Altyn kun
306 reviews
August 3, 2023
After reading the bad reviews, I was worried. But I was satisfied. Yes, the pool is cold, but very clean and big! Music plays in a cheerful time, there are always free sunbeds, the sun is all day long. We were lucky with the weather! The food is not like in a restaurant, but it is delicious, as if at home. Our children of 5 and 8 years old were quietly playing on the territory, on the playground, and we watched them from the room (which we were also lucky with). Yes, the rooms are cleaned on request, but they are cleaned after all))) In general, everything is wonderful!
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3
1
August 4, 2023
The rooms are clean,the bedding was crisp new,the kitchen is very tasty,the pool is clean,the territory is clean and equipped for children, the rooms have everything you need, the mattresses are comfortable, the refrigerator is good, everything is nearby, the lake, the bazaar, shops, the city center with cafes.
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2
2
January 2
The food is great, but the room is so-so, although the staff is great, it's awesome, but not too expensive, the pool and the hammam are great too
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July 1, 2023
Advantages: Good location, cozy courtyard, courteous staff, good rooms
Cons: we drove up to the hotel, ruins, construction sites, wormwood, not a single flower in the circle. the beautiful gazebo for recreation was not cleaned (all five days there were crusts of watermelon, which they ate before our arrival), a complete unsanitary environment.Toilet facilities were only for 1 person, and there were 3 of us. I had to talk to the administrator to give us everything.It was stated on the website that you can use spa treatments for free 2 hours a day, in fact they took money from us, (although 10 people were declared, in fact + children in an unspecified number, there was no place in the pool at all, And so I wanted to go to the sauna and pool after the road. The most disgusting were the breakfasts.(Stated buffet), although in fact a ready-made plate. Cold, tasteless, from the cheapest products. We complained every day that it was simply impossible to eat, butter was not served at all, semolina porridge with lumps. There is their restaurant, Sytnaya ploshchad, nearby, but it's a horror. Once we decided to have dinner there, we went in, and there was such a huge queue, we didn't wait, we left.The rooms were not cleaned once in 5 days, the garbage was asked to be removed three times. But the towels are checked under a microscope when handing over the room, although they have never been changed.they dry it on a wire, a rusty strip appears, and then they demand money to pay for the damage to the towel. It is necessary to spoil the service of the hotel so much. Where the administration is looking. We won't go any more and we won't recommend it to anyone.
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8
1
August 1, 2024
We stayed at this hotel for the second time and to our surprise the staff remembered us and served us as well as the first time
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1
July 25, 2024
It's just terrible! We came to rest, when we checked in, we found that there were no glasses and drinking utensils. We thought that this was the way it should be and did not go to the reception. That's why we took mugs from the cafe. As a result, when we were evicted, we were brought to tears because we took away the blue circles that we had never seen, they also referred to our country (we are local), although this is their problem, they wanted to give us a fine. This is some kind of horror!
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1
July 19, 2024
This is the 3rd line from the lake. The placement is average. There is no ventilation in the bathrooms. There is no towel rack. The food is normal. There are no tactile signs. There are no panda vegetables for strollers. For the elderly and with children, do not agree on the 2nd floor. The stairs are not designed for them.
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3
1
July 10, 2024
To be honest, we were upset only with the food. The rest of the hotel is fire, the staff is also fire. We took a trip for 12 days, we never regretted it. The hotel is not on the first line, but this is more of a plus, it takes 10 minutes to walk to the lake even with children, the rooms are clean, a good children's room, I really wish you further development, you are cool, thank you!
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1
October 8, 2024
Maybe someone likes it, but personally I don't. I stayed at this hotel in 2023, the room was a SUITE, but it looked like the worst standard.
As many people as there are opinions
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March 14, 2024
It's not a bad place, but everything is very old. We were in 2022. The TVs were not working, the mother-in-law was very upset. The rooms were renovated a long time ago. The children's corner on the second floor is a quiet horror. The water in the pool is cold, well, perhaps the peculiarities of the climate. The playground was under renovation. In general, I do not recommend it
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July 12, 2023
We lived in the 3rd building. The pool is clean, the rooms are normal, we didn't cross paths with the staff very much. The food in a hearty square is for an amateur, preferably in a cafe. The room has a TV, refrigerator. The beaches are within walking distance. Currency exchange and booking excursions on site, everything is convenient.
