The application for a forced refund has been "in the process of settlement" for more than 70 days. There is no feedback through support! Terrible company. They argue such delays with their "workload", but it cannot last for the whole year, and plus their workload, as a client, should not worry me, and are not an adequate justification for not fulfilling my duties.
At the same time, at about the same time, the refund issued by another air ticket aggregator was completed within a month, although the aggregator is as popular as this company.
So a tip: the difference between the units in the cost of tickets is not big, in no case do not issue a ticket through OneTwoTrip, it is better to overpay a couple of hundred, but be sure that your consumer rights will be fully fulfilled.
I wanted to change my tickets 2 days before departure. Emirates said that ticket exchange is possible, but since you did not take it through us, then contact where you took it (took it through onetwotrip)
As a result, I wrote on November 4th, and the departure on November 6th, was answered on December 27
(Your ticket exchange request was canceled, since the requested flight dates have already passed.
We are sorry that we were unable to process your exchange request on time. If you need a flight for future dates, please create an application again and we will process it as a priority.
We apologize for the delay in processing the application.)
So draw your own conclusions.
I do not recommend it to anyone. My story with this office: tickets were bought in one direction directly from the airline, and back through onetwotrip by another company. It did not work out to fly there due to the cancellation of the flight, I had to hand over my tickets back. Tickets were bought refundable, this is important. A refund request has been submitted and ... no reaction from the company. The calls did not bring any benefit, no one cares, no one seems to read the letters at all. I found out from phone conversations that the deadline for considering a refund is 2 months (!) plus 21 days for transferring money. All deadlines are out. I wrote a review full of gratitude for all this on their website. Of course, it was not published, but of course, an email came requesting confirmation of the ticket refund. But not just like that, the letter specified a response time for it, 2 hours! Two hours after three months of waiting. That is, he did not answer at the time - fuck you, not the money, it turns out to be his own fault. I managed to respond at the specified time, I received an email saying that they sent a request to the airline (3 months after the cancellation of the ticket). I'm waiting for further developments, but it's clear that I probably won't get the money back.
Even if all this ends well for me and the money is returned to me, it's all the same, to give 40000r of your money for 3 ... 4 months, it's unclear to whom and wait for a so-so event.
Don't mess with onetwotrip.
An ugly company! It was a difficult route, so 4 reservations were made. The trip was canceled. Tickets were cancelled more than 10 days before the departure date. After repeated requests, a couple of months after the cancellation of the reservation, we received a refund for only one reservation. It's been 4 months now! They tell me that their company does not have a time limit for reviewing and calculating refunds! Emails are not answered (All operators are overloaded(((
Order T19150477914
Return no.R334061620239, R334061620239 - issued on August 2
The status of the return to the LC is "Waiting for confirmation by the airline"
I do not recommend contacting OneTwoTrip!
They explained on the phone how the refund would be made, and everything seems to be clear. I've made it out and I'm waiting. Technical support says information about the refund has been sent to the airline, we are waiting for their approval. what is also indicated by the changed status in the application "Waiting for confirmation by the airline" when 3 weeks have passed and after many calls to technical support, and calls because the chat simply stopped responding to my messages, some doubt crept into the veracity of the words of support. I wrote to the airline directly on my own and found out such details that a month later the airline did not even know that it was necessary to do something with my tickets. The airline said in plain text that your tickets are available and you can even change the departure date. Tech support cynically said that the tickets were canceled, as evidenced by the status in the application. She cheated brazenly and in plain text, just not to do what was required of them. And the task is not trivial to send information to the airline and that's it. After the last conversation with technical support, the impression remained that I was talking to an incompetent specialist who had instructions on how to conduct a conversation with a client clearly aimed at preventing clients from contacting this company again.
At the moment, a claim has been sent to the airline!
This is the most lame company I've ever come across! People, please don't mess with me!!!!!!!! Buy directly from the carrier! They are just intermediaries who do not bear any responsibility for your tickets! Service and customer service are just as low as they can be! There is no solution to the issues at all! Constant excuses- overloading on the line! We can't help you with anything!
For 3.5 months I've just been ignored! It takes 10-15 minutes to transfer the flight, and 3.5 months they write to me that it is not possible to do this now because of the increased load! I sued them, wrote to Rosspotrebnadzor and the consumer rights department!
