Crazy. I needed to make a SWIFT transfer. They asked first translation of Invoice into Russian with my signature. I provided. Then they rejected the transfer anyway and asked for a Video how I fill the request for transfer! They do whatever they want. Humiliation.
A pleasant, calm atmosphere. On the 1st floor there is a coffee shop where you can get lemonades and even lunches and snacks. There are tables where you can spend time usefully while waiting for your turn. Also, the operators themselves are friendly, everything is well and clearly explained. We were satisfied with the service. That's just a problem with parking if you're in your car.
We planned a mortgage, applied to Freedom. I was pleased with the Digital Mortgage service. You can apply for the purchase of an apartment in a new building or for a "secondary" one. We were interested in the second option, there is no opportunity to buy a new home yet. We had a down payment from the sale of the car. Therefore, the mortgage was approved for us without any problems. The design did not take much time, as promised in the advertisement on the site. The bank employee explained everything clearly, the conditions were satisfied. I would like to note the high professionalism of the bank's employees, responsiveness and politeness.
A good department, cool in the heat, an electronic queue, sparsely populated, quiet and calm, polite and competent staff, there is even a small cafe inside.
Excellent bank, professional and friendly service using modern technologies. The main thing is very prompt. Cards from nameless to nominal with full support from employees during the ordering of coffee at the buffet and its consumption. Delicious, healthy and practical.
At the bank, Freedom decided to issue a credit card. The family is big, it is often necessary to buy something, but there is not always enough money. Freedom has a credit card for any purpose. The limit on the card is up to 5 million tenge. There is also a contactless payment system from Google, Samsung or Apple. The card is easy to replenish, money can be withdrawn in cash. But the commission for cash withdrawals is higher. The bank has a network of partners. I have already had to buy from the bank's partners, there is a 0% commission. The only thing to remember is that debiting money on the 20th and planning purchases. Personally, this does not cause any problems for me, I manage to plan purchases.
I took out a loan for unforeseen expenses - my mother-in-law went to the hospital, I had to have an operation. So, when an employee at the bank found out what the money was for, he issued everything very quickly, for which I thank him very much. It was the first time I turned to them - there was just a branch nearby. It wasn't necessary before. But now I understand, I will still come to them. The service is on a high level, they are treated humanely.
I have issued a card for a long time and I am not happy, I work abroad everywhere - Europe, Asia, South America, online purchases on foreign sites - hotels, shops, applications in the app store, I have never had any problems. everything is clear and understandable in the mobile application, excellent support service - they respond promptly in the chat. Obviously, transfers take 1-3 business days, but this can be tolerated in the current realities.
They leaked the data of two of my cards and stole the money. About the virtual machine, you could also say that somewhere the data leaked through my fault. But I have never used plastic at all. It just didn't come out of the box with the documents. Nevertheless, 400 euros were spent overnight without a single request for confirmation of the operation. Which in itself is amazing. After the showdown, the bank returned a little less than 100 euros. I immediately withdrew all the money, before that I set zero restrictions and began to block the cards in turn to see if at least some of them could be used. Attempts at write-offs continued from both. How is it?? The bank could not explain. But he offered to reissue the card for a fee. I will not talk about the whole structure, I was unlucky specifically with the Kazakh division. By the way, attempts to withdraw cash and most of the transactions were from Kazakhstan. I have made my conclusions.
Plus one-you can place money on deposit in euros or dollars at a good percentage.
The downside is that not a single payment goes through SWIFT.They have been working for weeks, requesting documents on the legality of the origin of money, the legality of legal documents on the origin of money, on the authenticity of invoices issued by partners, on the confirmation, literally, of vital interests in the country where you transfer money.You provide all this and in the end you refuse .The wording kills: Evgeny, Unfortunately your transfer was refused due to the internal policy of the bank
And you could not immediately refuse according to this Formula, if you have such a policy.
And until this bank is replaced by a Latvian correspondent bank that does not miss these payments, I do not advise you to place your finances in this bank.
There are always a lot of people, there is a small cafe inside where you can wait out the queue. Managers cannot always answer the question- standard- we have sent your question to the developers, wait for them to contact you and ... silence, no feedback. For questions about the investment card, they are sent to a broker, like this is their product. And the broker says it's a bank product.
