Nikoda, under no circumstances purchase tickets through them!!!!!!we bought tickets 2 weeks ago from Moscow to Sochi -and decided to stay longer and for 10 days earlier, tried to return-cancel -in response, silence, ignore -just shock, nothing is clear, only those support in which they do not read anything!This is terrible! Shame on you!and the boorish attitude towards people !!!!!!
I have used this resource many times. I bought a ticket for a certain flight for the last time and upon arrival at the departure airport it turned out that my flight was canceled! I went to the carrier's office, they explained to me that I should contact the support service of the website where I purchased the ticket. They didn't even send me a ticket by e-mail, fortunately they were smart enough to make screenshots when ordering. I tried to contact the site's service, in vain! You see, their lines are overloaded, write. In short, a full hat and no responsibility. I will seek and refund money for the canceled flight, or maybe this flight did not exist.
10/29/22 bought round-trip tickets on this website. The amount in the receipt is 18108 rubles, but in fact they wrote off another extra payment of 4195 rubles. WITHOUT any confirmation codes. We contacted Aeroflot, they confirmed the booking of tickets, in which no additional services were indicated and the amount for tickets was 18108 rubles. Where 4195p went is unclear. It is impossible to get through. The mail is silent. ***! Don't mess with them!
Of all the existing sites for the sale of air tickets, this is the most miserable! Are there any problems? - specialists will respond to you within two weeks! Do I need to change my passport details? Wait another week, then we will create an appeal to the airline and wait another 2 weeks. And if there is suddenly a war, they will respond in 2 months!! I WILL NEVER BUY ANYTHING MORE HERE!!!
I do not recommend using this service! There was a need to return the ticket and just no reply or greetings. It's useless to write to the chat, their phone doesn't work at all! I returned it directly on the airline's website and lost 4 thousand, 2 of which, as I understood, ate this bill for nothing! It just sucks!
I bought an air ticket from Samara to Moscow. When registering, the program offered to make the ticket refundable for an additional fee. I paid extra. The trip did not work out, I wrote in the chat about the refund. The operator replied that the money would not be refunded, but points would be awarded, which could be spent during the year on buying an air ticket. Such a need was formed after a week. I'm writing to the chat. Answer: you have not confirmed your consent to the accrual of points in an e-mail! Although there is my confirmation in the chat about the relevance of the refund with points.
Scammers!! In no case do not buy through them! You can't buy tickets through them, but they charge 8000 commission for air and do not return. I am writing an appeal to the court
There was a cancellation of the flight, the refund was with a deduction of the amount. Please explain on what basis? The refund was forced! When they take tests, they return the amount in full for not completing the tests, and they also apologize! They do not even hold back for the consumables spent. Flight Moscow - Makhachkala, number -8217908683 . Please pay attention to the site's not working in good faith! There was a correspondence all day to make a decision, the money has not yet arrived
I recommend a travel coupon. I read their telegram channel and get inspired. They often publish when airlines have discounts and talk about different countries. You can buy a ticket quickly if the data is already saved in the notebook in your personal account. The technical support is competent, thank you!
they tore off an additional 4 thousand "for services" of unknown kind, it is impossible to ask a question, the chat is dead, I have not met anything like that.
Kupibilet has good support. The latest news on the current situation with flights is in the cart and in the chat of the application itself. When you choose a ticket, you can immediately see which airline. If you don't trust any one, you can always look at other options. They respond very promptly and to the point in the chat. I haven't made any refunds, I can't say anything here, but according to my feelings and experience, everything is quite honest.
The only difference between this office and scammers is that you can still buy a ticket here. But in case of a refund, for any reason, you will be taken off the flight and the money will not be refunded. I strongly recommend avoiding these people. And the refund was made a few days before departure, and the ticket price was high - but they didn't care.