Order T17434578859
Many thanks to the best ticket sales service in the world.
Order T22139787294 Ticket refund request at the end of September 2022, departure at the end of October 2022, a response with a refusal to refund tickets from technical support on 06/22/2023. Well done! Keep it up ! All customers will definitely be yours.
Do not use this office, you will have problems anyway , no one will solve them correctly, I bought a ticket for one day arrived at the airport, the flight was canceled, no one told me , although they had all my coordinates when I started making a refund , they said that the money would not come immediately from they have a lot of refunds because they work with 800 companies and when they returned, they took 25 percent of the ticket price from me, as they explained to me for their work, if you want extreme, welcome to them
Don't mess with them, it's ***. It's amazing how they still work for so many years and successfully deceive people! The tickets they sell through their service are, in principle, real, you can use them to fly away. But if there are any problems, the money is not refunded. This year I bought tickets from them for a Moroccan airlines flight, order T19235441855. The flight was canceled, the airline sent an SMS as early as September 8 that if you have any questions about a refund, please contact the company where you bought the ticket. Onetwotrip still hasn't been refunded! The second order was through them - T25428471839, a fully refundable ticket at an increased fare of Finnair airlines. The refund was issued on September 29, and the money has not yet been refunded. As far as I know, Finnair, if you buy directly from them, returns the money the next day in case of cancellation of tickets. In both cases, I also paid for insurance, which supposedly guarantees a refund in any case. The question is, why did I overpay for the refundable tariff and their insurance if the money is not refunded to me! Probably so that I have grounds to appeal to the court and the prosecutor's office!
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4
Илья
Level 30 Local Expert
August 11, 2023
Perhaps the most disgusting organization possible. There was a reservation for a flight to Dalaman, it was made much in advance for miles of one bank. Over the course of time, the departures were constantly changing and in the end, the desire to go was already gone because of this. The support assured me that since the postponement is for more than an hour, you can refund the money for the ticket according to the rules of Turkish Airlines. Great, I said, we're handing in the tickets. The tickets were handed over a month before departure, but then hell broke loose. Another support employee has already told me that I did not show up for the flight (!), therefore, according to the rules of the airline, I cannot claim a refund of the full amount. As a result, a year later (!), I was refunded a ridiculous 6 thousand rubles for two tickets. And then 500 rubles were spent in money, and for the rest they sent a voucher to their organization. Verdict - DON'T MESS AROUND!
Oh, I love it. OneTwoTrip has excellent prices on all aggregators, but when you have already chosen tickets at these prices, spent time, you receive an alert that the price has changed. I went through a bunch of options, everything is the same. Well, they showed how cool they are with cheap tickets.
Well, that the office is aimed only at accepting money is 100%. I was confused that the price was cheaper than on the airline's website, but I immediately realized that the seats would be paid, and very paid, although the airline itself allows you to choose seats for FREE. Well, thanks for the feedback to the rest of the citizens, I was not led, but the sediment remained.
We bought tickets Samara - Sochi and back for the children's football team. A month before the flight, the child broke his leg. We submitted all documents and certificates for a forced refund on 09.10.22, today on 25.01.23 nothing was returned. If you manage to get through, they say that the application is under consideration. I also note that some of the tickets were taken from another company and the money for the tickets was returned on the day of submitting the refund application, but onetwotrip does not care about customers. I do not recommend this service for buying tickets.
I decided to buy a plane ticket through Yandex travel, I chose the route and the date coolly and Yandex transfers me to one two trip, well, I think Yandex has never let me down, I drive in personal data, card data and then hello ..... 1200 rubles with kopecks are debited at a ticket price in the region of 12,000 rubles and not a ticket No greetings. It's good that at least not everything fell off the map. Of course, the card had to be blocked and reissued, and 1200 is not such a large amount, but the sediment remained, and hemorrhoids have now been added without a card for three days, plus it is also necessary to get it. In general, trust in Yandex's partners is disappearing. I called the hotline to let them know their partners))))
Order T18767086806
Everything is according to the classics, the flight was canceled by the airline, they do not want to return the money (72, for a second, thousands of eternal rubles) in any form. At first there were unsubscriptions in the application, they say soon, so and so, now they do not respond at all, and this is their big mistake. We decided to return the money via charge back to Tinkoff, and here this wonderful company balks, refuses to return the money, I attach a screenshot. Oh, wonderful administration of a disrespectful office, then we will return our money, one way or another, only if through the court, it will be much more expensive for you, so take the trouble to explain the situation, without cheap unsubscriptions, but really and according to the facts, stop loving your head and return the money for good, otherwise, like me As I said, Themis will figure it out. I wish you all the best, I'm waiting for an answer.
