Careful, it's a ***. I bought railway tickets from them, but circumstances changed and I had to return the tickets. But alas, the company is gone. my tickets were not on the site and there is nothing to sell. And I paid the money!
My wife and I bought tickets to Phuket on Qatar Airwais for 90 rubles. A few days later I received a message from OneTwoTrip that my flight was canceled and postponed a day earlier, and the connection was made at 19h. and everything was dumped on a / k although tickets for this flight were on sale and are on sale. I personally found two options that were much more convenient than the proposed "alternative", but my option was never considered. There is no communication with support, they do not respond to requests. G/l only registers applications that promise to be reviewed "closer to the departure date" when there are no options left at all and they do nothing more! In case of refusal, the refund will be made after 4 months. There is no communication with the management. No one is responsible for anything. The arbitrariness is complete. There is no responsibility. The idiocy is off the scale. I am writing on all resources to warn you: people, do not mess with this "service" it is *** and ***. They don't even perform their basic functions. You won't get the truth.
The screenshot shows proof that there have never been flight cancellations, but I got to 0%
Be careful and do not purchase tickets through this unit.They cheat, they do not return the money, they do not respond to claims.We bought a ticket from them, it turned out that in fact the ticket was not purchased from the airline, later the flight was canceled, the money was not refunded.***.
The most terrible service, in no case do not book anything through them if your money and nerves are dear to you. We bought tickets to Sochi through this service, as a result, the airline canceled the return flight, as a result, the application N T30450370687 for a refund was issued immediately, back in November, already the end of January, no response, no greetings, eternal excuses about high workload!
Disgusting attitude towards customers. Order number T29450138448, the flight Moscow - Yerevan on 02.11.22 was canceled, thank God 9 days before departure, there is an application in OneTwoTrip that the refund is still in the calculation process, although the airline has already called me and told me that I must return the money within 30 days. The support staff responds to written requests via mail and chat with phrases like "we are very overloaded, they are engaged in you", in fact nothing happens, they just freeze. To be so disloyal to the client is to try even harder. I have been waiting for 2 weeks and writing a statement of claim.
Plus, it's easy to order / buy tickets, but van tu trip has problems with refunds, they refused to refund funds without specifying the reasons, although the airline had refundable tickets, I consider this illegal and I do not advise anyone to buy from them.
They do not want to exchange tickets at a rate with free exchange and refund!
They keep saying you're in line! "WAITING FOR AIRLINE CONFIRMATION"
The airline did not even receive a request for an exchange. He says to contact the Onetwotreep operator through whom the ticket was purchased.
If no exchange is made 48 hours before departure, contact the airline. If it were possible, I would have bought a ticket from the airline. Why can't Onetwotreep employees promptly exchange tickets for other dates? Technically, this can be done in 2-3 minutes.
Although the airline replied that it is not necessary to pay extra for today. The closer the departure date is, the surcharge will be very significant. And I will overpay for the ticket.
There is no response to the mail, it is impossible to communicate with the bot in the chat. No action has been taken from Onetwotreep. Just excuses.
I do not want to make a refund, since I will not see the money for several months, judging by the reviews.
Order - T23755843415
The ticket was issued on 08/25/12
The request for a refund of the ticket was sent on 09.09.22 (2 weeks before departure)
The flight was scheduled
on 23.09.22 3 months have passed since the request for a refund of the ticket
It is impossible to get through by phone (on the line for more than 40 minutes, there is no answer). No result of communication with the chatbot was received. The refund has not been issued, the money for the ticket has not been received!!! The service is below 0!!!! Terrible site, do not use the services of this company!
Those who wish to purchase plane tickets, do everything through applications or at the airline's offices, never use Onetwotrip, if something happens before departure, for example, a passenger's illness and the impossibility of his flight, a refund through THIS "Best" service will (or may not) be very long, you will not be able to get through it turns out that they supposedly have a high load, BUT who cares that the service has a high load? Why should a client even wait 10-15 days for a response from a programmed bot?
Customer orientation is at zero, it is practically impossible to talk to the operator, there is no feedback, etc.
Know that your problems are the last thing for this service.
People don't buy tickets from them! Disgusting service, ticket refunds are generally a long-established scheme of the company, so as not to refund the money! The application T24158519223 has been considered since 19.09 2022, today 09.11.22 and if I hadn't called their hotline, I wouldn't even have found out that they needed other documents, the last letter in the post was from 14.10.22, your application is being considered! They are overloaded, apparently with refunds! It is a pity if the money is not returned! I do not advise anyone to buy tickets here!
