I personally like this app. The design is simple, as on the website, but the entire order history is always with you in the application. In addition, if anything, you can contact support through him.
I paid for online registration and seat selection at the beginning of the salon. I got the 13th place.
For those who are suspicious and believe in omens, this is not an option.
Terrible service. I bought a ticket like 4 days ago, the ticket is not sent by e-mail, allegedly the problem is in the airline, the support feeds breakfast, the problem is not solved, the money is not returned, it is better to overpay and contact any other service
I faced an annoying problem - when filling out the ticket, I mixed up the passenger's first and last name in places, and the flight is complex, composite, by Aeroflot and Turkishas. I wrote to support kupibilet.ru - the representative of the Customer Care Service, Yana, worked 100% - quickly and accurately. Aeroflot's reservation was corrected, the Turkish ones had to be canceled and bought again, but the whole problem was resolved quickly and clearly, for which many thanks. One of the disadvantages is that it is a pity that you cannot call support at least by whatsapp. And so - good service. Let's see how soon the refund for the returned tickets will come.
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Дмитриева Алла
Level 6 Local Expert
March 22
I have been using this service for a very long time to arrange air tickets. I installed their application. What can I say about him. The application does not differ much from the site. There are all search functions, filters, there is also a personal account, you can see how many bonuses I have in my account. It's just that it's much more convenient to use on the phone than on a laptop.
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Ольга Шкурат
Level 15 Local Expert
October 22, 2023
It's not the first time I use it. Everything is fine, it is possible to track the price reduction. I took priority support, as there were some nuances in the trip. Everything is clear, they helped to solve my problem quickly (I applied in the morning, everything was already resolved by the evening). Thank you.
Now I bought a ticket through them for the St. Petersburg - Yerevan plane, the payment was withdrawn - but for technical reasons they did not issue tickets. The money was debited - but the technical support responds with a refund in 1-3 days. That is, without money and a ticket in the end. I do not recommend this approach. a screenshot from the support team is attached
I bought a ticket in advance (it's cheaper this way), the day before departure the flight is canceled, so the office takes penalties for the refund and does not return the entire amount, what do I have to do with it?! as if the flight was canceled through my fault.
I put 2 stars instead of 1, at least promptly returned
I always fly when buying plane tickets through a Coupon and choose the maximum fare in priority support (I often pay with bonuses) in order to know changes in the flight schedule and when returning so that it is not too expensive. If, of course, this happens. I'm hedging my bets, but so far everything has been going great.
Those who buy tickets for the ticket - think a few times. This company sells a connecting ticket, but in fact these are different flights and you will have to get out and re-register. They do not warn you that you will need to leave the transit zone. Questions are not answered, requests are ignored. I bought from them for the first and last time and I will never do it again. The tickets must contain accurate information without the words "maybe", etc. The ticket does not indicate under what conditions the transfer takes place. They answered my question only in the chat and offered to search for information on the Internet on their own, they are not responsible for anything at all.
Ordinary crooks. They do not take responsibility for working with the airline in connection with the cancellation of the flight. I was never refunded for the canceled flight from Warsaw to Yerevan by Wizz Air, which took and rescheduled the flight a week in advance (!). And Kupibilet all the arrows were transferred to them, they say, deal with them yourself. At the same time, I bought a ticket on the Kupibilet platform, and Wizz Air requires registration for any actions there, which I do not have, of course. In general, correspondence with Kupibilet for 2 months did not help. At first they asked me to wait, and then they sent me at all.
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Сергей Ф.
Level 7 Local Expert
March 19
The feedback is amazing! After you have paid for the ticket, you are nobody and there is no way to call you. You can forget about the refund for an unused ticket, even if they admit that it is their fault and promise to return it. In my case, this is a ticket to Sochi and back from Moscow. Today it is even a shame to demand something from them, inflation and tariff increases have made this money dust. I've already spat on them. Duru recently tried to buy tickets to Istanbul with their help. Thanks a lot to their chat response feature!!!!