The service works and is happy to receive its commission from you exactly as long as you do not encounter problems.
In my case, the airline critically rescheduled the flight, and a forced refund was requested. The service accepted the request and "we will contact you." There were no further actions/responses from the service during the week. The day of departure has arrived, the ticket has burned down, onetwotrip continues to remain silent.
It makes NO sense to pay a commission to this service, you DON'T get useful service for this money, it's money down the drain. "The queue for consideration of a refund is 3-4 months," according to the contact center, this is NOT a service.
Advice for those who want to use this service to buy a ticket: you can buy any ticket yourself on the carrier's website, and it will be cheaper due to the absence of an agency commission, there are no special tariffs on onetwotrip, it will always be more expensive due to the commission you will pay for the lack of support.
I booked a plane ticket for Aeroflot airlines, and it is not immediately clear that the reservation does not come from a direct air carrier, I mistakenly set the directions -on the contrary, 5 minutes later I turned to this fact to change the direction or cancel the reservation and issue a refund. I waited a very long time for an answer, at that time I called Aeroflot, they sent to them, to decide with them. As a result, an answer came from this "group", calculating, so to speak, that out of the amount paid for the ticket of 7,500 they will return only 1,538 rubles, while on the official website they charge 2800 for canceling the ticket or changing data!!! it's just a nightmare, it's not the first time you get to book through them when you type tickets in Yandex, but I haven't encountered any refunds or flight changes, I'm shocked.
I DON'T RECOMMEND IT. Even one star is a lot for such a brainless company. We issued a round-trip ticket, paid the full cost, and issued only one return ticket. Get there as you wish, the money will be refunded within up to 30 days. The order was cancelled with a scandal. The money was refunded only for the issued ticket back. Their specialists should check the rest. We lost half a day on the purchase and refund. The money was never returned. There is no question about bonuses. I do not recommend this so-called company to buy tickets.
I bought a ticket, Moscow - Addis Ababa - Accra and back on 07/05/2022 (Ethiopian Airlines).
Order T12735374766. In May, I received a notification that the flight to Accra was canceled. I can't get through, and accordingly there is no address where to contact. I issued a refund, No.R331553962289, voluntarily, let the commission be withdrawn. There is still no return, only the same message from the robot in the chat with the operator. If I had checked the reviews of this company first, I definitely would not have bought from them.
Addendum: today, 12/21/2022 after 7 months from registration, I received a refund. I'll add a star for that.
Hello everyone! My friends and I decided to relax in Thailand. I bought tickets for a train of 6 adults and 2 children, at the maximum plus fare, it includes a refund without, luggage and other buns that I am not very interested in. At the minimum fare, the cost of a ticket without luggage and non-refundable was about 47,000 at the time of registration, I chose the maximum fare and gladly paid 410131 at the rate of 56,595.11 for 6 adults and 35,106.12 for 2 children. Booking number M6ZLO3
Then the confirmed tickets came and what was my surprise. When I saw "no luggage" in the column, I called them, they confirmed that there was no luggage. For 8 people, 1 hand luggage. The flight is planned in winter. They offered to contact the carrier, waited for the morning, contacted the airline, during the conversation it turned out that the tickets were non-refundable and without luggage. I have a question, what was the point for me to overpay almost 10,000 For a ticket for one adult, and I have 6 of them, if in fact I received tickets at the minimum fare. The airline offered me to buy luggage for 65,000. This is the first time I have encountered such a situation. I really hope there was a technical glitch. But I hardly believe that the tickets I paid for with my luggage and a refund will be returned to me. The service specialist himself accepted the application, said it would be processed from a few days to several weeks, most likely, I would have time to fly away and return! When asked how much the non-refundable ticket cost was yesterday and according to my fare, I refrained from answering. I did screenshots of everything. Tk bought and agreed on the company of our friends. For the sake of interest, I looked at the prices today, you issue a ticket and at the last moment the price changes, while at the same time, when registering according to my tariff, the baggage is indicated. There are no words for horror! It's just awful! Unless, of course, the service can solve the problem, hopefully a technical glitch. I will definitely add a review
Order T17367077503
Return R333542707163
06/22/22 we bought tickets from OneTwoTrip Moscow-Bangkok with a transfer to Colombo on 12/13/12.
