A very beautiful hotel, green, lots of flowers, there are birds and an area where you can drink coffee and chat. We went to galauzhin. Everything is very tasty, the dishes are beautifully served, although the waiters are very young and do not have enough experience. I had to remind and ask all the time. The location of the hotel is good, on the left bank. A taxi pulls into the hotel, and the car is checked at the entrance
It is not particularly different from other non-five-star hotels. The food is bland, ordinary. Standard rooms are like everywhere else. There is no balcony. The window does not open. There wasn't even a pen. What's a plus, Underfloor heating in the bathroom, and a Jacuzzi. There is no refrigerator. He may have been. But the key was locked . We can safely say that 3.5-4 stars. The pool is relatively small.
This is an art. Level. It even has its own unique smell. We slept under a duvet, ate red fish, and listened to the piano in the evenings. We visited a cool fitness room, swam in the pool and steamed in a mint hammam. And in the evening, before going to bed, we relaxed in the Jacuzzi. We enjoyed the service and clean sheets. And the beauty of the Atrium can be admired every second.
We checked in 2 hours later than expected, although every 5 minutes we said "about to" check in, and after another outrage, we offered a voucher for coffee at the bar, which is valid ONLY TODAY!
And I don't want coffee today, I want to sleep and I want to go to my room!
That is, I won't be able to drink even such a free coffee tomorrow.
In normal hotels, they offer a room above the level or at least a bottle of wine with fruit for this.
It's just 0.
Overall, the hotel is nice, all the amenities, but not luxury.
They asked for separate beds and regretted it, the bed is not even a one-and-a-half, but straight for one, you need to lie still!
It was very uncomfortable!
A great hotel, but you have to be better, so that there is no competition, and be the best hotel, the staff is excellent, the atmosphere, the cuisine, I recommend
It seems that the hotel is not old, but it is shabby. Everything works in the rooms, but everything feels worn out. Dirty windows. Cosmetics, plumbing, bathrobes, towels - everything is OK. Paid sparkling wine for breakfast. Strange for Rixos. There is no currency exchange. The service in the restaurants is terrible. Slowly, they bring the wrong thing, they don't know the menu. I didn't like it.
Top hotel. The responsive and attentive reception, delicious and varied breakfasts, a spa area with a swimming pool and saunas (hammam, Finnish sauna, Turkish steam room) are beyond praise, I also liked the equipped gym.
When ordering dinner in the room, it was cooked quickly, the dishes were delicious. Daily high-quality cleaning.
In the Irish pub in the hotel lobby, the atmosphere is pleasant, but the beer selection is weak. In general, I was satisfied with the visit to the hotel. On a subsequent visit to Astana, I will again focus on choosing this hotel.
Excellent location of the hotel) in the heart of the capital. The room was gorgeous! The staff is pleasant, not intrusive)
There was a pleasant surprise in the room - in honor of our family holiday! Very nice! Breakfast at the highest level! We have something to compare it with, so we will come back again on the next trip!!
The hotel is not bad enough, but the price does not match the quality! An old tired hotel in a word! As it turned out, there are new hotels nearby with the best breakfast and new renovation!
Everything is fine and fine, but please, we don't come to you for free, the toilets are dirty at all children's contests, although please keep the status, this is a request
If you consider that this is a city, then the place is great! The staff is all polite and friendly! The spa is not big but it is enough. There are 3 showers for 4 saunas, a lot of sun beds.
The child lost the toy after leaving, it was found and returned!!! For this, many thanks to the reception staff and the spa!!!! Minus the food score (I compare it with rixos borovoe) there is much richer nutrition and better food quality! For this, a minus star, otherwise - thank you for the selection and training of staff! There are problems with this in the Republic of Kazakhstan, but everything is fine here!!!
Excellent hotel, satisfied with the service, courteous staff, varied and delicious breakfasts, clean rooms. I didn't stay for long, I was happy with everything, I didn't have time to use the rest of the services.
An oasis. Winter, snow, frost, and here it's like another planet. You can stay in the hotel, there is a swimming pool, relax and a gym. The kitchen is not bad enough.
We stayed in this hotel for a week. Luxury hotel, good restaurants, Spa area, gym. Very good location, everything is nearby. Live music in the evenings.
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Ms.Ann
Level 10 Local Expert
January 12
What a beautiful and well-maintained hotel! We came to a conference with a team for a few days, which we spent in the hotel itself, which is very convenient. Service is excellent, cleaning every day. I want to stay in this hotel))
The hotel has several restaurants, a spa, and a swimming pool. Parks and a palace are within walking distance. There is a place to walk
For 13 years I stayed at Rixos hotels in Astana, Almaty, Shymkent. The heart is always pleased with the inscription in the room on the TV screen "Welcome Mrs.Barayeva". You fly home from Moscow to Kazakhstan now. The service is always at its best, starting from the entrance and reception to departure and boarding a taxi. The rooms have everything for writing letters, which warms up memories)
It would be blasphemy to skip breakfast. The buffet is incredible. I have something to compare it with over the years. I immediately go to the spa after checking into the room. Hammam, wrapping, massage.
I held meetings in the conference hall several times, always well-coordinated work on the rental and the format of the meeting of guests.
On my birthdays, I was congratulated at 12 a.m. with a cake with an inscription. It's nice from the bottom of my heart)
A nice hotel with an excellent location. Everything is within walking distance. I think this is the best option for tourism. There is a nice atmospheric pub))
From the moment of check-in and check-out, everything was fine. The staff tried their best (reception, breakfast, cleaning). Next time we'll stay there too. There is a free children's room for children, my son was happy to go.
