What can I say - everything is in the highest class! Service, breakfast, room. I especially appreciate the salt cave in the spa center. Helps to restore breathing after a flight in a mask.
The rooms are ordinary, there are no tea bags, coffee, which is surprising, with 5 stars. I like panoramic windows, a large hall with a high ceiling and a beautiful view from the windows, a lot of "air ".
The service is excellent. A clean bed. Everything is as in the photo. Price is quality.
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3
Andrey Seviev
Level 7 Local Expert
May 16, 2024
Everything is fine, the breakfasts are delicious. If they hadn't been hammering with a hammer yet, in the afternoon, while I'm trying to get enough sleep from the road, it would have been super
More was expected from 5 stars in the capital, and from a chain of world-renowned hotels. The main disadvantages are the lack of a minibar, long service. The decoration and furniture are all on the level. I was pleased with the Cloud bar, good cuisine and an excellent range of drinks.
According to the hotel itself, it could have been much better.
Three people were accommodated in a suite, one was offered to lie down on the sofa. The cost was 160,000 rubles per night, slightly offended by such an offer for the third guest. Overall it is beautiful and spacious. Hilton he is also in Astana Hilton
Neither the reception nor the bar could give me a lighter or matches. At the reception, an employee with a mocking grin said: "we are for healthy lifestyle." Non-smokers will tell you now and they are doing the right thing, but do not forget that a 5-star hotel should have everything that the client asks for. The pool didn't work in the morning, they said it would work within half an hour. I sat in the sauna for an hour, and I didn't wait (I don't understand why you're cheating? The mini-bar was empty. Aww? Are you sure you're a 5-star hotel??? In life, I am not a picky person, but, just since you are a 5-star, then please live up to this proud status
Everything is fine. The service is on the level. The only thing that surprised me was that it is not possible to buy tobacco products anywhere in the hotel.