A nice, comfortable hotel, large halls, delicious cuisine, small guarded Parking, beautiful territory, responsive, courteous staff, convenient location and entrance.
Unfortunately
The hotel did not meet my expectations, the deluxe rooms, to put it mildly, are outdated and worn out (+ it is impossible to order everything from restaurants, you need to order only in the room service, where there is no national food.
I won't stay on this network anymore)
Super, everything is very cool!!! The service is super!!! The food is very tasty! The rooms are clean, cleaned and changed every day! Location, the very center. The spa is great (swimming pool , baths) Well done, Respect!!!
The service is excellent, the food and breakfast exceed all my expectations, the rooms are clean and cozy, the staff are 👍, and after the restaurant immediately go to the spa and sleep 😍😍
An old tired smoky hotel in need of renovation. We must pay tribute to the staff - they were moved to a Luxury room in response to our comments. Thank them for understanding.
Staff, food, service, comfort, order, cleanliness, convenient Parking, everything is fast and high quality, acoustics, rooms, breakfast , spa, bar, security, location
A very good hotel, Kempinski reminded me of something - they play the piano in the middle of the hall.
The rooms, the staff are all on top!
It is located in the center, there are many places to walk.
Nice hotel. Everything is on the level - service, hearty breakfasts. A little "tired" - an easy upgrade will not hurt, but overall one of the best in Astana
Great hotel. 5 stars. Amazing breakfasts. Good service. At first, I was surprised at the need to make a deposit, but then I realized that it was convenient.
Excellent hotel, everything is at a good level, except for the reception staff, I did not feel friendly for this minus the ball.
The breakfast is amazing and the work of the waiters is excellent.
After all, in a 5-star hotel, any employee should be very sensitive and accommodating, there is something to work on.
Vacationed in June 2023, room 6017. The impressions are twofold:
1. The bathroom is already tired. Water flows out onto the bathroom floor from the shower even with the door closed. The bathroom fittings are already breathing hard;
2. The mattress smelled of smoke.
3. In an Irish bar with a scandal, I had to return the money for the soup replaced with a cheaper one, plus the waiter tried to cheat with the prices, plus he did not want to present the receipt and immediately took it away as I was distracted;
4. At an early check-in, they charge as much as two days in advance. So it's better to get a room for two days right away.
4. Breakfast is good. Lots of different and delicious;
5. The pool is small, clean to soak after the heat;
Never set foot in Rixos again.
Why 4. The faucet is leaking and making noise in the shower. It is very strange that the mini-bar is locked with a key if you do not use it.There is no information on the services provided in the room.
The hotel as a whole is not bad. The rooms are clean, the maid comes in the morning, but if you are in the room, then ask if you need to clean and when to come. Breakfasts don't shine with variety, but you won't stay hungry. The price includes a spa center, but I did not visit it. There is television, but few channels, only 3 in Russian. If you need financial documents, then you can not do without "dancing with a tambourine". It is necessary to write to the accountant, the accounting department does not see some messages, they do not respond to anything intelligible at the reception, in short, they have no communication.
We stayed for the first time! We are very happy with everything. The rooms are spacious, the presence of a bathtub was more pleasing than ever, after long flights! Breakfasts are beyond praise! For me personally, the smell in the hotel left a pleasant aftertaste!
1. The most cozy lobby in the capital and besides, the lobby has the most delicious cakes and pies!
2. Cool pub with live music in the evening!
3. Very tasty steaks at the Aksham restaurant
Everything is at a high level, but it already requires major repairs... My opinion is on the four. They try to help and serve. The food is delicious! Cleaning is done regularly. The accommodation is quite comfortable.