Kapitalbank Atb Toshkent Shahar Filiali
928 reviews
September 6, 2023
Fast service, pleasant staff and a good exchange rate if you need to buy currency
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3
September 11, 2023
A good team, fast service, the principle of operation is everything for the client. Well done
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1
November 25, 2024
One of the most spacious compartments
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August 28, 2023
A good reference point, an interest-free exchanger and, most importantly, a Green card office with many years of experience nearby
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4
June 11, 2022
An excellent department, which is clean, bright and employees do their business. Everyone is friendly and helpful. I received the card in 4 hours (it is issued on the spot), I am very satisfied.
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July 28, 2023
I came up at 10 minutes to nine. People were coming in, I thought it was the staff, and I was waiting for it to be exactly 9.
I go in, and there's a full room waiting in line)))
They served quickly, everything is fine.
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2
November 22, 2022
The big disadvantage is that for non-residents, no employee can issue ALL the conditions necessary to open cards and accounts.
We have to pull out all the information, the staff are not competent!
There are no clear instructions and conditions on PAPER.
BOTTOM LINE: I brought a group of guests from abroad, it turned out that they need to live at least 15 days, which is impossible.
The plans collapsed.
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1
January 2, 2024
The bank is of a good level. They work quickly and are ready to delve into the questions asked.
The waiting time at peak times is from 5 to 12 minutes.
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1
July 22, 2023
The department is large, there are practically no queues. Comfortable. The work schedule, as in all banks, leaves much to be desired. Otherwise, there are no complaints
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May 18, 2024
There are always a lot of people, there is always a mess inside that outside, I advise you to go without a car, the girls at the checkout are very fast, nimble and experienced, despite such a mess, they communicate very nicely.
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3
February 14, 2023
Except for the large number of visitors (but the queue is moving very fast!) There are no comments. Moreover, I would like to note the work of the staff - quickly, clearly, competently, multilingually.
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June 8, 2024
You go to the bank, they don't seem to serve you badly, as soon as you start calling, no one picks you up, you can't get through🤔
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October 28, 2022
I doubted for a long time and chose a bank in which to open an account. I decided to open it here anyway . And he didn 't regret it .
Despite the very large number of people, they opened very quickly and smoothly . To receive a card, you first write a questionnaire, after you are sent to the cashier and then you take the receipt and the manager immediately makes an application for registration. I repeat, with such a flow , the work is done smoothly and clearly . A very important point is that non-residents can apply for a visa only on the 16th day of continuous registration. Two to three days after submitting the application and the cards are ready.
Thanks
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1
September 24, 2024
Big problem with parking
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August 17, 2023
I changed the card, they told me to come in 3 business days. I came, I'm not ready. They said after lunch. I didn't come ready. I found out exactly when it would be ready. We did it in 5 working days.
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3
1
November 4, 2022
A terrible branch if you plan to open a non-resident card here. It concerns only this department.
The speed is minus
- You will learn all the nuances and limitations only after standing in a three-hour queue, no one will tell you anything in advance.
- Chaos in the queue, caused by packs of people, both for the application and for the issuance.
- One maintenance window, it takes about 3 hours of waiting.
- After your turn comes, you are given a questionnaire to fill out and continue to serve the following customers.
The question is, can't the questionnaire be filled out in advance at the reception?
Banking service is a minus
- After filling out the questionnaires and scans of documents, they offer to pay for the issue of the card only in cash, while they always ask that it be without change, at the place of filling. An amazing bank.
- Cards are not accepted for payment by a doubly amazing bank.
- ATMs inside the bank refuse to issue cash from a VISA card. A triple amazing bank.
The issue of the card is a minus
- the waiting period for the release is 2 weeks!
Conclusion:
3 hours have been spent, the work has not been done. Everything turned into a payment that can be made in an amazing way, only according to some ridiculous difficult scheme, with the help of a shaman and a damn mother.
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1
September 16, 2023
The best bank both in terms of service and service, and there are also cool chips that only capital gives
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January 4, 2023
The service is competent, patient explanation of financial transactions for the client, the time according to the queue is short, even when the scoreboard was not working, everyone handled the queue and customers very correctly. I like Capital Bank, there is no fuss, everything is intelligent.
