OneTwoTrip
401 review
May 4, 2023
This is ***! Don't mess with them. One of my connecting flights was rescheduled. Now I can't get a refund. They don't answer either in the chat or on the phone.
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3
August 3, 2022
Good afternoon.
It is not possible to get through and get information on the refund, the application was submitted in March, they said by correspondence that the funds had been sent, but they have not been received to date.
I ask you to write an address in Moscow, where I could apply for information.
Thanks!
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4
July 13, 2021
In early 2020, I bought tickets to Pobeda via OneTwoTrip. Due to covid, the flight was canceled, the money was frozen in the form of a voucher on Pobeda, with the condition that if you do not use the voucher for a year, we will refund the money. On May 13, 2021, Pobeda gave the answer:
A year ago, we were forced to cancel your flight due to restrictions imposed in connection with the pandemic. The adopted Decree of the Government of the Russian Federation allows airlines to refund money for tickets for canceled flights for three years, but we promised you that in 2021 we will refund all the money in full.
On deposit in your personal account on the website www.pobeda.aero there are unspent funds for a previously made UWQZ8K reservation.
Fulfilling our promise, we have issued you a refund of unused funds in your personal account in full. The funds will be refunded in the same way as the booking was paid for. Depending on your bank, the refund may take up to 14 days.
At the end of time, the money did not come, I turned to Pobeda, and the answer came:
Your ticket was purchased through a third-party organization. To get a refund, you need to contact the place where you purchased the ticket.
I called OneTwoTrip twice, the answer is the same - wait in line, we do not know any additional questions. Moreover, they do not ask for the booking code, etc. When asked about deadlines, they send support, you write there and silence...
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5
July 8, 2021
I bought tickets Gelendzhik - Gukovo for 8 07 2021.the flight was canceled due to blurred roads.7 07 2021.the man called and did not introduce himself who he was .He informed about the cancellation of the flight, offered a refund or rescheduled the flight to 10 07 2021.we chose to return because we are not able to go on the 10th.I specified how the refund will be made.the man said that he would be returned within a day .I waited.On the 8th I started calling him, he replied that he would transfer the money to me himself, without explaining to me that I needed to apply online for a forced refund of the ticket.I called the support service of the application where I purchased the ticket.there I received an application for a forced refund, but they said that the carrier did not confirm that the flight was canceled.I conclude that the carrier was stalling so that she would not make an online request so that the money would disappear .he turned out to be a wild boor , he said that 6000 thousand rubles is a penny .I received a refund from 3 to 30 business days .I hope they do.I do not recommend this site because they are trying to fool people
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8
December 28, 2022
Do not buy tickets at all at this office. If there are problems with the exchange or refund, then that's it, you will be stupidly thrown. There is no backup, write , call, do whatever you want.
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3
August 6, 2022
Good afternoon, I bought tickets from a closed company, on June 15, canceled on June 8 due to illness, attached medical statements, promised to refund the money for a month, wrote to the airline, they said deal with the agency, we returned everything to them! They are *** pure water!
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3
May 20, 2023
The money was refunded for the flight canceled by the airline only after, after three months of waiting, calls, I wrote a pre-trial claim!
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1
August 1, 2022
As a rule, I buy air tickets directly through the airline. But this time I had to use the services of this service, because I did not find such a flight on the airline's website. A couple of weeks later, the airline sent a message about the cancellation of the flight with an offer to contact the agency where the tickets were purchased to issue a refund, which I did. As a result, for the 3rd month I have not been able to get my money paid for tickets back. I have repeatedly contacted the support service, but they complain about the high workload and "feed" with promises. At first, they justified themselves by saying that they were waiting for confirmation from the airline. I was not lazy and contacted the airline's support service, where I was told that since May of this year, confirmation is not required for the return of tickets to this agency. When I contacted the agency's support service again and brought this information, they replied, again referring to the high load, that the refund was in the process of calculation and promised to make it in the near future, while they refused to specify specific dates. I really would not like to, but it seems that in order to get my money back, I will have to spend my time and contact the appropriate authorities with a complaint. So, if you value your money, time and nerves, I recommend avoiding this "office".
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5
November 9, 2022
They do not refund money for forced ticket refunds due to flight cancellation. On the phone for the second month, they refer to a certain high load, they do not give any specific information.
I do not recommend it!!!
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3
September 11, 2022
It is not possible to reach the support service, the answering machine is triggered that the lines are overloaded, write in the chat, I wrote in the chat, to which I received a similar answer that they are all busy, but there is no answer to the question. Terrible service, everything is very unprofessional.
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1
August 10, 2022
We ordered 2 tickets from St. Petersburg to Gelendzhik, round trip, 33,000 came out. Insurance services and flight cancellation notification were issued.