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1
1
August 4, 2023
I liked everything. Delicious breakfasts, clean spacious rooms with fresh renovation. I liked that the cleaning is on demand. The pool is large and clean + a children's pool. Discos, karaoke, music by the pool. Everything for recreation and entertainment. The staff is helpful. DJ darling
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3
July 1, 2024
We lived in the 3rd building. In general, everything is fine. Cozy rooms, the pool is just great! However, the coffee served leaves much to be desired, the food is tasteless, bland, and the serving is long...
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3
1
July 29, 2023
The hotel is located, although successfully, in terms of proximity to the beach and the market, but around it there is a continuous wasteland and construction sites. There is not even a road to the hotel, you will walk on the rocks in flip-flops with suitcases on wheels, avoiding pits and piles of garbage. Even the bus will not be able to drive up to the hotel - hobble yourself. And so it is every day. You can leave the hotel and return to it only through an obstacle course. Further more. I strongly advise against taking meals at the hotel. The food is very so-so. Breakfast is cold porridge on the water. And what porridges! I've only seen Sechka in prisons before. And here for the money! Oatmeal of the lowest quality is all right with the husk, which sticks to the teeth. In addition, you will be given a couple of boiled eggs. The buffet is a ready-made plate with cheap paper sausage, thin cheese, a tiny piece of butter and slices of cucumber and tomato. Of the fruits, there are only three transparent semicircles of oranges. Oh, and yes, the famous Kazakh bauyrsak is a piece of dough fried in much-used oil. Cold and greasy. Bon appetit! Breakfast trays are immediately dirty, covered in crumbs, and stink terribly of unwashed, rotten rags. We tried to have lunch there... The soup was waited for an hour. They just brought a tasteless shurpa, although I always thought that it couldn't be spoiled.
In general, it is clear that the owner saves on everything as much as possible. Children of 16 years old are waiting for you in the staff. They do everything either on the dump, or they hide from work somewhere. The room was cleaned in a week only after our request. Well, how did you clean up?.. We entered the room immediately after cleaning. It is clear from the wet floor that she wiped it exactly near the door, did not go further. Well, she took the garbage. That's it! That's just really everything! I didn't even go to the toilet, the dust is untouched, the towels are not changed. By the way, they are not washed here, but simply dried in the sun.
If you are a lover of peace, hell awaits you here. By the pool, the music is hammering with primitive basses so that earplugs do not save. From 10 a.m. to 21 p.m. Every day. And then, until 5 a.m., a disco is already hammering nearby.
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5
September 26, 2024
I liked everything.. We rested with the children for 5 days..Everything is cool..Thank you.. We'll come again..
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3
July 17, 2023
I spent one day here with my family. Excellent service. It is clear that the staff is trained. I thought it would be noisy on the territory at night, but it was quiet and everyone was asleep. A good place for a family vacation. The concept of houses is interesting, a whole mini-town where you can keep children busy with something. The water in the pool is clean.
A separate like for the on-site restaurant - everything is fresh and delicious. Verdict - I definitely recommend it for a vacation on Borovoye!
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2
July 4, 2023
Good afternoon. Yesterday 03.07.2023 we returned from vacation. We rested in Borovoye at Altyn Kun hotels. I want to say that the rest was great, of course, the weather was not very lucky, but the last two days it was hot, everything is fine, the nature is just super. Be sure to take a jeep safari tour, it's just great! I want to say that I will not go to this hotel anymore, firstly, the view of one construction site around did not like it. I was horrified when we just entered the room, as if only the pastels had been changed after the previous guest, dust on the table, above the bed, in the closet, and the bathroom is terrible, neither the taps are washed, and clearly the shower is not washed, everything is in drops so dirty rooms do not change towels, they asked for cleaning, even the garbage was wiped clean they did not take it out, but they take fines when leaving if the towel is stained and they do not wash off. So of course everyone is friendly but dirty. I took off the stars precisely for the hotel, for the dirt.. Choose another hotel.
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4
March 4, 2024
It was in the summer, a room without a conditioner, in the attic, without an elevator. Breakfast needs to go very far to the next building. It is very expensive and not tasty even to have breakfast and lunch in general, prices are like in restaurants in Astana. At least the food in Astana is delicious.