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3
June 21, 2023
It is impossible to get through to this branch of the bank, as there are three numbers and they are unavailable. They are most likely not for people, but for bank employees to communicate with each other. What kind of service can we talk about at all, if you can't even call. Solid 1
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1
July 29, 2024
Excellent service, but the queues are already nauseating
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1
June 4, 2023
I really love this bank! They work quickly and accurately. There have never been any problems. Even through the application, through an online consultant, they act quickly and clearly.
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3
September 8, 2024
Queue, employees are working slowly
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1
June 30, 2022
I have been a customer of this bank for more than 10 years. I have always been satisfied with the service. The staff is very friendly. They always serve you quickly. Now, however, there are a lot of customers and I have been waiting in line for a long time. But, on the other hand, they serve very quickly. Thank you.
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August 17, 2022
Information about when the card will be issued, what to do, and how to transfer money is changed by employees every half hour. At first, 3 windows on the 1st floor worked, they said that the cards would be issued today. 20 minutes after the start of the working day, they told me to go to the second floor, and that the cards would be available only the next day. On the second floor, they just accepted completed applications. First one person, then two. That is, due to the influx of visitors, the bank's decision is simple - to reduce the number of people accepting applications and not even try to make cards in one day. Optimization at the level… And in 2 hours they accepted only 11-13 applications. Without any special actions, they just helped to fill out the application points that were unclear, the main part was filled out in advance while they were standing in line. This slowness is also caused by the incompetence of employees, whose information changes every 5 minutes, because of this they are asked questions.
On the day of the appeal, they said that the dollar card would be opened to a Russian number, upon receipt it turned out to be attached to a local number.
The card in the amounts said can be opened only in 3 days due to the lack of plastic cards.
They asked how to transfer money in the application, a bank employee told them the method, they tried to check on the spot, it does not work. How can a bank employee make mistakes even in such matters..
The bank has long been able to print instructions for visitors and employees themselves, who themselves do not know how cards are issued in their bank, as well as an example of filling out an application with comments in order to accept applications faster without being distracted by helping visitors.
In general, if you want to make a map in Uzbekistan, stock up for a few days and get ready for a long recovery of nerve cells after.
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October 18, 2023
A good bank, polite staff and problems are solved quickly. I have never seen the capital empty, and even more so this branch, probably this is an indicator.
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1
July 19, 2023
Convenient location of the office. The customer service is at a good level. On average, I waited for my turn for 15 minutes.
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2
March 16, 2023
Good evening, good bank, pleasant service, courteous staff. The location is convenient.
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1
March 17, 2024
A good branch of the bank. Conveniently located. It is easy to get to it.
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2
June 6, 2023
The card was ordered on May 29. At registration, they said that there is no delivery of the card. And you can come for the card on June 5th. We came on June 6 and lo and behold! The card is not ready and they asked to come on June 12-13. Half a month to open the card. You are generally peek-a-boo.
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4
May 21, 2024
They work quickly, I often go in for currency exchange, the exchange rate is good, it is located in the center, the workers work quickly, in short, zor👍🏻
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3
1
January 26, 2023
Everything is perfectly organized. Electronic queue, all that. There's even a toilet. The staff is quite friendly.
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2
May 11, 2023
It's pathetic, uninformative. Taking money for a foreigner for every sneeze. However, as everywhere else. Order a map - quest with a lot of unknowns. Special attention should be paid to the instructions for using the online application, by the way, they are given in the bank printed on a piece of paper... This is an instruction for bypassing application bugs, not using ...))))) In short, the level....))))
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2
1
February 6, 2024
The service is provided well, quickly.Very polite operators.The disadvantage is that the operators are constantly distracted, joking and laughing between them.It's very annoying, believe me.I think that when you have a client sitting there, there should be no distractions.
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July 6, 2023
Bureaucracy, inconsistency, incompetence.
I opened accounts and cards a long time ago.
I came to order an additional UzCard. For some reason, the girl opened a new dollar account for me, saying "it's necessary." It turned out not to be necessary, it is unclear why she did it.
They told me to come for the card in 2 days. I came in 3. I got to the lunch of the person who issues the cards (where at least a word about lunch is written, where to find out about it is not clear). It turned out that the documents for the card had not been sent and no one was going to make it. I lost a few hours just like that.
The next day I came back - as a result, we searched for a card for 30 minutes in a pile of stacks with cards, but found it. Hooray.
