Hilton Astana
774 reviews
September 2, 2023
Very clean, cozy. The service is good. A popular place for weddings.
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3
March 12, 2024
Great hotel, delicious breakfasts, very good spa.
Recommend
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1
November 13, 2023
The hotel is big and cool. There is everything you need. Expo city, the main thing is that your room faces this town. The view is special. There is a spa, a swimming pool, a restaurant, respectively.
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February 5, 2023
In general, it is normal, but a tired bathroom spoiled the whole impression. Repairs won't hurt. The staff is responsive and prompt. Breakfast (buffet) is standard.
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September 23, 2024
A great hotel with excellent service
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February 3, 2023
A good hotel, rich breakfasts.
Comfortable rooms, tired finishes are visible in places, but at 4.5+
Everything you need is nearby, there is no early check-in
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3
March 14, 2024
An excellent hotel for both leisure and business meetings
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1
1
May 14, 2023
The hotel is modern, good service and food. It was very annoying that the windows did not open and I had to breathe air-conditioned air. And the gym is just very weak: there is no barbell, few dumbbells: you have to try hard to work out properly.
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October 23, 2023
Great hotel, great service, wonderful SPA, delicious breakfasts!!!
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3
May 21, 2023
She was a regular customer , a loyalty participant , and in March she turned a blind eye to the fact that the price tag had changed. Yesterday I tried to get in touch with sap , they told me one amount by calling another amount by phone ! I asked what was the reason? The price tag is higher again, what makes the price change is not clear! The administrators don't care what kind of guest you are! The attitude is terrible!
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1
1
February 22, 2024
To say that it is wonderful here is to say nothing. Just a shi-kar-no. Rooms, breakfasts, views, decoration. I want to stay here forever.
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June 1, 2024
Nice hotel, good location
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November 13, 2024
As always, it's great!!!
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September 14, 2023
There is a complete discrepancy between price and quality. For 4 days in a row, I called the engineer to the room - the air conditioner does not turn off, the window does not close, the drain in the sink is clogged, the toilet is all hanging out. It's a pity- but this hotel doesn't look like a Hilton!
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1
December 23, 2023
A great huge hotel. I stopped 2 times, and both times it was great!
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July 7, 2024
Excellent facilities for company conferences
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November 22, 2022
The hotel itself looks amazing inside, BUT there is one huge disadvantage in terms of Cleaning. We lived for a week and we never had our underwear changed, the garbage wasn't picked up every day! I am silent about the dishes that were used and stood until mold appeared inside the cup! The hotel management should think about the service of your hotel!!!
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1
December 5, 2024
The best hotel in Astana number 1
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May 4, 2023
Clean, the staff is polite, courteous, the cook is delicious, it is convenient to drive 10 out of 10 to the council
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3
May 4, 2023
An old , tired hotel .
I came across a dirty room upon check-in, the air conditioning was undemanding, in the morning it was 28 degrees in the room, it smells strongly at breakfast, after which I want to wash my clothes.
A convenient location, you need to take at least a semi-suite, this is exactly the same room as the standard, only it has a slightly larger area.
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April 23, 2023
The hotel is at a high level for guests, but there are subtleties that do not converge with the level to which they aspire. In general, the kitchen is not bad, the service is not bad, the prices are pretty overpriced.
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July 19, 2023
I liked everything, especially the culmination was the Mega delicious pasta, the food is top, the service is also top 👍
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3
June 30, 2024
A great hotel, in the best traditions of the Hilton chain
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September 15, 2024
Super celebrated birthday
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3
November 24, 2023
The best traditions of the representation of the hotel in Asia. Gold, space and a seasoned European reception.
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August 17, 2024
The five star hotel is a paradise
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September 19, 2022
Hello, my review is for those who want to stay more than a week at Hilton Astana. When we arrived for the first time, we left the hotel ahead of the paid deadline because the hotel employee touched our things in the closet.
Half a year later, we decided to give the hotel a second chance again, stocked up on reliable locks for suitcases and decided not to take things out of the suitcase already), but we were even more disappointed.
The design of the room is impressive and that's it. A lot of money has been invested, but the staff is terribly unprepared and therefore many simply do not return to this hotel.
1) We booked a room months in advance, with wishes-floor 5, view, away from the maid rooms, number of beds 3 (two adults and one child). We paid for it.
We arrived and were not checked in in time-the room is not ready. We waited. They settled on the 4th floor. We enter 1 adult bed and a children's room. They called the reception back. They moved to the 6th floor opposite the maids. The noise was all 8 days with us. The doors let in all the sounds.
The room had everything for 2 people. We pay for 3 of them. Every day I started with catching the maid (the cleaning is terrible, the dust does not take the vacuum cleaner, I asked to clean, clean and report all the things for three. Even 2 tea mugs. In general, we received a different amount of water every day - there were even 3 bottles of 0.5 per day... how is that? ) All week they brought us a bathrobe for a 6-year-old child, the size for a fat uncle. Stating that there are no children's rooms. At the end of the rest, I asked the maid to bring us a bathrobe (I was already tired of swearing with the administrators, by the way, that day I even swore with the cleaning administrator...to no avail 0) the maid brought a children's bathrobe for us for 10 years. There are bathrobes for children, but only the maids know about them.