During the week, I contacted support 4 times about verification problems. At first, they sent emails, because allegedly it is impossible to provide a sufficient level of security in the chat. In response to the email, I received an unsubscribe, to which I replied that everything written in it was taken into account. But I did not get an answer, although later I wrote both to the chat and to the mail. I would also like to note that even when chatting, answers sometimes had to wait for half an hour. Attempts to contact at least someone responsible for the process did not lead to anything. It feels like there is a crowd of disorganized and irresponsible schoolchildren working in support who are unable to solve an elementary problem. There is no desire to work with the company.
You do not need to write in the answer how important my opinion is to you and that you will work to improve the situation - give me the contact of the director of support, or even better, the operations director, if there is no one in support who could do anything.
It took you 1 month and 3 weeks to solve the problem exactly!
And this despite the fact that according to the regulations, no MORE THAN 30 days are given to resolve any issues!!! Funds were illegally debited immediately as soon as the card was replenished....
Disgusting employees at all levels and in the bank branch itself and at all types of support.
They swear to resolve the issue in the near future, that the management decides my question - and after exactly 1 month and 3 weeks, the issue was resolved…
It is unrealistic to make an appointment with the management - neither in the department, nor through any type of support ... Although according to the regulations, the reception of the management is conducted by appointment.
So, have a nice day - the WORST BANK IN KAZAKHSTAN!
If you are a citizen of the Russian Federation and you need a card to pay for tuition and rent an apartment for a child abroad, transfer money to a child for daily expenses, do not apply for a card. Even if you collect and send all the requested documents to the bank, you will receive a refusal without explanation. Spend three days collecting contracts, bank statements, show documents confirming that all taxes have been paid, but all this will be in vain. Refusal of the operation in accordance with the internal policy of the bank. That is, in fact, you will not be able to transfer money, the bank does not have this service. By claiming it, the bank is deceiving customers. Disgusting attitude towards customers
I transferred currency from card to card to Indonesia. At first, the transfers took place, then they began to block them, allegedly for security purposes from scammers. I asked the support why you were blocking the transfer, they replied that it was on the side of the Indonesian bank, although the error was clearly issued. The debit from the card was rejected for security reasons, which is clearly on the side of the sender's bank. As a result, when the Indonesian side said that there were no problems with translations and asked to provide a document confirming the problem on the part of freedom, then support recognized that they were blocking it. That is, the support responds with unsubscriptions, without delving into the essence of the problem. They told me to expect to be contacted in the near future, which is already dragging on for the second day. My transfers are rejected, they do not get in touch, support is zero, they say to wait, how long is not known. Yes, I understood that the risks of this bank were high, but I was more afraid of external ones, and here the internal processes are terrible, I will stop any transactions with the bank at the first opportunity. I do not advise you, you risk getting stuck in it indefinitely. And I'm still waiting to be contacted in the near future.
The story of the time - when transferring, a commission of 1.5% was withdrawn without any notification and confirmation, when transferring it was written "NO COMMISSION", and after clicking on the "continue" button, they simply wrote off a lot of commission.
Story two - there was a "release card" button sticking out, or something like that it was called. I pressed it, I think it won't be superfluous. After the courier delivered the card to me, I was charged 20,000 tenge. when ordering the card, there were absolutely no words about the commission, if I had known, I would not have taken this damn card.
I will take my time and go to court, because such banks should not exist and continue to carry out their machinations.
Freedom Bank is the worst bank I know. Gentlemen, do not go to this bank for zero account service. They don 't count , they can 't help you with anything . Wait for some phrases , wait for other words that are not there . Do not take a car loan from this useless bank.managers are generally zero . No one takes anything away. The unich database does not work, you can apply for a car loan for at least a week and a half.managers tell one thing that is not true. So I don't recommend this bank to anyone. Avoid it.
I got a loan for a car very quickly, I didn't even expect that my application would be approved so quickly. Literally an hour later, I received approval, the bank also transferred the money promptly and three days later I took the car from the salon. And the interest on the loan is normal, not exorbitant, and the payment schedule was drawn up as it is convenient for me.
