Only here they helped to stabilize the kitty. Thanks to the veterinarians Klyashtorny I.V. and Malevich A.A. - they explained everything in great detail, showed what needs to be done at home. It turned out to be expensive, but the prices are plus or minus the same as everywhere else
Many thanks to the administrators of the clinic and Dr. Vadim Anatolyevich Kotikov and his assistant for their high professionalism, responsiveness and urgent help to our cat! After a sad experience in another clinic, it was especially valuable that the clinic administrators were friendly and quickly accepted, and the medical staff, despite their fatigue, provided assistance within 15 minutes, carefully examined the cat, and gave advice on further care. Thank you very much!!!
I cannot assess the quality of the ultrasound itself, but I can leave a subjective assessment of the reception of the doctor who performed the ultrasound to Kotu - Voronets A.V.
Comparing with the doctor Olga Vysokogornaya (unfortunately, she no longer works at the clinic), I am disappointed.
Previously, the ultrasound took place in 3 minutes, the animal lay still, they did not even shave its fur.
I just didn't like the human approach. The reception was conveery, the doctor was unfriendly, and did not get acquainted with the animal for location. Usually doctors are naturally nice to animals and interested. The ultrasound lasted longer, the cat, who always freezes and is calm in fear, began to break out with some manipulations, which had not happened before. Maybe he was in pain.
After the appointment, the doctor told me to just get a printout from the administrator — previously, after the appointment, specialists always took out a document with their signature. Perhaps this is an empty formality, but the unwillingness to spend even a minute of time on the standard clinic action after ultrasound - ?? It's not clear to me.
It left the impression that the doctor, as a person, does not want to communicate with people or animals once again.
The review is not about the clinic as a whole, I am disappointed in a particular doctor. I like doctors Kurzina E.M. And Malevich A.A., the clinic administrators are always polite.
They are trying to recruit more patients than they can "digest", they just earn money without any remorse and respect for people. They were booked for procedures with two pets for a certain time. We arrived 15 minutes earlier, the office was without patients, as soon as our time came, they immediately sent a person there who was supposed to go half an hour earlier by appointment. Well, if that patient was delayed, why not send those who arrived on time in these free minutes? As a result, the pets are hungry and nervous sitting in the carrier, and we, the owners, spend our personal time and money that we could earn at this time of sitting it is unclear for what reason. And they take crazy money from animal owners without apologies. To be honest, you come to this clinic and already feel guilty for coming, judging by the reaction of the staff at the reception.
Good afternoon. I want to leave a negative review about the work of this veterinary clinic. An emergency appointment with a surgeon was needed. When I went to the company's website, I saw one (last) ticket for an appointment with a surgeon. I've booked it. There was no information that this was not a ticket to the surgeon. The cat was being driven from afar. After a little over an hour, the clinic called me back with the answer that there was no appointment with the surgeon, while they said that that last free appointment was not for the surgeon, but for a dressing, the surgeon was operating and there was no time. There is an indication in the application that the final confirmation is after a call from the administrator. BUT, the ticket was ordered. When asked how to resolve the situation, I was told to contact another clinic, no other offer was received, if I have any questions, I was offered to call the feedback department (the same administrators or call center), if something does not suit me, write a letter. I would like to highlight the problem of personnel (the work of administrators) to the management. What kind of reputation can a clinic have if in emergency situations (I'm not talking about a routine check-up) do you see complete indifference and indifference to the health of animals in this veterinary clinic? We also had questions about the animal's health after the operation there. We did not deal with this issue, but in vain... As I see it. People are willing to pay a lot of money for their loved ones, for each owner-his pet is a member of his family, but you do not get participation and understanding, prompt resolution of the issue. Sorry..Please sort out the booking system on the clinic's website. Administration -0 stars for organizing and resolving issues. As it is. This is my opinion. Although there are good doctors there. Never set foot in this clinic again. The Address Of the Application is Bearing passage, 9
It's a terrible clinic. We went to the dog's examination extra late at night, and they put a 93% fatal outcome. They offered a hospital for 700 rubles or more per day. We decided the next day to show the dog at another clinic, where we took tests that were very good. They prescribed normal treatment. The dog is recovering. And here we are immediately offered euthanasia without any tests, ultrasound and other things. I don't recommend it. They just rip off money as best they can when they see that people are ready to give everything for their animal.