As a result, I myself accidentally find out that flights can be canceled. I started checking everything, I found out that my flight was canceled. They notified me about it 2 weeks later, on June 13.
It was on this day that I issued a refund and waited 30 days, according to the terms of the refund.
Today is July 26th, the refund has not arrived, I am writing to support, with the exact details, they do not respond.
Tickets for 1.08.22
The refund was made only after I called Aeroflot directly, canceled the flight myself and asked for a refund. Only after that, onetwotrip returned the money to me 5 days later.
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5
February 14, 2023
Attention! ***! They do not refund money for cancelled flights. They don't answer the phone. The bot responds to emails. Do not use their services!
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4
May 30, 2022
I don't advise anyone!!! I bought 3 tickets, one on May 21, the flight was canceled, we found out in fact!! I don't know what kind of text message, the other 2 were also canceled, there is no money, I went to court - I will demand compensation for the moratorium damage too. There is no way to reach them, there is no other way
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1
May 31, 2023
I read the reviews and was horrified, as there was a need to return the tickets (the visa is not ready), But my experience is more than positive. I sent a refund request in the afternoon, received the amount in the evening, and confirmed the refund. After 2 days, the money was credited to my account. Order X 10554525886.
See original · Русский
3
1
January 6, 2023
Hello! Due to illness, I was unable to fly. After that, I applied for a refund and attached all the documents about the illness. I am waiting for a refund for the 4th month...I do not recommend this service.
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1
August 2, 2022
Do not contact these intermediaries. Buy tickets directly from the airlines. In case of forced refunds due to cancellation or postponement of flights, you will be waiting for your money for months. And it is unknown whether you will wait.
It's impossible to get through. The bot writes the answers to the requests.
Only they take their commissions regularly.
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4
May 14, 2022
***, technical support is not working at all, it is impossible to get through. I have been waiting for a refund of the ticket ordered by T04722849293 for more than 2 months now - only the bot that does not solve anything answers. Do not get involved in any case - you will lose all the money. I don't care about clients, I will go to court and write an application to Rospotrebnadzor
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4
August 18, 2021
My son bought Moscow-Minvody-Moscow tickets through this resource, immediately back and forth. I made a mistake in the 1st digit of the passport. It turned out when I was flying to Minvody. They persuaded me there, I flew away. Immediately upon arrival, the Ministry of Water wrote to support, they agreed to pay for the changes. They did not deign to respond during the week.
Then they called the hotline, explained the situation, and promised to help. They requested a scan of the passport from their son the next day. He sent it. A few more days passed. There was no response. Today he is going to the Minvod airport with the old data in the ticket, and I do not know how things will turn out there.
In general, in a nutshell, the service just doesn't care about you, the main thing is to give the money and go to the forest.
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4
November 10, 2022
there is no service at all!
The refund request has been considered for 12 days, the flight is in a week, and I can't cancel the ticket! Phones are not responding, emails are not responding!
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3
January 9, 2023
The support service is working abominably. The only answer is about heavy workload.Order T26854264107 was cancelled 3 months ago. The money was not returned . No feedback and comments!
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3
May 29, 2023
I am waiting for a refund of R353793841470 from 03/18/2013 (the airline canceled the flight). For onetwotrip, there are no laws!
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4
1
November 10, 2022
There is a ticket resale bot. Do not buy anything from them, as there is no complete feedback and this service will not provide you with any support.
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3
October 26, 2022
I bought a ticket through this travel agency, due to changes in the departure time of the plane + there was a refundable fare on the ticket, I made a refund of the ticket a week before the flight. It's been more than a month and there's still no money. Communication is only by mail, they are constantly fed breakfast, they write that the application is in progress, they do not name any return dates. I demand a refund for the ticket. I will never buy through them again, then you will not get your money for a return ticket.
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3
May 14, 2022
I bought a ticket on 05/12/2022 Istanbul -Tijuana, they didn't put me in Istanbul. The company refuses to refund the ticket payment. He demands a paper document, which was not given to me in Istanbul. There is video and photo evidence, but the company does nothing. ***
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4
November 23, 2022
The company does not help in a dispute with the carrier.
The money for the refusal of registration has not been returned so far.
No apologies.
They put me in a difficult position
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3
August 23, 2022
They do not refund money for cancelled flights!!! Moscow-Gelendzhik-Moscow from 07.10.22 and 07.20.22. Total 8 tickets! I bought tickets for my mother through a Coupon, the money was returned a long time ago! And here it's just an outrage and lawlessness!
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3
October 4, 2022
Disgusting service.
Chat with 24/7 support in the mobile app does not work! I wrote 100,500 messages - 0 replies.
