Kapitalbank Atb Toshkent Shahar Filiali
928 reviews
December 31, 2024
Exchange rubles and dollars for local currency at a good exchange rate, fast service
See original · Русский
April 1, 2024
There are a lot of people, there are always queues. Although it's not long to stand in line. Good bank employees, the big drawback is there is no parking for the car. And so everything is as it should be in the genus.
See original · Русский
2
November 3, 2024
A great bank! Corporate service is on top!
See original · Русский
April 30, 2023
Good afternoon.
Last year I used the services of this particular branch.
Satisfied.
There were no complaints.
I recommend.
The service was fast. The location is convenient for me. A customer-oriented bank. Even in the magazine I personally wrote a positive review, although no one asked me about it.
See original · Русский
3
1
December 8, 2023
I like this bank because you can ask anyone and they will definitely send you to the right window or to someone who can help with a particular issue. They serve you quickly. The staff is polite. I've never heard a voice raised there.
See original · Русский
1
May 20, 2024
Everything is at the highest level! They will always tell you at the reception, they are very polite! There has never been a malfunction!
See original · Русский
November 13, 2023
There are a lot of people, queues, sometimes ATMs do not fully work. Consultants and clerks are quite qualified, almost everyone speaks Russian. Overall, a pleasant impression.
See original · Русский
March 30, 2024
Long queues. You have to wait an hour every time. There is a toilet, but there is no water cooler. There are ATMs nearby. The staff is helpful.
See original · Русский
1
June 8, 2024
As in all branches of capital, there are always a lot of people, but they try to serve them quickly.
See original · Русский
December 4, 2024
There are a lot of queues. But there are few working windows. The ratio is not proportional
See original · Русский
August 1, 2024
The electronic queue is moving fast. But it's better not to come at lunch.
See original · Русский
April 2, 2024
Very bad feedback due to the fact that their ATM "ate" the card, just glitching. You go to one branch, they send you to another, and then to a third. There is no other way to call it a terrible service.
See original · Русский
2
1
October 22, 2023
Cool cool the location of the bank changed dollars very quickly there is an exchange office and everything is very super a five plus rating
See original · Русский
3
April 4, 2024
In general, it's good, there are a lot of people, but the electronic queue is working smartly, the issue has been resolved, the advice has been given. What else is boring from the bank :)
See original · Русский
October 7, 2023
It seems that our Capital Bank is now the most modern. I got a visa in 30 minutes. It took me to come to the ofb 2 times (the second in 3 days) and fill out the papers with a pen. In Kapitalbank, everything is automated! Well done management and staff! Keep it up !
See original · Русский
3
1
January 2, 2024
In December 2023, rubles were exchanged here for soums at a good exchange rate. The office is clean, the service is fast and clear. I liked everything!
See original · Русский
April 24, 2024
There are no complaints about the work of the Staff.
But the number of Parking spaces is limited. Even non-bank customers park and take their places. You need to do something about it.
See original · Русский
1
1
December 4, 2024
I always use their services. But you will need to work with the staff and the queue
See original · Русский
1
January 6, 2023
Non-residents of Uzbekistan have the opportunity to open a uzcard in Capital Bank only after opening one of the four visa/mastercard cards to choose from. Which I did. Visa gold (there were no non-premium cards to choose from) I quickly ordered through the app, and received it a day later. Immediately on December 29, I went to the bank, stood in a decent queue, filled out questionnaires, paid a commission at the cash desk, and received a recommendation to arrive at the bank from January 4 to January 6 to get a card in my hands. When I arrived on January 4, I received a reply from a bank employee that my card was not ready. I decided that everything would be for sure, to go for the card on the 6th. Upon approaching the staff, it turned out that the card would not be ready in principle, because the system sent a request for the production of the card without requesting my PINFL. And therefore, I will not see the card on the promised 6th, which does not suit me, because on this day, I fly on a business trip for at least a month, and I was counting on my card. To receive (re-order) the card, I have to take the number to the operator again and maybe queue again, and then go back to the bank for the card. I put three points in my review, not one. Since I don't see the fault of the employees here. The staff were very polite. I hope that my feedback will allow the bank's IT staff to make adjustments to checking the completeness of fields with customer data, and in the future not to allow sending a questionnaire with blank fields.
