Hilton Astana
767 reviews
January 23, 2024
Nice, clean, great breakfasts, great view.
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October 7, 2024
Everything is really great
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July 9, 2022
The staff is polite and attentive. The view from the window is great. The room is cozy, the renovation is modern and fresh. Clear. The location is convenient.
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July 7, 2022
The service is excellent, the rooms are clean and cozy. Interior updates are required in some places.
The kitchen is great. Top location
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June 15, 2024
The hotel is chic, everything is on the room level and breakfast 👍
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1
December 20, 2023
Delicious breakfast. There is a gym and a sauna. Apparently no luck-it's noisy on the floor / drilling, repairing something
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June 3, 2023
A normal hotel, everything went well. . I didn't have time to use the gym and spa, so there's nothing to add.
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1
November 2, 2022
I am a long-time fan of this chain and what I saw in Astana could not leave me indifferent - the hotel is beyond praise. And they parked the car for me and even tore a small bag to take to the room, the breakfast is just unrealistically cool and varied, there are awesome views around, but the price is yes... It's frustrating. Well, what do you want - it's the Hilton Astana!
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May 9, 2022
Great hotel! A very comfortable bed! No smells/ a wonderful breakfast / we were happy to do a workout in the gym then a Finnish sauna, an aroma sauna and a swimming pool
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November 5, 2022
A very beautiful hotel. The room is functional. There is a comfortable work area with a work desk. Smart TV. The breakfasts were especially pleasant.
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November 29, 2022
A good hotel, corresponds to its class. The only thing is, I was at the time of the gathering of the seven heads of the world) There were an awful lot of guards. The suitcase dragged 500 meters to the taxi. The buffet is excellent, the staff is attentive, which is very pleasant.
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August 24, 2023
Excellent service, clean rooms and a gorgeous view from the window of the Expo ball and Astana Hub
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1
December 1, 2022
The convenient location of the hotel near the Expo Forum, excellent rooms, there is a Spa, gym, small pool, friendly staff, rooms are quite comfortable and spacious.
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December 8, 2021
The hotel is great! The interior, the kitchen, the rooms are all for five! But the staff was a little disappointed... Two men were accommodated in a room with a king size bed. They never fulfill requests, imagine you forgot things in the room, call to warn that a friend will pick you up, get on a plane, and after 2 hours nothing has changed, as if your request had not been made. A person sits waiting and no one helps him, but they demand a receipt, which he does not have. It's a very strange attitude.
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1
April 24, 2022
It's a very proper place.
Organization of a conference hall for a high-level event.
The staff is super interested in solving any request.
The rooms are very comfortable.
The highest score!
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June 19, 2024
A very super hotel! I recommend it to everyone!
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February 15, 2024
Good spa, delicious breakfasts. Near MEGA shopping center
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1
January 6, 2024
A wonderful hotel.
The staff is polite and attentive.
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2
January 4, 2023
Hot water is not hot enough to take a bath, for example.
They said that tomorrow before 11:00, I came at 10:40, but it turned out that before 10:30.
They said that the restaurant was open from 17:00, came at 17:40 - it turned out that from 18:00.
We came to do the cleaning - we just changed the water, garbage and so on, we didn't do the cleaning itself.
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3
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July 30, 2022
The service in this hotel is at a high level. Pleasant staff, clean rooms, beautiful view of the EXPO from the window. Very tasty breakfasts.
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3
April 17, 2023
Price-quality ratio, 5 points
Breakfast is a cannon. The spa is decent.
In general, I was satisfied.
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January 30, 2024
Clean, cozy, there is a place to sit and talk.
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September 28, 2024
The best hotel in the city
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August 24, 2022
Lowered the score for:
At the Reception, everyone is young and, it seems, not very experienced. The registration and check out process took a very long time. There was a lot of fuss.
The bathrobe in the room turned out to have a torn belt loop, strangely.
Otherwise good, really 5 stars, breakfast is magical, beautiful hotel, good sound insulation
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3
1
November 20, 2022
Good breakfasts, comfortable rooms. Inconvenient access system to the hotel floors: you can only take the elevator to the floor where your room is located
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1
November 28, 2022
Everything is beautiful, except in the toilet room there are creepy growths on the stone sinks, and overflowing paper baskets near the hand dryers. It shouldn't be like this in such establishments.
By the way, there is a wonderful piano and grand piano salon on the ground floor, that's really interesting, even unusual. Everything sparkles and glitters.
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3
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January 18, 2022
The place is awesome. Especially breakfast)))well, the Internet was the salvation /) the staff is super, the rooms are gorgeous.. there were no complaints) what can I say I really liked it)) The view is more chic
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3
May 24, 2022
A great place, especially in the evening, the lounge called Cloud 9 on the 9th floor offers a beautiful view of the modern city - the luminous Expo complex.
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3
July 23, 2023
It is perfectly located. Excellent breakfast. The best hotel in Astana.