I immediately realized that this was a subtle hint that I would not disturb them! Well, I didn't insist. I went to the carrier and took the tickets from him. They communicate adequately and promptly answer questions.
it's a pity there is no score with a minus. never! Never contact this office. You can buy it successfully, no doubt. But if something happens, there is absolutely no responsibility for what they have sold. There is no real help in solving the issue except for unsubscribing in the "care" service. There are no notifications about the transfer / cancellation of the flight, there is no elementary phone to call and find out....the time of honest aggregators has passed
I do not recommend it, we took tickets, the flight was postponed, we immediately refused, the airline replied 1 day before departure that some of the tickets might not be returned since the flight is international and that there are other rules. (this is taking into account that I issued a 90% refund service). AND PLUS THE DEDUCTION OF THE SERVICE FEE OF ABOUT 7 THOUSAND!!! One question for what?? For writing and calling every day , spending so much time and nerves and also holding back ???? As a result, I paid 86t, and 52 + 14 will be refunded to me, because the flight was rescheduled by the airline company and I had to hand over the ticket. I turned to Tinkoff, if she can't, I'll see you in court. How was your company allowed to work in Russia and among people in general? Air travel and booking tickets are already exciting, and you are just a branch of hell on earth. I was also advised to contact the airline for a faster solution.(which sent back where the ticket was taken). So what does your service do?)) P.S. I can't find the answer button, what the hell do I need bonuses for if I paid with money? I've been waiting two months for an answer. Why should I worry and write like a parrot? if you charge money for the reservation, why was I answered faster in the reviews than in the mail?
when trying to pay for a ticket on the website, the answer came that the payment did not pass, but it turned out that they debited money for their services from my card twice. at 842 rubles. No service was rendered. And now I can't find a way to get in touch with them to get the money back.
I have been trying hard for a long time to get a simple certificate from this company: "is VAT included in the ticket price"?. Alas, only an answering machine that responds to standard requests." Now I have problems with the business trip report.
good service, you can immediately arrange luggage and insurance, and even priority support service, so that if something happens, all issues can be quickly resolved
I bought a ticket on the website, but after payment, more was written off from the card than was indicated on the website, it turns out that when you buy a ticket from them, you get imposed insurance for several thousand rubles. by default, they are included in the ticket. Invalid MCC code, you will not receive cashback. NEVER BUY AIRLINE TICKETS HERE! The support service tweets once a day.
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Екатерина С.
Level 5 Local Expert
March 15
I booked tickets several times through the website of the Kupibilet aggregator, then I found out that they also have an attachment. I put it on, now I use it only. This is more convenient, because you can make orders via phone, somewhere on the road, where there is no possibility to use a laptop, and tickets and orders are always at hand
Imposing additional services, adding to the cost even if you refuse them - the final cost does not show even when placing an order, but only after payment. The support chat is not responding, it is impossible to resolve the issue in a timely manner
Contacted this company. The money was written off, there are no tickets. And for a refund of 30 days. And the fact that it was necessary to fly away, that's all .....!The office is not as serious as possible!!! My rating is minus 50 stars
I do not recommend buying tickets through this service. When canceling the flight, they could not offer an alternative ticket. When returning the money, a commission of 8% of the cost of the tickets was withheld. To my question why, when a flight is canceled by an airline company, the commission is withheld from me, and not from the airline, they answered: "we are a commercial organization". A great business - in any situation, a Cupibilet earns…
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Яна К
Level 21 Local Expert
April 25
Friends, read reviews and never use this service!
Because there is no service here!
There are a lot of negative reviews that you definitely need to listen to!
What you buy from this reseller is additional.However, this does not mean that you will actually receive them!
Be careful and avoid this resource!
You won 't get a cheap one 😅
We bought through them only because they do not accept our cards (now, thank God, this issue has been resolved), I also recommend ordering directly through the cards of friends, acquaintances of anyone, just not through them!!!
Bought a ticket Moscow-Dubai-Moscow. They took 14 tr for their services.. In fact, it was necessary to urgently change tickets for January 22, and what do you think? Today, on January 22, the "request is being processed"
, The company does not solve those operational and important requests! very unreliable! they are expensive! service 0!
I do not recommend it!!!!
Never buy return tickets from kupibilet, if you decide to return them, then you will be charged commissions that you don't even know about! If all the commissions were indicated when booking tickets, it would be clearly stated that they would not be returned, there would be no complaints, but such "pleasant" surprises can cost a lot of money
Be very careful when buying a ticket here, it is impossible to issue a refund! They refused the b/w tickets of the carrier, but the Ticket holder did not seem to notice, continuing to correspond.
"November 28, 2022, 17:18 GMT+3
The request for the refund of air tickets 5552493917395 and 5552493917403 has been issued and sent to the airline.
The airline is currently considering refund requests within 30 days or more."
The ticket price for the ticket is 25,460 rubles, and it will be returned (whether) -
"Refundable for the specified tickets: 14,779 rubles + 285 rubles. for Insurance."