I issued a ticket refund - the money is not refunded!the ticket cost 106 thousand rubles.
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3
October 23, 2022
I bought a ticket (order T22346459823) with the possibility of a refund, a ticket with a transfer. In total, the airline reschedules the connecting flight for more than a day. I had to hand over a ticket and buy another one. for the 2nd month, they do not return the money and do not even respond. The bot responds to the mail that " they are very overloaded, try to look for answers to your questions in the application," and then there are no answers ...
P.S. After a month and a half, the money was still returned.
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3
1
October 11, 2022
It is incredibly unfortunate that such an attitude on the part of the company towards people, I bought a ticket to Sochi, T26433519093 on September 21, handed it over on the same day, due to illness, I became ill and went to the hospital, provided all the certificates of illness and I am already waiting for a refund, I write an elementary message to support "how long is it being processed request for a refund" and "when the money will be returned" and they even stopped responding to me there, I wrote the word hello every day, they still haven't answered me (
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1
December 14, 2021
The mania is disgusting ! without exaggeration, they replied to my message for a MONTH. Breakfast was served on the phone. They had to return the money, which the Airline would return for me (that is, not even their own money), while they mockingly warned that they would withhold 15% for the service. So, this service has not returned my money (it's been a month and a half)
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4
July 1, 2023
A rotten office. I highly recommend it. Read reviews on the forums. If there is a need to change, return, make changes, return a forced refund for a canceled flight, there will be no end to it. People spend months.. they will send unsubscriptions, demand more money, this is ***.
See original · Русский
1
August 8, 2022
Refunds for tickets, as well as not issued for a forced refusal, come up with various reasons that are completely inadequate on the part of this company.
We are suing!
People, avoid this terrible company!
They are probably doing this!
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4
August 2, 2022
I bought tickets to Thailand more than half a year ago. The flight was postponed and I had to cancel my tickets! The money was not returned! order number T06226045650 never purchase tickets through them
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4
April 28, 2022
Greedy goons. For a forced return (a / c canceled the flight), 400 rubles were charged. The fee was refunded for a month. Although I returned the money to my friends who bought tickets directly to the airport the next day. If it weren't for the VTB bonus cabal, I would never have applied to 12trip.
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3
May 28, 2023
It looks like some kind of scammers. They can't refund a day for tickets for two months! These are the unsubscriptions for 2 months!!!
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4
November 7, 2022
I do not recommend it!
Just try to call the contacts and you will understand everything.
No one answered? But now imagine that you also want to get YOUR money back.... Be nervous!
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3
June 23, 2022
Cheaters!!!
I am waiting for the ticket refund from 03/31/12, today 06/23/2012, I only hear from the operators -wait!I call every week!I do not advise anyone to contact this service, this is the first time I have encountered this
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4
April 27, 2021
I have booked and paid for the flight on your website for April 25 on the Muscat-Moscow route.
On April 24, at 21 o'clock, I went to the airline's website in order to check in for a flight and found that my ticket had been canceled. As I found out in the process, I received an email from your agency saying that my seat was removed from the flight without any explanation or suggestions for rebooking. On April 24, at 21.05, I was able to call the airline's support service, where I was informed that my ticket had been canceled because your agency did not respond to the airline's request. I couldn't get through to your agency (the answering machine is constantly triggered) despite the fact that I called on Saturday at 8 p.m. Moscow time - an extremely unsatisfactory service, especially considering that I had to call and wait a long time on the line from another country just to hear the answering machine notifying how everything is your lines are overly busy.
As a result, I figured it out and contacted the airline directly and rescheduled everything myself, without fees And so on.
Do not contact this office
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5
May 16, 2023
I am disappointed with the service, for every sneeze the commission is 2900 per ticket, the operators cannot solve anything with Aeroflot, they do not know anything where others say it is possible, they cannot... I regretted 100 times that I booked with them. This is the first and last time.
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1
January 26, 2023
A fraudulent company! The money for the ticket has not been refunded for 5 months. Never, never, never mess with this sharazhkin office!
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1
November 27, 2020
I do not recommend buying tickets through Onetwotrip. Only search and then on the airline's website.
What do Onetwotrip services look like from the outside in a simple and factual example:
1) I bought a Nordwind ticket for 1,900 rubles from the Onetwotrip aggregator (WHITE TRAVEL LLC). Flight N4-207, e-ticket No.2166115906016, reservation G0798L
2) The airline cancelled the flight. The refund must be made at the place of purchase - i.e. from Onetwotrip (WHITE TRAVEL LLC) without any commissions and sanctions.
3) In order to return 1900, I have to pay (WHITE TRAVEL LLC) a "fee" of 400 rubles. I.e. violation of Article 25 of the ZoZPP.
