4 months ago, I issued a ticket with a full refund package, which guarantees a refund of the ticket in any case. Literally a week later, I had to cancel my ticket because I couldn't use it.
And what do you think? At the moment, not only have I not received the money back, but I have not received any adequate response.
Know that you will most likely be thrown here.
When returning the ticket, if the airline canceled the carriage itself, the agency "kupibilet" withholds a commission of 1000 rubles and above. It's illegal. In this case, the full amount must be refunded
A ticket was bought at this office. As a result, a few hours before departure, this office canceled the ticket. It's good that I didn't have time to get to the airport, although the taxi had to be canceled. About 80 thousand were lost. They refer to the fact that when you buy, you agree that they will throw you and take you for a ride. Do not mess with them, it is better to overpay 500 rubles, but fly away than to be thrown and lose a lot more.
Don't even get tickets here for free. You will be left without money and frayed nerves 100% and probably will not fly away at all.
The work of the "care service" is stupidly ignored and template unsubscriptions, you can ask a question and you will wait for an answer before the departure date and this answer will not suit you 100% and you will be in a hopeless position (they have such a scheme) Even for return tickets, they have a fine of more than 90% of the ticket price.
I regret very much that I did not read the reviews before buying the ticket.
Terrible service, no customer support!!!
I got to them by accident, the bank gave a recommendation to buy.
In May, I bought tickets through Sochi to Tel Aviv. Due to a special military operation, the flight was canceled a few weeks ago.
Not only are there no options to resolve the issue, but I have been waiting for a refund for several weeks now!
The service just makes unsubscriptions about the queue! This is a forced refund!!! AIRLINES REFUND FUNDS ALMOST IMMEDIATELY!!! BUT IT DOESN'T BUY!!! Disgusting service! I will never use it myself again and I will dissuade others!!!!
My experience is like a divorce for money. When buying a ticket on the service's website, a connecting "Smart route" was offered.Next to the description, an important rule was said as clearly as possible (attached): "if you are late for the second part of the route due to the fault of the airline, we select a ticket "at our expense"
Flight Moscow-Istanbul-Italy for a huge 60 thousand rubles. Aeroflot delays the flight for 3 hours, informing about it on the plane (technical problem). I do not have time for a flight in Istanbul, I write calmly to the service, waiting for the exchange of a ticket for a new one.
And of course I get a price list not only for the full cost of a new ticket, but also an additional service fee from the coupon))
None at our expense, as promised at the time of purchase.
Not only did they pick up a deliberately non-connecting flight, deceived when booking with a statement about a free exchange in case of delays (and apparently it was specifically written about a free replacement, not otherwise to mislead, I would not have taken this flight if this information had not been available), they also do not hesitate to sell a new ticket instead of a free exchange, so also take a commission for the service three times. The horror!!
The last place to buy tickets!
Even for return tickets (paid additionally for the opportunity to return tickets), you will probably receive money in a year, or maybe not money, but some points.
If it is possible to buy tickets elsewhere, buy them.
I have been waiting for money for a month, but there are only letters from them (they respond with a delay of about 10 days).
They write: sorry, remember, wait.
Disgusting service, Min bought tickets in May.Water-Istanbul-Italy and back, two weeks after purchase, flights Min.The air carrier canceled the flight to Istanbul and back. All this time, there was only an automatic newsletter with the text "expect". Only 1.10 received a letter from them with the calculation of the amount to be refunded!!! where there are a lot of commissions and deductions, it is unclear why, as a result, more than 50% of the amount for tickets will be deducted!!!! Let me remind you, the flight was canceled by the airline!
When returning tickets , the part due was not returned . The refund receipt was 41 thousand, 23 thousand were returned, not documented in any way. Deception
On September 19, we bought tickets from Lapeenranta to Milan (Bergamo) and back on September 26. With a non-refundable ticket refund service. After the information about the closure of the borders, we sent a request for a refund of the ticket. After that, there were a couple of automatic mailings that we were working, a lot of applications, we will definitely respond. The departure date is approaching and there is still no answer! The chat is answered by a robot with automatic unsubscriptions! There is no phone! Refund the money for the ticket, you have been paid for an additional service!!!
Some disadvantages, it is not clear why this organization is needed, only the overpayment of money for everything. Having bought a stupid ticket through them, I overpaid 7 thousand rubles just like that to nowhere. Avoid and stay away. The payment is made without a confirmation SMS, the money is debited instantly! ***!
The service is disgusting. Not only did they make a mistake in their personal data when ordering tickets, but the support service also ignores them. I called the airline directly, they said that only a refund would help here. So, only an unsubscription came to the ticket cancellation request, that if the flight is not on the same day, then you will have to wait. What? The weather by the sea?!