19.07 the flight from Colombo to Bangkok was postponed so that the connection was disrupted. And then, on 27.07, the Moscow-Colombo flight was canceled altogether. We immediately issued a refund in the application on 27.07. Since there is no such Moscow-Colombo flight at all now, OneTwoTrip can replace tickets only within one airline. And if you need to get tickets from another airline, only through a refund. So far, the status of the application has not changed - the refund is in the process of calculation. They called and wrote to support - standard phrases that they do not know how long it will take, heavy workload, there are no deadlines. They haven't even sent a refund request to the airline yet.
We need to take new tickets, as we have reverse tickets and prices are rising
The "best" support I've ever contacted. I waited for a day, to no avail. So no one answered, both in the application and in the mail. It is written that it works 24/7.
I consider it an unacceptable attitude towards my clients.
Reputation -
The app is disgusting! I bought tickets for myself and my sister. The tickets were issued with errors! I had to go to the S7 company and pay extra for the replacement of errors of 2,800 rubles, despite the fact that the ticket itself cost 5,000 rubles.
When canceling the Novosibirsk - Moscow flight on 06/29.23 by the Yakutia Aero Airline on 06/24.23, I contacted this ticket sales agent by e-mail about a refund of the ticket price, there was no response.
Overall, the service is good and convenient.
But customer support...
you need to do something about it. Even if the client is not in a hurry to respond, not responding to the request within 30 days is beyond the scope!
We purchased tickets through the onetwotrip service for two passengers on the route Moscow-Istanbul and back. The order number is T01960289243. Due to multiple flight postponements, we have issued an application for a forced cancellation of tickets. Turkish airlines confirmed to us that in this case the refund is carried out in full. We wrote an application on the onetwotrip website on 04/21/2022 for a refund and then the carousels began!!! At first, the application was at the calculation stage for more than two months, then they allegedly sent our application to Turkish Airlines and again for more than a month of silence. They constantly refer to heavy workload. Dear friends, your workload is not my problem! All this time, the call center operators assured us that we paid directly to the airline and not to onetwotrip. After another call to the call center, we are informed that we have received a response from the airline that they (Turkish airlines) cannot make a refund due to problems with transactions to the Visa card and the lack of regulations, and the poor onetwotrip cannot influence this in any way and are asked to wait an unknown amount of time. At the same time, an additional 400 rubles were charged for each passenger service fee for the refund. Guys, what is your service? In non-competent operators? In the template unsubscriptions of technical support? In the absence of a desire to return my money? My request to provide a copy of the receipt has not been considered for about a month. After standing in line for two hours on 09/14/2022, I got to the Turkish airlines representative office and what was my surprise when I was informed that I paid money for air tickets not to Turkish airlines but to onetwotrip and the refund is carried out according to the existing approved regulations. They even gave me all the receipts and supporting documents. That is, for 5 months, the operators and technical support "went over my ears" that the airline did not return the funds to me, but it turns out that onetwotrip simply does not want to return them and blatantly lie. There are obvious fraudulent actions on the face. Now I understand why they don't provide me with a copy of the receipt. There is nothing left but to contact Rospotrebnadzor and the prosecutor's office and in parallel to the court. Do not make such mistakes, buy tickets on the official websites of the airline. And if you bought from onetwotrip, do not expect help from them or your money, I have been waiting for half a year)) I DO NOT RECOMMEND IT!!! Onetwotrip - see you in court!
I do not advise anyone to contact 12trip. I bought tickets to Krasnodar in February 2022, in connection. by canceling flights to southern cities, they offered an exchange through Moscow to Krasnodar! I made a forced refund on the website in June. The operators did not provide information on the refund for 4 months, only excuses and references to multiple flight cancellations. I decided to write a pre-trial claim, I demanded to return the amount of 57.600 within 15 days, otherwise I will file a lawsuit. The money was credited to the account only 3 weeks after the emails were sent by e-mail and Russian post. the amount decreased by 4,000 rubles. They used my money for six months and still withheld it is not clear why! THIS IS ***. do not buy services from this aggregator, the statute of limitations will expire and you will not receive your money. Now I will start buying tickets with reviews about the seller.