We bought a ticket For 04/25/2022 Moscow -Yerevan.
The day before departure, a message arrives that the airline has canceled the flight.
We have made a request for a forced refund.
It says that the refund will be made within 30 days.
Today 01.05.2022 The money never came to the card.
When the money is returned, if it is returned, I will add a review.
It's good that you bought only 1 ticket (21,000 rubles), but if you were flying with the whole family, then goodbye 100,000?(
I do not advise contacting this company.
Today, 06/18/12, the money has still not been returned.
We're waiting.
Complementing:today 07.07.22 the money has still not been returned.I attach a photo from my personal account (a refund is in the process of calculation, unsubscriptions are sent to the post that they have a large load).
People, don't buy tickets here.
You will also be without money.
Today, on 07/13/12, the money of 21,000 rubles was refunded for the ticket.
400 rubles were requested for the refund.
I paid for it.
But this is nonsense.)
The main thing is that the ticket price was refunded.
We fully agree with the above about Onetwotrip's criminal activities. The second month is played with a refund. The tickets were immediately cancelled, there is no money. Every 4 days they write that the refund is being processed! What a terrible shamelessness!!!! It's an outrage! And they don't respond in the chat immediately after they accepted the ticket and cancelled our order. If we had read the reviews earlier, but we couldn't even think that such schemes are taking place now!!!! Be vigilant, friends. Warn everyone!
The service is good as long as you need to make a refund. Order T27370906896, the airline cancelled the flight. There is no refund for more than a month. My three chat messages, made at different times, are still unanswered. I also cannot exchange tickets. It seems that the company has a terribly organized support service, which is powerless to solve anything, has neither information nor communication strategies and solutions to such issues.
Elena S · 1 forum post
February 24, 2023, 09:36
One Two Trip does not respond to messages, I have been waiting for money for a ticket for the third month, the refund is hanging in the calculation process, I will not wait for an answer, apparently, judging by the reviews on different sites. Many people are deceived and left without money.
I will write claims, go to court, I hope to achieve something
To answer
At first, this service provider submitted flight tickets to a company that had not flown to Russia for six months at the time of ticket purchase. Now they haven't refunded my ticket money for 8 months!!!
I do not advise anyone to get involved with these scammers!
If you have a question about the refund or exchange of the ticket, you will not receive an answer. They are dragging their feet, after 10 days only the phrase: Wait for a response, your application is being processed....Whereas other services respond within 24 hours.
I accidentally issued a ticket through this company, paid, but could not confirm the booking with Pobeda Airlines, since there was an error in the ticket and when booking - my last name and first name were reversed, I spent a lot of time finding out at the airline, which found an error and offered to call 4 hours before check-in at the airport, but MTS does not support this number, or when registering at the airport, fix the error for 500 rubles.but it will not be possible to book a seat on the plane. There was a correspondence with this Travel, but switched to a robot, no result
Terrible company. Cooperates with VTB Bank. Russian Railways tickets were purchased through the Multibonus VTB website. Part of the order was paid for with bonuses, part with cash. Due to a serious illness, the trip cannot take place. I have been calling and writing to this company for a week to issue a refund of tickets. They don't answer emails, and they don't answer calls either. I wait on the line for 15 minutes, no one picks up the phone.
Maybe this company doesn't exist in nature at all? Why then cheat customers??!!
9/09 booked a room in Paris for 24-25/09 for 4364 ₽ with late check-in. Upon arrival, it turned out that our reservation does NOT EXIST, and there are no available rooms! After getting through to support, it turned out that overbooking had occurred and NO MORE HELP! As a result, at 2 a.m. I had to rent the nearest cheapest hotel for 170€ per night! In response to the demand for a refund for a failed reservation, they ask for something to wait, and there is no question of compensation for the funds spent through their fault at all! A NIGHTMARE!!
Hello! We had a flight on June 11 from Tallinn to Helsinki. Before that, I made a request in the chat how much it would cost to add luggage, just for information. And the operator figured it out how to book luggage. As a result, we did not receive boarding passes before departure. There is no normal feedback from them. The dumbest bot responder, absolutely useless. As a result, I had to pay extra for boarding directly at the airport. I explained to the new manager from this charade that I had to buy boarding passes for my money, to which they replied, take a picture of the ticket, we will refund you. A month later, the answer came, since you requested luggage and did not pay for the boarding pass, it was your fault. That is, if you ask for information how much a ticket costs, it will be put to you immediately for payment and you will not even know about it. I believe that this is the fault of the operator who turned on the luggage without my consent.