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March 5, 2024
The rooms are great, but the front desk managers are unclient.
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August 10, 2023
Hilton is Hilton. The hotel corresponds to the stars, everything is fine.
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January 12, 2024
Divine atmosphere) I will definitely come back)
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November 28, 2022
Delicious breakfast glasses! A good spa, very cool panoramic windows in the rooms with servo drive for ventilation
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September 3, 2024
Some advantages. Well done
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February 28, 2024
Everything is cool, homey, I didn't want to leave. 😁
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April 20, 2022
Excellent hotel, good spa, Cloud 9 restaurant with terrace and lobby bar. A good place for a dinner with a view of the city, where there will not be a large number of guests.
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3
December 1, 2023
Great hotel. The rooms are clean. The breakfasts are delicious.
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2
December 17, 2024
I really liked it
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2
July 13, 2024
Luxury hotel, breakfast is normal
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April 4, 2024
Nice room. A varied breakfast.
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March 25, 2023
We worked there for several days, productively, hospitably. The place seemed somewhat lifeless .
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January 11, 2024
Everything is cool
We celebrated the New Year with Hilton ;)
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1
January 17, 2022
It was on the 20th of October, 2021.
I stayed at this hotel during a working trip to Kazakhstan with three colleagues (one man and one woman). We booked 3 deluxe rooms, but the administration informed us that at the time of our arrival there was only one available room of this type, and my colleague and I were settled in the presidential suite and promised to settle the next day. I will not describe the condition of the room, but you can believe that it was in a very deplorable condition. The room had one large double bed and 4 small cots! But we didn't care about it at 4 a.m., we just wanted to spend the night and go to work in the morning. My colleague and I stayed there in this room for 2 days (instead of a whitewashed one night). But the strangest thing happened on the evening of the second day, when we returned to the hotel at 9 o'clock from negotiations. The receptionist informed us that we had damaged the property of the hotel, namely the carpet in the room, about which an act of property damage was drawn up. At our request, the hotel administrator went up to the room with us, where he pointed to the white carpet, which we allegedly burned with cigarettes (although we do not smoke).
According to them, each room is cleaned and inspected for damage before new guests check in. That is, if we were checked in there, it means that the room was in order, and that it was us who ruined it.
But the most interesting thing is that there were two huge old stains on the carpet near the burns (very similar to red wine).
I asked, in their opinion, did we leave these spots too? The administration replied that it did not. But then the question is, how could they give us a room that was not prepared for delivery?
In general, several times we were poked that we live in the most expensive and best hotel room and so on, we are outraged that we were not settled. So they also ruined the property of the hotel.
We were extremely outraged by the current situation and wrote two complaints to the management demanding compensation for our inconveniences in the amount of $ 500 per person.
So we left Kazakhstan safely. A couple of weeks later, my colleague and I got a call from the hotel manager and offered to drop the claims against each other. I apologized from the hotel very reluctantly.
Morality, they breed people by settling in one room, putting them to sleep on small cots (and not as it should be according to the reservation), then they are charged for damage to property. I am attaching a photo of the "spoiled" carpet.
Stay alert!
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4
July 9, 2021
The room is perfectly clean, the bed linen is boiled, made according to the rules. The shower and toilet are closed with opaque doors. There are several towels per person in the bathroom, a whole set of hotel care products, a bathrobe, a hair dryer. A cool additional mirror. A huge closet, hangers, slippers, a brush and shoe polish. The room is spacious with a work desk and a comfortable armchair, you can work. Panoramic window with a view of the EXPO. Air conditioning, plasma. Very quiet.
An incredibly varied and delicious buffet breakfast. Salads, greens, fruits, smoothies, yoghurts, eggs, meat, good coffee.
Very polite staff and receptionist at the reception, despite the fact that we arrived tired and a little angry). The hotel itself is very beautiful and bright inside, it's nice to be there. Good location.
Ideal for vacations, business trips. Fully justifies five stars.
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3
July 18, 2024
An amazing hotel at the highest level!!! Everything is on the level!!
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August 7, 2022
a good hotel, an excellent breakfast, but people who do not live in the hotel are allowed into the pool / sauna area - it can be crowded, you will not rest.
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3
September 23, 2022
I arrived at the hotel at 5 o'clock in the morning. I was waiting for a man to escort me to the airport. I wanted to have a cup of coffee.No lobby bar is open in a five-star hotel around the clock. There is an announcement that only until 00 o'clock. It's a strange situation for this level of hotel.
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3
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November 7, 2024
Expensive, beautiful
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3
October 8, 2021
Nice hotel, the rooms are spacious. Unobtrusive service, convenient location, good breakfasts. In general, I recommend it. I enjoyed my stay in the hotel.
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3
September 19, 2023
This is not the first hotel of this chain.And so far, this is the worst assessment, from the meeting and registration to breakfast and departure.
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