August 3, 2024 - my dog's paw was pinned down by the front door (according to my son, there is a lot of blood, the paw clearly hurts, I am 400 km from Minsk). I called the clinic with a request for an emergency consultation and, if necessary, emergency assistance. The admission was REFUSED!!! According to the administrator, all surgeons are on operations. To my request that they will come and wait, the answer is:the operations will be completed by 21.00, and this is the end of the working day. A large round-the-clock clinic refused emergency assistance (((( Minus one regular customer (((( Fortunately, there are wonderful veterinary doctors and a clinic in the city where everything was done quickly and clearly.
The clinic is one of the best we've been to, and we've been to different clinics, we've spent a lot of money in different clinics.
But this is an exception, the staff is polite, animals are treated much better than in other clinics, there is its own laboratory, all tests can be done on the spot, the price tag is certainly worth all the procedures, although it is a little controversial 😅
In general, I am very happy, only here we were given the correct diagnosis for our pet, we have been contacted here more than once, and it was here that a woman (not an employee) once helped us, the woman paid us all the expenses for our cat, she is a volunteer from the organization and helped in a difficult moment, so I advise everyone to contact here.
in general, an excellent institution, the staff is polite, answers all questions in sufficient detail. I have more of a recommendation on how to improve the service, regarding the passage of procedures on a first-come, first-served basis. it is necessary to immediately inform visitors that it may take half a day (not half an hour-an hour!!!!!), that if there is no urgent need, there is no point in using such an opportunity. or when a person says that he is getting into a live queue, immediately warn him how many such people are in front of him and give an approximate time. or offer to notify by phone when you are in queue 2, so that people can leave-arrive during this time. and then there will be quite a lot of negativity from people who were offered to use such a service, they counted on half an hour or an hour, and in the end it turned out to be 2.3 + hours, which is quite logical to expect))))
There are no complaints about the veterinary library. But there is a blade.
To begin with, with a specific appointment, you can wait up to 40 minutes (tested on personal experience). Some specialists cannot be caught. The dentist appears twice a week.
But... They help with the animals. That's why it's not a negative review.
Thanks to Koltunova M.A.
Never in 20 years of visiting clinics, even before operations, have we been given such a complete consultation as we were given here at a routine check-up before vaccination :)
Well, they told us everything in detail, we were very pleasantly surprised. Absolutely about everything and even gave recommendations, it seems, on ordinary topics, but we have never heard these tips. It was very helpful. We answered all the questions. The claws were trimmed in some kind of space technology)) Very cool.
Super detailed inspection, attentive and kind attitude. Thank you! 🙌
A good veterinary clinic helped with an infection caused by an allergy in a dog. Very grateful. We signed up, came quickly without any problems, prescribed tests, then drugs and injected us until we reached remission. Reasonable prices, which is not a little important!
Hello, I want to express my deep gratitude to Dr. Elena Mikhailovna Kurzina, we have been serving in this clinic for about 10 years.The other day we had an emergency situation, Elena Mikhailovna did not slow down to examine the dog and saved our friend's life. We are immensely grateful to you!
I took my cat to this veterinary clinic for vaccination and was very satisfied with the service! The doctor was very professional and caring, he carefully explained to me all the steps of the procedure and answered all my questions. My pet felt comfortable and calm thanks to the attentive attitude of the staff.