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1
March 17, 2024
Good service, very tasty food, the price includes a visit to the gym and sauna (2 hours). Byrabay mall and the Nature Museum are nearby
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1
1
June 8, 2023
A lovely hotel, the staff is very polite. The rooms are clean , bright , and cozy . The food is delicious. The pool is warm , clean , and pleasantly located . The location of the hotel is very convenient. All necessary amenities are available in the room.
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2
5
September 18, 2024
The best hotel, by the way, the photo is not relevant. There are summer houses, underfloor heating, super in general.
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August 14, 2023
Our check-in 07.08.23. I thought for a long time how many stars to take off because of one fool. The road there went great, the border was passed quickly, but in 10 hours the priest was still tired, but that's okay. Natalia, a pretty young girl is a transport guide, thank you for the wonderful escort. We arrived at 7 a.m., promised check-in at 14:00, but we checked in before 12, the time flew by quickly while we went to the local market. The rooms are great, the Internet works fine, we took a smart set-top box with us and watched new movies in the evenings, just like at home. The girls who do the cleaning are just a miracle, when it was convenient for us, then they came and cleaned. Special respect to Veronica, Roman, Vovchik, Lerchik and Uncle Vanya, you are in the very heart, without you this vacation would not have been a success. The picnic, the mud baths, everything was great!!! A hearty square, according to reviews, I did not want to go there, and how good that I did not listen to these reviews, on the first day we went to dinner, the portions were large and delicious, I liked everything more than. The waiter is a young boy, well done, took the order and brought everything quickly, the service is 5+. Breakfast is a bomb. It seems to me that I have never eaten such delicious porridge. The portions are large, you overeat, even overeat. I would write a lot more, the market is nearby, the yarn is nearby, and I have already written it) But like all good things, the vacation is coming to an end, they were evicted quickly, the boy from the reception was also good, he checked everything quickly and we went to our bus and then the most unpleasant thing began. There were 2 buses, we were traveling with a company of 5 people and for some reason we were divided into 2 different buses, although we went there together, accordingly, we had one refrigerator bag for everyone, someone had to go without food on the road this time, a transport guide met us at the bus who did not even introduce herself, in other words, it's not my problem how you eat, I have lists, a disgusting aunt is far from young, plump, with a black short haircut, she gave instructions at random, yelled at tourists at every stop to go to the toilet faster, but what if there's a queue? She sat on the steps next to the driver all the way and laughed at the whole cabin, distracting him from the road. I would not like to end my vacation in such a company again. If I want to go on vacation here again, I hope I won't see her again, such creatures shouldn't work with people!!! As a result, I took off one star because of her, I wanted 2, but she's not worth it, the rest are all, you're just super!!! Take away the aunt and we will come back to you more than once!!! The rest will remain in our memory!!!
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3
September 16, 2024
We lived in 2-storey summer houses, the floor is washed by appointment, a towel is issued for the whole period, the bath is good, the pool will not go there anymore
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1
July 28, 2023
We lived in the first building, in a two-room room. Friends lived in the next room and it turned out that their room is much smaller than ours, i.e. such rooms are different in size, we can say we were lucky. There are 2 bathrobes, 2 slippers, 2 glasses in the room, although 4 people lived with us.
There is no cleaning in the room! It was an unpleasant surprise. If something is over or cleaning is needed, even to take out the trash, you need to go down to the administrator and ask. And by the way, there was a trash can full of garbage on the floor for 3-4 days.
The repair is fresh and beautiful, the furniture is in good condition.
There is a cooler on the floor, but the water is not tasty in it.
Administrators are responsive.
Breakfast for an amateur. They bring a ready-made complex. Porridge and a plate with an egg, tomatoes. Cucumbers, sausage, cheese, bun . There is no coffee, just tea. You can pour coffee in the vending machine for money.
The water in the outdoor pool is very cold, although it is hot outside, July. The children are sitting in a paddling pool, which is filled with warm water.
Residents of the first building can go to the spa for 2 hours daily for free, there is a sauna, Hammam, swimming pool. You need to pre-register for a time.
Beach towels are given out clean every day.
There is a gazebo, there are several tables in it, you can sit there for free in the evening, barbecue, drink any of your drinks.
There is also a swimming pool with slides, 30 cm deep.
There is a construction site and ruin behind the fence of the hotel. It's not far to the lake.
Overall a good hotel, but for the money we paid, I would like more service.
