Kupibilet
739 reviews
December 24, 2023
Tickets are issued in rubles, and refunds are made through foreign websites! I placed one order on the website, the first airline rescheduled the flight and now I don't have time for a transfer! You can't return it, they don't want to do anything
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3
1
August 15, 2022
The receipt was not provided for the purchase.
They didn't warn me about anything in advance.
As a result, I cannot account for the business trip.
They also imposed online registration, I thought they would register as registration begins, but they sent me my registration.
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7
August 15, 2022
I wrote an appeal to technical support more than two weeks ago, they are still considering it. The ticket was purchased for 2 people, but only one will fly, I was interested in a partial refund of the ticket. There's a flight in a week, but there's no feedback. It looks like the ticket will burn. I do not recommend this service if there are any doubts about the flight.
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7
April 27, 2023
They remove additional commissions without any notifications, it is useless to solve issues. I will never use it again
See original · Русский
4
June 7, 2023
Terrible support service. Immediately after the purchase, I applied to correct the passport data. Departure the next morning. They said wait. I waited until 6 in the morning. As a result, I called the airline myself and solved the issue. As a result, after making changes on my own, I was sent a letter, notified that I was doing well and did everything myself. Well, thank you. I won't be your client anymore. Good luck!
See original · Русский
4
May 1, 2022
We needed to exchange tickets. I submitted an application in three days. A day later, a girl answered me that some other service would contact me by mail. Naturally, I was not contacted, and the flight time was approaching.
Tickets could not be exchanged (this is, of course, for the best). But the service is just disgusting. Chat only. No support phone. Sadly
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6
1
December 30, 2020
I really like the ticket purchase service KupiBilet! Cheap tickets are always available, the website and the application are very convenient. Before buying, I asked a lot of questions on social networks on the official pages of the company, the content managers answered promptly and politely. If you need more tickets, I will order only here!
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19
October 10, 2022
Intermediaries okay, don't respond to requests okay, services hover useless okay. But brazenly taking money for a refund service in case of cancellation and then throwing a handout in the form of balls that you can only spend a maximum of 2,000 rubles is piggish.
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7
November 4, 2022
All positive feedback is only from those who did not have to return anything, add services or cancel. Works only as a cashier, but not as a real agent.
On the day of purchase of the ticket, I immediately requested cancellation (it is free on the first day), they did not respond. Then I wrote for 12 days and asked to make at least a partial refund. No one is answering. Neither in the chat, nor by mail, nor in the support service. I wrote directly to the Emirates carrier, they are ready to make a refund, but they still return the money kupi.com who have not responded for almost two weeks. They are not at their official address in Dubai either. ***
UPD the money was refunded after reviews and contacting Emirates, 6 hours before departure. (I've been waiting for this for two weeks)
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6
October 22, 2022
They do not provide a receipt for payment. They are registered in the Netherlands, so there is no way to get through. The chat messages were not answered two weeks later. When canceling the flight, it was not possible to refund the money. Disgusting and inconvenient service, not a foot.
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5
February 8, 2023
Yes, the service is normal. I buy here all the time. Prices do not bend and bonuses accumulate. I've already used them three times to buy tickets.
See original · Русский
2
August 22, 2022
Additional money is debited without confirmation! Be careful, especially if you were transferred here from another ticket search aggregator, because they will take a double commission, which, of course, they will not warn you in advance!
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5
October 14, 2022
Refund due to flight time change. It is impossible to return or exchange through them, there is no response in the chat, applications by mail have not been processed for months. They are not responsible for anything, just the lost money of several tickets at once
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6
August 15, 2022
Legally, it may not be ***, but the way they do business is exactly the same. There is no customer service, the phone lines were specifically disconnected so that all requests were sent to the chat, where they are answered after 20 minutes or more, they cannot really issue any questions. In fact, they charge for nothing. Early bankruptcy
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8
December 7, 2022
Disgusting support service. The waiting time is very long, we could not change the departure time, as a result, all tickets for the right time were sold!
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6
1
February 2, 2022
An urgent trip. I buy tickets on the Kupibilet website. I'm terribly worried. Is it not a joke?!, the trip Yekaterinburg-Sochi-Yerevan-Tbilisi. I pay, print out boarding passes and worry!, and suddenly I'm cheating!, I'll hang out somewhere, the cat didn't cry enough money, every time I go to the counter for a ticket at airports, I shake! And oh joy, everything is fine, I'm flying!! Thank you very much to the company for its honesty and efficiency! Kupibilet even sent a reminder, 2 hours in advance, so that I would not be late! In general, thank you for having such a company!!!!
