I am currently staying at this hotel! Have you seen anywhere in any 5-star hotel, in any riksos, so that there is no beer in the minibar, for example? No? I didn't see it either! In the minibar, for example, there is only water, cola and iced tea. That's it!!! Nothing more! There are more in any four in Turkey. There is only one bar, which has a very poor selection of drinks.
From the food in the restaurant. Very few fruits. There is not enough meat. There is no mutton at all. There are few fish and then only mackerel. There has never been a red fish, but I would like some salted salmon or trout for breakfast.
The animation works very poorly. Boring!
I don't advise anyone.
Everything is at the Rixos level
Excellent hotel, service, food in a wide range! Drinks from all manufacturers to choose from and desire)))
Water park and lunapark are the dream of not only a child but also an adult!
I definitely recommend it! It fully justifies itself for its money!
Helpful staff, delicious food, super infinity pool. Cleaning every day. Drinks: Chivas, Hennessy, Martel in the clear and in cocktails without problems. I'll be back!!!!!
Two stars just for decorating the room! Santa Stefano champagne in rixos is aerobatics. It was explained to us later that alcohol and the kitchen were destroyed in the first two years of the hotel's operation, but so!!!)))) I don't even know what to recommend. To get customers back, change the policy
The hotel is new and good. The territory is good. Good quality food and drinks. The choice of alcohol is large. The rooms are large and with a design idea. The spirit of the rixos network is present. Overall, I am satisfied with the hotel. The water park is big but there are a lot of people!
The sea is about nothing!
The service is top-notch, especially in the restaurant and bars. The food is very tasty and varied, but there is no seafood, only perch. The staff is friendly and courteous. The room was perfect, large, spacious, everything is new, with a balcony. The territory is moderately large, it does not take half a day to go to the pools or to the restaurant.
Maintenance -5;
Food—3 - monotonous, the absence of dairy and fermented milk dishes, the complete absence of seasonal fruits, there is no fried, baked meat for dinner, six egg dishes for breakfast "egg idyll"! about the same amount of fried potatoes, constantly cooled, which makes dumplings not edible for breakfast. ; There are no conditions for proper nutrition of people with diabetes mellitus.There is no lactose - free diet . Dessert, five points. but
Pool -3. It doesn't clean well.
The beach is 3; the coastline is not cleaned .
Cleanliness is at the proper level in the hotel.
Very good for a specific region. But if you take other Rixos, then the choice of food here is more meager, although once again, for this region it is better not to find
The staff is good, the pool is warm, but the food was a little surprised that there were few fish, and then one thing on Instagram and another in real life, but everything is very tasty
Excellent hotel, the service wants many more improvements. The rooms are great, the food is great, the alcohol is super top. The staff is so - so at all
A good aqua and normal amusement park. Mine, consider it gone. The service is lame in places, not everything is in the room, for example, appliances, tea was stirred with a brush) Nice spa, the weather in August is agony! Solid 4-ka.
Nice hotel. But the true Rixos is far away. I wrote a lot in the previous one, I don't want to repeat it. And yes!!!! If you get stuck on the Ferris wheel, they won't run to save you. I've experienced it for myself. Hanging in the sky without the opportunity to report an incident is very scary. When you return to earth, the Kazakh girl, hiding her eyes, mumbles that she did not notice. Nobody cares. They do not consider it necessary to apologize for real shoals. My daughter is in the photo. They hung for more than two minutes.
It's not too bad!
I can't compare AI with Turkey, but compared to Greece, AI has one disadvantage: the restaurant staff is not trained to offer drinks normally, but it's simple, you see, they sat down at the table, and there are no glasses on the table, come ask if you have already ordered, it's okay, you spent only 15-20 seconds.
No, you have to catch them, and if you order more than three different drinks, one will definitely be forgotten. Not everyone knows Russian well.
But compared to other advantages, this is excusable.
The food is good, the drinks are good, the rooms are great, Infinity pool, kids club, water park, theme park, everything is on fire.
