Renault
303 reviews
December 18, 2024
It is very convenient, in terms of location (next to the MKAD) place.
The staff is very qualified (provides comprehensive information on problems).
During the maintenance, you watch the car in a special recreation area.
In general, the location and quality are on the level. It suits me.
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October 25, 2024
It's nice to service the car not in Uncle Vasya's garage, but in a clean, warm room. The staff is polite in communication, warranty for work, original spare parts. The price tag is high, of course, but sometimes it's worth it to overpay. It is a pity that in the current situation with spare parts it is becoming more and more difficult...
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October 24, 2024
We contacted the service about the falling clutch pedal. In words, everything is beautiful: in the morning we go to the lift, disassemble, call and say what is broken, put it back together. In fact, they didn't call either in the morning or at lunch. In the afternoon, we typed them ourselves to clarify, where they tell us that the car was not disassembled, nothing was found on the lift and SUGGESTED that the problem might be in the main cylinder. Attention, the quote "we need to change it, travel, if the problem does not go away, then we will sort it out." So why do we pay for diagnostics? What have you diagnosed? In short, they took the car and gave it to a normal service station. It also just knocks out their waiting time. The unit of measurement is 20 minutes. Do you want to rent a car? Wait 20 minutes and we will accept the documents. Have you accepted the documents? Wait 20 minutes and they will be ready. Do you want to pick up the car? Wait 20 minutes and we'll call you back. And of course, every 20 minutes of them, in fact, 40, and they did not call back a single lunch time. I highly recommend it
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1
December 12, 2024
The center for EXPENSIVE oil changes and insurance claims. and at the same time, you arrive, give the car back, an hour later they call you back and tell you that repairs are needed, and multiply the original price tag by three. This is stable, but otherwise it has become somewhat better than it was. The staff is moderately polite and adamant; communication with the client is only by voice over the phone, no messengers and e-mails. Spare parts will only be consumables, i.e. filters, stabilizer bars and probably discs, pads with drums, probably already a lottery. This review should be considered extremely positive, in general, we pay to have the work done for us. If your car case is more complicated than changing the oil and pads (for example, engine diagnostics), I suggest you try to look for a specialist in other places.
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1
July 29, 2024
I was at the service with an oil change and suspension diagnostics. The manager looks too arrogant. They forced to wash the car almost clean, after road dust, while the quality of the car wash does not match the price. The act was printed so black, as if the printer was pouring paint instead of printing. The mileage was indicated in the act from the time of the visit by the previous owner. And instead of printing out a new act with the correct mileage, the manager simply wrote the necessary numbers with a pen on top of the incorrect numbers - as the twos do at school. And this is an official service... It doesn't even reach the garages... At the same time, the engine protection was not fixed, I learned from the noise on the highway, I had to climb under the car and put on the clamps so as not to lose protection.
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2
August 29, 2024
They left the car there to pull out a small dent on the trunk lid, at the same time to make an anti-corrosion. After 3 weeks, they called us, said that the car was ready and could be picked up, and we went there. We examined the work, everything seemed to be normal, the car was still wet and there was not much damage to be seen, everyone signed and left. Upon arrival home, when the car was dry, they noticed that the taillight was cracked. The cracks were on top of the headlights, as if there was some kind of screwdriver lying there and it was pinned down when closing the trunk. They immediately began to call Kamenogorsk and explain the situation, they replied that they would call us back in the near future, apparently they looked at the cameras on whose side the jamb was. After 2 hours, the master called us back and said that they had not noticed anything like that on the cameras, and asked us to resolve this issue through a hard hat. I agreed, said that tomorrow we would go to the Casco and then to them, and specified how long the replacement would take, he replied that they would change it on the same day. The next morning, we went to resolve the issue with the Casco and immediately went to them. On the way, we noticed that the driver's window lifter was not working! Upon arrival at Kamenogorsk, the master says that there are no headlights yet, he says he ordered it to arrive at 5 o'clock, and while they are driving, they will look at the window lifter. We didn't want to stay there until 5 o'clock, so we decided to pick up the car the next day, and took public transport home. The next day, the master called and said that they had made the window lifter, and that the jamb was on their side, because when they were doing anti-corrosion, they forgot to plug something back in there. Then he says that the headlight has arrived, but it is beaten and will be re-ordered. The next day came and we finally took the car. As a result, we did not even hear any apologies, but only our time spent, and gasoline !