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10
June 24, 2021
Good afternoon, everyone! I do not recommend buying a ticket from this company. My father bought round-trip tickets from St. Petersburg to Samara. When he paid and received the tickets, he noticed that he was not satisfied with the time... I wrote to the CHAT of this company with a request to exchange a ticket for the same day, but at a different time - June 8, 2021, the answer came on June 21, 6 hours before departure, that yes you can do it, but with penalties... Are you kidding me? And what is not 2 hours before the departure???... In general, the ticket was gone (of course it was the cheapest, but still ...) I am attaching my request and the company's response...
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16
4
December 30, 2023
I bought the tickets. I paid for the refund for the insurance. Because I'm sick so that I can get my ticket back. And they have spent a lot of time so that they will not return the money
See original · Русский
3
August 8, 2021
I decided to use this site to get cashback. (by the way, it still hasn't been credited)
I bought tickets for 24,000
and 2 additional services for money
- selection of places
- kupibilet. coverage (insurance for flight delays)
WHAT DID I GET FOR MY MONEY?
- choice of places.
I indicated "at the beginning of the cabin", because I am very afraid to fly. and I got tickets for row 14! and for this I paid 700 rubles!! In response, they wrote to me that apparently places closer are not available for my tariff plan (like closer is a business). but this is complete nonsense, because I have already flown on the same plane and in fact it was towards the end of the plane. at this rate, I could CHOOSE NORMAL SEATS MYSELF a day before departure.
- kupibilet. coverage (insurance for flight delays)
- here I was promised that 5000 rubles would be returned immediately without hemorrhoids. my flight was delayed just terribly!!!
the delay was 2.5 hours!!!
do you think I got my money back???? No!
by hook or by crook, I was tortured by mail. You've wasted my time and nerves!
THIS IS SHARASHKIN'S OFFICE!!
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1
April 19, 2023
I do not advise using the services of this company. The details were outlined in the previous review, which somehow miraculously disappeared!
See original · Русский
6
May 31, 2022
Never contact this company. You can buy a ticket, but if a refund is needed, it's hell, the money will be returned to you for months, and lie lie lie..And there is no technical support, except for a ridiculous operator on the VKontakte social network, no leverage, either be ready to go to court to the end or..
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7
December 8, 2021
In October 2021, I had to face the forced return of air tickets a.k. "Pobeda" purchased through " Kupibilet.net ", due to Covid 19 disease. Many a.k. are meeting halfway to refund money for air tickets due to illness. But aggregators such as " Kupibilet.net " they do not forget about their bribe even with the return of tickets. They charged 500 rubles + 2000 rubles per passenger for ticket registration for a refund + 2% incomprehensible fee. Total: the cost of the flight was 20,000 rubles for 4 passengers, a refund after extortion from" Kupibilet.net " (42% of the cost ) amounted to 11656 rubles, which is 58%.
I advise everyone to stay away from " Kupibilet.net "
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9
1
June 7, 2021
The service itself is good, it was convenient to buy a ticket.
BUT the support service ruined the whole experience.
I wrote to support two weeks before departure and clarified how and what would happen to my plane (due to the situation in Belarus, they could cancel). And do you know when they answered me? On the day of departure. On THE DAY OF DEPARTURE, they inform me that sorry, canceled, pay us the money so that we will refund your money. And they gave 5 days to pay this service fee, they say, and then nothing will be returned.
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5
August 27, 2021
I fly a lot. I choose tickets carefully, I calculate everything so that it is both convenient and profitable. That's why I've been using Buy a ticket for a long time. There are convenient and profitable tickets here
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8
December 13, 2022
DO NOT USE the services of this agrigator! They have no support service, no contacts, no information at all. If a problem occurs, you will be ignored!
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4
December 7, 2021
I purchased return tickets from Moscow to Novosibirsk for 2 persons for 15,000 rubles. In more than a day and a half, the plans changed, and the flight had to be abandoned. I immediately reported this to the airline and directly to kupibilet.ru . The calculation came, I quote: The airline's fine upon return is 1800 rubles per ticket (no questions)
Service fee Kupibilet.ru the refund procedure is 2000 rubles(!) per ticket for each passenger.
The service fee for registration in the amount of 1,480 rubles is non-refundable.
A fee of 2% of the order value of 286 rubles is also deducted.(!) Total-4900 out of 15,000 to be refunded👍🏻
Conclusion-it is more profitable to purchase tickets directly from the carrier.