Now let's avoid this charade.
In a word, ***!
In detail:
On July 11, 2022, she was preparing to leave for the city of Rostov-on-Don to undergo an expensive diagnosis. I decided to buy tickets on the eve of the trip, because on this crucial day for me, after conducting quite painful diagnostic procedures, there will be no fuss with tickets. The search engine did not take out the one two trip page. It turned out that the ticket price on this site is much higher than at the ticket office of the bus station. A variety of services are imposed, which you will only find out about at the time of payment. Initially, a different ticket price is shown on the screen. The services are: notification of flight cancellation, refund when canceling a trip, insurance, something else, I don't remember anymore, but in the end this ticket turned out to be 43% more expensive than the ticket purchased at the box office. This is provided that I have disabled all the imposed services. In the end, we have: I ordered, the money was debited from the card immediately, but I never received any tickets. I called, wrote, demanded, begged - all this is useless. The money has not been returned and, it seems, they are not going to do it. At first, they claimed that my bank, which transferred the money to them, was to blame, they wrote that the refund would take up to 30 days. Today I decided to remind myself after 48 days. They stopped responding to my messages.
I strongly recommend bypassing this site, not using their services, these are scammers and ***.
Disgusting company, just terrible. 02/18/12 my friends and I purchased air tickets through the company "one two trip", we were supposed to fly Moscow Time- Tbilisi with a transfer through Warsaw (we also purchased Return tickets). In March, for reasons that are clear to all of us, the borders are closing and, of course, our flight will be canceled. We are electronically submitting an application for a refund of d/s, the application was submitted on 03/01/2022, I am writing this review on 08/03/2022. Almost half a year... HALF A YEAR!!! The company "one two trip" cannot return our d/s to us. They keep saying on the phone that we're in line. In which queue? The employees themselves cannot answer this question 🤷🏻♀️ I DO NOT RECOMMEND THE COMPANY "ONE TWO TRIP", DISGUSTING SERVICE, DECEIVERS, EMPLOYEES ARE CONSTANTLY FED BREAKFAST AND EMPTY PROMISES!
For the May holidays, I bought Anapa - Moscow and Anapa Moscow tickets for my wife and daughter. The tickets were purchased back in February.
On April 6, a forced refund was issued due to flight cancellation and the lack of alternative flights. Order T05540051998.
The refund was supposed to take place within 30 days.
As of July 22, 2022, the status is "refund in the process of settlement".
I corresponded with the bot more than once, the result was zero, I called the operators, the effect is the same, they can't say anything except the magic phrase: "Wait ...".
Tired, as practice shows, they start to hear you only when it is profitable for them or vice versa is NOT profitable.
I am preparing a pre-trial claim, then to the court. They don't want to return the money, let them spend it on lawyers, their own and mine.
I bought 3 Kirov-Krasnodar round-trip tickets. A few days before the flight, a child fell ill. I made a refund on the website. I have attached all the necessary documents, as they said in the technical support. I wrote and called for several months - no one answered. Then the application was cancelled due to the statute of limitations. I do not recommend it!
The company throws money at its customers. Be careful when choosing this company to buy air tickets. The exact same situation as in the review from Anna. T.
After the cancellation of the flight, the money has not been refunded for 2 years. We need to go to court and Rospotrebnadzor
You can forget about refunds for cancelled tickets at all!!! The company only "wants to make money." The service is zero, they do not return anything! I do not recommend it! Even for a cancelled domestic flight, they cannot be refunded by law! The shamefacers
The money for the ticket was not refunded. The return code is T24353901605. Ticket for 30.09.2022 Moscow-Murmansk-Moscow. They refer to the fact that Aeroflot does not refund the money. At the same time, Aeroflot said that it had completed all the necessary procedures, and now the agency must refund the money.
It's better not to get involved! The money will not be refunded if the ticket is returned. Support is also not getting in touch. At most, the chops come with indistinct content.
Good day!!! To be honest, I'm already tired of calling you for support and getting to employees who just CAN'T DO ANYTHING...!!! They blocked the increased cashback card for six months, they can't do anything, half the trouble🤦🏿♂️🤦🏿♂️🤦🏿♂️ We bought tickets and paid for seats on the plane (since my wife is pregnant and afraid to fly without me), so they put us in different directions of the plane and refused to take any measures! Thank you for another "COMFORTABLE" trip...!!!
I agree with everyone who got involved with this office. Never use their services, under any circumstances. I really hope that I will save someone with my review from papados
I bought a ticket from Simferopol to Moscow.
The flight was canceled, I applied for a forced return.