See original · Русский
4
1
January 2, 2023
Kapitalbank is one of the oldest private banks. I have been their client for about 6-7 years, then it was top, now there are more modern banks. The bank is trying to develop, but still not:
1. Cash-in ATMs for any cards. There is only a Humo and a Visa to replenish them;
2. There is no card delivery when reissued and no Uzcard with NFC;
3. The queue at this branch is always a kilometer long;
4. Sometimes front office employees may be more busy flirting than working;
5. You cannot take a queue online;
6. Some employees need a magical moment to serve you. They sooooo love to keep customers waiting while chatting on the phone with other employees.;
Positive:
1. Cashiers work very smartly;
There is an Orange application from them and it is quite convenient to make transactions there, but if they do not improve their service when I have to regularly ride to the bank, I will switch to another bank
See original · Русский
7
2
March 16, 2024
The staff are polite and prompt, there are a lot of people, but everything is clear and fast enough.
See original · Русский
June 1, 2023
I'm a little upset about banking services. First: there is no smartphone app in OS Harmony. I put the Apk through the left-hand sites. I do not know why the existing android application is not being ported. There is a Huawei representative office in Uzbekistan. Secondly, for almost a year I could not link the Uzcard card to the application. It turns out that the card must be manually linked. With your fingers. When the application was released and launched, Visa and Mastercard became attached immediately, and the local payment system humiliatingly expected fingers. Why is that? I don't understand. Although all data is the same for all types of maps. Third: the problem is to buy dollars with hard-earned sums. Not a resident... But otherwise everything is fine. Oh, yes, the bank's opening hours are the same as those of the whole country. The bank has no desire to work on Saturday. You have to take time off from work, causing heartburn in the head. But otherwise everything is fine. And I work on Saturdays.... If corrected, asterisks will be added.
See original · Русский
2
1
October 12, 2023
Oh, yes! The East is a delicate matter. Well, if you need something, even in a bank. Try to take the tone at the level of "brother sister" and then the process will go much faster)). Unfortunately, this cannot yet be said about the quality of banking applications.
See original · Русский
2
2
November 9, 2024
Excellent department, fast service
See original · Русский
April 26, 2024
They serve you very quickly and well, you can order a card in the application, get it either by arriving at the bank, or a courier will bring it.
See original · Русский
August 18, 2024
There are a lot of people. We joined the queue (electronic), we were 105th in a row. They're gone.
See original · Русский
2
March 13, 2023
Honestly, if it wasn't for the person from the hotline of this bank, I would have processed everything much faster.In fact, with the proper allocation of your time, you can issue a VISA payment system card almost in a day!But for some reason we were chased after Pinfl, this is an analogue of our Snils.And, to be honest, he is not needed at all for the registration of this card. In general, the bank itself worked quickly, and the most pleasant thing is that you can transfer money from the same Sberbank without any commission at all!!!
See original · Русский
2
September 27, 2023
This is not a bank, but a manual system of everything. In no case do not open a business account with this bank. Your processes will be divided forever, and then they will be coordinated with the main office and redone because they do not read the laws there and invent their own internal policies as they want. They may not allow you to transfer money by demanding a contract where they have no right to demand it. They pretend to be a tax authority. An application for managing payments from the 90s
See original · Русский
3
1
December 12, 2024
They work very quickly with legal clients
See original · Русский
May 1, 2024
There are a lot of people, we have to wait a long time. But the guys are working well, polite, attentive. I spent three hours to solve my question.
See original · Русский
September 15, 2022
The staff are certainly good, the staff knows their business. But their "improvement" in the queue system is just a horror. A year ago, the queue moved quickly, but now there is a constant crowd. People can queue for an hour or even two. The cash registers are even worse. If there is a queue for the operators on the computer and you need to take a number with a number, then there is no such thing with the ticket offices. A live queue. I was there recently and stood in line at the checkout. Two cashiers, working slowly. They see that there are a lot of people, lunch is not coming soon, but one of them just took it, closed the window and left. Naturally, the whole crowd went to another window. There, the girl just couldn't cope with the number of people. I've been counting money for a very long time. After the appearance of the authorities (or what it was I do not know), that girl returned and opened her window. I'm sorry, but this is just terrible.
