Volkswagen Atlant-M Sucharevo
349 reviews
September 11, 2024
Delighted! The service is excellent, unexpectedly pleasantly helped with solving problems. The whole team is very friendly, thank you for your help and support! With the acquisition of VW, I realized what real comfort is.
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1
August 2, 2024
The body repair was frankly disappointing.
A year ago, I discovered rust on the thresholds and turned to them.
I said that I wanted to put the body in order, asked where else there were questions.
They put the thresholds in order, told me to repaint the front doors, I agreed.
Order-order No.4823171, paid, for a second, 2234.7 BYN
A year later, a piece of paint from the back door broke off, and a piece of paint from the wing.
I arrive in a Volkswagen, and "master" Mikhail declares: You've got everything running here, we won't take it.
How is it? I visited you a year ago and fulfilled ALL your recommendations.
Has the wing rotted in a year?
Why didn't they tell me anything a year ago?
At the same time, the manner of communication is boorish, you never know what we did there a year ago, it's all your fault.
Unfortunately, the level of service has fallen below the baseboard. Irresponsibility, incompetence, rudeness.
Don't set foot here anymore.
UPD: I went to another service. The master looked at it calmly, said: of course we will do it. We'll make the door without question, and the autopsy will show on the wing. If it's rusted through, we'll help you buy a new one. The only drawback is that they have a record and you have to wait. If I had known in advance, I would have signed up for them right away.
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2
November 13, 2024
Excellent car center. Professionals work. They know the equipment they sell very well. They always tell you the pros and cons of the cars they sell.
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August 21, 2024
Good Volkswagen sales and service service, but the prices are high! There are pros and cons! The staff is friendly and does their tasks on time!
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December 30, 2024
Unfortunately, I have to reduce the cost. When testing the suspension, they found a non-working shock absorber. And the most amazing thing is that they offered to replace only one. Any car enthusiast knows that shock absorbers as struts should be replaced in a couple. As a result, I had to change the second shock absorber myself. Three bolts are not a problem, but the polite and attentive staff is sweet. Competent consultants
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September 14, 2024
We have been serving in this service for a long time. A lot has happened over the years, but there has always been the right solution. At the moment, the machines are only "parallel", but the service is available.
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3
August 10, 2024
I bought a car from the salon here and have been serviced here since 2020, due to the departure of personnel, there were nuances with bodywork on the hard hat and gluing. The item was repainted 3 times. Otherwise, 99% of everything is perfect.
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May 22, 2024
Not a bad service, if you do not take into account that everything is expensive and very long, I gave the car to paint the bumper under warranty, they said that the work would take from 5 to 7 days, naturally it turned out 7. No one is in a hurry, if they offered a replacement car, then you could still close your eyes to it, but 7 days for painting One element is too much!!! Considering that the last time I was faced with body repair in another place, I was given a full dousing of the car in such a period.
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August 8, 2024
I applied for a hard hat, was accepted fairly quickly, examined and drew up all the papers. The staff is friendly, no questions asked. It's been 5 days, I'm waiting for a call. I can recommend the salon.
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November 5, 2024
The second time we come to them, with different problems and in different cars, but each time they cope with the task. There were 3.11. Problems with cruise control. It seems to have been done quickly, but it did not work correctly. The guys stayed without questions and finished everything so that it worked like a clock, although they spent 1.5 hours of their time on it, since working hours had already ended. If the service masters read it, then special thanks to Eugene and his partner, for the good attitude and for the coffee)
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October 23, 2023
Friendly people, wonderful service, you can crawl on new cars. They always offered coffee, or even more than once. There is a waiting area with a children's part. For THAT, when replacing spare parts, they offered different price categories and advised on quality. My plans are to be constantly serviced on this service. Thank you- I like everything.
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3
October 28, 2024
Everything is at the highest level as always! Polite and pleasant staff!
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September 23, 2024
I drove the car for evaluation, looked at it professionally, but I will take off 1 star, because they offered 20% less than the fast car you bought.
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January 1, 2024
With the purchase of each new Volkswagen, the attitude towards the brand is getting worse and worse. All new cars from the salon with some problems. We bought a new California on December 29, when leaving the dealer, the front parking sensor stuck (eliminated on the spot, correcting the number), on the way from them to the parking lot, two additional batteries boiled with an acrid poisonous smell in the cabin, which smelled of all clothes and soft parts… The question arises, how do they do the pre-sale preparation? There are no questions for the sales staff.
