The most terrible ticket sales company, the support service has been responding for more than a month! Ticket refunds are not possible! I sent complaints to Rospotrebnadzor and Roskomnadzor and a claim to the court for a refund, they violate the laws of the Russian Federation!
***! I bought a ticket from them. The flight was cancelled by the airline. The airline replied that you should return the money where you bought it. I called, wrote, ruffled my nerves - 12trip never returned the money.
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A
Anonymous review
October 4, 2022
This is ***. Do not try to buy tickets through them. The money is not refunded. Ticket T27346655667. I'm worried, I don't have any money. I will file a police report
Everything is so
It is not possible to get through
They do not respond to emails
It is difficult to understand whether the application for a refund was accepted or not
It seems like it's better not to mess with this company.
The most rotten organization. 5 months have passed since the cancellation of the ticket, no response, no greetings, no money
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Круг Силыч
Level 18 Local Expert
December 27, 2022
Very bad. When buying tickets, they took money for the choice of seats, in fact, they did not provide the service. Support does not respond in the chat, they promise to sort out the situation on the phone and give an answer, after which silence... No answer, no money, no solution.
There is no support, we ordered two tickets by mail, Olin's ticket came full, the second ticket was sent in a damaged file, wrote to support, who replied half an hour before departure, the most terrible company for planning trips!!!
I bought tickets through OneTwoTrip. I paid for insurance for a 100% refund of the ticket of 2800 rubles, and they returned 195 and 225 rubles. But quickly. A certificate was provided, although the deadlines were not specified, that from the 1st to the 6th it is impossible to fly, and it is written that flight is not recommended from the 28th. I took the ticket to my mother. But for health reasons, she was unable to fly. An old sick man, went to the clinic, took a certificate and had to go to redo it again to please some company. This is a service, this is taking care of a person. For their own money, such a gem... who set such standards? Where and in what laws is this written? Company requirements… Tickets were handed over in a week, which is impossible to sell, especially the popular destination – Sochi. Stupidly, the Ural Airlines company and intermediaries are cashing in on citizens.
The point of buying tickets here? Buy directly from the airline company. If there are no guarantees, why overpay intermediaries. The result is one… Moreover, the airline returned 0 and these 2400 rubles were hidden in a pocket, and that's what you need. And what is the airline's 100% fine? And this refund is like a spit, take this money and wrap it with a tube, well, then you know what to do…
A terrible, disgusting company, no service, never buy tickets here, they do not refund money either upon cancellation by the airline or due to illness. It has been two months since the refund of tickets, there is no money, it is not possible to get through. SCAMMERS!!!
Only with mats can you describe the operation of this service.
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Зуева Полина
Level 7 Local Expert
November 18, 2022
Never ever contact this company. You will get nothing but promises in return.
The service is zero, you will only be reassured and told, we will decide, but it is not known when. It's been a month now, they're counting everything. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Buy direct tickets, as the service is disgusting.
The refund has been made for a month, the robot unsubscribes that the application is being processed, there is no way to get through.The order number is T20972346683.
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The post is extremely useful! Friends, share this information!
It's no secret that due to the coronavirus situation in the world, airlines have unanimously refused to refund money for tickets. They offer vouchers and other options that not everyone is satisfied with. And few people know that it is still possible to return the money. I'll tell you how. Banks have such an option - chargeback.
Chargeback is a pre-trial banking procedure that allows a bank customer to refund funds in case of fraud on the part of the seller of a service or product.
It is important to know that the Chargeback procedure can only be started in the following cases:
-You have paid for a service or product with IPS Visa cards/MasterCard/Maestro/Mir.
-Paid not to an individual's card, but to a company card.
-No more than 540 days have passed since the payment was made.
Come to your bank through which you bought the ticket. Write an application for a refund in a free form due to the fact that the flight was canceled. Attach photocopies of the ticket, an information letter about the cancellation of the flight, correspondence with the agency or airline (if you conducted it) to the application. My bank told me that the application will be reviewed within 1 month. But after 3 days, the money was credited to the card! Minus the agency's commission, but it's 700 rubles, it's nothing. Some banks return the money after 2-3 months, it is individual. But the main thing is that they return! I returned the Azerbaijan Airlines ticket from Tbilisi to St. Petersburg (via Baku). It's just unlikely that I will fly with this airline in the near future. Georgia will not open its borders soon. And I don't need their voucher for a fig. I have held the ticket from St. Petersburg to Yerevan for now. He's from Aeroflot. There are much more chances to fly somewhere with our airlines. Here is the information. It seems to me very useful for travel lovers!!!
A disgusting company, they have not refunded the money for the ticket for more than three months, they have not been responsible for weeks in technical support.