Within a month, I made a change in tickets through the support service. I called the Airline beforehand, they said that if you had booked through us, everything would have been changed quickly. I've been trying to get through to one two trip for an HOUR for a month - I don't wait and hang up. Once I managed to get through, they said we can speed up the application in 24 hours. The company's service is something with something. As the head of a large organization, I will say that the main one who is responsible for the operation of the service has no idea what a service and CSI are. I am sure that the CSI of this company is no more than 10.
Don't mess with them. Does the ticket say that the exchange is free? No, they will roll out their commission. But they won't make the exchange! They will keep them allegedly making a calculation, but there will be no answer. Obviously, the expectation is that a person will freak out and just buy a new ticket. Judging by the reviews, they also do not transfer money for returned tickets for many months, and to some they never do.
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3
A
Anonymous review
October 9, 2022
I want to join the unflattering reviews of a booking service like OneTwoTrip.
I never want to use this service again and would like to somehow influence and draw attention to the unfair work of this company. I bought tickets for air sales, but was redirected to this useless OneTwoTrip gasket. Having discovered an error in connecting flights, literally the next day after buying tickets, I made a request for an exchange of tickets, the request has been hanging for a month waiting for the calculation, constant unsubscriptions from the robot adviser: "Hello! Your OneTwoTrip support request has been received. We are currently experiencing an increased workload, and therefore the response time of the support staff has been significantly increased. We recommend contacting the airline directly if your departure is in the next 48 hours....", and if it is more than 48 hours, then wait until the tariffs change, the fines increase..., it was possible to get through to the hotline once and then the impression was formed and there are MARUSIA robots sitting there, who say standard phrases, and spend the same time in which you can close an existing issue and not return to it. I called the airline, got through the first time: "... they say they would have purchased directly from us without any problems, they would have made an exchange, but since they purchased another one from the company, communicate with them." I always purchase tickets from airlines directly, but in light of current events, I think many people are faced with such a problem as paying abroad, it is almost impossible to pay with our cards. There was also an unpleasant incident with booking a hotel through the same OneTwoTrip – for some reason the hotel canceled the reservation, but I did not receive any notification that my family and I had nowhere to stay, I accidentally discovered this fact, as I wanted to contact the hotel to clarify some details and then please the reservation was canceled – Super. When I contacted OneTwoTrip about this situation, they replied that they were sorry, but the fact is that there was no notification of cancellation.
It seems that OneTwoTrip is not responsible for anything.
God forbid that a forced refund of tickets will happen to you, if you have used this service, you may not hope that your money will be refunded. Although it is your legal right. No one will answer the question why the money is not returned. Neither the operators, nor any person working in this office. I don't understand why there are so many laudatory reviews with such a terrible service. It's a pity you can't give a worse grade.
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3
Сергей Белик
Level 7 Local Expert
May 20
I DO NOT RECOMMEND IT!!!! In my life, I will no longer buy a ticket through one two trip. I canceled the ticket, the money is not refunded!!!! They feed you breakfast, they stall for time. Support responds that the airline has not yet confirmed the refund. I contacted the airline, they told me that this one two trip does not refund money. Refund my money for the order A11437852201.
I bought tickets from 03/20/2022 flight Moscow-Makhachkala (S7 2157). One of the passengers, due to unforeseen circumstances related to the illness, was forced to cancel the flight, as the attending physician strictly forbade him to fly. According to the rules, a forced return was issued due to illness, all necessary documents were attached, there are no comments on them. And now, for the 5th month, I have been waiting for a refund. The airline said that the money will be refunded, but they are waiting for confirmation from OneTwoTrip. For 5 months I have been trying to get a refund, but the staff either negligently treat their duties, or scored or simply "freeze" in order that I forget about my money. I strongly recommend that everyone avoid this company, as in case of force majeure, your requirements will be ignored. The ticket number is 4212436505506.
I will tell you that the situation has not changed. A letter was sent from the company explaining the absence of documents confirming the passenger's inability to fly on the day of departure, BUT all certificates were attached back in March. Starting from the date of cancellation of the ticket, I was told that everything was in order with the documents, wait in line, and now, as described earlier, they claim that there is nothing. EXCUSE ME, WHAT ARE YOU SMOKING THERE? I HAVE BEEN TRYING FOR SIX MONTHS TO GET THE DS BACK. STOP FREEZING PEOPLE, RETURN THESE UNFORTUNATE 5,000!!! I HAVE RE-SENT ALL THE REFERENCES!!!
