OneTwoTrip
392 reviews
June 30, 2023
I rented a luxury apartment in Istanbul through this website. The cost is 4800 rubles per day. Upon arrival, I found an emergency building and a room in which it is dangerous to live for health. Tattered sheets, dirty towels, broken furniture. Rusty tiles in the kitchen. There is a black hole in the ceiling in the toilet, from which it drips on your head when you sit on the toilet. I left there in the morning. But.. The payment was charged 100% in advance for 21 days. In the amount of 104,000 rubles.
There is no reaction to all the letters. I wrote that the hotel does not refund the money. Thanks for understanding. Money is lost. An appeal to the prosecutor's office and the court is ahead. The site continues to offer these apartments to everyone. If you want to do the same, welcome to this site
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3
2
May 26, 2023
Never use the services of this company. Now, when Russians have to buy tickets through aggregators, and not directly from foreign carriers, this company is taking advantage of the situation and profiting from it. The service is not provided. Messages are not being answered or are being answered - in the process. I applied for a refund 16 days before departure. There is no answer. The flight is already in 4 days, but the answer has not come. It is impossible to plan something, to buy something else. If they had done everything quickly, then I could have bought tickets on their website to another destination, but now I will not use the services of this company for anything. Phones are not available, e-mail is not answered. Only a chatbot with unsubscriptions. Apparently, the company's management does not care about customers.
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3
June 6, 2023
If you decide to use any service through this company, you need to think 100 times, because the company tends to hide all the additional fees that you will encounter: at the airport, hotel, train station, or at a car service station. To the claim that the company should have notified additional expenses before purchasing the service, the support service responds "
Information on travel preparation, necessary documents, choice of places, procedure and methods is specified by the user independently." Those are essentially through this company you buy a pig in a poke, because I paid another 80% of the cost of tickets at the airport to fly, meanwhile these services can be directly obtained directly on the website of the airline, hotel, railway station. We are very disappointed with the services of this company, but I still applied to ROSPOTREBNADZOR with a statement about the deliberate concealment of information from this company
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4
December 7, 2024
Onetwotrip tricked me. I paid for the address dubai hotel, they issued a voucher for the emaar apartments. They do not return the money, they lie and are rude. The gender of the trouble is a deception with a placement point. But I have not seen such a bestial attitude of the support line anywhere, even in Gazprombank
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April 19, 2023
The famous OneTwoTrip company. But now she only works for advertising and selling services. There is no work with clients. The phone is not working (resets). In the chat of the application (bot), which prints only what it wants: there is silence on your requests on the website and in contact.
The situation is simple. March 28 tickets were paid(, 31 airlines canceled the flight; on April 4, a refund request was created, the ticket was cancelled and sold. The company sends it to the air carrier.(supposedly he decides ). Where's the money? Today, an airline employee replied that they did not have a request for my tickets. They decide and send the answers within 1-2 days. Today I tried to reach out by any means. But OneTwoTrip does not want to communicate with customers. Does not fulfill its obligations to customers. I would like to write Beware of contacting this company. I've never tried to write reviews. Now I hope that the company's management, or whoever is responsible for the good image of the company, will read and try to address the issue himself. I wanted feedback from the company.
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4
June 20, 2023
1/5 is too high an estimate)
I'm sorry that I didn't look at the reviews in advance. In no case can you use the company's services.
Registration: they use dark patterns (synonymous with fraud) in design to sell additional services to inattentive customers after entering card data.
Cancellation: The flight was notified about the cancellation, the ticket was exchanged without my consent. The exchanged flight was also canceled and it was very difficult to return the money. Everything is done on the site so that you do not figure out how to return the money.
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2
2
June 7, 2023
Never, ever mess with this sharash editing office! *** Clean water! They sell tickets for flights that do not exist with the airline itself. Then they send a message that the airline company canceled the flight. When calling the airline, it turns out that our booking did not exist! When trying to refund money, their support service responds for days, in a chat and on the phone - a robot. As a result, after numerous letters and appeals, the ticket price was refunded, but the money was written off in full for all additional services - more than 20 thousand rubles. Tell us, on what basis was the insurance written off for flying on a flight that does not exist? Order X14350604562.