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September 6, 2023
Unfortunately, in my person, Atlant-m has changed a loyal client to someone who will definitely not recommend the company to his entourage. At one time, he chose a holding company to buy a new car (VW Tiguan). I served only them (although it was significantly more expensive than in alternative places). As a result, warranty repairs were refused twice. The first time I let down the brakes and swallowed (I made a replacement in another place), the second time I wrote a written appeal. But in the end, they also refused, they offered a discount on the work, but even with a discount it turned out to be more expensive than the competitors -))
After that, the desire to deal with them and buy the next car disappeared.
In fairness, I note the head of the center, the person is quite adequate, but it is clear that the working conditions of the holding oblige to save as much as possible on warranty cases and refuse to repair customers.
But my experience of cooperation turned out to be unsuccessful. I don't want to repeat it. Good luck in business. The next car will definitely not be bought from them.
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1
February 21, 2024
Excellent service. This is not the first time I have applied. All work is always done efficiently and on time. Plus, the prices are quite low. I recommend it!!!
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April 1, 2024
Attentive, polite, pleasant staff. I bought a car here and was serviced for three years. There were no problems. Also, the washing complex is not expensive)
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February 18, 2024
A great place by all criteria, except for the price, perhaps it was only for the period of the beginning of the sanctions. The service is at the highest level!I've been discussing Kia Rio with them for three years. Although many people say that it is very expensive, I would say that everything good is expensive!!! 4 stars after all for more affordable prices🙂
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May 11, 2024
We are always served by the officials. I like everything. They will always check everything and tell you what is wrong. Friendly staff, courteous staff
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April 30, 2023
I repaired the car under warranty, the staff is excellent, the waiting time is minimal, with a convenient waiting room, coffee was offered, charging , a cozy room,a clean toilet,water, the car was made, everything is fine.The quality of work is excellent!
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3
February 1, 2023
My car is 4.5 years old and has been serviced at the Atlant M Sukharevo car center for 4 years. The year 2022 was negative in terms of communication with the staff of the service department and the quality of work of the body repair department.
But the good thing is that it ends well. And 2023 began positively in terms of cooperation with Atlant M. After contacting the management of the body repair department (Uruchye and Sukharevo branches are now united)- finally, my question was successfully resolved, thanks to the head of the body repair department, Igor Khodyko, for a clear solution to the current situation!
I really hope that there will be no more such "incidents".
I returned 5 stars for the successful final solution of all situations.
But I do not recommend making car insurance in the insurance company "Imkliva".
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3
December 10, 2023
The interior is pleasant.A fairly good and prompt approach from the staff. We went to a meeting with a deferred payment ...
In general, the approach and efficiency of 4++ (but you can also add a service)
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1
December 2, 2023
A good salon for buying a brand new car or carrying out maintenance or repair of your own, pleasant staff who will advise and help in all the nuances!
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March 28, 2024
Top-level service 👍
Of course, I would like it cheaper.
It's good that some of the costs can be compensated with bonus points❗
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May 22, 2024
Polite communication, good repair work, accrued bonuses, called a taxi for the duration of the repair at the expense of the company.I would like to express my gratitude for the good work.
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July 7, 2024
A decent car center. Highly qualified specialists, pleasant staff
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May 23, 2024
The speed and quality of service.
Minus - they don't give a replacement car for all repairs, they throw little money on Yandex. Taxi, it's only enough for one trip
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August 8, 2023
I drove the car in a tow truck, and when I picked it up it was raining heavily and did not pay attention to the dent on the trunk lid. It's good that you can remove it colorlessly. Check the car before and always after repair!
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August 18, 2023
In 2019, body repairs were carried out in Atlant m Sukharevo, namely the replacement and painting of the trunk lid and the repair and painting of the rear wing, unexpectedly for me 4 years later I found foci of carrosion and swelling of paint on the wing and trunk lid, there was an appeal to the car center on this issue, after inspection I was told that according to the law the warranty for repair for 1 year, and subsequent repairs for money, but allegedly at a discount.the repair has withstood the 1-year warranty in full according to the law, but this does not make it easier for me, and the question is what to do next?the amount announced for repairs does not suit me, but at the same time, I understand that nothing will be done for free, and is it worth doing it again for 3-4 years??? We did not understand the reasons specifically, but my opinion is that there was a human factor, and that something did not work out or went wrong.I always thought that they would not do better than the official center anywhere, it turned out on the contrary, and there are also people working there who can also make mistakes (this is my opinion) and there are no problems according to the law and everything is observed, but I still have a residue from the repair.
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November 15, 2023
Strange… We came to see the minibus, the salon is beautiful, the girls at the reception are nice, clean, the cars are standing. We found the beads, walked around, climbed inside, read the description on the counter. No one came up.