I do not recommend it! The only bank that takes money from foreigners for opening a debit card, waited a long time just to find out the conditions, at the entrance I was immediately told that their card issuing machine was not working and they did not even offer to make a statement and then get the card themselves took the initiative and after waiting 25 minutes the girl announced the conditions in 30k for opening and annual maintenance, I don't see the point in taking better conditions from any other bank, and they don't have many branches, which is also very inconvenient!
I do not recommend this bank to anyone.
I opened a multi-currency online card of freedom bank to receive a refund of money from Duty Free. No payments were made when purchasing goods from this card. After some time, the funds of Duty Free were credited to the freedom card, from which I made a transfer of this money to my other card. No fees were charged when transferring funds. The next day, in online banking, freedom found an unpleasant surprise in the form of a minus of funds. I immediately contacted the operators, to which they replied that when I bought from this card, I was credited with cashback, but since I transferred the money to another card, the bank took the cashback back. No printouts and evidence that no payments were made from the freedom card and that I was not credited with cashback, but for some reason the bank successfully deducted this amount from my funds did not help. The bank's specialists have been unable to resolve this issue for the second month now. At the same time, I get regular calls from the bank and demand to pay the debt and threaten to sue. None of the managers knows or knows how to solve such a problem, which the bank itself has created. It seems that they have recruited students who are incompetent in financial matters. If it were possible to give a minus 5 stars, then I would give this rating
I am glad that you can issue a card in just a couple of minutes. And she can also pay for purchases all over the world, which is important in modern conditions. Especially for those who travel abroad a lot. Special respect for the cashback.
Where does the overall score of 4.3 come from?
Who are these inhumans who give 5 stars? For what?
The bank is so bad that even the savings bank seems normal.
I am a corporate client, a bank for legal entities, payments are made quickly if the amount is less than 200 thousand, all that is higher is expectation and luck (will pass or not), the platform on which legal entities sit is made by the worst programmers from the worst (apparently they work for food), the staff (physical) is so filled that this world is for them it is absolutely clear, and they are looking for only one thing - peace, tranquility and this harmony, from merging with the infinitely eternal.
Please do not become customers and do not use the services of this non-bank.
Working with foreign economic activity for legal entities is just circles of hell.
Every time, EVERY TIME, the whistle starts from the foreign trade department, which either does not have a single regulation for crediting money to the account, or there is a task to keep the money out of the client's account for as long as possible.
Then statements, then currency contracts, then some other nonsense. Until you shake the soul out of the manager in WhatsApp, nothing will be credited, and you won't even know that the currency control wants something from you. It's terribly simple, I'm furious every time I have to perform operations there.
I can't log in to the bank's app. An SMS with authorization arrives, and then the person does not recognize even on the 5th attempt. The support doesn't do anything. A day has passed and there is no access to your money because it is impossible to log in to the application, and the website turns out to be only for legal entities and for individuals for some reason they did not bother to do so that if there are problems with the application, you can log in through it. I do not recommend using this "bank".
Unfortunately, this bank does not have any tools where they can really help you. I went to South Africa, I use the card. In a completely random way, the bank writes the numbers on my account. Support does not solve the issues, so it also torments with regular requests from the skin. I keep silent that the support is via WhatsApp, not the application is the bottom. Well, I show the bank the calculations, the support says that there is an error, but the money in the account continues to decrease, although I have not used it for 2 days.
I want to express my great gratitude to Aliya Uskenova, we needed a statement and documents confirming the transfer, I don't understand anything about it at all, but Aliya was in touch even on weekends, suggested what was needed, we were able to solve the problem, thank you!
Disgusting service, the opening of a debit card was skipped for more than a month, the question about the status is answered from the category of "wait", They do not give any specific information and deadlines, the full name of specialists and contacts are also not provided
The application says: expect a push notification..but for some reason, a request for personal data is sent to whatsapp (in an unsecured messenger)although we had all the necessary information, since there was verification, provision of a foreign passport and an IIN
as a result: I did not receive a card, I spent time
This is the most thuggish bank of all, where there are accounts. It is impossible to withdraw cash from an international card abroad, and it is impossible to send a swift without explaining the reasons. We lost the transfer. My transferred money from the savings bank was scrolled somewhere and it came as an intrabank payment much later and from some Kazakh. When buying the crypt, it was blocked. And I also paid money for this card. When unblocking, I will withdraw all the money and close the Account.