Careful, it's a ***. I bought railway tickets from them, but circumstances changed and I had to return the tickets. But alas, the company is gone. my tickets were not on the site and there is nothing to sell. And I paid the money!
Through this service, I bought tickets from Moscow to Yerevan and back for two on 03/06/2022. The airline canceled the flight, I sent them an application for a refund, and they replied that they had returned the money and needed to contact the service where the purchase was made. And that's where the fun begins... Apparently, ONE TWO TRIP is not going to return the money ((( The appeal was written by him and not one, she called repeatedly, and in response the same thing: "wait, we will return everything, but when it is not known"((( Disgusting attitude to customers, service at 0. In general, I was extremely surprised, because previously I constantly ordered tickets through them and booked hotels. But now we will meet them in court.
I bought a ticket to Dubai at a very high rate on October 29, bought a month before departure, on September 28. Cancelled the next day. There were 30 days left before departure. The support told me that as soon as the ticket is sold, the money will be refunded. It's been 78 days, I'm writing and calling. Now they tell me that there will be penalties and maybe the refund will be canceled. I'm shocked. This company has at least 300 relatively honest ways to withdraw money.
Judging by the reviews, no one is worried about their reputation, not a single positive one!
Just ***!
The most terrible company we've ever contacted!They can't solve any questions, they answer support for a very long time, it's impossible to get through.It is necessary to change the ticket for another date, as a result, there were amounts twice as high as the ticket itself, no operator can really explain anything.Eventually they checked me in for the flight without my knowledge and I can't do anything with the ticket anymore.
Friends, if you decide to make problems for yourself with a refund for a canceled flight, then you are here! I have been trying to refund money for a canceled flight since 04/08/2022- more than 4.5 months! The conversations are all the same: the airline does not refund the money. The airline informs that the funds have been transferred to the agency! But the agency "does not see money"! Now they want a written confirmation from the airline! I'm afraid to even imagine what you will need to provide when the confirmation is received! The operators on the hotline cannot answer any questions about the return period: "in the near future"! Regarding 4.5 months- I don't even know when in their understanding the near future! They cannot contact higher-level employees, the quality department, who would be competent to answer questions!
I hope, friends, you will choose a more successful agency!
The chat application is silent when the money will be refunded, it is unclear.
As many people write, it's a pity I didn't look at the reviews before buying.
I wonder if someone sued them. Collectively. To close the office altogether. *** in one word.
I wrote a Refund to the chatbot, but it's stupid. I'm applying a screenshot.
Be careful and do not purchase tickets through this unit.They cheat, they do not return the money, they do not respond to claims.We bought a ticket from them, it turned out that in fact the ticket was not purchased from the airline, later the flight was canceled, the money was not refunded.***.
I made a purchase through this, as it turned out, dubious office Order T17360314581. The operators do not say how long it will return the money and only deals with unsubscriptions, referring to the fact that there is no response from srilankan airlines. But after calling the airline, it turned out that the airline had not received a refund request from this "office" and thus the airline could not make a refund. That is , they stupidly either procrastinate or do not want to work . It turns out that this company took the money and uses it for its own purposes. If this is the case, then it looks very much like a scam. Now I am preparing a pre-trial claim, which I advise you all to do. And then I suggest you file a class action. You will have to go to court, recover damages (Article 15 of the Civil Code), interest for using other people's money (Article 395 of the Civil Code), a consumer penalty, the amount of moral damage.
They lost a client with this attitude 🤷♂️
Plus, it's easy to order / buy tickets, but van tu trip has problems with refunds, they refused to refund funds without specifying the reasons, although the airline had refundable tickets, I consider this illegal and I do not advise anyone to buy from them.
We bought tickets Moscow-Bangkok with a transfer to Colombo order T17367077503. The Colombo-Bangkok flight was postponed so that the connection was disrupted, and then the Moscow-Colombo flight was canceled. We immediately issued a refund on 27.07. We wrote to the chat and called support- the standard phrases of the bot, the timing is not known, wait. During this time, even the status of the refund request has not changed.