In any case, do not contact this office!!!! There's no way to call! It's useless to write! If you had to return the ticket, do not wait for a refund! I have been waiting for 2 months, the money has not been returned!!! I write, they say they have a queue and we have to wait! I've been waiting for 2 months!!! The truth cannot be finished off! Don't take any chances!
money was withdrawn twice for the same services. it is impossible to contact, there are no contacts and no hotline. the money is lost. I won't come here again
Terrible company! If there is an opportunity, do not contact her in any case! They don't even have a phone on the site, the chat is not responding, I can't issue a ticket refund for more than two weeks, and the flight is already tomorrow... the truth and understanding of the situation cannot be achieved, there are only bots everywhere!
***, do not contact, you will not wait for a refund, there are no feedback contacts.
All correspondence is via email, they respond to the request for months, the response is like we are working on your problem.
Two months have passed since the refund for the ticket was zero, although the airline confirmed the refund, but you can only collect money from the service that sold the tickets. The bill does not respond and does not return the money.
They provided incorrect information about the departure with a difference of 4 hours. There is no response in the chat, there are no numbers. In general, a leaky desk with complete indifference to customers. I regretted very much that I bought a ticket from them. I do not recommend it
I bought a ticket from Tashkent to Goa with transfers today. I was imperceptibly stripped of 8 thousand rubles for some services that I did not order. I wrote to tech support. But judging by the reviews, the company will refuse to return this money to me. I will never take tickets here again
I used this application for a long period of time and everything pleased me. Thought: well, beauty, I issued and bought any ticket in 5 minutes. Yes, there are additional services, but I often paid for them myself, as I realized a couple of times after getting stuck at the airport that it was better to pay extra money and fly in comfort.
But there is always one big BUT... I never thought that KUPIBILET doesn't even have operators, and the chat with support takes too long to respond. Plus, I've never thought about how bad it is that the organization is registered abroad and you can submit your claims there. And now in order:
1 - I bought tickets for the whole family to St. Petersburg from the most disgusting RusLine company (There was no choice, the only plane without a transfer) through the KupiBilet application for 25,000 rubles.
2 - the RusLine airline cancels the flight a week before departure and then the most interesting thing begins.
3 - we apply for a refund and, of course, we are kindly informed that they will withhold a commission of about 4,000 rubles. allegedly for the services provided by KupiBilet (by the way, this is in the conditions when buying tickets where you tick the box).
And what do you think is your biggest problem? No...
after a few weeks, KupiBilet asks you to confirm the refund for some reason.
Are you normal? Did I file an application and the flight was canceled? For what purpose should I confirm it in weeks?
But that's not all. Now they will send a request to RusLine Airlines for a refund, which will be considered within 30 days.
CARL, how is that? What is 30 days or more? Do you understand that this is a year, two and three?
In fact, you buy a ticket comfortably, but you get a lot of money if you need a refund.
Bottom line: forget about the app and buy tickets a little more expensive, but directly from the airline.
I bought 2 tickets St. Petersburg - Kaliningrad and Kaliningrad - Moscow, non-refundable, after the purchase the tickets came - but for SEPTEMBER. and you can't refund the money, only "on the day of ticket registration. a brilliant scam
There is NO technical support at all. I tried to register a cat - tech support has been silent for more than a week. Then I canceled the tickets, it says that the response to the cancellation comes within a day, but several days have already passed.
Terrible service. Not even a service, but some kind of garbage. I highly recommend it!
I do not advise you to get involved with these scammers. I have not been able to exchange a ticket for 2 weeks since sending the application. Horror, not service!!! A useless bot responds in a template in the support service. Creating applications does not help. Please solve my problem.
15.09. I bought tickets. On 21.09, we received a message about a change in the departure time. I immediately sent a cancellation of tickets, because the time is not right for me.
02.10 I receive a boarding pass for flight 03.10. The one that does not fit.
The company does not have phones, only a chat, which is not answered.
Tickets have been purchased with a refund. The trip was canceled. The money is not refunded. I have been receiving a response about heavy workload for almost two months now. I have sent a claim, but I have not received a response yet either. I'll have to sue
I used the service periodically, everything was OK. But now there has been some kind of glitch.
Due to the change of the flight, a ticket reissue is required.