Well, there's a lot more to say. A Swift transfer may or may not be credited. If not, the epic begins with calls to the hotline, where no one can help, but only leave a request. Then you need to prove by mail that you are not a turkey, send documents, selfies with documents, confirmation of the transfer. And they say that there is no payment, ask the sender. But if you come to the branch and find the right person, everything is solved in 5 minutes, and the payment is immediately found and credited instantly.
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1
2
December 8, 2024
It seems to me that this is the No. 1 Bank in Uzbekistan
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November 12, 2024
There are a lot of people and a bit of a mess
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1
1
August 1, 2022
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The bank's service is very poor .I wanted to open a debit card Uz, they said to wait 2 months, besides they refused to accept and open an account, allegedly that there was no seal on the registration.It was not possible to talk to the authorities, as it was obvious that people were being avoided.About 5-6 people turned out to be queuing with such a problem .The bank sends to the migration department, and the migration department refuses to print and laughs at the alleged law that the bank has just "invented" from the air.It is impossible to prove to the wrong people that all this is necessary in order to simply become bank customers .It is also very inconvenient when there are no normal signs at the windows with specialists to understand what it is on the bill and the time table screen does not pronounce the queue number .There is no cooler in this heat for customers.Employees allow themselves to address clients as "YOU" (a gross mistake).The complaint book looks like an old and unnecessary notebook .It seems that no one has solved the problems that were described by people .
Capital Bank has not yet earned the love of customers, therefore there are no banks here.I do not recommend it, just because the service is excellent and your time is not appreciated.
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1
September 14, 2024
Beautiful but painfully cold.:(
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1
June 7, 2023
A good service, qualified staff try to solve the problem as quickly as possible.
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3
December 12, 2022
A large compartment. I came in the evening at 5. There was a second one in the morning. Everything was done clearly and quickly.
There is a cooler. There is a place to sit. The hall is large
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4
April 30, 2023
There are very long queues for almost any issue. It is impossible to order a card without an application through the application, even if all the documents are available, it is also impossible to replenish the card through an ATM with sums. But you can drink water and it's not hot, the staff is also friendly. But with a queue at 3 o'clock, it doesn't help much.
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1
May 27, 2023
This is not a bank, but a tangle of problems with processes in the form of "patches". Any interaction is a negative experience. Last, they could not install the bank's application on iPhone 8 when changing the phone number. We spent an hour, 3 people were busy. As a result, my wife went abroad without access to accounts.
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2
March 30, 2024
Thanks to the guys from the credit department, they helped me solve the problem quickly
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3
November 21, 2024
Bank as a bank, I often use
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1
May 12, 2023
Apparently, the huge queues that form from the unhurried work of operators are the scourge of all banks. Solve the problem with queues. You are not ashamed of yourself, when a person is going to your bank, he allocates at least 3 hours in advance for this trip, because he knows that you have huge QUEUES!!!!!!!!!!
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3
1
October 17, 2023
High-quality service,excellent exchange rate, favorable location.
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November 13, 2022
The location of this Capital Bank branch is ideal.
The service is quite fast (as a rule, the customers themselves are delayed - they approach without a clearly formulated question and a clear goal in advance).
At the same time, we must pay tribute to the bank's employees - they are sensitive, polite, and patient.
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3
August 19, 2022
There are long queues, operators change frequently, and there is no quality of services because they do not have time to train staff. I had to redo the details, since the name was written in Latin, but in the Uzbek way, X was written instead of KH: such errors are unacceptable in financial documents. They stopped working with Raiffeisen Bank, and did not warn the bank's customers, as a result, the money got stuck in unknown places, and it is necessary to conduct a long correspondence, return the funds! The only advantage of the bank is a good Orange application, but this does not apply to the merits of the Mirabad branch
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May 23, 2022
While you are standing in line at the exchanger (at the cashier) you can go about your business, start a family, build a house, retire and see what interesting things are happening around. The bank is in complete chaos. One customer is served at the checkout for an average of 3 minutes and 43 seconds. There were 27 more people before my turn, and there was a branch of Asia Allianz Bank 12 minutes away on foot. Accordingly, without throwing out the check, he left the bank, went to another bank, changed the money and returned back to the Capital Bank, to my surprise, only 19 out of 27 people dispersed, gave his check (queue) to the very last person who came to the exchange desk, eventually won time for himself and another person!
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December 21, 2022
A good bank, friendly and polite employees explain everything well. We are always ready to help, the exchange rate against the ruble, dollar and euro is almost always good.
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