A month has passed, there is no money.
I called support, they told me to wait.
2 months have passed , I go to the site, the application has been canceled.
I call them again and only 2 times they explained to me that I need to pay the service fee when the payment arrives by mail.
I paid, I thought ***
But the money was returned 2 days later.
But it's still unpleasant
Disgusting service. In case of a refund of the ticket, be prepared for the fact that you will be dynamited, stalling, answering with excuses. And if the ticket is refused non-refundable, you will be offered to independently search for all information about where it is indicated in the ticket and fare rules. I will never buy anything again and I do not advise anyone.
I purchased Sochi - Moscow tickets, the airline canceled the flight, wrote a forced refund or an option for another flight, the flight was not offered, and the money is returned within 3-4 months and taking into account deductions of fees. Up to this point, I was satisfied and the application is convenient, but after this case I will think about it, we pay for everything at once with their commission, and they consider it...
I've been using the app for several years now. According to the advertisement inside, I opened a card "with a lot of cashback" and did not use it, because I do not really trust it. But when paying for a reservation, instead of paying with my card, I filled up the card inside the application - that's how it works. And then the most interesting thing happened - I'm trying to pay for her hotel reservation and realize that my old phone number is linked to the application, which I don't have access to and I can't pay for the reservation without it.
I waited three days for a response from support, because it says to change the number that you need to go there. I wrote to WhatsApp, in telegram, called the line, called online - none of this WORKS!
Calls are simply dropped or unavailable. The bot in the telegram does not work! There was no response in Whatsapp for three days.
On the fourth day, I received instructions on changing the phone number, but the bad luck is that you can't change it anyway))
And the cherry on the cake is that you can change the number linked to the card ONLY IF you CONTACT THE BANK AND THEN IN RARE CASES - the support says so!
As a result, they debited my money from my card to their own and froze it there, but I can't even use it for their service.
***!
Tickets were purchased from Istanbul to Dalaman. For all known reasons, they were unable to fly to Istanbul, which is force majeure. The company is not even trying to refund the money. They offer to refund 1100rubles out of 4000 rubles (2900rubles is allegedly a service fee). For what? For canceling 3 tickets. In general, if you do not want to say goodbye to your money, it is better not to buy through them
I bought tickets for my aunt from Omsk to Ulan-Ude. As a result of the cancellation of the flight by the airline, I made a forced return on May 22, 2022!!! Today is August 19th!!!! The money has not been returned yet!!!!!! They are engaged in unsubscribing, which is a lot of applications! They are cashing in on pensioners! Do not mess with this aggregator! A complete deception! Operators speak memorized phrases like robots! I give you a week of time and apply to the prosecutor's office of the Russian Federation! Refund the money for the ticket! Order T07512003472! Completing the review: The money was returned in early September! We waited 4 months later! I will never contact this company again!
From 06/19/2022 I am waiting for a refund for flights Moscow-Krasnodar. On 07/20/2022, I already called Aeroflot, it turned out that a month later, vantutrip did not even issue a refund!!! I have already issued a refund on the airline's website. But there is still no money, ak says check with the company where you bought the ticket. The bot apparently responds to my requests, with unsubscriptions, wait, wait. I'm a lawyer myself, apparently I need to sue(((
We bought 2 tickets on March 21, St. Petersburg -Anapa on the 16th, back on the 26th (order T08041250677). Due to the cancellation of flights due to a special operation. On May 7, we wrote an application for a refund (RETURNR32670386757). As of today, on August 5th, I cannot get a refund.I am a pensioner and 26t.r. is a lot of money for me.I'll go to the lawyers and file a statement of claim. Their services and penalties will have to be collected in court. I will write in the future what happened.Is there a secret Hope that people's conscience will wake up and the money will be returned?
BB74516009 the bus from Helsinki to St. Petersburg did not arrive, the elderly woman found herself at the airport with no prospect of returning home. As a result , she left by taxi , having waited for almost an hour along with 5 other equally unhappy people . 4 days have passed since that moment, and no news from technical support (although they promised to notify the carrier of the flight cancellation in 1-2 days), it is unrealistic to get through to them, money is not even close in sight. Apparently , it will have to be sorted out through the prosecutor 's office .disgusting service
The worst service we've seen (Ruined vacation.. we bought tickets for a company of 5 people (order T22553261700). The airline canceled flights back... I had to issue a forced refund... the money has not been returned yet... although it has been more than a month, even the status of the refund has not changed... under consideration. By the way, Ural Airlines tickets have been refundable for a long time, except for this aggregator.
