We stayed at this hotel for 10 days. The food is disgusting, almost all semi-finished products. There was trout once, squid once, when there was chicken, if you come late, then only bones remain. Mashed potatoes are powdered, if the potatoes are stewed in a pot with meat, then later you come with one potato. It is impossible to always come earlier, there is a queue for food. The hotel is on 3 .
The rooms are poorly cleaned, the dining room is dark and dirty. There is dampness and mold on the ceiling in the toilet. The hotel is not worth the money. One good thing was that the sea was nearby
We had a rest with my husband in the period from 07/31.21-08/7.21.
Of the advantages: a free room, excellent food, friendly staff, clean beach and an incredible, warm sea.
Of the cons: sooo loud music in the evenings, on our balcony (in the old building) The wasp was building a hive in a hole in the wall, to our requests to get rid of her and her minions (ants), we were promised.... and that was it.
And yes, the reviews about the SPA salon of this hotel are true - I do not recommend it. Tired of the flight, the touts fell for the bait and came for a trial massage: I was groped by a massage therapist, my husband was "fucked up" by a Thai woman, then they also imposed their services and sniffed resentfully when they received a refusal.
Most likely, the hotel has a bad manager. At the place of eating, there is dirt everywhere, dishes and furniture (tables and chairs).On the beach, 90% of the sunbeds are dead, old or broken. Constant strain with a place to lie down on because of thoughtful vacationers who begin to occupy sun beds from about 06:30 in the morning, and may not come later.The sea is a class, plus a fairly large territory of the hotel with greenery.
What kind of squid, shrimp or trout are they writing about? Did not have. Don't be fooled. We also visited this hotel in July. We just arrived. This is probably written by their own people
The hotel is just tin!!!There are no 5 stars!!!Dirt is everywhere, from the rooms to the dining room.Dishes, spoons, plates and cups are most likely just rinsed.So that you understand, there is nothing to eat!!We arrived yesterday, today we went to breakfast... and there are only vegetables and insanely salty cheese, an omelet is tomatoes and a little bit of eggs.The Internet is paid, only one room key is given, but for 5 € they can give an additional one.A room for 4 people, that is, three beds and a cot, whose leg rotted and I fell down at night.The entrance to the sea is Pebbles, there is no sand ... Although sand is declared.I'm going to come here again, definitely not.I will recommend a hotel-definitely not!!!
The food is primitive, queues for everything, lack of dishes, drinks in thin/cheap plastic cups, dirt in the dining room (it's hard to call a restaurant). We had a room with a side view of the sea, near the road and the neighboring hotel, where the disco is until 23.30, so it was impossible to go to rest before that time. There were not enough sunbeds on the beach for everyone, they had to borrow at 7 am every day. There is practically no aniamation. I do not recommend the hotel!
Just @@!
Not 5☆☆☆☆(((
I do not recommend this hotel
Dirt, stuffiness everywhere (air conditioners do not work) , no animation ((
The halls ( reception ) are dirty
So... We rested for 10 days. The hotel is far from 5 stars (a maximum of 4 stars is a stretch), associated with the concept of ultra, I laughed.
Positive:
1. The location is very good, everything is nearby: shopping malls, a bazaar, ATMs, a club and a mini amusement park.
2. The first line: the beach is amazing, the sand. The entrance to the sea is smooth.
3. The large territory of the hotel. You can see that they are watching: flowers, trees, shrubs. Very beautiful.
4. Tortillas. They are very tasty. The cook is cool, joking, always friendly. I'm giving him a star.
The disadvantages began immediately upon arrival.
1. No one is waiting for you at this hotel. We arrived at the hotel at 1-30 am on 11.08 (the tour was from 10.08). Upon arrival, we were asked to feed us. Yeah, they took me to the night soup ((No coffee, no tea (all vending machines are turned off). There is a pot of Turkish soup. The staff waved their hand at the cauldron and evaporated (( Okay, we drank hot, went to bed.