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3
1
July 31, 2023
We had a rest on July 23-30, 2023 in the 3rd building. This is the third time we have come here. We were in the 1st building for the first time in 2019. We were delighted. At that time, Altyn-Kun was almost the only hotel in Borovoye with a swimming pool, and for children also with a heated one. And the price of a vacation in it was more than tempting. The cozy, calm atmosphere in the 1st building was the best fit for us with a 3-year-old child. Then the pandemic happened and the borders were closed. After the opening of the borders in 2022, we immediately took a ticket back to this hotel, but in the newly opened 3 buildings. And they did not lose. The child grew up and craved activity, which is in abundance on the territory of 3 buildings - another swimming pool with unobtrusive music, a sports ground, a huge area with children's swings and carousels. This year we didn't even have any questions about where to go on vacation - only Borovoe and only Altyn-Kun! This time, friends were invited to come with us, too, with a child. Everyone was satisfied. Breakfast for slaughter - every morning porridge, pastries, eggs, omelets, slicing vegetables, cheese, sausage /chicken - fastidious children swept everything clean! Room cleaning is optional, not scheduled. Children are often piggy, we ordered cleaning almost every other day. We went on a tour, returned - the room is clean, the almost empty trash can becomes empty, fresh towels are on the bed, although we only asked to wash the floor. In the restaurant Sytnaya Ploshchad, discos began to be held in the evenings from 21:00 to 22:30, you can sing karaoke. After that, lights out in the whole "camp". Hotel guides deserve special attention. The girls do their job with a bang: they will not be ignored, they will advise excursions, shops, cafes, change money, and they will just be happy to chat with you on any topic! Moreover, the girls are always in touch, even much after the end of their working day. They don't abandon their guests! Of course, this is not Turkey 5* all inclusive. But! For the money that a vacation in Altyn-Kun is worth, it is much better here than in Turkey)))) next year, here again, as if to my home)))
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3
2
January 12, 2024
The staff is polite and friendly. Comfortable room, with air conditioning, I liked everything except the safe, which often jammed and did not open))
The food in the restaurant is for a big fan)))
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3
1
August 2, 2023
Among the advantages: nice renovation in the rooms and a swimming pool on site.
Unfortunately, there are many more disadvantages:
1. For 4 we were offered a suite room, since it is two-room. In fact, the room is very small and the four of us are extremely cramped there.
2. At a price of 10 thousand per day, breakfast is fixed, and if you do not eat porridge, you will leave the table half-starved. Cleaning 1 time in 3 (!!!) of the day and only on request. The urns on the floors are also not taken out for several days.
3. The pool is icy. If I had known that it was impossible to swim in it, I would not have overpayed for this hotel.
4. The cherry on the cake: when handing over the room, the administrators with a magnifying glass examine the linen and towels for stains, although at this price of accommodation they could be given to us...
Summary: don't set foot here anymore...
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2
1
August 22, 2022
The staff is attentive, taking care of the comfort of the guests. 3 buildings. 1 and 2 are comfortable, for family holidays. 3 -bungalows- for the unassuming
Travelers: throw things into the mountains. There are outdoor pools. In the 1st and 2nd buildings of the spa, I liked that you can choose the time for an additional fee. The fee for standard rooms. There is a suite in the 2nd building- above the level, the spa is included in the price. There is a construction site around, 5-7 minutes to the lake, there are canteens on site. There are many shops and restaurants nearby. I recommend the Uzbek girl. I had a great rest, thanks for the hospitality!
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1
2
September 24, 2023
a great hotel, there is a swimming pool, there is a playground, there is also a football field. The breakfasts are delicious, the rooms are clean, towels are provided on request (at the very beginning they were also given). It's not far from the center, I really liked it
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3
3
July 28, 2024
Clean, cozy, cool pool, on-site excursions can be purchased, friendly staff.
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1
June 21, 2023
Cleanliness, swimming pool, sports and children's playgrounds are pleasing. The food in the Hearty Square was not delicious. The road to the hotel was never rolled up, they walked on the rubble. We really love this hotel, it's a good idea.
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4
July 1, 2023
In general, the hotel is not bad, there is a swimming pool, playgrounds for children, sports fields, cafes on site. We lived in the 3rd building and unfortunately we were unlucky with the weather, it was raining and cold, respectively, in the room too. The walls there seem to be made of cardboard, you can hear absolutely everything that happens behind the wall, Wi-Fi catches only on the street, only the floor is washed and only where there is nothing. They don't move the bedside tables, they don't clean under the bed, I don't say anything about the bathroom at all. In general, we were very dissatisfied with the service
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6
June 3, 2023
An excellent combination of price = quality.