Let's see together how Sergey Pirozhnikov's employees perform their duties.
01.12.22 - 285 rubles were refunded!
"By order 8074390892, the ability to automatically calculate the cost of ticket exchange was technically limited by Aeroflot airline"- the answer from the correspondence with the coupon, and my response to the company, as requested by the order number.
I am adding an answer from 12/30/2022: Maria Akilova (Customer Care Service Kupibilet.ru )
December 30, 2022, 13:32 GMT+3
Good afternoon!
Thank you for waiting for a reply.
Unfortunately, we have not yet received permission for a refund from the special department of Aeroflot. At the moment, in addition to a large number of requests related to the return of air tickets, the airline is also going through the process of switching to a new booking system, which has greatly increased the volume of requests sent to the airline. The response time has also been extended, at the moment requests are processed within 30 days.
On 13.01.23, 14,779 rubles were returned. Friday the 13th turned out to be joyful. And another 298 rubles came on 01.12.22 , and the ticket cost 25460 rubles. 10383 rubles remained at buy a ticket, business in Russian.
They got divorced, but Aeroflot cooperates with these "businessmen". Nightmare.
And someone DELIVERED the stars?!
There was one here, forced.
I like that nothing is imposed here during registration, no additional "accidentally so"" is added. And in general, the search and design is simple and clear. This is very important to me.
The ticket purchase service itself is functioning normally, but as soon as the intervention of the support service is required, it can be assumed that it simply does not exist. Connecting tickets were purchased and later, due to changes in flight departures, the return connection fell apart. It is necessary to either change tickets or cancel them, in any case through the support service... And she just doesn't answer. Requests go into the void with the rebuff that the support service is overloaded.
Conclusion - the service is categorically not recommended for use, especially on difficult flights.
I also want to write my review about this service. Everything is clear and simple here, nothing superfluous. It is very profitable to choose convenient smart routes in Russia. Personally, it helps me out both on work and personal trips. I chose, paid, flew, everything is simple and convenient. The search system works fine, the filters are convenient. Tickets are always sent to the post office promptly, and if anything, the support will always explain everything)
Terrible company!!!! It probably can't be worse!!! We bought tickets with a child, paid for a bunch of additional services to choose a seat by the window or at least not in the middle, because I feed GW, and what do you think, for all the surcharges we were sent seats in the aisle at the toilet last row!!!! And as always, no one is responsible for anything, no one knows anything🙈🙈🙈 the horror is terrible!!!!
Travel service. It's not the first year I've been buying air tickets here. So far, the number of purchases coincides with the number of flights, flights are not canceled, tickets are not lost. There have been postponements, but this is normal. Kupibilet always warns about such situations.
The most miserable ticket purchase service . There are no hotline phones. We bought a ticket and canceled it right away from Aeroflot , three weeks have passed and there is no question of a refund . There is no desire to use any . I really regret that we bought from them. It 's just that Tinkoff travel now transfers to them when buying .
The service sucks completely, we bought a ticket from Bangkok through them, arrived from another city in advance, when registering the data was not in the passenger lists at all. When contacting the support service, they refer to the fact that they also bought it themselves through another service and they say contact there, super, then why are you needed at all? Plus, because of this, we lost the next ticket at the transfer. Moreover, after all this, they withhold a percentage of the bank's services upon return! Are you out of your mind there at all?? You were framed like that and you can't fully return the money!!
I do not recommend buying a ticket for a Coupon!!!You will lose money, time, nerves!!This company is getting worse and worse every time. I urgently needed to buy a ticket abroad. I bought an expensive ticket, with the service "return of a non-refundable ticket: service, insurance, etc. about 50 thousand rubles. When canceling the ticket, it started. it was necessary to read the conditions, etc. The service itself, we will refund the non-refundable ticket, what does it say? For each step, the service fee is from 500r-4000r. And when you need a refund, it's your own fault. I have flown through this company many times. It gets worse and worse every time. That's all. I can't get through, I can't get through. We have created a chat and you are waiting for a response for 16-18 hours. They respond in the same way as robots, nothing is essentially well thought out. The end of this company with such successes is coming soon. And the management has no reaction to complaints!
Representatives of the companies write under my review: we issue a refund. In fact, no one contacted.
It is possible to achieve a result only through the court.