See original
1
2
April 29, 2024
It says that they work from 9:00. At 9:00, only the cleaner began to clean the room. Then they downloaded the program, and at 9:20 they barely started working. There was still no cash to withdraw…
See original · Русский
October 6, 2023
The service, yes, is quite fast. Only here international cards are issued for 20 minutes, and their humo - 3 working days. And if you can't until 17-00, you won't get anything. This flawed bank runs until 17. And there's probably lunch.
See original · Русский
3
July 27, 2022
I was making out a card. In general, everything is fast. For example, there was a 38th queue in the morning for an hour. There are sofas, there is a coffee counter downstairs, there is a toilet. A very pleasant and efficient manager. Separate for non-residents.
Immediately check the code of your registration, it should open on the site. If he writes a mistake, you will not be accepted. There were many like me.
The local card and visa were made in a day
See original
4
1
December 4, 2024
I was there for the first time today, I liked everything, they explained everything to me
See original · Русский
September 26, 2024
It is better to make an appointment in advance electronically, so as not to wait for an hour
See original · Русский
August 20, 2023
Employees do not understand very well what the client needs, they do not explain and do not offer a better product, about this or that product and what to do with it, they did not offer to connect the SMS informing service to the wrong card that is needed, staff training is very weak, queues are forever and you will have to go 3 times to do everything!
See original · Русский
1
February 10, 2023
Excellent service for corporate clients, any issues are resolved quickly and painlessly. The staff is very polite, the girls on the second floor are just a miracle!
See original · Русский
3
1
May 2, 2023
Everything is very fast, high-quality and efficient. We went to a meeting on the date of issue of currency cards. Responsive staff. Everything was explained and told
See original · Русский
July 7, 2023
A great bank. Friendly attitude towards people. All employees are as selected. Beautiful, neat, clean. That's the way to keep young people.
See original · Русский
2
1
July 4, 2023
My favorite bank, many people say that there are kilometer-long queues and you can lose several hours there, but in fact you can safely arrange an online queue and come at the appointed time. You will be served very quickly and politely. The best bank for those who value their money and time
See original · Русский
3
1
November 8, 2023
In my opinion, one of the best banks in Uzbekistan. I have visited several. Both state and commercial. I chose this because of the competence of the staff.
See original · Русский
3
November 2, 2023
All in turn, depending on how many people. After lunch, there are few people and the queue passes quickly. Operators work quickly and efficiently.
See original · Русский
3
February 5, 2024
Fast service, but in the main, the consultation is good at the guy near the entrance. And the operators are very rude and do not know about the services provided by the bank.
See original · Русский
1
June 22, 2023
Good service and customer service. Everything was fine. The staff is attentive and polite. Thank you.
See original · Русский
1
January 4
The branch is 100% loaded. If you need to come, be patient.
See original · Русский
December 3, 2024
One of the best banks in Uzbekistan, good staff
See original · Русский
September 30, 2024
The incompetence of the boss in the person of Alimov Zhakhongir is off the scale.
See original · Русский
October 24, 2022
Respect to the staff: in October 2022, employees of the head office at 86a Nukus Street had to work in conditions of high demand for banking products and an influx of new non-resident customers opening Visa and UzCard cards. They explained the new requirements, helped to "navigate the terrain" and solve problems, promptly corrected errors and explained how to activate the mobile applications of Apelsin and Kapitalbank. Overlays with increased loads are inevitable, as well as huge queues, the time for issuing cards has been increased, but bank employees tried to act clearly, smoothly, calmly, confidently, evoking respect. Now we would still have to wait for a response to a request by mail about the possibility of receiving a service by proxy – and there would be a bank close to ideal
See original
4
1
May 19, 2023
To be honest, the bank is disgusting.
The application works crookedly.
It allows you to transfer money from the account freely only at certain hours.
All the conditions for withdrawing money are buried so deep that daylight cannot reach them.
And when it comes to cash, please, here are three hours a day when we are not closed, we do not have lunch, or anything else, withdraw as you want.
This is a separate topic, processes, and how everyone here is responsible for something and at the same time for nothing.
See original · Русский
1