Convenient location, near the lake, park, cafe.
There is Parking, a pleasant area. A great pool for adults and toddlers. I definitely recommend it.
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4
4
July 21, 2023
We rested in summer houses. The rooms are budget, there is everything at a minimum, a towel, a glass, a bed, a wardrobe, a TV. But if you move in with a child, you need to pay for an extra bed, it's a small uncomfortable cot. The advantages are over. There is no service, no service, in order to have breakfast in the dining room, you need to stand in line and get a piece of sausage, an omelet and a piece of tomatoes. The food is not delicious. There is an ice pool on the territory, it is impossible to swim. In 4 days, we were charged almost 35,000 rubles. I will never advise anyone to stay in this hostel...
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2
1
September 15, 2024
I liked everything, except that it stands on the outskirts and it's a long walk to the center and the lake.
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August 6, 2023
It's cool. The rooms are clean. You feel at home there. The pool is cool in the open air. I liked everything very much. Breakfast includes a beplag. The breakfasts are delicious.
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3
1
August 1, 2023
We lived in new buildings with breakfast.
3 towels are provided for 2 people in the room. Cabinets without shelves, so you can't put things properly, there is no kettle in the room, if you want to drink tea, go get boiling water in a cafe.
The breakfasts are very meager, monotonous, and the portions are small. Of the drinks, only milk and tea, and sometimes only black. One day, instead of 2 types of bread, there was one. We came for breakfast at 9.30 am - there is only one type of porridge left, no one is going to cook for all visitors, either eat the rest or do not eat at all. The scrambled eggs are cold, they are probably cooked in the evening. The trays are wiped in front of the queue, and once they were wiped rotten with water with leftover food, which stank like the trays themselves. The menu will be in the photo.
The room key is in one copy, so if you ask to clean the room, then wait until they come to clean or leave the room keys. The staff is 90% schoolchildren, so the attitude is mildly superficial.
A mirror fell at night, broke, and broke through the sink. I went to the reception desk, where the same schoolgirls from the staff were returning from a party, I told them to inform the responsible person and in the morning they came to remove the fragments and the mirror. In the morning, there was zero reaction until they came up again. They removed the fragments, said they would replace the mirror and sink. Nothing happened during the day, the next day I came up again, it turned out there were no mirrors, I had to buy a new one, and in principle they would not change the sink. I suggested either to solve the problem with the mirror today or to overpower us to another room, the schoolgirl said that she would find out from the management, we went on an excursion. After lunch, I came up again, they told me that since we were not there, they gave the vacant room to the new arrivals, and we would have to wait another day for the mirror.
Now let's turn on the logic, it turns out that if we were in place, we would be moved to a new room, and the other tenants who were supposed to come in would be settled in our room without a mirror? It sounds crazy. As a result, 2 days without a mirror and with a broken sink.
The pool is heated from the sun, so the water is always cold.
WiFi does not work at all, it grows every 3-5 minutes.
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3
August 14, 2023
We stayed with friends in suite 206 from August 8 to 12. In the room, one of the balcony doors is broken (they promised to do it every day, one day they came and measured another door and that's all that remained), the carpet is dirty, the tulle is torn, the curtain is dirty and full of holes, the light walls are stained with dirty spots, the skirting boards on the floor are falling off, the chairs are different, the "white" bedspread is all in dark spots, there were 2 face towels and 2 foot towels for 4 people (they asked for 2 more towels), "white" bathrobes were all crumpled, 2 glasses in a mismatch for 4 people (they asked for them). Room cleaning is only provided if you leave a request at the reception and only the bathroom is cleaned and no more. Of course, we did not come to lie in the room, but these little things make an impression and rest. There are no complaints about the food, the standard breakfast. For all the disadvantages, we managed to negotiate with a representative of the management, Eugene, for compensation in the form of one dinner. The dinner was delicious. Of the advantages, I would like to note the courtesy of the staff and most importantly, there is a representative of Borovoe Tour Pearl of the Blue Mountains on the territory. Great excursions, great staff.
I'm sure you can find a more decent hotel.
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2
2
July 9, 2023
Cozy is not expensive and beautiful . The lake is super
The service is good, all shops, beaches,cafes are within walking distance. Lots of entertainment. One of the best is the safari tour
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3
December 8, 2023
A new economy hotel. Outdoor summer pool + playground and children's playground = fun. I didn't like the cafe and the food in the Sytnaya Square.