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2
May 24, 2023
I have not been able to receive a response to the request for a year now
I have booked the hotel since June 22, 2022. Order 7756.20.103
There was one thing in the photo, and a completely different one upon check-in. On the OneTwoTrip company's website it was written that if it does not suit, the money will be refunded.
Nothing was returned. My mail requests were answered twice that they were experiencing a heavy load. Calls are answered that the request is a priority marked "urgent".
Today is May 24, 2023. I called the operator and said that she would send my request to the department that deals with this.
There are no words.
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2
September 6, 2024
This unscrupulous resource Canceled my paid air tickets in the amount of 90 thousand rubles due to "restrictions in the booking system", this gang will have the money for up to 30 working days!! Does not deal with this resource! They will be deceived and the money will be taken away indefinitely
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June 22, 2023
Good afternoon. I deeply regret that fate brought this company together on the Aeroflot Bonus website. Due to trust in Aeroflot, I ordered a car rental in Sofia, made the first payment, indicated in the order that the car was needed in Terminal 2, I will return it there, however, an order came to the mail in which the address to which I ordered was indicated on the first page, but there is no feedback on the second, incomprehensible address, from the word AT ALL. I wrote, repeatedly, in response, "YOUR REQUEST HAS BEEN SENT TO A SPECIALIST."
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1
1
February 24, 2023
A whole YEAR has passed since the cancellation of flights to Russia, and this company cannot resolve the issue of refunds to its customers! I bought round-trip tickets to London in February 2022 with a card for April 2022, at the end of February 2022 British Airways canceled flights to Russia, I issued a refund in my personal account on 03/04/12, and only after more than 4 months (in July 2022!) my refund was confirmed in my personal account. But they never returned my money, they told me to wait on the phone, and in November 2022 they just sent me to the airline for a refund of my money directly. The airline tells me that since I bought the ticket from onetwotrip, I need to solve this with them. It is already the end of February 2023, my money has not been returned to me, they say on the phone that BA airline has not provided them with a refund algorithm, although BA airlines say that they do not contact them themselves… Dear onetwotrip, you have embezzled my money and have not solved this problem for a year! Oh yes, you also do not have a physical address (where you can come), it is also impossible to contact specialists, only through telephone operators who are trained to repeat one phrase about the absence of a return algorithm. My patience has run out, I will contact all authorities!!! I do not advise anyone to get involved with this irresponsible company!!!
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13
February 4, 2023
Disgusting customer support!!!!!
I cancelled my ticket two months before departure!
Because the ticket was bought through one two trip, the airline (Emirates) can't do anything.
All through the service!!!!
As one, they constantly tell me that you will be answered to the application, but if the time is right!
I called and called a fool - everyone keeps saying:
Attention!!! 24 hours before departure and there will be an answer, then call - we will accelerate.
I called this afternoon, they said again 24 hours in advance if the request was not answered earlier.
I asked again specifically that I was calling the hotline at 23:51? (it will be less than 24 hours already - departure at 23.50 next day)
Yeah they said
And so I call - I've been on the line for probably 30 minutes, no one answers, they say in the queue. Apparently they are sleeping, although it is stated that the hotline is working around the clock. Keep in mind that if it happens at night, they will not help you in any way!
Chatbot is generally a separate song, no one responds normally.
And now it's interesting, I'll even get a refund on a ticket that was specially bought with a refund rate
And how much will the fine be in total? Less than 24 hours before departure ?!?! Instead of two months when the first application was submitted.
never! I will NEVER buy tickets through this service again.
The guys have gone bad, very, very badly.
They just make money and that's it.
At the same time, as soon as you buy a ticket through them, that's it, the airline sold them and they have all the money.
That is, the airline told me that the aggregators themselves make and translate the decision here.
The airlines have nothing further to do with it.
Never! And I do not advise anyone to use the services of one two trip!!!!!!!
I had to put one star, and it did not allow me to send a review!
I'm giving -10 stars!!!!!!!!!!!!!!
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11
March 6, 2023
Never!!!!Never buy tickets from this company!! This is a 100% scam!!!
I purchased it in October 2022. On 12/25/2022, I receive a letter that the airline canceled the flight without alternatives. I am creating a refund request, on 12/28/2022 I receive a notification that the application is in progress.
