An hour, an hour in line to deposit money. Just to print a piece of paper for the cash register. An hour is a bitch, this is with an 8 hour working day.
It's not the first time I've gone, the workers are super unhappy, as if we have to do their work for them. Queens are especially sitting at the ticket offices. You come to them to replenish your card, etc., and they serve you with such a favor, as if they work for free. Capital Bank's service is 100. Not even zero
Of course, the queues are unrealistic for 20-30 people, but still the quality of the bank, namely the service, deserves respect in comparison with other banks
The office is great! The cards were made in 20 minutes. Of course, there are questions about working with transfers, but this is a separate point concerning the bank as a whole.
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Тимур Авазходжаев
Level 9 Local Expert
March 24
I used to remember this bank had the name AviaBank) super location, you can solve all possible issues of deposits, loans, currency exchange, transfers and much more! The only negative is that there are always a lot of people😅
Very polite staff, large and comfortable waiting room. You can buy drinks or order coffee right inside the building. I liked the atmosphere and the staff, of course, are professionals in their field.
I received plastic debit cards. One visa, one mastercard and one humo. Everything was done in a day. I ordered the cards in another office this morning. I got into this in the evening.
Hello everyone, I had to pay for credit in this bank, there were a lot of people, I had a small child at home, I was deprived of the bank's staff, they entered my position and helped me pass without waiting in line, thank them for their understanding and good work, a great team
There were several times for currency exchange, the exchange rate is good compared to other banks, the service is good, the waiting time depends on the customers in different ways, but I did not have to wait long)))
In general, an ordinary bank branch. But be prepared that the process of registration and crediting money to the card will take a week. At first, upon receipt of the card, it turned out that the operator made some mistake during registration, the card had to be redone and come back to the branch. After receiving the card, I credited money to it through the cashier, but the money did not appear on the account. After that, I had to come to the bank within 4 days to find out what the problem was. The issue was resolved only when it reached the head of the department
Endless queues. I have never seen such long queues and waits in any country I have visited. An employee may not always understand you. I changed the window three times before they could help me.
The plastic doesn't work well, they don't answer the phone, and if they answer, they drop the phone. And they say there are a lot of people calling you and we can't answer everything, like the plastic department is overloaded.
We call the Tashkent city branch and they tell us where you want to go and complain! The director is not there when he is not in place, I say, connect me with him, there is no derektor in place and this is constantly!!! Please solve the problem in this branch!!!!
Some employees do not work promptly. They don't press the client's call button and play on their phones (not all employees are like that, there are also good employees)
I ordered a card. I came a day later than I was told. They didn't make the card, they told me to wait, I waited 40 minutes, and they couldn't do anything. I had a great time for almost 2 hours.
I called the operators 3 times during the next week. All promises were never fulfilled, I did not receive an SMS about the card I made, ...., the operator did not call back. Total 10+ days on Uzcard) It's not even a Visa
I doubted for a long time and chose a bank in which to open an account. I decided to open it here anyway . And he didn 't regret it .
Despite the very large number of people, they opened very quickly and smoothly . To receive a card, you first write a questionnaire, after you are sent to the cashier and then you take the receipt and the manager immediately makes an application for registration. I repeat, with such a flow , the work is done smoothly and clearly . A very important point is that non-residents can apply for a visa only on the 16th day of continuous registration. Two to three days after submitting the application and the cards are ready.
Thanks
Everything is beautiful, but for a very long time. If you can put 5 only to the exchanger, then 5. The rest are 5. They do not give detailed information, you have to walk several times or call.
A couple of years ago, everything worked fine, but after the quarantine, everything changed a lot. And if someone has a good side, then the bank's capital began to fall down. A disgusting system of distributing clients to specialists: some are sewn up and do not have time to accept, others walk from one office to another. The staff has completely changed and there are almost no normal and literate people left. Some of them are rude and can't solve the elementary. The system is constantly flying off, people are queuing for 2-3 hours just to change the currency.
It is worth thinking about the bank and improving its performance.
Awful. I have been servicing the settlement account for the sole proprietor for 3+ months. Something is constantly not working, then transfers hang for several days, then conversion does not work, support in telegram does not respond earlier than in a day, you can dial by phone for an hour. Until you come to the bank with your feet, the transfer from the sole proprietor's account will not take place.
On Friday morning, I sent a transfer and converted the currency. It's one o'clock on Monday afternoon, operations are still hanging.
It also happened several times for the whole day that the card simply did not work, I tried to pay in several places, when entering the pin code, it gave the error "wrong pin code"
We arrived 10 minutes before closing time - we received debit cards in one day, although they were closed and we were served, respect and respect, there is a cooler with water, they speak Russian well
I went to the window in the window, the bank employee is nervous and not polite, it is necessary for bank managers to pay attention to this, cashiers should not be like that, not all of course, but I got such an employee