I made an application for re-registration on 02.06, now it's 22.06, silence.
The support chat responded 12 hours later (in-app chat), stating that we will definitely respond to you 24-48 hours before departure!
In other words, "I'm waiting for a friend next, we'll re-register, or maybe not."
Amazing people.
Order 7277446411
Update: after the review was published, the tickets helped, but it was worth the nerves
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Show business's response
Алексей
Level 6 Local Expert
October 20, 2022
If suddenly there is a problem with the flight or the connection, nothing will ever be changed or rescheduled for you! Your money was crying.
The support, cynically calling itself the "care service", allows itself to ignore applications for months and only send template unsubscriptions in the spirit of "Unfortunately, the number of requests has increased 12 times ..."! Only after the plane has already left, you will finally be answered that it is impossible to return the money to the plane that has already left!
My trip was disrupted. I was thrown for 20 thousand, now I don't know how to get it back. Judging by social networks (VK group, for example) There are a lot of deceived people like me!
P.S. The attachment is an unsubscribe that was sent by the "care service" after the plane that I couldn't get on because of their fault flew away. They had a whole MONTH to solve the problem of connecting flights. What have they been doing for a whole month? Ignored and sometimes sent template unsubscriptions!
Probably the only way to get the money back now is through the courts.
Good afternoon! I made a mistake when booking a ticket, I understand that any joint costs money. But! There is no support phone, no operational communication with managers!
To get an answer, I had to write on VKONTAKTE - how is it in general? What kind of status can we talk about here?
I have been trying to make changes to the ticket for the third day, to no avail.
For myself, I decided not to use this service anymore, I fly often, I will choose those with whom I can easily get in touch if anything happens.
In my Instagram, I will also tell a large audience about my feelings and emotions about the kupibilet service. maybe they'll react there.
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Show business's response
A
Anonymous review
June 16, 2021
If I could put 0 stars, I would do it. Or even better, I would put MINUS 1000 stars.
I've been buying tickets in the app and on their website for many years. But now something is wrong with something. Imposed services, online registration, for which I cannot refund the money. It's good that I opened the ticket and saw that I was brazenly and unscrupulously deceived, and if I hadn't come in?
The site says "24/7 support", I beg you, the operator did not bother to answer any message to me, in general, that is, not a word. Completely ignored.
Is this a service? Is it 24/7 support?
There is no phone to call, not at all.
I don't recommend buying on this service to anyone, ever.
Take care of your nerves, guys.
I want to share my opinion about this company , I bought a ticket on the website for 12,500 rubles , mistakenly indicated the wrong departure date, contacted technical support , and received a refusal in response , they tricked me from one company to another , there is complete zero responsibility in this company. Loss of money
The second case, due to the fault of the airline company, the flight was postponed. The company reimbursed the refund for up to 5 months. Be vigilant!!!!!
Book tickets on the official website!
02/23/2022
They wrote off an extra 9,000rubles, although my tickets cost 6900 each, no one can answer for what they wrote off! The airline company tells them it is paid exactly. Additionally, what was the issue written off for?
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Show business's response
-
Level 5 Local Expert
May 12, 2023
When buying a ticket, payment did not take place - although 5 minutes before everything with the card was OK. I had to refresh the page, fill in all the data again - iiiii....naturally, services that I don't need have been added! Apparently specially made - for a commission of 300 rubles, and priority service for a thousand.
The service can be canceled and the cost can be refunded on the day of ticket purchase - but there is also a big but - they do not respond to the cancellation request!!!
A dubious office!!!This is the first time I have come across such a non-responsible relationship with a client. There are no phone contacts and the support service is not responding.If there are problems, they will not help you ..... money to throw away!!!I WILL NOT buy tickets ON THIS KUPIBILET WEBSITE ANYMORE!!!
Be careful: even if the flight is cancelled, you will not receive a refund of the full ticket price. Moreover, the airlines refund 100% of the cost, but the coupon withholds its commission, which is very unpleasant. Our flight was canceled, and so we had to change plans, buy new tickets, and then it turned out that we would also pay for it.