2. Get ready right away that the Internet is paid for 10 days - $ 18 per device, I can't say about the quality, since we ran after the staff for three days to connect, but all some excuses (then it doesn't work, then there is no speed, then there is no manager, then after 18 hours they don't connect) as a result, we bought a local SIM card for 1300 rubles with 20 GB. I was distributing Wi-Fi to my family from my phone.
3. Restaurant-dining room. There is a lot of food, you will not stay hungry, but it is specific. There are spices in each dish (I personally am not a fan). From the leftovers of lunch, they made snacks and salads for dinner. The fruits were: apples, pears, plums, watermelon, orange and once a banana. But the service is terrible!
Waiters tear out plates with half-eaten food right during the meal. I've never seen anything like this anywhere.
When cleaning the table, they wipe everything with one cloth, then immediately put the cutlery: a fork on a napkin, and a knife is thrown directly on the table.
4. Swimming pool area. There were not enough sun beds. I had to borrow at 7 a.m. The tables by the pool are dirty. The only thing that pleased me was the clean pool.
5. Bars. No unnecessary frills. Beer, gin, whiskey, vodka and wine.
6. Rooms. Clean. But they are removed somehow strangely, in parts. They don't look after the bar, I had to run around and get drinks to the bar myself.
7. Animation. It's terribly boring. What is called animation in this hotel is cooler on an ordinary holiday. You won't see any shows here.
8. Attitude. No, they were not rude to us, always with a smile, but ..... they pretend
that they do not understand us. for 5 days they found out from the staff about the a la carte restaurant, as a result they found it themselves by exclusion, they came at 19 o'clock, it turns out that they need to sign up there. As a result, we did not get there.
9. Check out. You will not hear hugs , goodbyes and wishes to return ((We left at 3-30 in the morning. It turns out that the hotel does not have lunch boxes.
Conclusion: do I want to come back? No. Don't set foot in this hotel anymore.
The territory is small. The rooms are terrible. The food is not varied. The staff is not polite, they click, roll their eyes. On the territory of the hotel, $150 was stolen from me. I'm giving two stars just because of the dude behind the bar near the beach. He's always smiling. And well, two ice cream dudes. Also smiling
We had a rest back in 2014, the hotels themselves smelled nice, I remember this smell like yesterday , the food was so-so, except for dessert, and watermelons were often, meat only on some days , the beach was clean , we had a view straight to the sea , the windows were some kind of round
Judging by the reviews, this hotel has deteriorated... It would be our first hotel in Turkey in 2005! Then it was called Serapsu Beach 5*. One of the first hotels in Alanya, since 1989! Then we really liked it - a huge beach, lots of greenery, strange plants, good service... In general, at that time I would have given him a solid 5... Then we were there 2 times in 2007... And after that, as I understand it, the owner changed... An extension appeared on the left in place of the courts, and the service changed for the worse... It's a pity...
In off-season, a good hotel for its price.It's terrible in the season, queues are everywhere, there are no free sunbeds on the beach at 7.30.
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Level 30 Local Expert
April 22, 2023
Excellent hotel, large and beautiful territory, close to the beach, the beach is clean, polite staff, delicious food for every taste and choice, clean pools, decent room, beautiful view from the window
The hotel is terrible! Very old and dirty. The windows are all stained, the floors are dirty, the air conditioners don't work, it's stuffy. It's even unpleasant to eat in the dining room, I want to leave as soon as possible. Who gave this hotel a 5*??? Still and ultra!!! I still don't understand why ultra! The slides are new and everything is nearby, this is the only plus. Yes, and the content! Atas! The countries of the former CIS, some gypsies and generally do not understand who! The beach is full of cigarette butts, the sun beds are old and dirty!
One advantage is that the sea is on the territory of the hotel
Watermelon and orange are made of fruits. Dessert is nonsense.
The wine in the bar is not of the best quality, the beer is only draught...vodka. And yes, there is also a showcase of empty bottles of the "huntsman master" type - for beauty.
Mud.
Discos and all the entertainment until 3 am. The sauna and hammam are paid.
The Internet Wi-Fi almost does not catch.
There are a lot of staff, it's not much use.
Not rest, but arrival. I do not advise you to waste your vacation.
