The reception staff is absolutely unfriendly and unprofessional.
It is also quite normal for this institution to name one amount over the phone , and after checking in , say an hour later that they have literally just had an increase .
The balcony was not closed
in the room, the electricity was cut off several times until the vending machine was changed.
Construction is also actively underway on the territory.
The best hotel in Gagra!!! Excellent rooms and service. The level is almost European. I definitely recommend you to visit! I will be happy to return if I am in Abkhazia.
The hotel is chic, modern, the concept is just super. We just returned and already miss you. The food is beyond praise, the pool is the most gentle, the sound of the sea, the view of the mountains, the morning birds from the room are a delight.Let's definitely come back!
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Олег
Level 11 Local Expert
December 7, 2022
A great place to relax. We have been here more than once. I can say an excellent hotel with very good animation. Animation deserves special attention. Everything is great!
A great place for a family vacation! For kids, in general, everything is there! The animators are doing a great job! I liked the kitchen!
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Александр Епифанцев
Level 9 Local Expert
December 11, 2022
Great place, first line. Sea and mountain views, a spa area is being built in the courtyard, everything should be done by the summer season of 23. There is a market within a five-minute walk, you can buy souvenirs, fruits, things, etc.
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Тимофей Никонов
Level 21 Local Expert
January 15, 2022
Great hotel. We were in winter. The pool is open. Very cool animators. They do not let children or adults get bored. ) The kitchen is wonderful, the staff is helpful, there is parking. The manager is just lovely.
A wonderful hotel, on an equal footing with Turkish 4* hotels, right on the seashore, I really liked the pool, although it was a little warm in the off-season, but this did not stop us) The food is excellent, the rooms are modern, cozy, I recommend overlooking the sea.
We visited in March 2021. We lived for a day. I can say that the hotel is new, the sea is nearby, there is a private pool. The rooms are clean, everything worked) There were not many guests at that time, they were waiting for the season. The staff is polite and attentive. The kitchen was just starting up, but it still wasn't bad.
We were vacationing with three children . It's all good. I liked everything : food , rooms , staff . The children were entertained all day , the children were not bored and were busy all day with something
We stayed at the hotel from 28.06 to 02.07.
What didn't you like:
1. On the night from 1.07 to 92.07, from 24 to one o'clock in the morning, the perforator worked in the kitchen, woke everyone up (99% of vacationers with young children), when the indignation of vacationers began, repair work stopped in terms of the operation of the perforator. Our room was above the kitchen and the audibility of the renovation was as if we were working in the bathroom. The administration apologized to the complaints, but continued for another 20 minutes.
2. We rested for 4m and we were given 1 foot towel for everyone.
3. The beach is not monitored (the beach of the hotel) and the sunbeds were occupied by non-vacationers of the hotel, they smoked every day.
4. Beach towels can only be changed at the maid's (if you find them and she doesn't forget). High humidity does not allow them to dry on the balcony.
5. The maids were slow (from Tajikistan), they did not give cleaning supplies. Our grandmother was poisoned (they ate only in the hotel dining room) and asked to change towels as soon as possible, they did it after 3 hours.
6. There is no sink in the toilet (it is where the bed is) and it was very uncomfortable for our family.
7. There are a lot of Mosquitoes (there was a raptor in the room, but it did not act on Mosquitoes and traces of them were visible - apparently the guests kill them than they have to without lavishing repairs and furniture).
I really liked it:
1. A medical worker at the hotel - when applying, she gave additional medications, offered an injection.
2. Clean everywhere: on the territory, in the rooms, in the dining room, on the beach.
3. Delicious food, lots of fruits. Local wine is offered at dinner and upon check-in.
4. Sun beds and umbrellas on the beach.
5. Excellent animators: the guys who do animation work out every penny! Well done! There is a maze, slides, etc. in the recreation room for kids. every day there are different master classes, sports and games and a children's disco. Fitness, zumba for adults. There was a foam disco. In this regard, the hotel managers are just great!!!!
6. There are a lot of beautiful greenery near the pool, it is very pleasant to have lunch / dinner on the terrace looking at all this beauty! It is beautiful and cozy in the dining room, comfortable furniture.
7. Ropes are stretched at the buoys on the beach and large stones (2x2) are at the bottom. You can swim to the buoy and stand there (standing on a stone near the waist-deep water buoy).
8. Nearby rent catamarans for 600, a banana for 500 rubles per person (I really liked it in the morning as they take me to the dolphins)
9. Medlar is sooo delicious on the market at 120 rubles per kg (although you eat too much fruit at the hotel!).
10. Wi-Fi works great.
Very nice hotel! My husband noted that he was ready to meet old age in this wonderful hotel.We will definitely come again. Of the wishes, I would like to increase the territory and make an outdoor recreation area and more greenery.
