby, there is a pomegranate fresh, after queues and nerves - that's it, and, plus, the center, you can take a walk. The bank's application is good, everything is translated without problems, sometimes it hangs, but this is the case for everyone. But as I said above - quickly, clearly, sharply and audaciously. The best bank in Uzbekistan for Russians
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3
January 26
There are a lot of people all the time. It is impossible to park, although an electronic queue system has been introduced, it still takes a lot of time to wait in line. I won't go there anymore
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1