4) In order to "legalize" the fee, WHITE TRAVEL LLC separated the ticket refund procedure from the procedure for buying the same ticket, which is acceptable in the absence of legal regulation, but absolutely unacceptable in a normal civilized society.
Such dealers are "steering" so far only because there is no regulation of this process, and they are creating lawlessness. The question is not 400 rubles, but in principle.
Hiding behind shortcomings in legal regulation, they create multidirectional fictitious services, decompose them, and receive absolutely illegal income.
And we, the townsfolk, should then listen to their stories about the difficulties of relations with airlines, selling us services and not an air ticket, etc., etc. Although in the whole civilized society, money is returned in full without any fees, especially in such huge amounts.
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7
August 2, 2023
Unfortunately, everything that is written about the work of the support service is the pure truth.
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1
November 18, 2021
When buying a ticket for Ural Airlines through this company, I confused the month. I decided to return the ticket, the airline canceled the ticket, and the one to trip company did not refund the money, because their fee for returning the ticket turned out to be more than the cost of the plane ticket itself! I do not advise buying tickets from this company, because it is impossible to return the money for the refund.
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4
1
August 30, 2022
Order T16540749118
06/17/2022 forced refund of the ticket due to the fault of the airline.
today, on 30.08.2022, the money has still not been returned.
I do not recommend this company to anyone.
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3
September 11, 2022
I do not recommend it. It is unrealistic to get a refund for an air ticket. The company and the support are one person. Don't make mistakes, don't even start thinking about using them
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3
October 13, 2021
I bought tickets to Bodaibo. There were changes in family life, the child needed a ticket. I wrote to the support service, we looked at how they can help. The only way out is to hand over the ticket and buy a ticket for another flight. And so she did. OneTwoTrip's money was returned immediately. The airline refunded the money later.
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1
1
October 20, 2023
Disgusting service. There is no support, the application has been responding for months.
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1
July 21, 2022
We have been waiting for a refund for a cancelled flight for 4 months. The forced refund was issued and there seems to be no response from the airline, but the airline assures that the refund is approved.... It's unclear what's going on
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4
October 2, 2022
The reviews with a low rating are true: the company does not make exchanges and refunds at all, it is impossible to get through to them, they do not respond in the chat, applications are not processed, money is not returned.
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3
January 13, 2021
OneTwoTrip is White Travel LLC
HORROR!!!!! On 02/22/2020, through this company, we had the imprudence to purchase a flight by Emirates Airline, (departure date 13.05.2020) Moscow-Dubai-Moscow, for a family of two adults and two small children (Order number P05349402). On 03/25/2020, well-known events began in the world, as a result of which all flights were canceled. We were sympathetic to this situation and agreed to the offer from OneTwoTrip to postpone the flight date to a later time. By phone, the company's manager, remotely, canceled our flight on the scheduled date of 05/13/2020, as a forced refusal and issued a request for a new date on 09/16/2020. Which we had to agree to. 1.5 months have passed after making a request to change the flight date, and suddenly, on 05/01/2020, we receive an SMS from OneTwoTrip that we urgently need to pay 9,000 rubles for the forced reissue (through no fault of our own) of the flight to a new date. And if we do not pay within 2 hours, then we receive a refusal for the flight. Of course we are shocked. We start calling OneTwoTrip (the waiting time on the phone connection is 30 minutes). There (when they got through to OneTwoTrip), the manager of the OneTwoTrip travel agency explained to us that they wanted to charge us this amount for banal ticket renewal. Of course, we were outraged and explained to them that the Emirates airline itself changes tickets for free (in parallel with this call, we got through to the airline, which explained to us that they change flight dates for free) and that for an unfulfilled, OneTwoTrip travel agency, we do not have to pay such money, but for turnover, according to the idea, the travel agency owes us to pay a penalty (we did not demand a penalty). As a result, the manager said that they have such extortionate rules and due to the fact that we did not transfer money to them within 2 hours, our flight was canceled. That is, we were left without money and without a flight. We have not seen such lawlessness for a long time.
I am sure that my review will be read by the management of OneTwoTrip (they always read all reviews about themselves) and will contact me for a pre-trial settlement of the conflict. If this happens, then I will definitely continue my review here, with information to the readers about how this problem was (and whether it was solved at all). If I do not continue this review, it means that the OneTwoTrip travel agency still threw us for money. We are waiting.....
In continuation of the previously stated: Today is January 13, 2021. The money was never returned to us. The airline says that all the money for our tickets has long been transferred back to the OneTwoTrip tour operator, but they have not reached us. The tour operator claims that the airline allegedly does not return them. The airline states that the refund period is 21 days. Our friends got it back pretty quickly, but they took it directly from Emirates.
We are preparing documents for the court.
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