A wonderful hotel! Very professional staff, beautiful rooms, excellent breakfasts with a good selection of dishes (and special thanks for the cook who roasts omelets!)
Did not have time to use all the amenities, but it's great that there are free bicycles and a sauna, as well as a spa. The only thing that was missing in the rooms was convenient shelves for placing clothes.
Within walking distance of a huge shopping center, expo, at the exit of the hotel you can admire the mosque.
Many thanks to the hotel and its staff for their hospitality!
The room was spacious, clean and cozy, with a modern interior and good sound insulation. The bed was very comfortable and the bed linen was fresh and soft. A nice bonus was the presence of a kettle, coffee and tea in the room, which added comfort. Cleaning was carried out daily, and each time we returned to a perfectly cleaned room.
The staff was friendly and always ready to help. The breakfasts were just great – a variety of dishes.
Clean, uncluttered, neat, without scratches. Spacious rooms, bed, mattress, shower on the level. The staff does not bother their eyes, but at the same time they worked clearly and professionally. The airport is very close. A 7-minute walk will take you to a huge standard shopping center with groceries, boutiques, a pharmacy, banks, exchangers and cafes. Next to stretch their legs after the flight, their pride is the mosque. Maybe without pretentious chic, but familiar, high-quality, cozy, thoughtful. You will not leave breakfast hungry with any food problems. If the price and location are acceptable, it is a good option. I didn't notice any obvious disadvantages. Pavaga.
I liked the hotel. A good level of service corresponds to a four-star hotel. A variety of decent breakfasts. The renovation in the hotel and in the rooms is at a good level, everything is modern, normal, but nothing more. The location of the hotel is quite remote from the center and from any shops, in this regard there are certain difficulties. The prices in the bar and restaurant are very expensive! I would say that the total cost of accommodation is still slightly overpriced.
I would like to express my gratitude to the entire staff of the hotel for their help in holding the IV International LASHFlash Conference! Managers Anara, Zhasulan, Yerkebulan are real professionals! Despite some hitches with the technical part of the event (at some point the ice screens stopped working), we were always there and helped in solving any issue! Special thanks to the hotel security service, responsible, polite and knowledgeable staff at 100%! I really hope that thanks to his responsibility, diligence and customer orientation, manager Zhasulan will become a leader in the very near future! He is a wonderful employee! Thanks to the employees of the food zone! Coffee breaks, lunches were very tasty! All the participants of the Conference noted this! Also thanks to the girls and boys - waiters! Everything was fast and clear! Very clean and cozy rooms - this was also noted by the participants of the Conference! The Housekeeping service was also on top! Thanks for everything!
A wonderful chain hotel. The location is straight tourist. Near the Expo center , mega and other attractions.
The breakfasts are very good - a buffet. At the same time, an assistant cook is standing in the hall and frying fried eggs for the guests.
A huge selection of jams and preserves.
The staff is very competent and responsive.
Very good hotel, convenient location, near the territory of the former EXPO, Mega Silkway shopping center, Central Mosque. It is convenient to get to the airport. I liked the breakfasts, the room is spacious and comfortable, with all the necessary typesets.
The hotel is a credit, it's a pity that I was passing through, only at night. The service is also excellent. The room is clean and has everything for relaxation. The only negative and maybe a wish: - I was ready to sit well in a restaurant, but unfortunately there was no local money available. Please provide for an exchange in such a case.
Friendly girls at the reception. It is clean, cozy, and has everything you need in the room. The buffet is excellent, included in the price of the standard room. The restaurant has a great selection, very tasty. Thank you.
A new, large, comfortable hotel!
Courteous staff, ready to assist in any matter. Clean and spacious rooms, excellent room service. The hotel has everything you need for a comfortable stay.
A great hotel in a quiet location. Mega is located within walking distance and the airport is nearby. The rooms are clean and spacious, and you can choose the food you like for breakfast. We really liked it
a convenient location in the center from the plane was immediately brought to the hotel - modern and comfortable..clean..the staff is on top: they respond immediately to any request - whether threads are needed..or fix the faucet..a restaurant with delicious food...a sauna for visitors and breakfast are included in the price.It's expensive, but it's worth it.I recommend
A wonderful hotel. Probably one of the best I've been to. Just arrived from Sheraton in Naha, Windham is much better. I highly recommend it. There are wonderful guys at the lobby bar. Excellent conference room. And next to a large shopping mall and a Leprechaun. In general, that's all you need.
I have stayed at this hotel many times: convenient Parking, clean rooms with fresh renovation, courteous staff. The Silk Road shopping center is within walking distance.
Nice, clean hotel. The rooms are cozy. Breakfast is included. Location near hospital, clinic, University, Expo, Silkway all within walking distance opposite the mosque.
We were glad to come back to this wonderful hotel! The breakfasts are excellent! The prices are reasonable and affordable! The staff is friendly! The location is also great
Nice hotel. Events are mostly held. Downstairs there is a nice VIP room with a separate bar, karaoke, billiards, and a table for a large number of guests (50). You can celebrate a family holiday here
A very beautiful place, wonderful installations for the new year. Friendly staff and many additional services. I used the dry cleaning, everything was done neatly and quickly. Very tasty food and friendly waiters. Excellent serving of dishes! Thank you for the good mood. I forgot to mention the rooms, everything is clean and cozy. Snow-white linen, soft pillows and a blanket. The room has all the amenities.