P.S the surname of the master is a goat
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1
December 3, 2024
Nice, neat, polite staff, customer orientation is felt. There are no complaints about the quality of the work performed. I have been spending the last 5 years in this center at least once a year and I'm not going to change it!
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December 13, 2024
Recently, all services have deteriorated🤪they use low-quality spare parts, impose unnecessary services and do not want to fix the detected jambs, I lose confidence😢it turns out that after repairs in the company salon, after a complete suspension diagnosis, I have to go and listen: does my car knock or crack after repair? Sorry, gentlemen, I left a lot of money with you and still have to go and be afraid, because if anything happens, the salon is not responsible, be careful!!!
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October 24, 2024
A complete lack of professionalism. Incompetent employees at the reception. Incompetent craftsmen.
They could not identify an elementary problem. It feels like they haven't tried. We took money for washing and lifting on the lift and that's it.
They promise to call back and do not call back. I took the car away from complete inactivity.
Never contact them. These are amateurs.
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1
July 22, 2024
The dealer represents a variety of brands. For those who are looking for something good and inexpensive. You can drive a test car in order to decide which car you need. You can also sign up for body repairs. This fact will also be important for those who want to paint a car with high quality
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1
1
January 11
A large selection of cars, new and used, friendly staff, various purchase options! And the main thing is that no one is trying to give you a car with problems!!!
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October 4, 2023
The place is beautiful, stylish.
There is a lounge area on the second floor, with a good selection of snacks and drinks.
If by appointment - you will pass everything quickly and without problems! The guys are friendly, but ... the attitude towards female drivers is a little biased. Everyone should understand their field)) And the girls don't have to understand- knocking there or rattling, that's why they come to you for service.
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1
September 25, 2024
I installed a rear-view camera on the service. The camera is awl-shaped, the image is oblique, crooked. When asked why, they spread their hands, we only have such. The camera served for 1.5 years and died. I decided to change it myself. The insulation of the contact connections was amazing. I was shocked. Duct tape!!!! It is wound with the left foot.
I will not contact such a service anymore.
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2
October 17, 2024
I did the antikor Renault Capture. Everything is well done, the staff is responsive! Thank you for the good reception. Minus: coffee is paid for customers)
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1
December 6, 2023
We drive our "baby" to the service only here!
Excellent level of service. Manager Dmitry is not just polite and sympathetic, but a real pro in his field: he always knows what to offer, what to remind and what we can forget)
At the same time, he will always advise what is needed and how best.
Always only pleasant impressions.
Well, the lounge area is amazing!
You always go to the service, as if for a chill 👍
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1
November 17, 2024
In general, it's not bad, our cramps will be repaired,there are no spare parts available,the staff is sharpened for sale,when our cramp breaks, look for spare parts yourself, like the officials😂
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October 24, 2024
In addition, the collapse was not done, the reason was explained that it was necessary to change the rear beam, reinstall the front subframe! But today is 24.10.2024. I went to another organization and they absolutely did a collapse- convergence! The car is 2023 g/V. The question is, did you want to cheat, what is the replacement of the beam in the new car? I really hope that the competent authorities will read this comment!!! This is terrible! Taking into account the issuance of documents, the collapse - convergence was done for three hours! Those who have a lot of extra time are welcome! The service is disgusting!!! They even have a quality control service - I can't say it without laughing! It is also called the official service!
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November 3, 2024
A good center, consultants are attentive to customers, good service and maintenance of cars, I recommend it.
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September 9, 2022
It's actually a cool service. Yes, everything is expensive, but! Very often there are promotions where you can profitably do something, excellent staff. Today, I did not even have time to enter the building as I was greeted, although we did not agree for a certain time.