Upon check-in at the reception, they gave coupons for any free drink. In bars and restaurants, the staff feels like they are hearing about these coupons and seeing them for the first time. They began to introduce some restrictions out of the blue. It turns out that not every cocktail can be chosen. I said later that up to 3000 tenge is something, and there for this price the choice becomes not great. Why introduce such a decoy action is not clear. The same story with a special dinner menu for 17,000 tenge. The staff could not give a clear answer about this action either. The reception couldn't tell if it was for one or for two, whether it was a buffet entrance fee or not. In short, marketing exists separately from the hotel.
A very tasty and rich breakfast, beautiful lobby design. But, an absolutely tasteless room, "expensive-rich", does not leave a modern feeling. Otherwise, everything is fine, and even at the request we extended the room for 2 hours before departure, it was nice!
I am in love with this hotel and its interior! The design is great! A good spa area: a clean and temperature-comfortable swimming pool, comfortable sun beds, a cool steam room. The breakfast is delicious, but not very varied. Friendly staff. The rooms are very spacious! Purity is 10 out of 10.
A good chain hotel
I have lived in this place many times, good breakfasts, a beautiful lobby, a good spa area. Of the disadvantages, Wi-Fi does not work well in some rooms
Each room has a bathrobe and slippers, all necessary toiletries
If you don't find fault with the little things, then of course five points.
We booked a Premium room with a balcony, such rooms are located on the upper eighth floor. It's nice to drink coffee on the balcony in the evening.
There are no questions about the number at all.
According to soap and soap accessories, everything is in abundance and of good quality, even salt and bath foam are included. Only a bathtub with a Jacuzzi, of course, takes a long time ...))
The pool, hammam and steam rooms are all super, the only thing is that the floor is slippery, if you go to the hammam without slippers with wet feet, you can slip.
The breakfasts are good, we tried manta rays with pumpkin for the first time.
Many thanks to the hotel administration and the staff for their hard work!
Rixos Astana - respect!!!
In general, richus, but in Kazakh. Breakfast is a credit. And for the rest, in Astana, as in Astana. It seems to have been built perfectly, but the operational management and current content lag behind the ideals, due to which everything wears out and the service, well, not wow.🤷🙂
The atmosphere is oppressive, the old interior. Good staff. Sometimes incomprehensible events take place that create dissonance to the name.
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3
O
Oleg Kolesnikov
Level 13 Local Expert
October 27, 2024
Slightly tired, but still a very pleasant hotel.
Good breakfasts, a decent gym. The most important thing is that the rooms are clean. Very friendly staff at the reception.
Great hotel! We liked everything, the polite staff, the service in the rooms and restaurants. The breakfast buffet is simply gorgeous! Very nice and cozy!!!!♥️
Excellent breakfasts, clean, nice rooms with everything you need. A very good girl is the head of the restaurant for breakfast, she will explain everything, remembers everything, very customer-oriented.
Sooooo liked the hotel, one of the best hotels in Astana, rooms, view, price, restaurants, for those who like to smoke and drink strong, there is a great bar where live music is playing
A very comfortable and cozy hotel. The breakfasts are very tasty. The service at the hotel is at a high level. Caring. The rooms are nice, comfortable and have everything you need. The view from the window is beautiful
The hotel is lovely. The staff is friendly. The food is delicious. A comfortable atmosphere. And it is conveniently located for sightseeing and shopping.
Spent a couple of nights here. Nice staff, great restaurants. The Irish pub is generally ten points, live music, a lot of TV where sports broadcasts are shown, smoking is allowed and there is billiards. Of the minuses, only the absence of a door to the bathroom in the room
The stunning beauty and comfort of the restaurant area on the ground floor with palm trees and a live piano in the evenings, panoramic elevators, a decent swimming pool and SPA, the staff was very pleased with their professionalism. The bed is too soft for me, otherwise the room is comfortable with a spa bath and shower. Breakfasts in October 2022 are so-so, I often live in 5 rooms, I'm used to more delicious breakfasts.
Great hotel. The rooms are clean and spacious. Wonderful staff, always ready to help. Delicious breakfasts. The pool was included in the price, it was not possible to swim, but the pool is quite large and clean. I recommend the hotel!
Excellent hotel, courteous staff, rooms are clean, cozy, there is a Jacuzzi in the room. Delicious breakfasts with a huge selection of dishes. The hotel has a bar-restaurant, the prices are above average, but the food is delicious.
A good five, a good breakfast, clean, just keep in mind that there are a lot of guests from the city in the pub at night, since all restaurants in the city are mostly before 23:00.
I asked to bring the tea leaves, coffee and water again - they forgot, they brought it an hour later.
there is no coffee machine in the room, only instant coffee.
the spa is excellent, but massage and so on is expensive, I took a back massage 39 tenge (8 thousand. the rooms are clean, it was raining outside, I turned on the heat conditioner - it didn't work, and there was no warm air!
there is no viewing on YouTube, only 1 channel of movies in Russian.
the spa is great, the pool is good.
There is a lot of lighting in the room!
Good location. The service is at a high level, the rooms are clean, the breakfasts are excellent with a wide range of European and local dishes.
It feels like the hotel has not been renovated for a long time. The furniture and the design of the spaces are too old. The cost of the rooms could be less
A magnificent hotel in the new district of Astana. Breakfast deserves special mention - a very rich selection of dishes for every taste and helpful waiters!
One of the best hotels! Comfort, courteous staff, very tasty and with a huge selection of breakfasts! High-quality toiletries! In the city center! The only thing that surprised me was the electric shock of the elevator button!