I used the bank for 5 months, transferred from a VISA salary card to a VISA Freedom, and then to the Russian Federation - small amounts. I also used the card when shopping in different European countries. At some point, the card was blocked and the manager in Whatsapp simply notified about the closure unilaterally. I ask about the reasons, says the "internal policy of the bank." I ask in more detail - in response, ignoring. Sadly.
A terrible bank, made a transfer inside its account, instead of one currency they slipped another at an unfavorable rate, contacted the support service for 4 days, provided a receipt, screenshots of the operation, still have not corrected the bank's mistake, suffered losses because of them. The support service is useless, we only describe it, we check, we check what to check if it is written in the receipt with their own seal that I change for what. I do not recommend this bank, you will not achieve anything.
More than a Bank!) this is a new ecosystem, a new look at financial instruments for comfort, not for profit. Changes are visible every day, new services appear, errors or shortcomings are eliminated. Thanks!
I issued an electronic card, contacted the operator in advance, and received confirmation that the plastic can be picked up at the branch on the appointed day. I've arrived. They say that your card is with the courier, after the search, the plastic card was not found. They couldn't release a new one, and they couldn't reissue it either. I spent more than an hour in the department and left with nothing.
A bank where the transfer fee may be an order of magnitude higher than the amount of the transfer itself.
For example, they write: Please familiarize yourself with the commission - 0.5% of the amount; min. 50,000 tenge - max. 450,000 tenge.
Thus, if you send a transfer of 70 euros, the commission will not be 0.5%, but 130%.
Which, in general, is a robbery of clients.
Such a stubborn desire to profit at the expense of others.
If it were possible to put -100, I would. Only billionaires are probably happy in this bank.
If you're a mere mortal, then you're not going to get anything here.
About six months ago, I brought in about 500 dollars to transfer to a brokerage account. I made a transfer, but it didn't happen! Since the transfer was only available from $50,000, Carl!
Now at night I sat down to sort it out again, hoping that the turmoil with sanctions has subsided and they say maybe the horse conditions have ceased to be horse!
But now the bank has a new application! which cannot be accessed after video verification..
I am in Russia, the bank is in Kazakhstan. I've already written to the support service and I'm looking forward to it.
There is no end to this story. We just need to close all these Kazakh accounts, both brokerage and bank accounts.
I wanted to register the card . I threw off the bath
Then there was a video call , the girl could not answer the questions - what kind of card is this . They may have tried to hang up the loan , as a person from Avito helped .
the support does not understand anything at all and responds with the same type of answers. The employee who received the video call is as incompetent as possible
The bank is good, but if you are a citizen of the Russian Federation and you do not have an IIN (which is issued in the Kazakh Public Service Center within 2-3 days), then you will not be accepted and will not even undertake to consult on any issue... These are the rules.
Everything is clear, the application is convenient, the map works everywhere, this is not the world for you))
There is a Russian partner bank, Digit bank, it is convenient to transfer money. In general, thank you for at least being able to use normal payment systems
The biggest disadvantage is this app. I was writing a calculator program in high school, and it looked more reliable than the FF bank application. A cardboard box that pretends to be a 5-star hotel.
Not all operations are visible in the application (I could not understand the logic), and operations with blocked amounts for card confirmation in various online services are also not visible. The account balance may not be updated, and is updated through a support request.
The support works well (you just need to get used to the fact that the bank can officially communicate via WhatsApp).
Outgoing payments exist with large restrictions on the amounts and banks where they can be sent. In 2024, even the use of Russian banks provides more opportunities.
The card works in different countries, there were no problems.
Three stars for working at least somehow in difficult times.