P.S. I add my review after 2.5 years. Here they are ready to speak beautifully only when you bring them your money. Namely, you change the oil twice as often as you need under warranty, change the oil in the box, which does not need to be changed, and so on.
As for the warranty obligations, I can say that they do almost nothing. They all have operational defects now. In 2019, the doors were repainted from rubbers, and the hoods from rust, and now there are failures in everything. If you are going to sue, you will spend a lot of time and possibly money, because the chances are 50-50 and everything depends on the expert who will write the conclusion.
After painting the doors from the inside, the paint peeled off along with the armored film, which they glued point-by-point.
It seems like there are profitable promotions, but they do not apply to warranty cars)
P.P.S. But the prices for spare parts and work for warranty cars are the lowest on the market.
Conclusion: buy a supported car and maintain it cheaply, because the warranty doesn't work anyway xD
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4
September 3, 2024
The staff is polite, comfortable chairs on the 2nd floor, racks with USB charging, only your own wire is needed.
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1
February 8, 2024
I gave the car for body repair, agreed on the time that a week and that's it, as a result they did a month, then they don't have any parts available, then the queue is large, as a result they did so that it would be better to give it to garages, primers were applied so much that horror, although they assured that the element would be put new, as a result, how did I start but it turned out that the doors are not new , and the new wing is not completely new , that no thickness gauge takes
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2
September 18, 2023
He produced the car from Renault specialists at Kamennogorskaya.
I am satisfied with the services, everything is done quickly and efficiently. Special thanks to the specialist Yaroslav Dmitrievich Barchenko for a competent approach and attentiveness to the client.
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5
June 21, 2023
It was serviced by Nissan specialists.I changed the tires for summer ones.We made a discount on the bonus card, washed the car, calibrated the pressure sensors on the wheels.The attitude is attentive, they gave a couple of useful tips.It feels like people are working prepared, professionals in their field.The car was returned two hours later- I was satisfied. You can drink free coffee from a coffee machine or a paid one on the 2nd floor in a cafe in the waiting room, where it is cozy and you can relax on soft sofas and armchairs.The cafe has a minimum of everything for a snack.There are well-tuned air conditioners in the hall.There is also an exit to the balcony area with tables (though without umbrellas).I have been serviced for a long time and I am happy with everything.
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2
January 22, 2024
A good car center, there is a children's corner of the chair in the cafeteria, it is a pity that the management of the tight-fisted and old foundations and cannot banal organize tea / coffee for visitors to make it free, for example, even if they re-subsidize the budget for it or take it from the saleswoman's PO. Since after staying 2.5 hours, 2 coffee mugs were sold, which I bought. Accordingly, "on the day" without her participation, the profit would have been more than compensated by the sale of a small glass with a coffee machine. For how much the visitors' assessment of the car dealership would be different... For example, when I came to a friend for service, I was surprised by the lack of minimal signs of attention. And I realized that -no, no matter how good a car is sold in this salon, no matter how well it is serviced, but if I need to sit for a couple of hours waiting for service, I'd better look towards more attentive providers of this kind of services to visitors.
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October 9, 2023
An excellent place. The staff is very attentive. While waiting for the car to be serviced, you can have a snack, there is a play area for children, cartoons.
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1
March 24, 2024
Renault has only the service left, there are no new cars now. The DongFeng brand is currently in the showroom, an interesting alternative. The service is at a high level, there is a bar on the second floor.
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2
August 31, 2024
I came to repair the lock of the rear left door. It didn't open, then it stopped closing.
We checked the wiring, took 120 rubles and said the motor in the lock was broken, we do not repair the locks, there is nothing to replace.
At the same time, the lock is manually closed, the button opens, but they still claim that the motor is not working. Of course, the money will not be refunded.
The problem has not been solved.
Conclusions have been drawn, not a foot to them anymore.