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March 1, 2024
A great place to relax, we have already rested in borovoye more than once, that year the children were happy in altyn kun!the pool is next to the building, everything is clean and tidy!
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1
May 27, 2024
The rooms are dirty, the toilet is wobbly, all the walls in the bathroom are streaked, the staff is friendly, wi-fi is constantly missing, the TV channels were constantly lost (the masters were called), the breakfasts are excellent (porridge, omelette, cucumbers, tomatoes, cheese, sausage, oranges and bread) the adult pool is clean, the children's is dirty
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1
July 29, 2024
A good hotel, everything is clean, a good large swimming pool, the only thing is high audibility
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3
July 25, 2023
I went to rest in the 3rd building, I liked everything,there is a swimming pool and a football field on the territory, as well as ice cream is sold against the pool, which is very good, the food is delicious and in general it is very cool here🤪
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3
2
August 24, 2023
A three-star hotel. I won't go a second time. Disgusting breakfasts, dried vegetable slices and fried and cold eggs (apparently prepared in advance and stored in the refrigerator) have never seen this before. It is generally better not to leave the territory in the evening, there is no lighting and it is expensive from rubble and there is an open well along the way. The hotel itself is still nothing, but what's around... Construction sites, an embankment road, waist-high grass. The only advantage is the pleasant staff and that's not all. Good maids are helpful, waitresses in the restaurant, the guide at the hotel Valeria is very pleasant. Of the obvious advantages, only the presence of swimming pools. Improve and improve. Work on breakfast and the availability of dishes, there are always not enough cups for everyone, you are waiting for the forks and spoons to be washed, and almost all the food is not tasty. Caesar is normal and my daughter liked the dumplings. That's all. Good luck and prosperity.
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1
1
July 9, 2023
This is going to be a very long review.
We lived in this "hotel" in summer buildings (building 3 is considered) from July 2 to July 7 (evening), from July 7 to July 8 to the 9th, my hysterics and I were moved at night (!!!) to another room (104), later I will explain in more detail, so this is the worst place, where have we ever been. An ideal place to spoil your mood, relax, etc.
The cost of a ticket with a transfer is 34751, a transfer for two is 7000 rubles, a total of 3964 rubles per day is 43 kopecks.
Plus, we paid a resort fee of 850 rubles. Whether it's a little or a lot to get such pleasure, decide for yourself.
But here's what awaits you for this money:
1. There is no sound insulation from the word at all, absolutely everything can be heard from all sides. Loud parties can be heard from the street, neighbors' TV, conversations are not even loud.
So we were still very unlucky with the neighbors, who behaved very noisily, aggressively and inadequately, considering themselves kings, they staged very noisy drinking parties for 4 nights in a row, etc., I turned to the administration, found out what laws on silence in the KZ, asked to check the guards, tried to somehow negotiate with "vacationers", so as not to make noise, since even earplugs did not drown out what was happening from the street.
I also checked the availability of seats (there were none there, nor in the 1st or 2nd building) to be relocated.
So on the evening of the 7th, the apotheosis of this nightmare occurred, I did not enter into a dialogue with the vacationers, brought the guard and the administrator, the behavior of the guard just killed me, he asked me to speak exclusively in half a voice, there are 17 people in this gazebo, and the walls are cardboard! But the "vacationers" were so outraged that they were not allowed to rest at night, that there was a mix that almost turned into a fight, although as it turned out later, fights and police are frequent phenomena there. As a result, I was already hysterical and went to the 2nd building to ask us to move with an additional payment, the administrator of the 2nd building raised the maids, security, etc. at night, we were washed a free room, we moved to another building at 2 a.m. and were given a room where it was quiet!!!
Then we lived in another room and were surrounded other neighbors, you could even sleep!
But there were a lot of marginals in our arrival ...
2. They say these are new buildings, but damaged sagging mattresses, stripped furniture and cracks in the walls indicate the opposite. By the way, it was better in the second room. It's much better.
3.For breakfast, they give an incomprehensible piglet, which for some reason is called porridge, the portions are so small, and the sausage is so transparent that it becomes interesting, why even include such a breakfast in the price? At the same time, the omelet consisted of salt and my tears a couple of times, because we paid for it. The queues are huge in the morning.