This is the worst bank I've ever seen. The application is disgusting, nothing is clear from the statements, you can get confused in ten transactions, the support service is a kindergarten. They solve any minor problem for weeks, they don't know anything. Run away from this bank.
The level of service and customer orientation is at a low level. They issued the card, the consultant girl was reluctant to communicate, they had to beg for all the information, she did not explain anything according to the terms of the card, they had to look for information on tariffs and so on themselves.
I am serviced by Freedom Finance Bank in Kazakhstan.
More than a week ago, I sent my own funds in tenge from the Russian Federation to the KZ, to Freedom's accounts in the KZ. The money has not been credited and the reasons have not been announced. You can contact support from the Russian Federation via WhatsApp, they will respond in the chat with a lag of at least half an hour. Support reported that the money came to the bank, but was not credited, they registered a request 180624-000-461, there is no feedback on it, there is no money, so now, every day I clarify the solution to the problem. Today is the fourth day that I have been texting with support for half a day, but the problem has still not been solved, the money that I wanted to transfer to the brokerage account, as well as Freedom, has not been credited. Support feeds you breakfast, that the application is in progress and expect feedback.
Absolutely disregard on the part of the bank for the client, unwillingness to solve problems that arose due to the fault of the bank
I am satisfied with the service. Quickly.It is comfortable and cozy, clean.. There are a lot of windows here that do not create a queue.
Everything is provided: seating, waiting areas, a place for a snack. I'll bet you five.
The only plus is polite communication, only for this reason the score is 1, not 0. My story began when in October 2022 I tried to get a regular debit card from this "miracle" bank, as a result, then I waited a whole month for the release of plastic, but never waited. A year and 3 months later, I flew back to Kazakhstan to finally get my plastic. I was told that you can't get that plastic anymore, but you can only reissue the card and get the card itself in physical form. Well, I thought well, it's okay, OK. Before the reissue, I put the currency in a more or less decent amount into the account of this bank. When they issued me a new card and I got plastic (Hooray! After almost a year and a half, I finally got it) I decided to withdraw some currency. And then they tell me that the money from the account was automatically transferred to this card, and withdrawing currency from the card is a 1.5% commission for non-residents (although a year ago there was no interest when withdrawing). That's how these crooks cheat their own customers. The worst bank I've ever met in my life. I will continue to search for a normal bank where there is no discrimination against citizens of the Russian Federation.
I placed 30 thousand dollars in the bank to make payments. Payment with a plastic card works abroad - everything is fine, there are no problems with this. I am trying to pay the bill of a legal entity in Tenge at the CenterCredit bank for yacht rental and the payment does not go through, support cannot help for the second time, allegedly I have a "double purpose transfer error" and ask for a source of funds. I provided the source of funds earlier, this is my salary, all the bills are there for this, but the transfer is not being made. I created applications 200324-000-532, 130324-000-441 and 180324-000-617. There is no clear answer for them what should I do to make a transfer. I am in the Russian Federation now, I cannot come to the office, I ask Freedom Bank to help resolve my issue remotely. I deposited money into the account, but I can't manage it, it's a shame ((
Negative ratings are not provided, but it's a pity. Incompetence in everything, staff turnover is many times higher than the national average. The response time to an appeal is a couple of months. No one is interested in you, your arrival rather prevents people from drinking tea. The legal department is no better. If there is a possibility, avoid
Classic irrevocable deposits are a completely inconvenient story for me. I love money just as much as I love spending it. And this is a big advantage of the Deposit Card here. I do not need to wait for something or transfer money from the deposit account to the current one. The only thing I keep track of is the deposit balance, because I am interested in an income of 14.8% - for this, the balance must have an amount of 100 thousand tenge or more
They do not open cards to Russians according to the bank's internal policy. I have been trying to issue a card for 4 months now and every month I get a refusal. Although I officially work, I have a RVP, IIN
I am completing the review in a year. They also wind up reviews for themselves)
Their service is not bad, the main thing is that the staff can explain intelligently what and how, otherwise I'm already confused with this mortgage. The good guys are working. As a result, they explained and I opened a mortgage with them.
I opened the card. I made several transfers by card number and a small purchase for verification. Everything is working well. It has been 2 days since the opening.