And all is complete silence....There is only one answer to my calls - the application is in progress, there is a lot of workload, wait...Today 06.03.2022 There is no money, no answer.
I got through to support, the answer is the same, while answering the question, and when should I wait for my application to be processed, the answer is that there are no regulated deadlines. Please connect me with a senior specialist - It is not allowed!
And talking to him, it became obvious that I could not see any money, from the word at all.
I will be happy to join those who plan to sue this company or contact any other competent authorities. It's not even a question of money, but of such a megalomaniacal divorce of people.
How many more people can get into this divorce((((
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4
July 12, 2023
I bought a ticket for 24 thousand rubles last September with the possibility of a refund, 1200 rubles were returned. Moreover, at first an application for a refund of 8,900 rubles came, then it was canceled and a refund of 1,200 was made. I didn't like everything - the speed of the return (it took 10 months), the speed of the technical support response (last year they answered in the application every 2 weeks, this month they answered by mail after 5 days). It is unclear why such a refund amount and why it was changed
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2
April 23, 2023
I was very afraid to buy tickets through this service, as I had read a lot of negative reviews. The ticket from Bali to Moscow was very cheap, so 30 kg of luggage was also included. In the end, everything went fine, there were no problems, we calmly checked in and went to the plane. We met the guys on the plane, they also bought tickets through OneTwoTrip and everything is good. I recommend this service.
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1
2
January 25, 2023
It seems to me that this is a fraud firm that deliberately ignores all federal consumer protection laws. It is not possible to return your money for a ticket refund. The answer to requests for a refund of the ticket is that the staff is constantly busy and busy with work, that my request dated 12/18/12 for a refund of funds for the refund of the ticket 351 679 286 80 is in the order of the queue, which may last several months. It turns out that my issue has not been resolved in five weeks. Thus, it turns out that the client who applied to One Two Trip is maximally exposed to the deprivation of his own funds, which he will not be able to even partially return to his wallet. It is not necessary to conduct any financial transactions through this site. You will definitely be deceived. I wouldn't be surprised if this site closes soon and a new sign appears that will milk gullible suckers.
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12
February 15, 2023
1) Booked a hotel and tickets to Thailand via OneTwoTrip
2) The flight was late, which is why I could not get to the connecting flight, the money was not refunded. Technical support is not responding.
I had to additionally take other round-trip tickets. - 50,000 rubles.
3) The hotel - they have 3 stars on their website. In fact, there were two. I specially booked a non-economy class room, but upon check-in I was able to allocate only economy, without a window with ants and cockroaches???
I had to urgently look for an apartment on the spot for a total of 70,000 rubles.
What do you think tech support does? That's right, he writes unsubscriptions that he transferred information to the company through which the reservation is made... (as if we care, we borrowed from OneTwoTrip and they have to solve these issues.
4) The last two days have been completely ignored, no one seems to be going to return the money.
The issue will be resolved through the court.
P.S. Never use this aggregator!
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3
June 20, 2023
You don't book anything from them!
They refuse to return the money for the allegedly issued car rental.
The foreign supplier turned out to be a fraud, he did not provide the car because there is simply no such rental company. Although OneTwoTrip actively offers their machines.
And the service has been writing unsubscriptions for the second month and doing everything to ensure that the money is not refunded.
The Internet is full of reviews about their schemes of no return.
Be vigilant!
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1
2
January 23, 2023
Finally, my journey is over and I can safely leave a review to this branch of hell on earth.
Remember! Whatever happens, whatever happens, you can buy tickets from this office only if you are 100% sure that nothing will happen in the world, your plans will not change and you will not make a mistake in any case.
I bought my tickets in June six months in advance with departure at the end of December. During this time, support has NEVER responded to me in a natural way.
My personal savvy helped me through friends to find a person who just randomly works in this organization. And if it weren't for this wonderful girl, my trip might not have happened simply because for the damn six months, no one from this office bothered to answer me himself, none of the dozens of messages, calls to support and hundreds of calls! The hotline IS NOT WORKING.
Chat support DOES NOT EXIST. This is not an office, it's just extortionate money. It just feels like they don't exist. I just dream that you, your head and those who coordinate such an order of work with clients, or rather its absence, will receive everything three times daily! Such negligence, indifference, indifference cannot be found anywhere.