The hotel is a very budget five. The only plus is the excellent location. The rooms are dirty, they don't clean, the carpets are all stained. There is no sound insulation. The reception does not respond to requests. They are smiling sweetly and that's it. The food is edible, but every day it is the same for lunch and dinner, there is no variety, almost always only chicken from meat. There is nothing to feed the children. There are no tablecloths in the restaurant, the appliances are placed directly on the dirty tables. The plates are often poorly washed, with leftovers, and the glasses in the bar are often dirty too. The beach is big, but it is not cleaned. There are very few umbrellas, probably 40 pieces, there is nowhere to hide from the sun, there are more sun loungers, but it is impossible to find a free one, they are probably occupied from 6 in the morning. The sea is gorgeous, the entrance is normal. The Internet is generally a sadness, 300 MB for the whole vacation and only at the reception.
I was at this hotel in July 22, the territory is well-groomed, a lot of greenery, But of the disadvantages, the beach is not equipped with sun beds and umbrellas, very few people want more than sun beds, you will not stay hungry, take ice cream every day as much as you want, there are no restrictions.
We were in August 2022. The horror hotel. I didn't like anything. The room is terrible, dirty. The food in the restaurant is so-so. Of course you won't stay hungry. But when we come to a 5-star hotel, we want to enjoy the food, the rooms and so on. This is an old hotel, which they tried to sort of bring to life, but they save on everything. Even the air conditioning in the corridors is barely working. You'll be sweating by the time you get to the restaurant. Such a "5" that we went out to dinner several times in the city. Room cleaning is a formality. Sometimes they didn't even take out the trash, and there were 4 of us in the room, and one small urn in the bathroom. Towels that should have been put on rags for a long time. And the same goes for beach towels. As always, there is food in the corridors, dishes that have not been cleaned for several days. Guys, this is not a 5-star hotel, but a maximum of 3. And there you can see for yourself because we are all different and expect different impressions from the rest.
The territory is super😃the sea is gorgeous. The food is good. I would like to go there again. Cleaning in the room for a C, but we were almost not in the room.
We stayed at this hotel from August 27 to September 6. The hotel is wonderful! Don't believe what they write. I read negative reviews and wonder who all these WRITERS are? Believe me, the hotel is always 100% full, and 30% of the vacationers are Turks themselves, and they will not go to a bad hotel - it cannot be bad by definition. The hotel and the territory are huge, there is no time to be bored, the beach, the entrance to the sea - without complaints. The best! There are no stones. Sand and pebbles, deck chairs and mattresses are always in abundance both by the sea and by the pools. There are several pools, for all tastes, slides work 2 times a day. The animation is unobtrusive, but if desired, you will not be bored. The food is excellent, varied, there is always fish, meat, chicken of several types, a couple of times in 11 days there was trout on the grill, crayfish. Drinks for every taste, excellent beer. There are 4-5 types of ice cream every day, but you have to stand in line. The rooms are different, I was vacationing with an elderly mother, explaining the situation at the reception in English, we were provided WITHOUT ANY ADDITIONAL CHARGES with a beautiful room on the ground floor (where the lobby is located), which eliminated the need to wait for an elevator and ensured proximity to the reception, the restaurant, and the pools. Lovely, very attentive staff. Near the hotel there is a huge Turkish market, an amusement park, carousels for every taste, a McDonald's, a nightclub with a chic disco, several hookah bars. The rest was just 5+. Thanks to the Pegasus travel agency!