The best hotel in Abkhazia. This is not 4 stars, but all 5, plus. I didn't want to leave after a 10-day vacation.
Animators are ready to play with children all day, and parents can spend time together and relax.
A wonderful hotel, I would come back here a hundred times without thinking! There is everything you need, every detail is thought out. The underfloor heating is a bomb 👍
Unfortunately, we were unlucky with the weather, when we rested in Gagra for 5 days, only 1.5 days had sunshine.
Generally:The hotel is wonderful:kids' club,meals, the sea is right behind the fence.I liked the fact that you can get to the hotel without going through the reception)
It's a little far from the center to walk for a walk.
Highly recommend it! Everything is at a very good level! As they say in the comments, all issues are resolved on the fly! Everyone is sick with rotovirus! If possible, please send my regards to the rental;)
We stayed at this hotel in mid-December 2020. A great family hotel. Excellent cuisine, everything is very tasty. A warm pool, up to 30 degrees. Thank you so much.
We are resting in this hotel now.I like everything very much.The animation is at the highest level, the whole day is scheduled.The children really like it.The food is excellent, everything is very, very tasty.Thank you for such a vacation!
It is difficult to evaluate hotels in Abkhazia. The star rating corresponds to the stated 4. The rooms are large, high ceilings, there is underfloor heating. The location is really on the outskirts, but at the same time on the first line from the sea, it's about like in Egypt - a hotel and nothing else around. Externally, the building is modern, it looks like a fazenda, keep in mind that there is nothing nearby, the nearest store is 7 minutes on foot, and the cafe is 15 minutes away. Therefore, it is optimal to take full board. Gagra itself is a place that is 30 years behind in development, the lights are often turned off here, but the hotel has a generator.
Cons of the hotel: complete lack of sound insulation (snoring is heard in the next room), hot water is sometimes barely warm. There is no coffee machine at breakfast. There are only 20 federal channels on TV. There is no card payment and booking payment is also not accepted.
IS COMFORT IN ABKHAZIA A REALITY?
I personally doubted it. May the lovers of Abkhazia forgive me. But for me, she turned her wild, unkempt, fetid, untidy, arrogant and irresponsible side more often.
In the same hotel, I suddenly felt like I was abroad.
New, clean rooms with thoughtful design. They even put slippers for the child.
There is a swimming pool, volleyball and basketball courts, massage, a children's club, a cafe-bar with pleasant music, its own beach with free umbrellas, sun beds and towels.
The animation for the whole family is very high quality. Activities for every taste. Athletic, creative, team, intellectual.
Edaaaa. Really high-quality and delicious. Finally, I can relax about what the child is eating.
In general, we did not lose.
Well, first of all, I have already written a review about the hotel more than once - in a nutshell - it is not inferior to 4*In Turkey..everything is cool, but the photo is already outdated..now there are a lot more floors in the building, which is two-storeyed in the photo, a great playground- we'll go there again soon- let's see how else they improved 8 months after our autumn vacation.. but judging by the videos that tourists post on Instagram, everything is fine - the hotel is thriving and living an active life..
Price, quality. A very comfortable stay with children.
One disadvantage is the bad road to the hotel.
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А.
Level 4 Local Expert
September 16, 2021
If you relax in Novaya Gagra, then only in hotels, remember as a reminder: Aquamarine, Europe, Grand Abkhazia Hotel, AMRA Park otel, AMZA, Alex hotel, Empire, it is very important to have a swimming pool and high-quality food, they have everything, the sea is often dirty in Novaya Gagra and stormy, the food is only tested in hotels, in the markets of poisoning and infection, it has been tested on yourself. Do not open your mouth at sea, rotovirus infection is a common occurrence, minus a day or two for sure!
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Надежда
Level 9 Local Expert
July 14, 2022
Excellent hotel, new, clean, close to the sea, delicious food, friendly staff, warm pool. We will definitely come back next year.
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katerina
Level 5 Local Expert
June 1, 2021
The food at the hotel is very tasty. I'm cold, but the heated pool has sunk into my soul, it's very nice. Thanks to the chefs for such delicious food!
There was a moment when there was a smell of sewage in the bathroom, I asked to bring a diffuser. I asked for two days to fix the problem with the unpleasant smell, but somehow it didn't work out. I was just in a smaller room, it didn't interfere with my rest. Spacious rooms, pleasant grounds. The Wi-Fi was working smoothly.
We have been to many places and in Abkhazia this is the coolest place to relax! The food is varied, the pool is warm, the service is very close to the European level
A good hotel, the only thing is that if your windows overlook the sea, be prepared for the fact that the music is screaming on the beach at the bar until 12 at night and you will not be able to sleep with the window open!
Wonderful room stock, delicious food, animation for children, the sea is 1 minute away, there are always sun beds and umbrellas, heated pool all year round