Do not contact this agency. Due to the situation with Turkey, I cannot get my money back in any way. At the same time, the airline says that if we had bought directly, we would have returned the money to you within 2-7 days, but here they cannot send a refund request to the air carrier for the third day and do not report the exact dates, apparently they are spinning my money for their needs!!!! Don't mess with OneTwoTrip
The dealers are still those little thieves! Nothing but deception, delaying the refund, spoiling the nerves of customers! I record all bookings on video or screenshots, they are fixed, I know who I'm dealing with! I have to, until I spend the certificates. The loyalty program has long slipped to the "0" level! I want to write an annual office in Austria. To pay attention to them that they spoil their reputation in Russia. They have been asking for proceedings with the prosecutor's office for a long time!
Flights for all 4 purchased tickets were canceled, the airline immediately called and advised on the registration of a forced refund. According to the Law on Consumer Protection, the airline returns the money within 10 days, but this site has not returned the money for 2 months. And at the same time he wants to charge 400 rubles for each ticket for the service (???)I will never buy tickets through this website again and I do not advise anyone!
20,000 rubles as from a bush 😥
Aegean Airline tickets to Italy were purchased via OneTwoTrip on April 11, 2020. The flight was canceled long before this date due to the coronavirus. Today is November 21st, the refund is still being processed. Although, when communicating with Aegean, it turned out that the money had long been returned to those who bought tickets directly, and not through this organization. I do not advise it, they also took fees for a non-existing refund. They do not allow you to write a negative review on their website. Tickets no.R26155336524
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Матвей
Level 4 Local Expert
December 7, 2022
Since 09/28/2022, a forced refund has been issued for health reasons. The documents are provided. The money for the ticket is not refunded, while the application says "refund confirmed". Order T26953710497
I bought an air ticket.I mistakenly clicked on the wrong date. I immediately called back to fix it.
I wrote them a bunch of appeals, the answer is "Wait."
A new ticket was sent for approval within a day. At the same time, no miles, no money for (the previous ticket)They didn't return it.
Judging by the reviews, they have problems with refunds and conscience too..
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александра
Level 3 Local Expert
September 8, 2023
No refund for the ticket, which is refundable, terrible customer service. The company that needs to be closed is exactly that
Since April 2022, the money for the ticket has not been refunded. I wrote 5 letters and called many times. We'll have to contact the prosecutor's office
A problematic site. I do not recommend it. I paid for the tickets. The money was written off. Tickets have not arrived. Technical support is not working out.
The money was not refunded for the cancelled flight. I ordered air tickets for 06/15/2020 from St. Petersburg to Belgrade via Minsk for 3 people and paid in February 2020.At the end of May, a notification came from Onetwotrip that the flight would not take place, and you can cancel or change the departure date. I followed the cancellation link and cancelled the ticket purchase. 06/14/2020 I received a receipt for payment for tickets and a cancellation receipt by e-mail. I never got the money. All requests by mail are to no avail, and there is no desire to call the support phone for 45 rubles / min. It looks like a scam... But I don't want to give 31,000 rubles for nothing.
The Aeroflot flight has been cancelled. I applied for a refund. I am a pensioner, I do not have extra funds to purchase air tickets from another company. Two weeks have passed since the application for a refund was submitted, and who is still there. And this is despite the fact that the initiator of the flight cancellation is Aeroflot.
In January 2020, I bought tickets. The airline cancelled the flight. The refund was issued on time on 08/16/2020.The refund was calculated and confirmed on 11.10.2020. The money has still not been returned!!! The support service constantly refers to the coronavirus, then to the airline.I do not recommend this service.
After the holidays, I will have to solve the problem in the legal field
They do not refund the money for the ticket, they do not give any information in support, the service is terrible
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Никита Покидышев
Level 6 Local Expert
February 3, 2023
No refund was made due to flight cancellation. It's been 3 months. The call button was hidden in my application, although a friend has it. The robot responds in the chat. In short, they just threw it.
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Алсу
Level 3 Local Expert
August 24, 2021
We bought tickets and rechecked everything 10 times. As a result, there were more than 3 errors in the patronymic of one passenger (you can't fly with so many errors). They wrote the patronymic in Russian through their website, went to the airline's website, and found these errors there. The second passenger had the wrong name and patronymic at all. The company can't help you in any way. We tried to fix it through the airline. As a result, we now have a huge overpayment for correcting tickets. The overpayment is more than the ticket price. The company is terrible, I don't recommend it.
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Nikita
Level 7 Local Expert
October 16, 2022
Support is not working, no one will help with the problems.
During the month I wrote about the need for a refund / exchange, no one answered. It is impossible to return a ticket through them.
Don't buy tickets from them.
Disgusting service, because of their mistake, money was debited on the site, unsubscribes went that everything is correct.
Now there are 2 tickets on hand, absolutely unnecessary.
Payment is not confirmed, no security codes, do not order here