Moreover, ticket exchange is possible only for the same airline. And if there are no more flights, then you need to wait for a refund to buy tickets from another airline.
We need to take new ones, we would like to do it as soon as possible, it's a decent amount for four people, and we don't even understand the terms of the refund.
They were specially taken through OneTwoTrip for their reputation and good reviews about the company. But they were disappointed. We will definitely not recommend this service to our friends.
My wife and I bought tickets to Phuket on Qatar Airwais for 90 rubles. A few days later I received a message from OneTwoTrip that my flight was canceled and postponed a day earlier, and the connection was made at 19h. and everything was dumped on a / k although tickets for this flight were on sale and are on sale. I personally found two options that were much more convenient than the proposed "alternative", but my option was never considered. There is no communication with support, they do not respond to requests. G/l only registers applications that promise to be reviewed "closer to the departure date" when there are no options left at all and they do nothing more! In case of refusal, the refund will be made after 4 months. There is no communication with the management. No one is responsible for anything. The arbitrariness is complete. There is no responsibility. The idiocy is off the scale. I am writing on all resources to warn you: people, do not mess with this "service" it is *** and ***. They don't even perform their basic functions. You won't get the truth.
The screenshot shows proof that there have never been flight cancellations, but I got to 0%
The most terrible service, in no case do not book anything through them if your money and nerves are dear to you. We bought tickets to Sochi through this service, as a result, the airline canceled the return flight, as a result, the application N T30450370687 for a refund was issued immediately, back in November, already the end of January, no response, no greetings, eternal excuses about high workload!
Disgusting attitude towards customers. Order number T29450138448, the flight Moscow - Yerevan on 02.11.22 was canceled, thank God 9 days before departure, there is an application in OneTwoTrip that the refund is still in the calculation process, although the airline has already called me and told me that I must return the money within 30 days. The support staff responds to written requests via mail and chat with phrases like "we are very overloaded, they are engaged in you", in fact nothing happens, they just freeze. To be so disloyal to the client is to try even harder. I have been waiting for 2 weeks and writing a statement of claim.
Order - T23755843415
The ticket was issued on 08/25/12
The request for a refund of the ticket was sent on 09.09.22 (2 weeks before departure)
The flight was scheduled
on 23.09.22 3 months have passed since the request for a refund of the ticket
It is impossible to get through by phone (on the line for more than 40 minutes, there is no answer). No result of communication with the chatbot was received. The refund has not been issued, the money for the ticket has not been received!!! The service is below 0!!!! Terrible site, do not use the services of this company!
We fully agree with the above about Onetwotrip's criminal activities. The second month is played with a refund. The tickets were immediately cancelled, there is no money. Every 4 days they write that the refund is being processed! What a terrible shamelessness!!!! It's an outrage! And they don't respond in the chat immediately after they accepted the ticket and cancelled our order. If we had read the reviews earlier, but we couldn't even think that such schemes are taking place now!!!! Be vigilant, friends. Warn everyone!
We bought a ticket For 04/25/2022 Moscow -Yerevan.
The day before departure, a message arrives that the airline has canceled the flight.
We have made a request for a forced refund.
It says that the refund will be made within 30 days.
Today 01.05.2022 The money never came to the card.
When the money is returned, if it is returned, I will add a review.
It's good that you bought only 1 ticket (21,000 rubles), but if you were flying with the whole family, then goodbye 100,000?(
I do not advise contacting this company.
Today, 06/18/12, the money has still not been returned.
We're waiting.
Complementing:today 07.07.22 the money has still not been returned.I attach a photo from my personal account (a refund is in the process of calculation, unsubscriptions are sent to the post that they have a large load).
People, don't buy tickets here.
You will also be without money.
Today, on 07/13/12, the money of 21,000 rubles was refunded for the ticket.
400 rubles were requested for the refund.
I paid for it.
But this is nonsense.)
The main thing is that the ticket price was refunded.
People don't buy tickets from them! Disgusting service, ticket refunds are generally a long-established scheme of the company, so as not to refund the money! The application T24158519223 has been considered since 19.09 2022, today 09.11.22 and if I hadn't called their hotline, I wouldn't even have found out that they needed other documents, the last letter in the post was from 14.10.22, your application is being considered! They are overloaded, apparently with refunds! It is a pity if the money is not returned! I do not advise anyone to buy tickets here!