The service is at a good level, the staff is polite, the attitude towards customers is respectful, everything is explained. The location of the bank is convenient, the metro is not far away, there is a lot of public transport. Although a taxi is more convenient and not expensive. There are many ATMs. Fast production of maps.
The girls at the information desk at the entrance, they're smart. And there are "specialists", unfortunately I did not remember the names and surnames, I came about restoring the card, but since it was before closing, they did something to fuck off and eventually scored on me, they did not accept any archive, fortunately I found the card, otherwise you will not get far with such a service.
Top bank of the Republic of Uzbekistan, fast service, competent staff. It is convenient to send money to Russia. The exchange rate is good for rubles, unlike other banks, for dollars and euros +- as in the rest
Electronic queue. The work starts at 09:00, and opens an hour before the start and you can get a ticket in the queue in advance. There are a lot of waiting places, a lot of cash desks, about 30 managers working and receiving clients at the same time. You can get a Visa card in 30 minutes, a local Uzcard or Humo card within 2-3 days. Friendly staff
Positive:
Responsive staff;
The speed of operation;
Willingness to solve the problem;
In general, a cool bank offering cool banking services, a user-friendly application and the ability to transfer money.
The only thing I would add to the application is the transfer of money not only to Russian cards :)
A good customer-oriented bank in Uzbekistan, offices do not work on weekends, open cards for non-residents in one day. There is Parking near the entrance to the building, polite and helpful staff. Recommended for visiting if necessary
Hello everyone, I had to pay for credit in this bank, there were a lot of people, I had a small child at home, I was deprived of the bank's staff, they entered my position and helped me pass without waiting in line, thank them for their understanding and good work, a great team
Very polite staff, large and comfortable waiting room. You can buy drinks or order coffee right inside the building. I liked the atmosphere and the staff, of course, are professionals in their field.
Some employees do not work promptly. They don't press the client's call button and play on their phones (not all employees are like that, there are also good employees)
In general, an ordinary bank branch. But be prepared that the process of registration and crediting money to the card will take a week. At first, upon receipt of the card, it turned out that the operator made some mistake during registration, the card had to be redone and come back to the branch. After receiving the card, I credited money to it through the cashier, but the money did not appear on the account. After that, I had to come to the bank within 4 days to find out what the problem was. The issue was resolved only when it reached the head of the department
The plastic doesn't work well, they don't answer the phone, and if they answer, they drop the phone. And they say there are a lot of people calling you and we can't answer everything, like the plastic department is overloaded.
We call the Tashkent city branch and they tell us where you want to go and complain! The director is not there when he is not in place, I say, connect me with him, there is no derektor in place and this is constantly!!! Please solve the problem in this branch!!!!
I ordered a card. I came a day later than I was told. They didn't make the card, they told me to wait, I waited 40 minutes, and they couldn't do anything. I had a great time for almost 2 hours.
I called the operators 3 times during the next week. All promises were never fulfilled, I did not receive an SMS about the card I made, ...., the operator did not call back. Total 10+ days on Uzcard) It's not even a Visa
Everything is beautiful, but for a very long time. If you can put 5 only to the exchanger, then 5. The rest are 5. They do not give detailed information, you have to walk several times or call.
We arrived 10 minutes before closing time - we received debit cards in one day, although they were closed and we were served, respect and respect, there is a cooler with water, they speak Russian well
I went to the window in the window, the bank employee is nervous and not polite, it is necessary for bank managers to pay attention to this, cashiers should not be like that, not all of course, but I got such an employee
Awful. I have been servicing the settlement account for the sole proprietor for 3+ months. Something is constantly not working, then transfers hang for several days, then conversion does not work, support in telegram does not respond earlier than in a day, you can dial by phone for an hour. Until you come to the bank with your feet, the transfer from the sole proprietor's account will not take place.
On Friday morning, I sent a transfer and converted the currency. It's one o'clock on Monday afternoon, operations are still hanging.
It also happened several times for the whole day that the card simply did not work, I tried to pay in several places, when entering the pin code, it gave the error "wrong pin code"
A couple of years ago, everything worked fine, but after the quarantine, everything changed a lot. And if someone has a good side, then the bank's capital began to fall down. A disgusting system of distributing clients to specialists: some are sewn up and do not have time to accept, others walk from one office to another. The staff has completely changed and there are almost no normal and literate people left. Some of them are rude and can't solve the elementary. The system is constantly flying off, people are queuing for 2-3 hours just to change the currency.
It is worth thinking about the bank and improving its performance.
I really like this bank. In terms of service to individuals in my ranking on the 1st place. In terms of service to legal entities, it ranks 2nd among the banks of Uzbekistan.
An hour, an hour in line to deposit money. Just to print a piece of paper for the cash register. An hour is a bitch, this is with an 8 hour working day.
They take an awfully long time to serve customers. There are only 2 windows for currency exchange / purchase, which is very small considering the need for this service. I waited for about 10 minutes, but the queue did not move at least one person. I had to go to the exchanger where the exchange rate is naturally lower. In general, the impressions are terrible
The relationship is good, but they call you on coupons ahead of time, you have to additionally expect more
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Ольга Ло
Level 8 Local Expert
October 30, 2024
You can quickly exchange rubles for soums, but you can wait in line all day to open a card. There are sooo many people in the queue.
The building has a coffee machine and a toilet, which makes waiting easier.
I've been opening maps here. You can get a visa within 5 minutes, a narrowcard will have to wait two days. The queue passes quickly. Waiting can be brightened up with coffee bought directly from the bank (I don't remember which branch of the coffee shop) is very convenient.
The service is at a good level.
Initially, I arrived at 16:26, I thought I would not have time before closing, but it turns out that the terminal issues coupons until 17. And if you have a ticket in your hand, your turn is coming soon and it's already time for 17 - don't worry, you will be served.
Considering the attendance, the staff is excellent, fast, polite.
The queues are terrible. They stood for almost 2 hours to open a visa-as a result, their Internet was turned off. We waited another half hour, after which all visitors were notified that it was unknown when they would fix it and that there was no point in waiting...the next day we were lucky, we waited only half an hour. Judging by other reviews, problems in the system often occur. As for parking - the same thing...nothing good. Firstly, it is very small. Secondly, when an important person has to pass, it is generally closed and traffic police officers are standing there, I don't know if it's the bank's fault already, but the fact remains
In January, I left a request to change the number for SMS notification. Lost. Although I called the bank, the operator said that this procedure takes 3 days. I waited a week, went again. We searched for a long time, we didn't find it, I wrote it again. How can you lose an application with all photocopies of powers of attorney, passports, etc.??? The question is of course rhetorical....