Good afternoon. Let's start with the fact that the hotel is among the top ten most budget five. It is necessary to proceed from this. A room for 20 bucks was given with a view of the sea, a large triple for two.. The fact that the Turks are extorting dollars.... Well, they're Turks. To live on the ground floor when they paid 150 thousand.... Please. It's better to pay a thousand extra...The sea is nearby. As they write problems with sunbeds. But we get up early from the Urals, we have enough. Maybe there are no mattresses, but there are sun beds. There are no questions about nutrition at all. It's all good. There are no delicacies, But there is a sufficient choice of food, including meat and fruits. Last year we were in the budget four, we didn't give meat for 10 days even once. I definitely recommend the hotel for reasonable money. For a high price, of course, you can look for something else
The hotel is not bad. Upon arrival, they even paid to put me in a nice room. The room was clean, comfortable, and there was no place to visit clothes, not a single hanger. I decided to contact the reception, to which they replied that all the rooms were like this. My daughter had a nice closet and hangers. Things had to be hung on a chair. The food is not very good. The breakfasts are monotonous, there is a lot of spicy food. The lunches and dinners are good. If you come with small children, what should you feed them??? Boiled noodles, cabbage. I've had a very bad stomach ache after dinner for the last 4 days. I turned to the chefs so that they would not cook spicy food. I took an omelet the next day, it's impossible to eat. There is no normal coffee, everything is powdered. Mashed potato powder, and a lot of semi-finished products. The hotel is good because it has the first coastline, and a gorgeous landscaped area. I do not recommend it with children, because of such nutrition. We rested with our daughter, son-in-law, and granddaughter. My granddaughter also often had a stomach ache. The hotel does not deserve 5 stars. We had a rest in Kemer, the white lilium hotel, when it was 4.5, now it is 5 stars - the food there is excellent. The sea is close, 3-5 minutes on foot. The pool is nice, and there are slides. This hotel is expensive now, but great.
You can't find a worse place! We rest from 19.08 to 31.08. 2022 the cost of the tour from Moscow (1 adult + 2 children 8 and 1 year old) 180t.r
An individual transfer took 1.5 hours to get from the airport. We checked in for a long time, the rooms were not ready. Room 4514 is a tiny old building, but 3 beds were crammed in. The new building is no different from the old one, it is just as dilapidated. The corridors are dirty. The room itself was clean for one day, then the cleaning was just no words, they would take out the trash and make the bed, and the sink, toilet, bathroom were not even touched. The refrigerator in the room worked for 2 hours a day, I kept an antibiotic in it for the child, got sick, had to run to another room. At night, the phone rings by itself and not only in my room, I had to pull it out of the network.
The pools are open until 17 o'clock with a break for lunch, the children's pools are dirty, cleaned once in eternity, probably only when tourists complain. The children's room is like a freezer, +17, the children are wet from the heat, after playing there for 10 minutes, they will all lie down with fever and bronchitis. The room is open 2 times a day for an hour. Animation milking children no aram zam zam 2 times a week. It's not safe in the pools, there's no one on the tower, I haven't seen them in 2 weeks. You will come out of the large pool with someone's body hair. There is water near the pools, puddles, no one cleans them.
The food is a separate story, monotonous, what is not eaten at dinner, in the morning or at lunch will turn into stew or soup. Fruits are the only thing that is ok, plums, pears, apples, watermelon, grapes. The hotel is fully booked for dinner, packed, you can even wait for an empty table.
The sea is beautiful, clean, warm, but the entrance to it is stones, there is no sand as described by tour operators. For small children, entering the sea is just a disaster, immediately the depth. The sand is only on the beach itself. The sun beds are very far from the water, there are few of them, if you move them, an employee will come running and push them back. There are few sun beds both by the pool and at sea, it is necessary to occupy from "dawn" at 7.30.
The territory is good, it is washed and cleaned daily, why the pools are not washed is a mystery. I can't say anything about alcohol, I don't drink. Juices are yuppies, mashed potatoes are from bags, there's definitely a problem with food.
Wi-Fi is paid, does not work everywhere and is often disconnected.
The location of the hotel is good, there are many shops and pharmacies nearby, there is a bazaar near the mosque, an outlet, migros, etc. ATMs. The world is accepted for payment, but Sberbank forbade large purchases, only chocolates and chips could be paid for. Sberbank is also not accepted at ATMs. The Tinkoff world map works great.
Alanya 10 min by taxi, 250 liras, or 15 dollars.
This also leaves much to be desired in relation to the staff and vacationers. I fell alone with two children near the elevator where there was a wet floor and cut my head. I had to go to the hospital and get stitches. None of the staff took care of my children, no one was interested in my well-being for 2 weeks, no one offered help. I gave it to myself and the doctor from the hotel was a young girl, most likely a nurse, because she knows how to measure blood pressure and call a taxi to the hospital, but she really took care of me and examined the wound after I was sewn up in the hospital. And I left the children with tourists from the next room, the trip to the hospital took 6.5 hours.