Of course, if we were interested in a car, we would find a manager, but usually the manager finds you…
Maybe a different sales style? :)
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September 12, 2023
I came to make an engine diagnosis. The time was agreed upon in advance by phone. The specialist to whom I was referred was named Igor.
When making out my application, he asked questions about the car, suggested technical terms, various nuances of engine operation, in short, conducted a detailed educational program, suggested many useful tips on what and when to do in car maintenance, familiarized with prices and deadlines.
Since I arrived for diagnostics on Saturday, he recommended that I also do an additional check of the chassis, because there was a special offer for this service today for the cost of diagnostics, which I did not know about.
The diagnosis took less than an hour. I spent this time in the waiting area, the Wi-fi in the center was working. The wait passed unnoticed.
Igor called and invited me to the reception. He showed the results of checking the machine, emphasized what, when, and what were the causes of failures. He explained what needs to be replaced and when.
Communication with a competent, polite and qualified specialist left the best impressions about the car center on Sharangovich.
I will recommend all my friends who travel by Volkswagen to solve their automotive issues here.
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1
May 15, 2024
A wonderful VW Dealer, helped both in choosing a car and in the design, let's hope that the VW sign will remain :)
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January 30, 2024
in general, I do not recommend spare parts 10 times more expensive.
they want to pay half the amount immediately and then into their own pocket.
specialists are definitely not a robot specialist.
they don't know how to solve the problem
, you pay a lot of money
as a result, they tell you to come again to take a detailed look
I went 3 times
and the problem was not fixed. One star is even very much for them
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1
October 21, 2023
Excellent service! I am always serviced there, there are no complaints. Friendly staff, convenient waiting area. Recommend 👍
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July 28, 2023
I've always liked the way Atlant-M works.Moreover, I was served in different centers.Recently, I have been serviced at Atlant-M on Sharangovich 22.Well-trained staff, excellent quality, extremely short work deadlines.I would say there are no disadvantages. But, probably, there is also this-that all this is very expensive!But it's more of a grumble.
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May 22, 2024
- The pillow of the support bearing creaked when the steering wheel was rotating and we thought they would help you - a mistake!
- The windshield has stopped warming and the DVR is installed - a fatal mistake!
I came 300km away with a request to sort out the problems, which I was refused on all issues.
Apparently this is my last visit!
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September 21, 2023
I service the car with them under warranty, all the jambs are eliminated. I also signed up for a -20% discount on the service. Washing and cleaning the salon is not expensive and good. There are good promotions, you can use them.
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March 17, 2024
Unqualified employees. It feels like they really don't want to diagnose your car. They cannot check the chain tension in the engine. The automatic transmission cannot be diagnosed. In the garage, Uncle Vasya has the same diagnosis as in the official service, only less money.
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1
December 5, 2022
Wonderful service, friendly and smiling staff. All issues are resolved quickly. There is a waiting area, there is a toilet, there is an MTB bank. There are pleasant discounts and promotions for both regular and new customers.
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December 9, 2023
Excellent car center, everything is at the highest level, the staff are real professionals, especially in body repair
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1
November 6, 2024
Very helpful and polite staff.
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December 14, 2023
I changed the glass in this car center. Everything is coordinated and clear. I can confidently recommend this car center to my friends and acquaintances.
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November 20, 2024
A good dealership and delicious coffee
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February 6, 2024
I bought a car there in 2020, at that time the cost was good and the service was excellent. Nothing has changed in all this time, thanks for keeping the brand
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November 16, 2024
Excellent service, pleasant service.
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September 22, 2023
09/16/23.there was a small accident.I called the service, I was very upset, the girls calmed me down, they sent a tow truck.We met and solved my question.It's just great.A pensioner with his wife, citizens of the Russian Federation.Good luck to all of you!
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December 16, 2022
All employees are super bunnies. The place is beautiful, and most importantly - clean. It's so clean that you can eat off the floor. Honor and respect for the people who put things in order there. It's such an inhuman job.
You can also treat yourself to candy there :)
(But I don't do that)
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August 9, 2023
The quality of the work is the highest. The attitude towards clients is cool-they explain everything, do not throw unnecessary words to the wind, do not take extra money and help you choose the optimal necessary work. The waiting time corresponds to the promised time. Repairs, even complex ones, are performed at a very high level, without complaints
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3
July 12, 2023
The guys in the car buyout are handsome. If you can adequately estimate the cost of your car and do not want to wait for its sale, then you are here. Their assessment coincided with other dealers, but here the money is immediately, without waiting. This is not unimportant when you buy another car. Quickly sold, quickly bought another one.
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February 22, 2024
Excellent service, everything is high-quality, fast, to the point. Responsive specialists.
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