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10
1
July 30, 2022
I bought tickets, accidentally made a mistake with the month of birth when I entered the data. I was all nervous. I wrote 3 letters. Wait in the order of the queue. There are no phones. Departure is in 3 days.. The money is paid. Is it really hard to help.? The pressure scales below 200..You have a lot of employees.. !!
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7
August 30, 2022
Never use this resource. If you need to return or change your ticket, pay extra for your luggage, you will not get support from the support service, let alone support , but even at least some kind of response
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4
November 14, 2022
I do not recommend buying a ticket for a Coupon. We have not been able to receive any information about ticket refunds for two months!!!! Only unsubscribes. Apparently, the issue will have to be resolved only through the court!
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4
1
October 28, 2021
I don't know how, but personally, I always find the cheapest tickets here. there are a lot of airlines, a lot of offers, there are plenty to choose from, and I also receive mailings to profitable destinations. If you do not want to overpay for tickets, I recommend a ticket.
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4
7
October 7, 2022
I issued a ticket refund two weeks ago. I receive unsubscriptions from the bot, I got through to the airline to rent seats. Of course, kupibilet is not going to return the money to me. I paid 7k rubles for the refund service. The most terrible service
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4
August 10, 2021
DO NOT BUY TICKETS FROM THIS COMPANY! Due to the death of my father, they tried to make a refund, but they are responsible for a couple of hours before departure (although they wrote to them on July 18, and replied on August 10) and then it turns out that it's like we don't have time to cancel the reservation and now we need to write directly to the airline. Although if they had done their job on time, this would not have happened. Now it is not clear at all whether the money will be returned.
The funny thing is, they asked for the mail from which the ticket order was made, but we did not know which mail we ordered tickets from, since my father did it, and he died. We tried to explain it, but they still said they couldn't do anything about it. Although we provided them with all the other data, they found fault with the mail.
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3
August 31, 2022
I bought a ticket Moscow-Tivat-Moscow in 2020 through a coupon. The flight was canceled due to coronavirus. A year later, the ticket was cancelled. Where's the money? The money was appropriated by this company. I do not recommend it.
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4
July 22, 2022
I had to return the purchased ticket due to the impossibility of departure, and this kupibilet office has been ignoring my requests and requests for refunds for more than 4 months, and they do not even respond to letters addressed to them...
I strongly do not recommend it!
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6
August 19, 2021
THEY IMPOSE ADDITIONAL SERVICES WITHOUT SPECIFYING THE PRICE OF THESE SERVICES.
I bought plane tickets from my phone, aviasales transferred these scammers to the website. After filling in all the data, the site offered a number of additional services that I did not need (insurance, "health and luggage", etc.), while INDICATING the additional cost of these services (of course, which I refused). BUT they have a "wonderful" (I did not need at that time at all) additional service "Online plane check-in", the cost of which was not indicated anywhere, since it was my 2nd flight and I did not know what this service includes and that it may cost some money, and at the same time, the cost of this service is NOT indicated on the site at all, I did not refuse it (that is, it stood automatically, without specifying any fee for it, I naturally did not refuse it. I repeat, additional services are already automatically available and you need to refuse them by clicking on the appropriate link, that is, when purchasing a ticket, you should not choose additional services that you need, but on the contrary, give up what you do not need). As a result, when I entered the bank card data, they simply deduct money from the card without first mentioning the final amount and that's it. I do not receive an SMS from the bank confirming the payment, nor do I see the final payment amount, while they brazenly withdraw money from me for the ticket and the imposed additional services. In general.
PS you can register for a plane for free on the airline's website, while choosing the exact seats on the plane. The registration itself takes no more than 10-15 minutes. And the website will buy me places automatically and at the same time not the ones that I would like.
CONCLUSION: due to a misunderstanding of what "online plane check-in" is, due to the fact that the cost of the so-called service was not indicated on the site, and due to the fact that the final cost was never shown to me, they imposed on me a completely unnecessary service for 698 rubles.
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14
3
July 18, 2022
When buying tickets, the service was connected in some incomprehensible way for 399 rubles per quarter. I wrote to the appeal service, they said VIP status, which is not clear what it gives. They wrote in the chat that everything was turned off, there will be no more write-offs. And now, three months later, there was an attempt to write off this amount again. Fortunately, that card was blocked, so all their attempts will end in nothing. And I found a lot of reviews on the Internet, how they cunningly connect this service and enrich themselves when registering. How many people just didn't notice these write-offs. I will never buy tickets through this breeding site again in my life. I'm applying screenshots. The correspondence was on April 17th. And after 3 months, they tried to write off the amount again
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5
March 23, 2022
Unfortunately, I bought tickets on this website.