A la carte restaurants are difficult to get to, book in advance, or rather as soon as you arrive.
It's also bad that there is no rental of wheels, you have to buy.
There is no bike rental.
In general, for the CIS, it is probably the best hotel for a family holiday. But you can't stand it for more than a week))).
A great hotel for the whole family. There is a lot of entertainment for children.
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Андрей Павлов
Level 8 Local Expert
May 14
I liked everything. Riksos and in Kazakhstan -Riksos😊 Food for 5. The sea is shallow and cold (August), but there is a huge swimming pool with sea water. The bonus is a free pass to the water park and amusement park.
Everything is at the highest level. Drinks, food almost around the clock, waiters are always there, just have time to order. The couple and the water park are also at the highest level.
It can be very hot in the rooms in autumn, especially in those that look at the sea. The administration centrally disables the cooling mode in air conditioners. They say it's until next season. The room has a heat of 28°. Complaints to the reception do not help, they refuse to turn it on in plain text. Finally, after several appeals, they said they would send a technician, but of course no one came.
In the current conditions, a very good option for a budget holiday. The service is not yet at the Rixos level, but excellent pools, excellent water park at the hotel, attractions. The food and drinks are normal, for my taste, but this is a subjective matter.
Super hotel and super vacation, corresponds to its class. All those who are afraid of flying can take a car trip to a small "Turkey". Today it is cheaper than a vacation in Turkey. There is a water park, a Luna Park, a Ferris wheel, a heated swimming pool, sea water in the pool. There is a national food of Kazakhstan, approximate to our country. The food is delicious and varied. Alcohol is high-quality, imported.
The hotel is super!
And the rooms and the food and the service. I liked everything.
Minus one, except for the hotel and its infrastructure there is nothing else to do there)
I had the feeling that I was somewhere in the Arab countries, the sea was warm, the service was excellent. Very good indeed. Thanks to rixos for opening in Aktau
A great vacation for the whole family. A lot of entertainment for children (many different kinds of attractions. It also has its own water park.please note that all this is included in the price). The food is excellent.You won't be hungry.There is also a late dinner. Delicious ice cream. Everything is superrrrr. We all liked it.
We came to Kazakhstan and Aktau for the first time. Flight across the Caspian Sea, wonderful mountains. The transfer met us at the airport and quickly boarded a comfortable double-decker bus with air conditioning and darkened windows in 40 minutes. We arrived at the hotel admiring the picturesque semi-desert and looking at the camels walking freely everywhere. From the very first minute, the hotel captivated us with a fountain that looked like a huge staircase with flowing water. All the staff met us at the entrance, the saxophone was playing, fresh juice was poured into glasses, the fragrance of roses standing in vases was fragrant, the first impression will forever be remembered in my heart. I fell in love... Thanks for the emotions.
A great hotel with excellent service!
Water park, amusement park, swimming pool, everything is at the highest level.
Of the disadvantages, I can only mention the diet. It's hard for people who watch their diet here. There are no porridges on water, dried fruits, nuts for breakfast. Otherwise, everything is too perfect!
The hotel might have been the best , but they wouldn 't let me in . I paid for the number 104000. The guards didn 't like it . The guards decided to kick him out . The money was not returned . Here I am waiting for the answer of the girl who gave out the bracelet and accepted the payment . I hope they will return the money . It turned out 104,000 for an hour 's registration and then with a request to leave the hotel .
Great hotel. Everything is of high quality, there is a water park, carousels and swimming pools. A magnificent Spa. There is a lot of entertainment for children and adults. Comfortable rooms are cleaned once a day.
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Victoria P.
Level 5 Local Expert
June 29, 2023
We've never had a better vacation! I would like to express my gratitude to the staff who made this vacation even better.
Everything is clean, smells very nice, delicious food, great massage and staff who ask us daily if we like everything. You have conquered us ❤
Everything is fine-if there were still the sea ... the children are full of buzz- the only thing is to take swimsuits with sleeves, an hour in the water park and you are all burned. We rode on carousels for a year ahead.