Many thanks to Dr. N. String and your excellent rehabilitologist. I brought a cat, after an unsuccessful injection in another clinic, a month was lame, treatment did not help, they advised me to take him to the Doctor's Office. The problem was to sign up, everything was scheduled for 2 weeks, but it is understandable, it is difficult to get to good specialists. He diagnosed it immediately, advised me to go to a rehabilitologist, since she had time for us. A beautiful woman massaged the cat well, showed him in detail how to stretch his paw. After taking it the next day, the lameness decreased noticeably, after 5 days of massage, the cat is like new, the paw has returned to normal and is functioning perfectly, thank you very much
We use the services regularly, although geographically all branches are far from us. Wonderful, very humane doctors in relation to animals (it sounds strange, but I will not correct it). Unfortunately, since the company has grown and become one of the largest, the attitude of administrators has become more formal, even to the detriment of patients. But there were cases when doctors themselves agreed among themselves, sent us for additional examinations out of turn and helped us avoid attracting a clumsy administrative resource. Many thanks to them for the health of our pets.
There were serious problems with the cat, I needed help at an untimely time.This vet clinic is open around the clock. Helpful staff, good doctors. Very good technical equipment. Of course, the acquaintance with the clinic did not take place from a good life, but it was positive. Thanks
5 звёзд вашему заведению только за прием и работу врача Максима Кардаш. Замечательный врач! Рекомендовал наш терапевт, как отличного профи! Всё рассказал, показал, утешил. Назначены повторные осмотры, обязательно придём снова.
Уважаемая администрация, но сервис у вас просто отсутствует. Прошу записать на одно число ( предварительно проинформировав в вайбере), записывают на другое, раньше на несколько дней. Накануне обзванивают, ни извините, ни к сожалению, может вам предложить другое окошко. Сухо " запись отменяю, верно?". Если бы я не проявила инициативу, то и не попали бы к врачу, т.к записи на необходимую дату не сделали. Человеческий фактор, понимаю, бывает
Но! Это не все. Следующая запись была к ортопеду. Записываюсь онлайн на определённое время. Не перезванивают в течении 10 минут. Жду. На сайте есть информация, что запись должна быть подтверждена администратором. И ни капли информации о том, что звонок в приоритете. Перезванивают и сообщают, что мою запись уже заняли по телефонному звонку. В смысле?! И для чего тогда предложена онлайн запись?. Повезло, что хоть окошко на другое время было. Естественно, из-за этого безобразия без опозданий на работу не обошлось. Сервис отвратительный, сделайте с этим что-нибудь. Всю нервную систему подняли, пока дождались встречи с врачом.
Many thanks to all the staff of the clinic and the chief physician for saving our kitty Lada from an exacerbation of pancreatitis, she was hospitalized, stabilized, tested, ivs, fed - thank you very much!
I've heard all sorts of things, but we still decided to apply here for a difficult case with our cat. We were refused elsewhere. The staff was polite enough, it was pleasant to communicate with the doctors, they calmed them down, but they told everything as it is, answered all questions. We did everything we could. The operation went well. The cat was returned in the same condition as it was left. Special thanks to Dr. V.V. Pileyko, who performed the operation and did everything carefully. It's just a pity that in the end they gave the cat a disappointing diagnosis and said they couldn't do anything about it:(
There are also a couple of disadvantages: you almost always need to wait for some extra time, even if you came exactly by appointment. And after the operation, as they said that the cat could already be picked up, they still had to wait for several hours (!)
And also be ready for 5 minutes of inspection and confirmation for the third time of the need for the operation to pay +- 40 rubles
But out of the pleasant, the agreed amount in the contract for the operation turned out to be 200 rubles higher than the total amount paid
Огромное спасибо докторам Кунцевич А. Л. и Кляшторный И. В. Мы не из Минска и на протяжении последних полугода объездили всех врачей в нашем городе, нам говорили что у нас и панлекопения, и опухоль, и гемобартонелез, лечение не помогало и кошке становилось только хуже. Но тут у нас взяли все необходимые анализы и назначили препараты, после которых кошке сразу же стало лучше. К сожалению поставленный диагноз не лечится, но я очень рада, что моя кошка может жить нормальной жизнью благодаря назначенным препаратам. Она больше не мучается, нормально ест, играется и интересуется всем что происходит вокруг. Еще раз спасибо!
Many thanks for the excellent operation performed by orthopedic surgeon Kardash Maxim! The 9-year-old Yorke had a torn cruciate knee ligament. The operation was difficult and painful, but the baby is fine and does not even limp. Special thanks to the clinic staff for the warm welcome, humanity and postoperative care of the baby. Low bow!