I repeat, thanks to only one person in your organization who, for some unknown reason, decided to help me personally and paid attention to my plea on a personal basis.
Briefly.
I made a typo in my name when buying a ticket, discovered it right away, contacted support a million times. Zero reaction. Then I changed it for money, using a trick. Although it was free in AK, but they couldn't do it without VanTuTrip's knowledge.
Then my Qatar Airlines flight was postponed and moved many times, which Qatar already informed me directly in the mail, because I thought of registering and linking my booking to the mail.
In the personal account, meanwhile, the changes could be displayed with a delay, they could not be displayed at all, and the day before departure there was still a nonexistent flight hanging there, then they changed the data only on my husband's flight, and in mine there was still a nonexistent flight, etc. That is, if you rely only on them, then you simply will not fly away, because you will not know about the changes.
Then two days before departure, I discovered that their transliterator "helped" translate the spouse's name as Maksim, although he is Maxim in the passport, I got nervous again, knowing that it was useless to call and write to support (although I tried and even two days before departure I did not receive a response), I wrote already an old fairy friend from this organization and she helped me contact support, where she refused to make changes to my booking the day before departure.
I contacted the Qatari directly, and there the guys sent requests to the airports, where they confirmed that the typo was a trifle.
In general, tickets are more expensive than three thousand rubles or some trifling amount for you can not buy from them! Otherwise, you will condemn yourself to a corvalol state! My typos and so on are obviously my personal mistakes. But the lack of support and a hotline is unacceptable in the 21st century! I will never contact you again. I wish you complete ruin!
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19
February 2, 2023
If you want to give money to someone, then this is it! A typical scam. The company is not registered in Russia, keep this in mind! You will not get the money back. I bought the tickets then, as it were, returned the tickets two weeks before the flight, because my flight was canceled. Out of 14 thousand rubles for a ticket, 3000 airline fines, again for the second time 2900 rubles company commission for registration, etc., in general, there is an amount to be refunded along with all the invented deductions of about 3000 rubles. And it's already been a month and they can't get it all back. Their application and website are configured so that you choose everything you need, after filling in everything, the next booking page goes where some items are simply deleted from the selected one, up to the wrong departure date (where again you have to pay for a ticket and buy a new one) and not attentive will not notice it, after payment there is nothing to change You can't!!! Only, again, it is paid to purchase additional services. It is not possible to reach them by phone, you can wait all day for an answer until it's your turn, as it were. It is also useless to write to the online support service, you may receive an answer in a week. If there is nothing good in short. I don't understand why Yandex keeps these scammers in its ticket sales aggregator. Advice to everyone, avoid this company!!!!
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18
May 27, 2023
I bought tickets in the application, issued a forced refund due to a 10-time change in the departure time, and then the departure date.I have been waiting for feedback from employees about the refund for a week now!!!The chatbot only responds to my requests, there is no communication with specialists.I do not recommend buying tickets in this application, as you will have to pay a 10% interest for a forced cancellation.I really hope that after my excellent review, at least someone will contact me!!!
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4
February 23, 2023
The horror!! An employee of Qatar Airlines took off the flight for reasons of lack of the necessary vaccination, although a satellite was made, which they recognize and moreover, covid restrictions were lifted at that time and told us not to worry, in this case we will get a refund for the ticket...I think it was a regular overselling... nevertheless, we immediately applied to one two trip for a refund and for more than 3 months they have been considering the application and refusing to issue a refund...They're stalling for time.... Only they know how and where they use our money. Two tickets (1575245524901,1575245524900) in the amount of about 100 thousand rubles!
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4
January 17, 2023
I made a mistake with the date of purchase of the ticket. The application had the option to cancel the reservation within 2 hours. This function did not load, it gave an error. I contacted an employee through the application, and he also got an error. A few hours later, the ticket was cancelled. After a while, I clarified the status, they said that everything was fine, that the refund had been issued. A refund was promised within 30 days. 30 days have passed and nothing has returned. The company completely ignores - the phone numbers are not working (the robot will say that the line is loaded, write in the application). In the application, the robot responds once, after the phrase "checking information on request" simply throws off the dialog with the message that there is no response to their previous message. After that, even the robot does not respond in any way in the application. You can't call them through the app. There is also no response in the mail, except for a letter that the request has been sent and will be reviewed soon. If any force majeure happens to you, then forget about the tickets that you have. Disgusting.