2) By pressing the red DO NOT DISTURB button on the room door, they still knock. The waiter came and brought a basket of fruit, then it turned out that it was not for us. 5 star hotel)
3) There is always a dirty carpet in the hall in the morning and at lunch.
4) At breakfast there was a spider web in the corner with a garland. She was photographed by everyone having breakfast, 4 days for sure. While I was swearing once again in the room because of the amount for two people living in three, I didn't say anything about it. The tables were also covered in dust because they are rubbed in the evening, and in the morning there is already dust.
5) When we came to the spa, we could not swim, there were no slippers. In a 5-star hotel, you need to take your own rubber slippers) The water has been very cold for the last 2 days in the large pool and Jacuzzi. For the whole week, only 1 time there were body lotions in the locker)
6) A big plus and THANKS TO THE MAIDS AT THE SPA-WOMEN WORK VERY WELL AND RESPOND TO ANY REQUEST WITH A MOMENT. IT'S VERY COOL.
7) A guest with two guards lived next door to us. They were noisy all night and we didn't feel any comfort.
8) Room cleaning takes a very long time. THERE IS NO SCHEDULE AND THEY ARRIVE AT 4 P.M. AND 8 P.M. This is the first time I've seen this at all.
9) For lunch and dinner, everyone goes to the neighboring TD. They wanted to eat and there was nothing. The choice is 0, the prices are space. The pitch is strange and long. The waiters specially serve dishes to the rooms and bring the wrong terminal, although you name which one is needed when ordering, etc. this is arrogance.
The service and comfort are not 5 stars and are not worth the money. There is nothing for children in the hotel. In order to live there, you need to constantly check and knock out everything. It was stressful. I was pleased only with the interior and the one on which they save a lot can be seen in the care. We will not come again. We will choose reliable hotels upon arrival.
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1
July 24, 2023
Everything is fine: beautiful, expensive-rich. A very good breakfast. Reasonable prices.
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3
November 27, 2024
The most luxurious hotel 👍😍
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1
July 13, 2022
Excellent hotel, comfortable cozy rooms with a view of the EXPO, spa and restaurant in the hotel , friendly staff , varied Swedish breakfast table
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3
August 17, 2022
A hotel where everything is perfect: rooms, spa, service and food! Great breakfasts where everyone will find something for themselves. Even the most fastidious will be satisfied)
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1
July 16, 2022
Yes! This is the Hilton. It was in July 2022. The breakfasts are excellent. The rooms are clean. The windows are on the floor and at the same time it is possible to open the sash for ventilation, part of the window is pushed out with a button and fresh air is added. There is a small gym and a type of spa. A swimming pool and three steam rooms. After a run, it's great to go to the steam room and the pool, and not stomp into the shower in the room. Luxury FREE underground parking. The staff is very helpful. Bed linen robes - everything is on the level. In short, I recommend a large clothing store near the hotel. There is a 3 km running track around the expo, opposite the hotel. Asphalt. And very few people.
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April 30, 2024
When Pavel, the chef, worked there, it was better. It's not so tasty anymore
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April 11, 2023
A good hotel , everything is excellent , but there was one caveat, I came to the room in the evening , the room was not cleaned , I called the reception and asked for water , the receptionist said now I will tell you - the water was brought the next day.
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September 1, 2024
A 5-star hotel in all respects
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3
January 31
Very impressive and solid)))
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October 13, 2023
Does not pull on 5 stars. The shower was leaking water, they constantly forgot to put towels on everyone. They didn't wipe the table. Food was confused. Then they brought it with a side dish, then without. They doubled the dishes. The furniture is old.
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2
November 16, 2024
The foreign guests are delighted
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July 23, 2023
Convenient location, high level. Delicious breakfasts. Polite staff.
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1
January 6, 2024
I stayed at this hotel several times - the rooms are poorly cleaned, the breakfast is poor, the staff is not well-trained.
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May 16, 2024
Once again I am writing a review, the hotel is decent, and the breakfasts are the best, if you compare
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3
December 16, 2023
Luxury and top! It's not cheap, but if you want to get a taste of luxury life, then you're here!!!
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1
July 23, 2022
The staff is nice and very friendly, even somewhere over the top. The rooms were clean but not always cleaned. But the food is magical. For breakfast, I do not know what the amulet was, but it melted in my mouth. Convenient location. There was no one at the spa and I was able to have a great rest!
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1
July 13, 2023
To solve some issue in this hotel, you have to contact several times. All employees refer to the privacy policy! Why do you need such a policy if it is dedicated to working with clients?!
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October 13, 2024
Everything is very harmonious
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November 1, 2024
You can only get to your floor by elevator
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June 19, 2023
Top class!!! Everything is great. The food is varied, the room is clean.
The staff is polite.
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1
October 2, 2023
Amazing hotel and very cool service. The best breakfasts! Rahmet
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November 23, 2024
great massage at the spa!
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May 31, 2023
The hotel is good. Noise from the street. A good breakfast, coffee is provided with you, it is convenient if you are in a hurry to go to the airport
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