In general, the hotel is just tryndets, I haven't gone to this one yet and I hope I won't get caught again. The rating of the hotel is 3, I hope it will fall below and tourists will not suffer passing by it.
Of the advantages that the beach is nearby, the rest. My husband and I have changed 4 rooms, because there are problems with the air conditioning. The room was cleaned every day, but the rooms are not very clean, worn. The food is not very good, it is cold and also every day. There was a fish once . There were not enough sun beds. There are very few umbrellas on the beach, you need to borrow from 6 am. The beach towels are dirty as if... 3 slides, 2 of them worked for 2 hours. 2 bars worked.
Burgers are not very good.
The restaurant they make, the same dishes as at lunch and dinner are served.... the sea was warm. We went after August 20, 2021.
For some, the hair dryer did not work and the toilet tank was leaking.
We had a family vacation from 29.08-07.09 in principle, the hotel is not even bad, a large territory, a beach at once, several playgrounds in one word, you can not even climb out of the territory, the animation is average but there are only 3 of them, so what will go, by the way, they are engaged with the kids in a mini club, but from the age of 4 if you leave alone and so A solid 4-star hotel! The food is common as in all hotels. Of course, there are small joints, but it doesn't matter if you count that you rest for 10 days with a flight for 30k per person. Fans of drinking there generally get a lot of buzz and up to 2 am. I'm not one of those myself, but the bartenders were watching all sorts of cocktails. The room is cleaned every day, fans of taking food out of the rooms are also welcome, To be honest, there is a lot of food, you will not stay hungry for sure. There are a lot of sun beds, but for some reason they are without mattresses, my wife was stressed, I didn't care. And the pools are slippery, be careful. The conclusion is that the norm hotel has something to compare with in Turkey for a dozen times already, there are picky people who are not that and everything is wrong, but then you definitely do not go to Turkey, here in 90% of hotels everything is the same. Somewhere a little better, and somewhere a little worse.
We are resting at the hotel now. The food is very tasty. The waiters are on the level, they try. The pools are excellent and the grounds are beautiful and well maintained. But there are also disadvantages. These are some bartenders in bars who are not qualified enough. Room cleaning is also indeterminate, the linen does not change. Today is the 8th day, and the linen and towels were changed only 1 time!!! And then only after contacting the reception. On the 2nd, there was no water in any refrigerator in the bars until the evening. The water from the washbasin has been leaking for several days and no one cares about it. Only after more than one treatment, a plumber came and fixed the leak. In general, the hotel staff has something to work on and improve their professional qualities.
The most terrible hotel. The hotel is not 5 stars at all.A squalid, battered old building, everything musty, dirty.The staff is smart, arrogant.There is no food, there is a lot of food, but useless! In the lobby, the restaurant is stuffy, there is no air conditioning.Dear tourists, do not plan your vacation here, I have been waiting for the day of departure for the last days of rest)
The place is not bad, but the staff lets you down. They can cook simple dishes tasteless. Cleaning is also as necessary. Music in a restaurant from the two thousandth. Wi-Fi is paid even in the lobby.
We had a rest from August 13 to August 27. Two standard rooms were booked in the new building for 2 adults and for 2 adults + a child of 7 years old.
At the reception, he slipped 50 euros, gave us instead of two standard, two spacious family rooms with sea views in a new building and settled in immediately, and we were already at the hotel at 9:30.
The hotel stinks of faded wet linen, apparently from the SPA floor, where beach towels are changed.
The room is cleaned once a day. They clean normally if you don't make a mess in the room. If you leave a dollar, then figures will be made on the beds, the minibar will be completely updated, including cokes and forfeits, shampoos and gels will be replenished.
The beach is sand with dust, going into the sea is pebbles of different sizes, so going into and out of the sea is a living hell, really everyone is struggling.
The sea is dirty, pieces of duct tape, foam balls and other debris are floating.
Beach towels are changed every two days, but in fact they can be changed daily. At the spa.