I came with a cat by ambulance, he felt so bad, a deaf girl is sitting at the reception, who does not hear what you are saying to her, while you are shouting at the floor of the hospital, the ultrasound technician cannot even tell you in a nutshell what is wrong with your pet and imposes the service of a ‘doctor’, for which of course it is paid separately, the cat was found to have 2 tumors, he was 15 years old + diabetes was found, diabetes at this age is absolutely contraindicated operations, since the cat is old and simply elementary will not withstand them, but they will definitely advise you to do them and immediately tell you how much it will cost, they do not know how to take blood from the word at all,5 times I tried to get into the back paw and only then switched to the front paw and, lo and behold, it turned out 3 more times
Conclusion:the prices are high, (ultrasound + blood donation 110 rubles.
Unnecessary procedures are being pushed in and the chalk staff is not qualified enough
It is better to go to Gursky 42, excellent specialists work there, prices are lower and they always tell the truth
Хочу выразить благодарность замечательной клинике «Доктор Вет» и доктору репродуктологу-неонатологу Дорошко В.С. В августе обратились в клинику по вопросу размножения племенной кошечки и получили очень ценную и полезную консультацию от Владислава Сергеевича. Всецело присоединяюсь к хвалебными отзывам об этой великолепной клинике для друзей наших меньших. Приятно было встретить такого высококлассного специалиста в своей сфере! Да и отношение к клиентам на высшем уровне. Поклон им низкий от нас и наших кошечек. Будем рекомендовать всем. Всё отлично, цены приемлемые, отношение персонала на высшем уровне. Спасибо ещё раз, желаем вашей клинике успехов и процветания!
The girl doctor is informed about the imminent death of my cat with a completely indifferent person ,I naturally began to weep ,she was left with the same straight face and didn't even say I'll sympathy ,I write this because I read in a review that someone who said that your clinic loves Pets on them and you care ,maybe you have good doctors and there are ,by the way, is why my cat died ,well, I originally came to her appointment with the oncologist Polaco tumor of the mammary glands of the cat 11 years sterilized in 3 years ,the lump was 1.5 cm ,which is still mostly applies judging by the size of the stage 1 of the 4,as it neither bothered ,your doctor insisted on a mandatory operation ,said the forecast is uncertain closer to favorable ,my question is why dubious lump is not large ,said she had previously had an Allergy ,and then the anesthesia didn't say anything else ,not warned about the risks and recurrence,which may then have chemotherapy also did not say ,ultrasound and x-ray done you everything was clean ,operate not you have since read that this doctor cat died on the operating table in one opinion ,actually my cat after 2.5 months after surgery died after 2 months, all light steel metastases is in your clinic has established the cause of his death is still not know ,studying forums have learned that many so happens that cancer in cats OMG better not to touch,it could be worse is 50 \50 how lucky quickly then relapse and metastasis about that many warned themselves vetrinary ,I have no one ,and perhaps despite the small size of the bumps she had the Mets not revealed x-rays and ultrasound ,CT and you tell me not offered ,I didn't even know about its existence, you're not advised to do in Durga clinic which is ,and perhaps questions to the surgeon ,although I chose the reviews as very good friends here do not know
And another moment, I have another cat, she is 3 years old, I found her as a kitten and dragged her to doctors and examinations only to your clinic, as the nearest and repeatedly, since she was from the street, for checking and for recommendations and none of your doctors warns that cats need to be sterilized before of the first estrus, and then there will be cancer of the OMJ , but people can know this when they get a pet if veterinarians do not say when kittens and young cats are brought to them , but an unsterilized cat will have it before the first estrus almost 100% in the future and the cat will not be allowed to die of old age ,I did not know this since my cat, who died at 11 just recently and my other one was also sterilized after the first estrus, so I'm afraid of operations and stretched out and now the same fate awaits her, I read that cancer of the OMG accounts for more than 50% of all animal oncology, it's all because the owners are not aware of the necessary early sterilization,and veterinarians don't even think to report, since it 's their money in the future, apparently, or just don't care about animals
I called the administrator to write to the doctor about esophagitis. They made an appointment with a general doctor, although they could have gone straight to a gastro-enterologist... As a result, the doctor examined me, they did tests, even those that were not needed and I did not ask. I found out when I paid 180p... She didn't really say anything and sent me for a consultation with a gastroenterologist, which could have been done right away... The doctor recommended an ophthalmologist, as during a visual examination she noticed a cataract, which confused me!!!!!!! when I went to another vet clinic, the doctors laughed and said that there was nothing!!!!!