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5
October 5, 2023
a wonderful website!
buy tickets here - you will lose a lot of nerves.
my flight was rescheduled, so I made a refund. yesterday we received a message about the cancellation of the refund request, where it was written: "We are sorry that we could not process your exchange request on time."
I was literally dumped!
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2
October 13, 2023
Today I received a letter from this company and offered to write them good reviews and put stars for money. I do not know what kind of service they actually have. But I think if a company needs an artificial improvement in the rating, it does not mean anything good.
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1
July 6, 2023
Disgusting company! I've never met anyone worse, a year and a half ago I bought round-trip tickets to Istanbul with a friend, and still haven't returned anything! They refer to the Turks , but what kind of company are you that works with your customers like that !I 've already collected and sent so many papers , this is not it , that 's it ! Now the hotline phone has also been disconnected! But they send their mailings well to the phone and to the mail, but after that I won 't buy anything from you in my life !
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2
April 20, 2023
We bought tickets in October through one two trip, the airline canceled the flight, issued an application for a refund even before the date of the planned departure on notification, the status is still being considered, April is already ending, they used to write an application in processing, but now they do not respond at all! The airline claims that there was not even a request from them for a refund, everything should be decided through them, since they were taken through them, I do not advise anyone! And I will never buy tickets through them myself!!!!I will file a lawsuit!
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2
1
March 18, 2023
I am very dissatisfied with the ticket purchase service of this company. I cancelled the booking due to the illness of the passengers and for the third month I have not been able to receive a refund. Despite the fact that the airline confirmed the cancellation of the reservation and sent me a corresponding letter, the company representatives claim that I was not removed from the flight and refuse to refund me. This is the third month of my waiting, and every time I contact the company, I get various excuses and promises that are never fulfilled. I do not recommend this company as a reliable intermediary when buying tickets.
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3
June 10, 2023
I bought a ticket with the possibility of a refund. As a result, the trip was canceled, but the money was returned with great difficulty after 9 months and withheld about 30%, although I paid extra for the opportunity to return the money! If you write to them, do not expect that they will answer you. In general, I understand this is how the business is organized. Spend other people's money for as long as possible. The level of the company with a score of 1.0 speaks for itself.
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4
February 5, 2023
They work here *** - they take money, but they do not fulfill their obligations. The most terrible service I've ever used. It is simply IMPOSSIBLE to contact support, they are always "loaded". I've been trying to apply for a replacement ticket for a week now, and I've just been ignored on all channels.... It is impossible to submit an application on your own through the website and the application, the submit button simply does not work after filling out the form. I do not recommend it to anyone, it is better to overpay a little at the purchase stage by buying the service elsewhere, but then save time and money (my ticket may simply burn out now due to the fault of the service).
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3
May 3, 2023
onetwotrip is a scam service! I read the reviews and realized that I was thrown for a smaller amount than others. Disgusting support service, there was an error in the full name when forming the receipt, not only were they obliged to correct this error, so they just sent to the carrier, we don't know anything here, we only collect money., I was also accused that I did not carefully enter the data, it was as possible to write a patronymic instead of a first name!!!! I will no longer order bi-years here, when will they be closed for such lawlessness
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1
January 5, 2023
I have used the services of this company for more than 5 years and advised all my friends. Now I will strongly ADVISE everyone NOT to. On September 15, I paid for air tickets ordered by T25783830964 for 47 thousand with departure on November 5.
On September 26, I applied for a refund. I received a letter that the tickets were canceled, and a little later that the application was in the process of being calculated. The year 2023 has already come, it has been more than 3.5 months, and the money has not been returned to me. The support service sends unsubscriptions to my requests, they can't even tell the return dates by phone. Well, I decided to apply to Rospotrebnadzor and then to the court after the holidays, because the amount is quite a lot, and their boorish attitude leaves no other choice.