The flight was canceled. The airline said that if the ticket was not purchased on the airline's website, it will be purchased.<url>, then you need to contact them about a refund. I'm trying to write in a chat on this site, there is no answer.
It is unclear how to return the money.
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4
October 23, 2022
Disgusting company. I do not recommend it. When buying a ticket, an error occurred on the departure date on the website. As a result, we didn't fly anywhere. You can't reach them. As a result, the court
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4
1
October 30, 2022
The most pointless ticket purchase service!!!!! I do not recommend it to anyone!!!! They've been writing nonsense in chat rooms for two months instead of issuing a ticket refund!!!!
I think I'm already suing!
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4
February 7, 2021
I started reading reviews about the company, couldn't resist and also decided to write my opinion. I book tickets here often, I travel a lot for work, I fly almost several times a month. During this time, different questions arose, I contacted support repeatedly – I always received timely and up–to-date information, I often wrote on social networks – I received answers quickly, so I look at feedback sites, support also does not leave reviews unattended - they always answer everyone, work for 5 points!
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23
June 18, 2023
On its website, this service indicates incorrect information about fares, in particular, about the baggage allowance. As a result, ticket buyers choose a more expensive fare and overpay. Be very careful and careful!
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6
June 19, 2022
I bought a ticket for 08/24/2022, I need to make an exchange for 30.06.2022. For two weeks, no response, no greetings, complete disregard!!! A disgusting company, there are 10 days left before departure and what to do is absolutely not clear.
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7
February 10, 2022
I had to cancel the flight due to the child's illness. I submitted all the documents. The agency has described everything very well and clearly that it will withhold 10 t.r. commissions from the total amount of 50 t.r. OK, so be it, will you return the rest?
At this stage, the "care service" disappeared from the correspondence... Are you *** by any chance?
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10
March 5, 2022
The service works at a decent level. An accurate and fast search finds exactly what suits you according to the specified parameters. I don't fly with some companies in principle, so I immediately remove them from the list.
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10
September 10, 2022
Technical support does not work, they take money, but they do not provide services. I paid for online registration, but did not receive the service. Use other sites
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4
April 10, 2022
At <url> in early March 2022, I bought a ticket to Turkey there on the AK Pobeda DP 839 flight on 30.04.22 Moscow- Antalya and back on the RT 882 flight on 05.10.22. Flights were canceled, BUY a TICKET, sent a message asking not to create an application on the website and wrote that the money would be refunded within a month. There is still no money! And whether they will be returned is unknown.
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14
April 17, 2021
Do not buy tickets from this company, according to kupibilet.<url>, before you perform a simple operation to buy a ticket on their website, you should definitely familiarize yourself with the offer, which takes up several pages of text and has a number of tricks.The "refund" service, for which you pay, implies that the payment for the refund of the ticket is made in POINTS, which are credited to the account in your personal account and you can spend them during the year, from 500 to 2000 points per trip. A specific example, we purchased a ticket for 29060 rubles, from which the service "Kupibilet.Refund", they offer to return 2177 rubles to the card, within 30 days, the remaining 20370 rubles in points, order number 7326687885. In a pandemic, when many flights are canceled, they delay the refund for a long time, it is impossible to get through, they respond only in chat, in general, they profit from a common disaster.DON'T MESS WITH THEM. In case of non-return, illegal actions, try to return the money through the bank, using a CHARGEBACK operation. In addition, this is a FOREIGN AGENT, they do not issue checks for the ticket, taxes go to another COUNTRY. DON'T BUY TICKETS FROM THEM.
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3
October 20, 2022
If you have a difficult situation with departure, be sure that this company will not help you, they do not even respond to requests. I do not recommend it
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5
November 21, 2022
booking tickets is very simple, but if you are unlucky and need to reschedule or return your ticket, prepare for the worst. I had to cancel the trip and the ticket was refundable, I left a request on the website (there is no other connection with them), the day before departure, and now more than 2 months have passed, and there is still no response. I will never advise anyone to buy anything through this service
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4
August 30, 2021
People, no way, no way, do not buy tickets here. This is a nightmare!!! When requesting a refund of tickets, they stopped contacting me, replied in an e-mail, they made a refund, wait for the funds to arrive. I don't recommend it to anyone. Neither by plane nor by train. It's just that I was desperate and had to use this site. And I regretted it very much. They probably didn't make a refund to anyone at all, or when? I will try to tell you about this site wherever possible.
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