I bought tickets from this company and activated the "Non-refundable ticket refund" service. Then the plans changed and I decided to return the ticket and get my money, but at first I was ignored in the application for more than 2 weeks (in the application, I will attach a screenshot to the review), then they began to respond with templates, which is now a lot of requests, when the appeal will be processed is unknown (I will attach screenshots to the review). The flight should be tomorrow, I wrote to them in advance (more than three weeks before departure), but there is still no return!
NEVER BUY TICKETS ON THIS SERVICE!
never use the services of this company! I bought a ticket, the flight was first postponed then canceled, the money is not refunded, they do not respond to a dozen messages to the support service, just darkness is a company without guarantees, you can fly away, you can not fly away, but if you paid, then forget about the money, only through chargeback there is a ghostly possibility to return the money
P.S. update to your answer - I wrote support for you in July, it's November, NOVEMBER, no response, no greetings, 5 months you can't answer ??? you'd better not answer here, but to requests on the site that are relevant!
We took tickets to kupibilet. A mistake was made in the surname - one letter was omitted. Kupibilet stated the cost of the correction at 3,452 rubles . At the same time, the airline changed the data for 1000 rubles
They sell tickets for more than it is written on the website, while you can only find out about a higher price than in fact "after the fact" when money has already been debited for the ticket.
Not so long ago I discovered Cupibilet. I immediately installed their application in my phone and now I can't imagine myself without it)). I get great pleasure when booking tickets. It takes little time and you always get the desired result. Technical support managers are always on hand in the chat. They help to solve problems if they arise.. Isn't it great!!! Yes, and bonuses are awarded for trips)
I didn't like the company kupibilet. When it comes to solving problems, they throw everything at you. Call, write, and sort out your problems yourself.
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Show business's response
Андрей М.
Level 6 Local Expert
June 15, 2023
We bought tickets in the direction Yerevan -Athens, the fare is non-refundable but with an exchange option for an additional fee.
I searched through the aggregator and their offer came out. The price and conditions were arranged, paid on the Kupibilet website.
The trip had to be canceled for unforeseen reasons. They wrote in support of the agent about the need to exchange tickets.
They answered me pretty quickly that they could not change tickets, there was no technical possibility, contact the airline directly. Link.
Of course on the avk website. tickets purchased at the agency cannot be changed online.
It turns out that the ticket fees are taken by the Coupon. And if you need to make changes, then this agency will not be able to help you in any way. The airline offered me to contact the place where I bought tickets. Or pay with a foreign card.
But Kupibilet cannot help me in this matter. Although I must. Therefore, I do not recommend them!
Force majeure can occur for everyone. But whether you get your money back or not depends on where you purchased the ticket.
I STRONGLY DO NOT RECOMMEND this service!!! Never mess with resellers. I've already regretted turning to them a hundred times. A month has passed since the cancellation of tickets. The money has not been returned, but the commission will also be deducted. All requests are answered: wait, a large load, we apologize for the inconvenience (this sounds especially funny, but rather like a mockery).
We bought tickets through a coupon. There was a flight cancellation, we contacted the ticket office by mail, on August 2, with a request to exchange tickets, on August 30 the issue has not been resolved, we receive unsubscriptions from the robot, wait in line. The customer support chat in the app is also not responding.
We are in another country, other flights are planned, it is important for us to know the new departure date, book hotels, and plan a trip.
We bought a ticket through Tinkoff, he redirected the ticket to his partner. We left a claim to Tinkoff for recommending unfair services.
We are waiting for a response from Kupibilet and Tinkoff.
I will add echoes based on the results of solving the issue. So far, we are extremely disappointed and dissatisfied !!!
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С
строганов в.
Level 6 Local Expert
April 14
when paying for a ticket, they offer to divide the payment into 2 parts without changing the price. You make the first payment (a pretty decent one), then they put up the full cost of the ticket for payment. It looks like a scam or an incomprehensible imposed service.
Sharply negative. We bought air tickets with a friend through the Kupibilet service. A friend was taken to the hospital, taken away by ambulance, underwent surgery, in a strange city. Accordingly, the return flight had to be postponed. We wanted to hand over the tickets with a refund on a certificate from the hospital. For 3 months now, we have not been able to achieve this. I received a reply from the Coupon: we are glad that you have written to us and will definitely reply to you. That's it!
Why buy in a coupon if you can on official websites? If you take from them, then in the case of an exchange, it will be more expensive to exchange from the officials... I use the service only for information and comparison
I paid for the ticket at a rate that implied a change in departure dates. Normally, through the website, I addressed the issue of rescheduling the date. Because of their silence (ignoring my request), I lost my ticket (45 thousand). You will not be able to sue them - the office is registered in the Netherlands, probably specifically to avoid answering according to the law. They don't have phones - you can't call them.
Website of the Jewish Emirates.