Hello everyone. I bought air tickets on 03/24/2022 (2 tickets at a price of about $ 425, order number T06370460855). The flight was scheduled to take place on 03/14/2022. As a result, it turned out that my trip was canceled and I canceled my tickets on 03/10/2022. onetwotrip operators promised to send a calculation before the plane departs. We sent the calculation on 03/15/2022 and a very funny refund (around $ 12 for two tickets). Although the fare rules indicate that I will be fined $ 80 per ticket for canceling a ticket, this is normal and I was ready for a refund in the region of $ 200 for 2 tickets. It became interesting whether tickets were canceled in principle. I wrote to the airline directly and it turned out that no one canceled the tickets, and I just did not show up for the flight. To be honest, I was sure that the money would not be returned, but I decided to write a negative review with a detailed description of the problem, because contacting technical support did not bring results. As a result, my problem was noticed and a fair refund was issued ($ 212.76 for two tickets). I admit that there was a confusion with the cancellation, since in fact the payment came after the departure of the aircraft, i.e. a refund as for non-appearance. In general, thanks to onetwotrip for solving the issue that arose fairly.
Disgusting service, tickets were not exchanged, although in 3 weeks, they shook the application, the result was that the plane flew away, so they were issued until the last, when contacting e-mail, they write and process, on the last day they were thrown off at 3 a.m. and wrote it was necessary to pay extra within 2 hours, as a result, everything was canceled and disappeared. Do not take tickets through them, it will be more expensive for yourself later.
I purchased 3 tickets via mobile. The application (for me, a friend and a brother) Moscow-Sochi on the date of March 15, 2022, but I had to go to February 15, Otherwise I was wrong for a month (it doesn't happen to anyone), I noticed the error literally 15 minutes after the purchase. Right now, OTT has an hour and a half to make a refund for free.... I successfully return one of the tickets while talking to phone support in parallel, I cannot return the other two tickets due to an error that the OTT website itself issues (further, the operator will refer to the airline, saying that it imposed restrictions on any actions on tickets that depart only in a month...🤦🏻♂️))
I tell the operator about the error, his words are "we talked with colleagues, we will issue a refund to you within 4 hours, everything will be fine"…. as you may have guessed, this did not happen naturally.
I called the support again, they said that they sent me an SMS to the mail.... ((Although the appeal was from a mobile application from a phone, and my mobile application is registered only by phone number, which means that notifications should come to me on the phone number or in the application, but there and there is empty))!
the SMS contained the following in the mail: "you can return tickets until 23:30 Moscow time"
And the SMS from the company arrived at 00:01.
The first operator said that they would return everything themselves, after a while the other says "we will not return it without your consent ... and now we definitely will not return it, since time has run out for you", and in exchange for another date, a fine of 3000 from the car company and a service fee of 1500 for one ticket…
Due to the narrow-minded operators and the negligence of the company, now I will spend a little time on proceedings and bringing to justice!
I thought I had ordered tickets through this website, but the money was gone, and the tickets did not print out and now I do not know if there will be tickets or not... I wrote to the support service, but they are still silent...
We can't wait 3 months for a refund for a flight canceled at the airline's initiative. We receive constant unsubscriptions from one two trip that the appeal is in progress and we will be contacted within 48 hours. It looks like a scam, and the refund amount is not very small. I do not recommend this service (((
If you save money for air tickets, there will be no refund. She gave money to either him or the aviation company. A vicious circle, thrown from one to the other. It's a pity I didn't read the reviews before booking tickets with them. It is better to buy directly from an aviation company.
*** BE CAREFUL! People don't even think about dealing with this Van tu Trip company, aka White Travel, you won't see your money later! You will be left without a ticket and without money! I'm going to file a lawsuit, I'm collecting documents.
Do not contact this company. They use other people's money.
I am waiting for a refund for the ticket from 09/25/22
The airline confirmed that the money was returned to OneTwoTrip. And they don't hide it themselves, that they have the money.
answer : "Due to the large number of applications, it takes a long time to process them." I have been processing the refund for 2.5 months!!!
Order number T26875878369
It is very easy to buy tickets in this company, but to get money back for cancelled tickets, you have to go through 7 circles of hell. They're too busy to take care of you. You will receive automatic messages once a week that your application is being reviewed and nothing is moving. I'm tired of it. I will contact Rospotrebnadzor.
If it were possible to put 0 stars, I would. The airline canceled the flight, wrote an application for a refund and that's where it started! Constant unsubscribing, no help at all. I won't use it anymore.
I think you can forget about the money.
Order T33731711155