The staff's attitude towards customers is very indifferent, although the hotel positions itself as a leader in this price range. This is a system that has mountains of dishes on the tables in the breakfast area. There is nowhere to sit, as the tables are not cleaned. Customers drink tea on the corner of a table covered with dishes. Meanwhile, the staff in the group were looking at their phones. Often the coffee machine (one of the two) does not work, requires service. In general, there is no adequate supervision or control on the part of management.
New hotel, clean room, polite staff. The breakfast is delicious: porridge, sliced bread, pastries, lots of fruits, yoghurts, etc. It is located not far from the international airport.
Great rooms. I flew to a business conference. I was very pleased with the presence of a ironing board and an iron. Additional internal cabinet lighting, this is the first time I've ever seen this.
Good Internet, held video conferences, no brakes, everything is fast.
The choice of dishes in the restaurant is small, but the food is delicious and there is a lot to choose from.
I stopped a couple of times just to spend the night, I liked the service, there were good breakfasts. The rooms are clean and cozy, it was winter both times, and it was very warm.
I was at an event. Comfortable halls. Helpful staff. The food on coffee breaks is not bad, but there are a lot of sweets. I really think it's a matter of choosing the organizers.
A cozy room. I especially liked the service of the waiters at the wedding. The dishes and salads are delicious. The atmosphere in the restaurant is inviting.
Nice hotel, close to the airport. Polite staff. The star was removed for lunch by a box in which they put not fresh meat cuts, which could not be eaten and could have been poisoned! This is always important, but before the plane, it is especially important! It is a pity that the kitchen staff did not control this. The room was clean, the bed linen with a pleasant smell, ironed.
Everything is good, clean, the staff is friendly. Breakfast is very plentiful: soup, stewed vegetables, and many other hot things, but the pastries are not tasty, no coffee, although coffee is normal in the hotel - this happens extremely rarely. By the way, there is construction around, it is dirty in places.
The hotel is great! New and smartly built, but as always there are a lot of but..... The first is terrible sound insulation!!!!! Someone was walking in the room, but it felt like it was in your room... The second is that the prices in the restaurant are too expensive, well, exorbitantly inflated. In short, it is possible for one night, but no more...
A great, new, modern hotel. Well-mannered, professional staff, a luxurious buffet breakfast with an abundance of dishes designed for the most refined gourmets. Signa, PSP, clean, cozy, daily cleaning, quiet and peaceful. I stop regularly, the level of service is only growing.
I RECOMMEND IT!
Nice clean hotel. Upon early check-in, an improved room was provided, so as not to wait. The breakfasts are very varied, the hotel staff is polite, speaks Russian well
In general, I liked the hotel, a good breakfast, in the evening you can exercise, a good sauna, in theory you need a swimming pool - this is one of the disadvantages
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Show business's response
Дмитрий Бизяев
Level 9 Local Expert
February 15, 2024
Overall, I liked the hotel. Comfortable beds, comfortable rooms. The breakfasts are delicious and varied (unless you live in a hotel for a long time, of course). The hotel is located very close to the airport, and from this you can meet quite a large number of vacationing crews of various airlines.
We lived in a two-room business suite with a view of the mosque. The hotel is located on the very edge of the city, and it should be noted that the winds in Astana are the strongest. Even with the windows closed, there are fluctuations in the windows. In this sense, we were not very lucky with the room, because the sealing gum was torn in one of the windows (probably from frequent openings), and the feeling was like on the street (Room No. 616). Of the unpleasant ones, these are absolutely not comfortable extra beds (cots), they were taken for a child. I couldn't sleep half the night, the whole metal frame of the base felt like my body... However, perhaps the problem could be solved with a denser and thicker mattress.
The new hotel looks very decent, but the sound insulation wants to be better, the refrigerator does not cool the kettle does not turn off the toilet handle flies out and there are many such small things, maybe because the new one
A good hotel, the rooms for smokers were pleased, there was no special smell, the only thing was that it seemed that the restaurant downstairs had very low-budget prices.
Excellent hotel - 4 stars. The rooms are comfortable, everything you need is there and replenished on time, cleaning is also daily and on time. The staff is courteous and very efficient. The room rate includes a variety of services. The kitchen is excellent, varied and everything is fresh. I recommend.
A quiet, cozy hotel, with everything you need, with excellent cuisine, the staff is friendly and not intrusive, the location of the hotel is convenient, near the airport.
The hotel is great, new, clean. The staff is polite. We extended the room for an hour for free. The food is normal, cottage cheese, dried fruits, omelette and much more. There is shampoo, balm, body lotion in the bathroom.
I liked the hotel - modern, with good service, clean comfortable rooms, comfortable beds, good white linen. Good sound insulation. From the airport - 9 km, close. Nearby, 800 meters away, is the Mega Silk Way shopping and entertainment center, a beautiful shopping center. There are many cafes, shops, an ice rink. From the window there was a view of the Hazret Sultan Mosque, the largest mosque in Central Asia. The hotel has good WiFi. The room rate includes access to the fitness center and sauna. Special thanks for the breakfasts at the Tengri restaurant - very tasty and varied. The staff is polite and ready to help. At the reception, you can use a computer for free and print the necessary documents.
Definitely yes!
A super efficient hotel in terms of price/quality.
Impeccable hotel staff. Thank you for the warm and pleasant welcome. I can't write down the cons, because there are none :).
Thanks for cleaning the suit, ironing the shirt and just a great welcome.
Stylish and fashionable. Clean and tidy. Polite staff. It is convenient that it is not far from the Airport , there are no such city traffic jams . The distance matters!! I am satisfied))