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15
May 9, 2023
Unfortunately, after a year of orders through this company, we are forced to abandon their services, at least until they solve their problems with the lack of staff (or is this just an excuse) At the moment, they have applications for the cancellation of several flights (not through our fault, but because of the airlines) in the amount of more than 100 thousand, somewhere since 31/01. They refer to airlines, although when we checked, it turned out that the airline (UTair) gives the exact return dates, but OTT is lying to your face, referring to AK.
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2
September 5, 2023
Never mess with these scammers. They just take your money and do nothing. They are fed with promises and then refuse to provide services.
The refund of the money spent works only through the court. Take expensive lawyers who know how to work with such cases, they pay for themselves when collecting from these scammers.
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1
January 31, 2023
Hello. This is the most terrible ticket booking service! Never mess with them! Don't make my mistakes! It all started with the fact that three months before the flight, I saw that the last name was missing a letter. I contacted support , you can call for weeks and hours ! But I was persistent.So, I received an answer that it is possible to add the missing letter, that it costs a penny, everything will be fine, they claimed. I called once a week, to which I received a response, wait, your application is being processed and everything will be fine. Before departure, they still processed my application in a few days, and I received a response in which it was said that the amount for the missing letter in the surname is 170 thousand rubles! The ticket price was 125 thousand rubles. We had to go at random, thanks to the girls at the airport, we were allowed on the flight. Next, on the return route, I make a request for a refund on December 26, 2022. I receive messages that your tickets have been cancelled, seats have been removed from the flight. After a day or two, I'm trying to get through and clarify the terms and amount of the refund. I wrote to the mail , called support , all without an answer . And only on January 30, 2023 , they deigned to pick up the phone , told to wait for a letter about the terms and amount of the refund . An email has arrived stating that the amount of the fine exceeds the ticket price 😳 Order number T22921979051.
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4
December 17, 2022
Hello, dear travelers.
To begin with, I decided to buy a ticket from this company, as I had already bought a ticket once.
But something went wrong with me just before the flight, I felt sick, I canceled the flight ticket with a certificate that I was ill... A month has passed, I write and call them, and ask where my money is, they said that the workload is high now, okay, good...I write to Pobeda airlines, they send me back to this OneTwoTrip office, explaining that where they bought it, ask there, I contact this company again, they send me away again, as a result they shut up and don't write anything to me...
I will go to court if you do not return the money to me by the end of this year.
How long has it been possible??? Freeze since October..
Where is my money????
They are already infuriating, paying such money, as a result, there is no money, and there is no ticket..
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1
February 9, 2024
The support phone is not working
Text support - responds for hours
There are a lot of failures during payment, and for which they do not even bear any responsibility
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2
January 10, 2023
it's a pity I didn't read the reviews earlier about this company, otherwise I wouldn't have contacted it, because it's ***. I bought tickets through them. water - Istanbul and back (order T28427960081), but for reasons beyond my control I could not fly. I have issued cancellation of tickets and refund on their website. for three months, I called them periodically and received a reply that it was necessary to wait due to heavy workload and the money would be returned. and today, I received a response to another call that the refund request was canceled, because I did not cancel the reservation for seats on the plane directly from the airline itself. this is the first time I've heard such nonsense, but I understand that this is normal for onetwotrip. one word ***.
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12
April 7, 2023
It would be possible to put minus 3, I would. I ordered round-trip tickets for 5 people, Samara -Sochi. I've paid, I'm waiting. An alert comes that we have been bought tickets back, but there are no tickets there. Firstly, I want to know when it is not possible to buy immediately, since I order so that I am not confronted with the fact, as normal companies do with the service, and secondly, it is not very fast to return money that has already been written off for unfulfilled services.
Very disappointed, more here, neither foot nor hand (((
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3
1
January 1, 2023
I used this service to purchase a ticket, a foreign airline canceled the flight, I immediately applied for a refund of R338274381035 dated September 23, 2022, since then I have not received any refund. The first month I didn't bother the support, I thought the refund would come, as a result, a month later I asked when my question would be resolved, apparently only then they started moving and requested a scan of my passport, and before that it seems to me they didn't even do anything. But even now, three months later, I have not received any money, and the terms of the refund also do not say. They just say WAIT. So think about using this service, which is not responsible for anything
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5
August 17, 2023
An adjustment of the Chinese Airlines ticket was required. The support convinced me that I should buy a new ticket for 70 thousand more expensive. After calling China, I found out that you can simply change the data in the ticket, without additional charges and in 2 minutes, directly on the phone. I do not recommend it in any case.