But it is worth noting that there were tourists who really liked breakfast, I specifically asked people
4. To clean the room, you need to ask for it, in normal places it is a matter of course, it is not so here.
5. The WiFi is permanently broken here, there are even no comments. Catches only in the gazebo at the reception. In the rooms only at 5-6-7 in the morning. The first 3 days were caught only at the reception, then it seemed somewhere else, I eventually paid for roaming.
6. There is nothing in the room for a comfortable stay - there is no hair dryer, soap set, kettle, slippers, etc. Although the cost is like some of the not the worst hotels in Astana, where all this is available. Plus, I compared the prices for borovoi, for this money there are much more better options than we thought. 😭
7. The doors contain glass elements, at night they turn on lanterns, they light up the whole room, we, like many, covered with a blanket, such as curtains.
There are still two small advantages - a swimming pool and the availability of dryers for things.
The pool is the place that is monitored, cleaned, and washed here. They give special towels for the pool.
The gazebos are constantly occupied (guess by whom), and when they are free, it is unpleasant to be there, so everything is doused with beer, stained with watermelon, etc. Although we have seen that they are being washed, but apparently they cannot keep track of all of them.
Considering the above, I can express my gratitude to the administrator of the 2nd building, who worked from July 7-8, the maid girls who washed our room at night, and Veronica, who sells excursions and changes money.
I can only advise people with stress tolerance to relax in this wonderful place: the level of God, because I howled on the second day, I was looking for other housing options.
Building 1 and 2 are like a separate planet for other people, I advise you to consider living options in these buildings. But again, for that kind of money, you can find better options there, since there is no infrastructure around, everything is dug up.
See original · Русский
5
1
August 10, 2023
We lived in July 2023, expected better conditions, more comfort, better food and service. They do not clean the rooms well, behind the cabinets, sofas, dust in the rooms, there is a plaque on the faucet in the bathroom, the set for staying in the room is the cheapest, we were 7 days, during this time I have never seen cleaning at least 1 pool, breakfasts are monotonous, sometimes it is not possible to eat porridge at all, toys in the game are dirty, in general, we were not satisfied. They took junior suites, but in the end there was no difference from the standards, they just overpaid.
See original · Русский
3
1
August 11, 2023
We lived in building 10, the room is standard, but does not meet the standard. There are three towels for two, there is no shift (we lived for five days), you need to ask to clean the room, there is no soap, shower gel, shampoo, there is no glass for toothbrushes, midges, garbage is not taken out, even if they are cleaned with a sour face when you ask. I didn't like breakfast at the Sytnaya Ploshchad cafe (the portion was stolen), it was of the same type. The dressing is not washed after each one. There is no sink in the hall to wash your hands. The staff are children. What can I ask? The clothes dryer is one on two floors. The territory is dirty, not well maintained.
See original · Русский
4
2
July 17, 2023
We decided to relax with our family by visiting the beautiful Borovoe Lake. As a result, when checking in on the first day, in 5 minutes of being in the room, my white socks became dirty, as if I walked on the ground. Zero service, there is none at all. The Internet does not work, only in the mornings and then with difficulty. The breakfasts were on, and it was terrible, it's not possible to eat, I haven't seen this before, so that there was shit in the kitchen, they shook off the tables with a dirty rag right on the floor! Yes, this hotel has a spa, like a spa pool and two saunas, well, I'll say the same thing about cleanliness, it's full of dirt. There is also a children's playground, and it's terribly dirty, everything is broken! In general, I do not recommend this hotel at all. People, think a hundred thousand times before booking a room at this hotel.
See original · Русский
5
2
June 15, 2023
This is a 2-star hotel, the rooms are falling apart before our eyes, the lamp fell out on the first day and the shower almost did not last, the room before check-in as if they did not clean the socks immediately were in some kind of fluff, there is no soap and no toiletries, no one cleans the rooms and does not even change the towels, the walls are made of cardboard in the cracks, you can even hear the rumbling in the stomach of the neighbors through them, the prices in the local hearty square are just brutal, even on the main street you can't spend that much, there is no service in the same institution completely, I had to run around looking for someone to pay money (as everywhere they took a 10% service fee from the check) WiFi is not it has been working since the first day, they said that if it does not turn on, then it is being repaired, it has not been repaired in 3 days, you can write for a long time, but I think the essence is clear. I do not recommend a new summer building to anyone
See original · Русский
5