If you don't care about your pet, this clinic is for you!
They treated the dog with seizures. For the first time, we don't know what to do.. The cramps are terrible! We arrived around 6 a.m. We looked at it, made an appointment with a neurologist for the day and for an abdominal ultrasound in the evening, plus recommended doing 1000 non-logical tests for an expensive price, and just sent home ... no recommendations, no medications.
So they left in fear that everything would happen again..
We arrived at the neurologist in the afternoon, the doctor found nothing and said that in case of repeated seizures they should be filmed on the phone and immediately contact her.
We returned home, the seizures repeated... recorded on the phone, we call the clinic and hear:but there is no neurologist, she has already left, she will not be here today.
We are urgently looking for another clinic (fortunately, we find a neurologist who is ready to see us!), we are going there.
And immediately we were prescribed treatment, a prescription was written out and 10005000 tests were not needed..
In the evening we come here for an ultrasound and our neurologist (whom we were told was not there!!!) passes by us unhurriedly
. It's just impossible to put into words our feelings. The dog is in critical condition, and such an attitude..it is impossible for such indifferent people to work in such a place.
Thank you that there are real doctors in Minsk, whose goal is not money, but to help animals.
The dog will not say that it hurts and it is impossible to let such attacks take their course!
I read in the reviews how the dog died due to the fact that they did not provide help and appointed to come in a few days without assessing the whole situation..
I won't set foot on you anymore…
PS the dog has become easier, we continue the course of treatment prescribed in another clinic.
The only good clinic left in Minsk!!! I recommend it to everyone. The attitude towards animals is reverent and I would say gentle))) thank you very much)
See original · Русский
3
Show business's response
А
Алеся Кучерова
Level 7 Local Expert
September 14
I strongly advise against this clinic in case of an emergency. We applied on August 30, 2024, at about 7:45 a.m. The call center previously said that they would not do an ultrasound for the animal at such a time, but a specialist would accept it. As a result, only the administrator turned out to be there from the round-the-clock, who, after a five-minute solution to work issues with a colleague on the phone, said that the only doctor was conducting intensive care at the clinic at a different address. No one will be able to receive us, but you can stay and wait for the specialists who will take over at 9 a.m. The appointment is conducted on a first-come, first-served basis, when the doctor has time between recorded patients, so the waiting time can be 2-3 hours. After waiting exactly 3 hours, we did not get to the reception. I was lucky enough to do an ultrasound and take an analysis, which was ready in about an hour or more for an additional fee. There were 4 therapists. None of those who were released earlier were even going to accept us. They either went out or sat in the office waiting for the results of some smears, tests and other things for 15-20 minutes.. while our cat was quietly dying in the carrier.
The necessary assistance was provided to a dehydrated animal with vomiting blood and a temperature of 40.6 in another clinic. The cat is alive
Отличный сервис, есть всё необходимое - даже МРТ, все лекарства и прочее можно купить на месте после посещения доктора.
Минус - только цены на некоторые услуги: несколько лет назад предлагали стационар на полторы-две недели в районе сотки баксов в сутки! Как сейчас не знаю - того кота уже давно нет, а с новой кошечкой недавно ездил - ничего серьезного :)
P.S. Если едете на такси - выбирайте Яндекс с пометкой с питомцем - на обычных тарифах могут отказать - опоздаете к своей записи ;)
Thanks to the clinic that in Minsk they alone did the analysis that I needed) But I received the result later than the stated time and upon repeated request((Vet.doctor Koltunova was very responsible and careful, thank you, she was very pleased)
Всегда имеются необходимые лекарства для питомца. Чисто и аккуратно. Вежливый персонал. Выбор кормов стандартный. Каких либо негативных моментов не наблюдалось.