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2
October 7, 2023
We bought 4 Bangkok-Surat Thani tickets in July 2023 a month before departure. During the week, we sent an e-mail about postponing the flight for 25 minutes. Tickets have been purchased, the flight was made back and forth in August, there are no complaints! Thanks for the service.
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1
January 21, 2023
The worst service. I bought tickets, immediately sent an exchange request, because I made a mistake in the route, 3 days before departure. According to the rules of the fare, the ticket is exchangeable, but! the support service sent a refusal to exchange on the day of departure + twice they found time to write to me that requests are processed in turn. They found the time to send me this unsubscribe, but the problem was not solved.
It's just a terrible customer service. I do not recommend anyone to contact this company, whose motto is to buy a ticket from us, and then solve all your questions yourself. They just don't give a shit about the customers. I don't understand why the "support service" works at all.
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3
March 18, 2023
I bought a ticket Samarkand-Moscow on 09/19/12. Order T22025149207 (one seat) for 16,592.82 rubles. The airline cancelled the flight and I immediately issued a refund of R337598063178. But now the end of the year is approaching, and in all likelihood I will not see any more money. It's just useless to call there (you won't get through), and if you're lucky, the answer just kills. We don't know when we'll get the money back. Don't take any chances!!DO NOT CONTACT THIS COMPANY!!! AND NOW THE YEAR 2023 HAS ALREADY COME (18.03) AND THE MONEY HAS NOT BEEN RETURNED!!!
See original · Русский
1
December 10, 2022
I will leave a review, because when using this service, we got a combo: a disgusting hotel and a disgusting service.
In short: veiled lies on the site, lack of communication skills with customers from call center operators. About the hotel, I will only say that we sent a complaint to Rospotrebnadzor as a result (accommodation in a room with mold and all that follows, the hotel is 4 stars).
The most interesting thing is that it is impossible to leave a review on the website and in the application! I wrote in support on September 8th. The answer was received on December 10 that it is no longer possible to leave a review:) but in the future it is possible now. Amazing self-confidence that someone would contact their service after that.
It's a pity you can't put the stars in the negative.
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April 2, 2023
We are trying to exchange the departure date of the Etihad flight for the coming weeks, instead of departure in a month. Onetwotrip says the same thing for a week as for everyone - they will consider it closer to the departure date, which is absurd, we need to return home as soon as possible due to the child's illness, and not closer to the departure date. 😡
I have been using the service of this company for many years, I have premium status, but this is the last time I turned to them.
Disgusting.
See original · Русский
4
May 2, 2023
I am waiting for the ticket exchange On the 3rd day On the day of submitting an application for the exchange of air tickets at the same rate is available for the dates I am interested in and for a flight of the same company. The money for the service was taken in advance . I wonder how they will refund me if the amount for the exchange does not suit me . The airline's exchange rates are listed on the carrier's website and they are quite acceptable. There is NO feedback and 24/7 support, as it is written!
See original · Русский
3
December 24, 2022
Good afternoon!
For the first time in my life, I leave a negative review. The fact is that I needed to exchange tickets with a change in date (order number T21575214038).
Due to the fact that the tickets were purchased long before the trip, I contacted OneTwoTrip a month in advance to clarify all the details and possibilities of ticket exchange. OneTwoTrip staff assured me that it would be possible to issue a refund for the first segment of tickets (Moscow - Phuket), and for the second segment (Phuket - Moscow) to change the date. The employee made an application and, when asked about when information about the possibility of exchanging tickets would be available, replied that requests were processed closer to the departure dates and had to wait. During this month, I also called OneTwoTrip in the hope of getting information, but in vain, the staff told me to wait.
As a result, there is a week left before departure on the first flight, I call again, OneTwoTrip employees answer that we need to wait and the information will come the day before departure. I call the day before departure, because there is no information again and long conversations and clarification begin, because each employee broadcasts different information. It turns out that it may not be possible to make an exchange, because we do not fly on the first flight, and in general it is better to check directly with the carrier company. They offer to make an application for an exchange, AGAIN!!!! There is no answer to the questions that we specifically addressed a month ago and it turns out that the work on the application was not carried out in principle. They say try to contact them directly.