There are not enough elevators, we used the service one.
The food is monotonous, sometimes they give mutton, tuna. And mostly chicken in various forms, and some kind of bony fish. Fruits: watermelon, apples, peaches, plums. Sometimes grapes. They give you ice cream at a certain time.
At the restaurant next to the beach, you can make burgers for lunch.
Juices in bars and restaurants are made from powders.
Coffee machines are also powdered.
There are always no clean cups and glasses for coffee, tea and juices at the beach bar.
The dishes are washed disgustingly, constantly dirty, be careful!!!
I bought the Internet immediately for 2 weeks at the hotel for two accounts. You can buy one account and use it alternately on several phones.
I swam in the pools a couple of times, the max depth is 140cm. I can't say anything. Ordinary pools with bleach, pissed by children and adults, because there are not many toilets on the territory. There is a children's pool with children's slides.
There is animation for both children and adults. A C-minus both. The presenter speaks in English and Russian as if all the teeth were knocked out, you won't understand anything.
The level of this hotel is 3 stars
- :
The mattresses on the beds are terrible. Light carpet in the corridor and rooms needs to be replaced. In the department opposite, there is a very noisy daily disco from 22:00 to 01:00. (Noise level at night with a closed balcony = 60db).Check-in at the hotel turned out to be fast but not free, a cheap room was prepaid, they gave another $ 30 (they asked for 500!) for a room in a new building. It is better to ask for a room with a view of the inner territory, so as not to listen to the disco. If the hotel is full, it is better to take a sunbed on the beach until 7:00. There's a queue for dinner. I didn't bother much, you can come after 20h, the food didn't run out. The dishes in the dining room (restaurant) are poorly washed, the plates are greasy. Entering the sea is small pebbles / gray sand, after 5m the depth is sharply, after 10m there are large stones at the bottom. We had a rest together on 06-07.2022.
(Previously we were at the hotel of this chain-in Arancia, and other Konakli hotels).
The bottom line: it is difficult to definitely recommend this hotel. We would give this hotel a 4* because of the sea, the beach, the green area. (Otherwise it is 3.5-3.9. When booking, the hotel was on the list among the cheapest in terms of price).
In general, we were SATISFIED, it is possible and necessary to go to Turkey now.
We paid for the tour at the end of May 108tr (those 'almost for nothing') 9 nights for two. We flew with Turkish airlines Vnukovo-Antalya: the surcharge for air tickets is 20 rubles for two, luggage is 20 kg, hand luggage is 5 kg (we were fed, watered, in pm with wine) the crew understands Russian poorly, the entire dialogue with the flight attendants is mostly in English). Delays with departures were 50 minutes in both directions.
+ :
Green area, beach (open 6:00 – 23:00). The sun beds do not stand next to each other. The staff in the dining room works quickly, there is enough food. The rooms were cleaned daily, sometimes $ 1-2 was left. The drinking water in the room was updated daily (1but/person). Non-alcoholic bar in the refrigerator upon check-in. The hotel is popular among Turkish and Russian-speaking citizens, there are few Germans, Poles have been met, Ukrainian speech has not been heard. A calm, relaxing atmosphere, no conflicts were encountered. 800m away there is a Shopping Center, Outlet, market.
Have a nice, hassle-free vacation.
We stayed at this hotel from 30.06 to 07.9.23. The hotel does not correspond to the declared 5 stars at all! The room is old, the refrigerator did not work, the bed linen is leaky, the toilet is wobbly, the closet does not close, there are no light bulbs, as in the basement, they do not respond to complaints at all! At the reception, a friend with glasses was making fun of people,
It's time for me to leave a review about this hotel)
First of all, I want to mention the huge green area and a large swimming pool. Everything is clean, tidy and well maintained)
Close location to the sea
The rooms are cleaned every day
Of the cons: if you are settled on the first floor and you will be asked to move to the floor above, then prepare the money (about 4 thousand and there as agreed)
The dishes in the dining room I do not know how they were washed, but they were constantly greasy
The variety of food is so-so, the usual menu)
Overall, the hotel is not bad
I rate it at 3/5