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March 11, 2024
The diagnosis of the transmission of the minibus was done for 2 hours, they also tried to impose the replacement of the gimbal crosspiece instead of one outboard bearing, they focus on whether I will take the parts. 2700 rubles were announced for repairs and details. After my refusal to repair, they kept it for 1.5 hours until they saw the payment. Before that, it took 15 minutes. I do not recommend it
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May 17, 2023
I bought and serviced a car of this brand on Svislochskaya, but the need forced me to turn to Kamennogorsk (there is no body shop on Svislochskaya).
There are no questions about communication with managers and their attitude to customers, everything is like in the best houses from red light street.
There are a lot of questions about everything else. About everything in order.
In January, I brought a warranty car after an accident, the dealer did. There were two stages of repair evaluation, after which the interior of the car was loaded with removed parts, and the cost of repair exceeded the cost of a new car. The insurance company, of course, recognized the inexpediency of repair and restoration work, although there were no particularly terrible damages.
The car was fully equipped and now, due to the current situation in the new car market, I did not really want to change to a Chinese of dubious origin. It was decided to repair it elsewhere.
When the tow truck arrived to pick her up, it turned out that the rear wheels were jammed, and they could not get them apart after half an hour of manipulation. The car was dragged onto the tow truck, which entailed an additional payment on my part in the amount of 40% of the evacuation cost for loading,,real estate,,.
Arriving at the service station where further repairs were supposed to be carried out, the guys wedged the wheels in half a minute and the car rolled off the tow truck under its own power.
But that's not all. After assembly, it turned out that there was not enough lining for the rear spoiler, which was not damaged in an accident.
When contacting Kamennogorskaya on this issue, at first the masters began to tell fairy tales, but then they admitted that they had lost the detail and master Alexey promised that the issue would be resolved as soon as possible. However, it has been a week now, and there is no information from him.
In light of all the above, I personally would not recommend contacting Lausange on Kamennogorskaya without special need.
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1
April 7, 2024
A good salon, a convenient location, but the parking is a little small, we did everything there, everything is as it should be. Friendly staff.
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October 17, 2023
I'll tell you a little story!!!! In August, I changed the oil at THEIR station. 2 months have passed - all the oil came out through the filter. The oil was like tar, barely dragged. As a result, the failure of the oil pump. They repaired it, of course, at my expense. But, the sediment remained. They steal oil, spare parts (as it turns out)!
Poor service. Everything looks beautiful - it's not very good inside. It's better to go to Svislochskaya 9. It's better there.
Never set foot there again!!!!!
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March 19, 2024
Nobody wants to do anything. Prices are not clear from what volumes they are drawn. OF COURSE, there is no point in doing 3, 4, or 5 here. The guys of the master are great, but the dealer's approach leaves much to be desired for SURE!
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September 15, 2023
Lausange on Kamennogorskaya is a very dishonest car dealership. Not only do they not fulfill their obligations, but after a certain time they do not get in touch. If you are dealing with them, then destroy everything that is required up to the "screw" before signing the contract. When buying a car, the second key was in the second salon, they promised to return it quickly, but alas, that was the end of it. They don't make contact. Do not believe their promises, there is a high probability that they will be deceived.
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April 26, 2023
The service culture is at a fairly high level.They are attentive and friendly to customers. I am not completely satisfied with the level of work performed. However, I am far from an expert in this field. But, if you have a hard hat or enough money for repairs and maintenance, then you should contact the service center.
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December 7, 2023
You can ride cars - a test drive with a bang) Attentive staff. Everything is clearly done according to THAT. But the body repair is not very good. They don't remember half of the conversation and don't want to correct it.
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April 24, 2022
I definitely recommend the salon! Always friendly administrators, will answer all questions, will refer you to the right specialist.
Managers are real professionals. They know their product and competitors very well. They are polite and friendly. Special thanks to the manager Buzun Nikita!
The car was bought quickly, at an excellent price.
Body repairs work well: in the first week, a pebble flew into the windshield, it was quickly replaced by a hard hat, and most importantly, it was delivered efficiently.
There is a large waiting area with a cafe on the 2nd floor, and a perfect balcony with thuja around the perimeter. In summer, a great place to relax while waiting! A large panoramic window, you can see what is being done on the car during maintenance.