I contact Etihad directly, an employee tells me that it turns out that I will not be able to partially change these tickets, because if I do not use the first part of the ticket, then everything will be canceled👌🏻😁 Thanks to a girl named Sofia for her help and really sensible advice, she helped at least take us off the flight so as not to pay fines for not showing up on the flight and told us to contact the exchange of all segments of the ticket for a new one with a date change. I repeat, the information in OneTwoTrip varied and was generally incorrect.
After communicating with representatives of the airline, it became easier and there was hope for a successful resolution of the situation, because all that remained was to arrange a ticket exchange. I call OneTwoTrip again, they assure me that there is an application for an exchange, wait.
I'm waiting.
On the day of departure, an email arrives stating that the exchange request has been rejected, the reason is no tickets. I remind you that we applied for a month in order not to get into such a situation, but apparently no one dealt with the application for a month, but remembered about it the day before departure.
I call OneTwoTrip again, the staff says that yes, there are no more tickets for this flight, but there is an identical one for the next day (for us this is a FUNDAMENTAL moment, to fly on the requested date, not the next day), but in a desperate situation we agree. We wait. Almost immediately, the letter of "happiness" comes back to the post office with another rejection of the refund request and the comment "exchange is not allowed". And by tradition, the bell. The employee clarifies the information, and then simply says that the exchange is not allowed due to the fact that the starting point of departure differs from the one requested in the exchange (there was Moscow-Phuket and back, now Phuket-Moscow) and that they will not help anything, because intermediaries, i.e. the ticket can only be exchanged with departure from Moscow, although I'm not even sure about that anymore :) Contact us directly. That's such a wonderful story. When asked why it was impossible to say this, for example, a month ago or at least not today, and that this is stupidly incompetence of OneTwoTrip employees, again some strange comments that we just take applications, and then something happens there.
The clowning is a month long, there are no words and comments, what to do now is generally unclear, because our departure date falls on the New Year holidays and it is clear that these days there is a problem with tickets, especially closer to the date. But OneTwoTrip just asked to wait.
THINK TWICE BEFORE CONTACTING THIS COMPANY. THE TERRIBLE INCOMPETENCE OF THE STAFF AND THE LACK OF REAL HELP IN SOLVING ISSUES.
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3
February 28, 2023
We purchased tickets two weeks before departure Kaliningrad- Moscow 07.02.2023 (Yakutia Airline). 02.02.2023 a message came from Yakutia Airlines - the flight was canceled. We applied to One Two Trip for a refund ...... And then it started 👎 For the refund of tickets is not our fault - the agency's commission is charged (800₽). The operator issued an application on 02.02.23 for a refund, and who is still there on 02.28.23! Permanent unsubscriptions from the operator - your application is under consideration! I do not recommend One Two Trip! You will lose time and money👎
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4
September 13, 2022
I do not recommend it to anyone. My story with this office: tickets were bought in one direction directly from the airline, and back through onetwotrip by another company. It did not work out to fly there due to the cancellation of the flight, I had to hand over my tickets back. Tickets were bought refundable, this is important. A refund request has been submitted and ... no reaction from the company. The calls did not bring any benefit, no one cares, no one seems to read the letters at all. I found out from phone conversations that the deadline for considering a refund is 2 months (!) plus 21 days for transferring money. All deadlines are out. I wrote a review full of gratitude for all this on their website. Of course, it was not published, but of course, an email came requesting confirmation of the ticket refund. But not just like that, the letter specified a response time for it, 2 hours! Two hours after three months of waiting. That is, he did not answer at the time - fuck you, not the money, it turns out to be his own fault. I managed to respond at the specified time, I received an email saying that they sent a request to the airline (3 months after the cancellation of the ticket). I'm waiting for further developments, but it's clear that I probably won't get the money back.
Even if all this ends well for me and the money is returned to me, it's all the same, to give 40000r of your money for 3 ... 4 months, it's unclear to whom and wait for a so-so event.
Don't mess with onetwotrip.
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