You can find a bunch of flight options, from elite to budget. We do not like to save on tickets, we do not fly all vehicles, but only a select few. We also buy online check-in so as not to be stuck in queues at the airport during the pandemic. The service is decent, we are satisfied.
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Валерий Орлов
Level 14 Local Expert
March 28
The service is excellent quickly, efficiently and reliably, buy tickets
For me, the company is forever in the bath, do not use it anymore and I dissuade all my friends. Anyone who has encountered problems with a forced return due to a delay / cancellation of the flight (service fees from the merchant), I recommend challenging the operation at the bank - in most cases, banks meet halfway, and this office bears the costs.
1. They do not inform about changes in flights. For example, the airline has changed the departure time, there is no information from the service, the old dates are still reflected in the personal account.
2. The airline refunded the money for the ticket purchased at the ticket office, but when returning it to me, the ticket office charges a commission and a service fee of 500 rubles for a service that it did not provide (the refund was made by me independently on the airline's website, the ticket office did not even notify about the cancellation of the flight). Contacting the kupibilet support service did not lead to anything - standard unsubscriptions and quotes from the offer were thrown at me. As a result, he returned the money through Tinkoff Bank's chargeback, for which they once again received respect. I hope Tinkoff Bank will remove this office from the list of its partners in Tinkoff Travel.
I do not recommend the service, the level of customer orientation is below the baseboard, such a place does not belong on the market.
Shhh , we were making a refund .The money was not returned , they said they would return the points .And there are zero points in your personal account.
In general, there are no words , never mess with such aggregators
A huge service fee, and this is not indicated anywhere when buying a ticket, for tickets worth 63542 rubles. they took a commission of 7962, this is more than 10%, very ugly
I had the temerity to buy one ticket to Kupibilet.ru .
(Fortunately, only one, the rest of the tickets for the same flight were purchased from another seller).
This flight was cancelled. I have applied for a forced refund.
For more than a month, I tried to get my money back to no avail: I contacted support three times and received formal unsubscriptions. Only after contacting the aggregator company, through which I got to Kupibilet.ru , the money was still returned (for this + 1 point), but minus various service fees - and according to the law of the Russian Federation, money for an unproven service must be returned in full.
(By the way, another seller refunded all the money for tickets for the same flight on the third day after the request and in full.)
Since the company has a foreign registration, it is difficult to ask them according to the laws of the Russian Federation (
Summary: I personally do not intend to deal with Kupibilet.ru and I don't advise anyone.
We bought tickets with the possibility of cancellation by paying for this service. Upon cancellation, she refused to withdraw money, referring to the rules of the airline
Quite a decent service! You find the right tickets quickly, without a headache. Moreover, at very pleasant rates. I can safely recommend it to those who are used to counting money...
I was tempted by the ticket price lower than on the airline's website. But the flight was canceled. The airline would refund the full price of the ticket, and the coupon keeps almost 50 percent!!! Although the return was forced. Piggishness on their part
I bought a plane ticket on the kupibilet website. I covered a 200km path. in order to find out already at the airport that my flight has been canceled. The flight cancellation notification came to my email 3 hours after the scheduled departure time. The carrier company replied that the money can be returned only where the ticket was purchased. The contact numbers of kupibilet do not work, according to the link of the site "where they allegedly solve the question" there is no answer for the second day, there is a suspicion that they may throw. I had to urgently buy another ticket because kupibilet does not solve anything, but acts as an intermediary, who immediately hides in the bushes at the first problem, from where there is no answer or greetings.
Bottom line: if they don't throw me, I'm going to minus 6,000 rubles, time spent and nerves.
If they throw me, I leave minus 17,000 rubles, time spent, nerves, court.
Dear kupibilet, you have settled in well, keep it up! You have lost the client forever. All the best!
They have not responded to my request for a refund for more than 2 weeks.
It is also impossible to contact their support service, I wrote a request in the chat for more than a month! back, but they just ignored him.