There are no phones, just a chat, not a support service, but a chat to chat.
When exchanging tickets, they pull up to an increase in fares, the reissue fee is the largest 2199r
They took a lot of money for tickets, but they did not issue a ticket, they waited for a refund of three days. There is no other money for the ticket. Why should my family be held hostage to the incorrect operation of the service?!
Terrible service. The airline canceled the flight, the ticket was charged 1,500 for a forced refund. Moreover, they answered only 3 weeks later. It is better to purchase tickets through the airlines themselves, because in which case the airline returns all the money. Be smarter and don't make mistakes like us. Take care of your nerves and money without resorting to the services of this company.
A disgusting company that deceives people. Do not get involved in any way! We bought an additional one.the option to refund the ticket, worth about 30 thousand, as a result, out of 200 tr. they offered to return 15 and 120 thousand bonuses, which can be used no more than 2000 at a time!!! thimbles...
I bought a ticket Antalya-Moscow, 35,000 was written off quickly. After 30 minutes, a letter: for technical reasons, there can be no ticket, they say!!! And here's the most interesting thing, they send a receipt for a refund of 30,000rubles!!! And they will return them within 2 weeks!! It is impossible to contact them. Tech support is not responding. It's just *** and ***!! Don't ever get involved!!
My problem WAS ANSWERED in the mail 5 MONTHS LATER. The problem was the refund for the flight canceled by the airline, and after such a time, of course, they did not return anything and scored. Now is the time that flights are canceled very often, and if you buy a ticket through this service and your flight is canceled, then you will not get any help in the airport.
0/10
In May, I bought return Air tickets. Now it took one to change to an earlier flight, I wrote a request for a day of silence. The office is probably far away, in the Netherlands. In general, deception and fraud with a refund and exchange. It is better to buy tickets from the airlines themselves. Two weeks later, the answer came. Sorry for the long processing of your letter. We'll get back to him soon. Do not buy tickets here, you will never be able to return them or exchange them with such a partner.
A very cool app, my friends advised. I tried it myself - I was not disappointed, the flights were without delays, the payment was without problems. I will use it!!!
A disgusting company, I bought a ticket with the possibility of a refund, as a result, I have been trying to refund the funds for two weeks (the ticket costs 44k) every three days they ask me to confirm the cancellation of the ticket, I confirm it every time, and every time they write to the mail about the cancellation confirmation, only each time the refund amount is less and less, in general, I feel that 3k of my ticket will be refunded to me, I do not advise anyone to buy tickets from this company.
I've never written reviews before. I want to praise and recommend the kupibilet service. It is important to me that the support service is in touch with you around the clock. It is not uncommon for transfers to take place at night. I contacted tech support several times in a chat during airport connections. And every time, the technical support managers responded and helped in my situation. Thank you.
I bought tickets 2.5 months ago from this company. Return flights were cancelled due to the closure of airports. I immediately wrote about it to support: I have been waiting for a response for more than 1.5 months from support. Along the way, I received only answers of the level: "Wait for more"
As a result, they just wrote that they cannot exchange tickets, only a refund minus the service fee, for which they can no longer buy a ticket.
The impression of communicating with the company is terrible.
I bought a ticket a month and a half ago, and immediately issued a waiver. The flight on the ticket is in 5 days, but they do not refund my money in any way! I wrote several times both to the support service and to the chat, and every time there are only promises! If you bought a ticket through them and changed your mind, you can probably say goodbye to your money!
BE CAREFUL NOT TO BUY TICKETS!!! KUPIBILET are intermediaries who do not bear any responsibility even for their mistakes and incorrect work. They did not return the money to us for their mistakes!
If you want to change or hand over your ticket, nothing will come of it!!! There is NO phone to contact them, the question will be answered by mail that the money will not be returned and there is no more answer, no greetings! So I do not advise you to buy any tickets from them, you will not get anything from them!
The aggregator responds slowly to requests, grief occurred before the flight, about a month they feed breakfast money, they do not return little information, it is not even known when the money will be returned. Although they are very necessary. The expected departure of information 0 should be soon. According to the representative of the airline, in such cases they return the money immediately
If you want to lose time, money, nerves, buy tickets through a coupon.
They sell flights from airlines that do not fly, they do not refund money, the support service does not respond to requests, there are no phones, there are no offices in Russia.
I don't advise anyone - before the coronavirus, they were client-oriented, now they just cheat and profit. Take tickets only from airlines directly.
Nikoda, under no circumstances purchase tickets through them!!!!!!we bought tickets 2 weeks ago from Moscow to Sochi -and decided to stay longer and for 10 days earlier, tried to return-cancel -in response, silence, ignore -just shock, nothing is clear, only those support in which they do not read anything!This is terrible! Shame on you!and the boorish attitude towards people !!!!!!