Hello, I really want to express my gratitude to the surgeon Pileyko Viktor Viktorovich and the rehabilitation doctors for saving our sabaka. You are doctors from God. Thank you very much.
Хорошая клиника, по сравнению с государственными ветлечебницами Минска небо и земля, только здесь оказали квалифицированную помощь нашей кошке, сделали УЗИ сердца и провели профессиональный осмотр врачом неврологом, кошечка пошла на поправку, внимательное отношение всего персонала клиники как к питомцам так и к их хозяевам, спасибо!
Upd: После ответа организации могу подтвердить, что лечили Смоки с 2019 года, в том числе проходили через сложную операцию и последующее восстановление после неё в данной клинике. И всё было замечательно. И, да, сейчас уже после того, как не смогли попасть к вашему нефрологу (повторюсь: после отказа нам в посещении при записи через сайт), мы посетили процедурный кабинет. К этим манипуляциям вопросов нет, ровно как и к стоимости. Возможно можно было бы поговорить о доброжелательности администраторов, но опустим этот момент. Пошли на процедуры в Доктор Вет, так как не хотели возить кота на транспорте, а к вам можно дойти пешком (живём недалеко). Ещё раз: мой негативный отзыв ниже относится к конкретной ситуации, когда мы рассчитывали получить консультацию специалиста, записались через сайт, но нам отказали. Вот и всё. Но вы правы, положительный опыт обращения в Доктор Вет у меня тоже есть.
Оценка не клинике и ветеринарным специалистам, но тому как менеджмент обучает администраторов и какие приоритеты перед ними ставит. Я всё понимаю — это коммерческое заведение, которое ставит своей целью заработок, но из вас буквально вытягивают деньги, ставя какие-то рамки и в итоге отказывая в приеме.
Наша ситуация: лечили кота в другой клинике от цистита. На руках свежие анализы, результаты УЗИ и т.п. Записываемся в Доктор Вет через сайт к нефрологу на 11-30. Получаем звонок, где нам отказывают в записи, так как узкий специалист принимает по времени час, а мы по ошибке записались на прием на полчаса (причем здесь мы вообще не очень понятно, так как нам сайт предложил запись к конкретному узкому специалисту, мы и записались). Объясняем, что мы хотим прийти с результатами анализов и функциональной диагностики без кота. Нас начинают лечить, что без кота прийти, конечно, можно, но ведь коту будет лучше, если врач его осмотрит, пощупает и т.п. Что врач может нащупать при цистите, когда это заболевание лечат по моче и УЗИ!? Какой-то трэш, если често. За эти полчаса врач вполне мог изучить историю болезни и дать какие-то рекомендации. Отношение к клиентам у клиники очень странное.
A great place to take care of your pet, my cat and my brother's dog are grateful for the care. Friendly doctors have fixed everything up to the highest level
The pharmacy is very good, and decent pharmacists will always prompt and explain. A good selection of feeds, but it's strange that there is no Purine diet.
Plus, there is its own laboratory, there are good specialists, But for some reason the harder the case of the pet, the more they try to get money, (they forge iron while it's hot)) . They have finances, health and pet treatment in the first place there, stupidly according to the instructions, there is no real interest in the pet's recovery, (where everyone needs their own treatment ) the money is not small, and the result is less than average (((
The cat was brought in at night, they said that they would wait around two hours, because there was an operation, as a result, they took 15-20 minutes. The prices are divine, the doctor was good, although I don't remember who exactly. We did everything that was needed, even a little more, thank you very much
Хорошая аптека, быстрое обслуживание, персонал, при необходимости, помогает с выбором товара, всегда помогут, обслуживают быстро и качественно, радует система дисконта и акции, которые устраивают иногда ))) Парковка есть, всегда можно комфортно поставить машину.