The service has responsive guys, they will always help, even by phone I call for advice, for any questions only to the official dealer at Kamennogorskaya 11!
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April 6, 2024
The service is so-so. We came to pick up the car and called that it was ready. As a result, they waited for a total of 30 minutes - until the master came down, until she was washed. They did everything with us. We have been waiting for a very long time
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1
April 20, 2023
I accidentally wrote this review on the Lada service, I am correcting myself. I signed up for THAT at 12 o'clock on Saturday. Change the oil, front brake discs and pads. Mechanics broke the brake hose (from behind!), spare parts are not available, look for yourself at 4 p.m. on Saturday or leave the car until Monday, get home as you want (I live outside the city). I was driving around in a taxi looking for this hose. I found it and brought it back. Naturally, no one thought to compensate for the taxi. Naturally, the lift is occupied, and my car is in the corner. Refilling the brake fluid is also at my expense. I drove the car to 12 and picked it up at about 8 pm, everyone pretends that this is the way it should be. I have been a customer of this service for a long time, but now I will think about it, fortunately there are others for this brand.
P.S. In fairness, I add: the director of the service center called about my problem, offered to wash the car and interior for free at the next service. A free car wash is not particularly needed, but it is important that the problem is reported and other customers will not find themselves in a similar situation in the future.
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2
May 1, 2022
It has been serviced mainly here since the purchase of the car. In terms of customer service, of course, everything is very good, everyone is so friendly, a comfortable waiting room, etc. Negative:
1. The work completion time is just darkness. The car drove into the box, worked for 20 minutes, and then hung on the lift for 40 minutes, while the master stuck to the phone. In the end, they did not meet the promised 2 hours, although the work was not difficult at all. Or check the operation of the sensors, clean and maintain if necessary. 3.5 hours! Yes, it's busy for 30 minutes.
2. according to my personal observations, they stopped reporting that the car was ready, etc. They always called back before!
I do not recommend it.
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8
May 14, 2024
A wonderful car dealership, MTBank, cafe, insurers are all in place. And manager Kristina RESPECT!
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1
December 7, 2023
A good salon and car maintenance service! The car was perfectly prepared for sale. Thank you for your attention to customers!
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July 31, 2023
A great place to spend the time of your car. They do all the work quickly and efficiently. The staff is pleasant and friendly.
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October 19, 2023
A huge, modern center. Most recently, a new Dongfeng brand was opened. Now they sell modern and affordable Aeolus cars here.
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June 17, 2022
A great car dealership. I bought 2 cars from them. I plan to buy further. Very good service. Fast, at a nice price. There is a bonus program with a savings account. Well done. The car dealership itself is just huge with a large cafe area on the second floor.
I recommend buying it here!
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July 21, 2023
The quality of the work is beyond doubt, but the quality of spare parts is getting cheaper and cheaper.Although it's probably not their fault, but the situation in the world.The managers are friendly, they answer all questions.Moderate ones are valuable .The usual MAINTENANCE (oil, filter) is about 2 hours.The sink is expensive 14p (not very high quality)
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October 11, 2023
Boorish approach of the staff.
I changed the air supply adjustment cable. The cable was replaced, and the panel illumination was broken. I called the renault service on Kamenogorsk, the master was rude, said that this was my problem "Come and repair for money."
Thank you more! I will not come to you anymore, they have repulsed all the desire! and I don't advise anyone!
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3
June 26, 2024
Very expensive service, no spare parts, it is long and expensive to order, the attitude towards customers is mediocre, I do not recommend it
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October 19, 2023
First, we sent out an advertisement about big discounts: call, clarify. Called. Better, they say, come. Arrived. Upon arrival, the master looked with one eye, almost waved it away. I didn't remember about the discounts. My impressions were not very good.
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July 3, 2023
Good afternoon, thank you very much for your help, the impression is the most positive, I would like to extend the warranty service.Your specialists are doing a great job, thank you very much, good luck to you.
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November 4, 2023
Megan 4 - complete maintenance for cars with mileage, quickly, efficiently, indicating all prices in advance.
Thanks to Maxim and the masters.
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