Attention ***! You pay up to 10% of the ticket price for the opportunity to return tickets without commission, but you do not get any money back for the tickets you have handed over at all: with or without commission. Within 1.5 months, they reply to me in the chat "wait for an answer, we are very busy and cannot consider your request" and politely send me, copying the same answers. On another order, I made a refund of the ticket through the airline, the airline said that the money for the refund was transferred to the agency within 3 days from the date of return, but the agency does not return them either and also writes that they are very busy to return my money to me. To my request, when they get free and return the money, I get the answer that they don't know.
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В
В.
Level 4 Local Expert
February 29
I do not recommend it!
When returning the ticket price (the reason for the cancellation of the flight from the airline's schedule), half of the paid cost was withheld, having painted 5 points of various commissions (from the coupon service, a screenshot is attached).
18,290 rubles for a full order in both directions (taking into account the purchase commission),
9,000 for the return direction had to be returned, as a result, 4,400 were returned, more than 4,000 rubles were retained as commissions.
Today I booked and paid for return tickets from Vladikavkaz to Moscow. My ticket came to the post office, my wife's ticket is NOT there. It also does not work through the site to find it.
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Д
Денис
Level 6 Local Expert
June 30, 2023
Tin as they wanted to relax, BUT!!!
12.03.23 bought tickets to Serbia with my wife, departure 17.03.23 Moscow-Istanbul-Belgrade, Belgrade-Istanbul-Moscow. On the same day, as fate would have it, the wife fell ill. Accordingly, the trip is no longer in the first place, and the desire to refuse the flight, as was stated to the representatives of this company. And then the fun began…
Before you buy tickets from them, prepare for the miracles on the turns. First, by means of a long correspondence, and finding out the amounts to be refunded, you will be asked to write some confirmation (as if it is not clear that the client has already expressed a desire to refuse tickets), and even when you confirm them, they will eventually merge anyway, pretend that they did not see him. When making an imposed service "return of non-refundable tickets", do not see each other, no one will return the money to you, well, maybe only balls in the application, but in my case they did not even do that.
Also an interesting fact, at the time of ticket purchase there was a company LLC "modern technologies", but they recently changed the offer, and everything is covered, and now someone from the UAE, BUSINESS in Russian)))
In general, the documents submitted to the court, where they did not express a desire to appear. Most likely, there is still a long process ahead to return their blood money. So people don't see each other for advertising and sweet prices, free cheese in a mousetrap, nerves and time are more expensive, you can't return them later.
I often take flights to kupibilet. Usually I just issue a ticket without any extras, but if someone needs it, then the choice of additional services is very diverse. I used the bonus program a couple of times (I accumulated points and used them for a ticket).
Emirates airline changed my route and this service was only required to reissue the ticket in accordance with the contract under which they serve this airline. But they don't do that and my flight may not take place. Their phone is permanently disconnected. Their chat is not responding, their vkontakte writes: wait, we have thousands of applications. Of course, with such a job! Do not contact this service!!!!!
more on otzovik:
https://otzovik.com/review_13774140.html
As a frequent flyer, I can say for sure that non-refundable and non-exchangeable tickets are often offered by low-cost airlines. So the prices there are cheap, so no one will bother with the return of these tickets either. It's just that when you buy a ticket, you need to understand what class of ticket it is and the airline itself. And the ticket is a normal service, I constantly take them through them, here you can find inexpensive charters and the same well-known European low-cost airlines.
Guys, don't mess with this service!!! This is just a hard-core scam site. I ordered tickets to the Emirates on it and, in principle, they were given to me, but when the question arose about making changes, the site simply froze off! I have not received a response to more than one letter, and since I could not make changes, I could not fly away and also refund the money for the tickets. Attention! There is simply no office and telephones for communication, so you give money one way.
I bought a ticket for ~ 3300, canceled the flight, the ticket could be returned. As I later found out, the airline would have deducted 400 rubles from me and returned the rest. But they calculated everything from me on the bill, and most importantly, they did not understand why. As a result, 1/3 is ready for a refund. The most interesting thing is that 500 rubles were credited for the registration. I.e. all their services = the cost of the ticket. But what is the payment for? For pushing the buttons on her own? Razvedilovo is specific. This is the first time I've encountered this. Now I buy tickets only on airline websites. I read it myself, share it with your friends so that they don't take tickets here. IT'S NOT CHEAPER HERE.
On October 3, the Almaty-Samara flight was canceled. The ticket price is 27564.The refund calculation was 18371 for the ticket and 4091 additional services.Where almost five thousand went, no one explained.